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RACV Third Party Fire and Theft Car Insurance
John FGreater Melbourne (Inner), VIC
- 2 reviews
Removed money out of my account with no explanation
I logged into my bank account to see there were over 50 non-approved direct debits from RACV removing all the money from my account. In this time, I had other direct debits bounce leaving me to incur fees. I contacted RACV four times across the coming months with no valid explanation from RACV as to why money was illegally removed from my account. The money was refunded after several days however I am still trying to follow up with RACV to understand why this happened and how they will improve privacy and protection going forward. At one point ...Read more
someone replied to my email stating "we advise the money would have been refunded back to you" - completely missing the point about the concerns that this has generated for customers and the fact it left me with no money. I have been extremely disappointed with the customer service from RACV regarding this matter.
1 comment
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Said claim was valid then withdrew. Intentionally misleading PDS
Operators are able to be very clear about how their coverage works when asked and yet the PDS does not contain clear information on this coverage. The PDS is so unclear that I was even assured multiple times by other operators that I could make the claim because it was covered. How can consumers be expected to understand that something is not covered if even the people at RACV interpret the wording in the same way. The PDS is clearly at fault without reason here.
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Elise E.RACV
Good Evening John, we’re sorry to hear of your experience. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Robert - Social Media Consultant.