RACV Comprehensive Car Insurance

We had two cars damaged in a hail storm in Melbourne one insured with RACV the other with another provider.
RACV has been unable to contact or have a return phone call for looking periods and thier repairer is also poor in comparison for service.

I absolutely love Racv for my car insurance. 1 phone call to them... all was arranged including hire car and taxi!!!
Can't say enough good words about this service. The racv operator took care of everything. So from a bad experience... person who hit my car....to a fantastic finish. Can't thank Racv enough.

Been an RACV member and have multiple insurance policies for many years.
Had accident and car repairs completed with RACV Accredited car repairer returned car on multiple times still not fixed correctly try to provide feedback directly to RACV on the bad service and the follow up provided by their Underwriter IAG. Told to contact IAG directly to provide feedback to them.
Try to tell RACV the issue they wont listen!

Car accident mid October and my vehicle is still not fixed. No response from IAG claims which work on behalf of RACV. No back up on post repair warranty. Neil Taylor CEO is unavailable to members and therefore doesn't know the full story

I have had car insurance with RACV for many years. I rang RACV to lodge a claim for hail damage. Whilst waiting a very long time and getting message after message about claiming on line, I started to try to claim on line. After going to the web site it would not connect. Just kept spining. It still is while I write this. When finally being answered, the person could not spell my name or recognise when I spelt my name. It took several timest to get it correct. He could also not understand my date of birth. When we finally got through all that, he could not find my policy. He said he would transfer me back to RACV. He put me back into another telephone queue!!!! Last time I will insure with RACV

Tried to purchase a policy for new car already have several policies. Website wasn't working and couldn't complete payment. Called to do it over the phone....took over an hour and they were saying the quote that I had been provided online was incorrect and that the premium should be higher.

Went with RACV because it was a trusted company since my childhood. Car was hit whilst parked and we reported it to RACV. It took 6 weeks for them to send an assessor after presenting our car to our preferred repairer. It took a further 3 weeks of them haggling with the repairer about price. RACV contacted us and said we should seek another repairer, Got an independent company to assess the car figure was $4900 our repairer $5100, RACV contacted us and said they would give us half $2500 and if we didn't like it we could take it up with AFCA and it would take a long time so we should take the money. Four months later car still unrepaired still waiting on AFCA feels like being held to ransom, car still damaged (unroad worthy)

After getting a small shunt in the rear, my car needed repair. Because I did not ask all my questions at the time of lodging a claim, it was extremely difficult to get answers to additional questions. My emails were not replied to and eventually I was forced to lengthy phone calls. My chief question was "could they provide me with a repairer that had more than a 1 star rating?" No proper answers were given. I was eventually directed to a list of repairers and I needed to spend much time working out the best from a bad lot, for my area.

The final repair seems satisfactory, but I suspect this is primarily due to my diligence.

In November 2022 I had a no fault minor accident. Within minutes I was on the phone to RACV claims and was able to take the car to the approved repairer. Repairer was helpful and professional and as I was not at fault and provided details of the other party I had access to a replacement car for the duration of the repair. The repairer was great and the car was returned pronto. Incidentally the repairer suggested avoiding Youi like the plague as no reputable repairer will deal with them due to the pathetically low rates they will pay repairers. Mind you I needed no encouragement to avoid Youi

Rang in to get a quote for a customer. $360 more than AAMI's policy for exactly the same product. Random $13 per month administration fees for nothing just monthly payment fee.
Manager totally unhelpful & rigid. Did not price match, did not help out with waiving admin fee. Really expensive policy for no risk client & car. KIRSTEN from Member Experience not even willing to budge at all. I know there is functionality to help clients and she did not even want to entertain the idea to get an annual policy through with RACV. Lost a customer and a very bad experience in general.

Even after One and half months of the accident they were unable to fix my car. Already 2 times went to their repairer. Corrupt and rude behaviour. Please avoid RACV, not good anymore. I requested three times to customer care that please I need to talk to senior person. But looks like they got one and only accessor who is RACV itself.

My car was stolen but insurance company has taken almost one year but have not finalised my claim yet i have provided all the required documents but still RACV using delaying tac ticks to avoid payment very disappointed

Had an accident, waited 5 business days for the repairer to be given the okay. Then told it would take 2 weeks for it to done. Then a week later they pushed the date out to another week. Nearing the completion time pushed out for another 2 weeks. Called RACV and was told nothing they could do and it was out of their hands. HORRIBLE insurer, the staff are incompetent and have a don't care attitude.

Worst insurance company in AUSTRALIA!! These fraudsters take your $10s of thousands for 10-20 years and when it comes time to pay out your claim they don't want to know you! Stay aware and beware, these amateurs are scammers!

I contacted RACV as omtruck has hut my van from side. Truck made wrong turn (from a single lane), and has hit van which was stationary. Now RACV has made decision hearing other party and advised that i am fault as do not overtake turning vehicle is written on truck, but there was no overtake or close driving along with truck
Anyway they are asking 2000 excess.
I want to take legal action against RACV, racv is suggesting to take action against other party directly.
I have paid 300$ insurance every month from last 2 years to this fraudlent decision.no hir car offered
Say no to RACV insurance

2 cars on 1 policy as suggested by RACV sales. First time driver has a dumb accident and drives one car into the other. Double excess + an unrealistic market value resulted in $2500 back on the car valued at $7000. Totally hoodwinked by some creative actuary work. Absolute rip and one for the ombudsman.