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Reviews

4.7

2,225 reviews
5
(1,903)
4
(218)
3
(18)
2
(22)
1
(64)
  • Transparency
    4.5 (359)
  • Customer Service
    4.7 (445)
  • Loan TypeFixed Rate (268) · Variable Rate (145) · Line of Credit (9) · Split (1)
  • Application Process
    4.7 (460)
  • Timeliness
    4.6 (459)
  • Loan Term3.948 years (336)
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Phil harker

Phil harkerNorthern Region, NSW

  • 8 reviews
  • Verified customer

Made easy from start to finish

published

From the first call to settlement the ratesetter team made this simple to apply and easy to understand
I had few questions and those I asked were addressed quickly and efficiently
The team were friendly and made me feel comfortable
I would highly recommend this company

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2020
See all answers

Review collected in partnership with RateSetter

Dean

DeanMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Great service, very easy and quick.

published

The service ratesetter provided made it so much easier to get the solar system we wanted. The application process was very simply and approval very quick. I would highly recommend.



Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2020
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Review collected in partnership with RateSetter

Damian J.

Damian J.

  • 2 reviews
  • Verified customer

Rate setter green loans

published

Highly recommend rate setter for green loans to purchase solar/ solar batteries, leaves the bank rates in its dust. Great terms and conditions check them out before you go to local banks.

Transparency
Customer Service
Loan TypeVariable Rate
Loan Start DateApril 2020
See all answers

Review collected in partnership with RateSetter

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Jaqen Hagar

Jaqen Hagar

  • 3 reviews

Steer clear!

published

As others have stated, repeated BIG hikes in the interest rate. I will be refinancing to get away from rate setter. Very misleading in the sign up process as to how your interest rate will actually be calculated.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateAugust 2020
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1 comment
RateSetter
Alexandra S.RateSetter
Tarun

TarunSydney, NSW

Interest rate is not as its initially given in contract and increases SIGNIFICANTLY thereafter.

published

I increased my repayments to pay my loan faster and then they increased my loan interest rate from 8.85%to 11.18% in one go in one month. I would warn anyone taking loan from this company to account for such interest increases before making any decision.Good Luck.

Transparency
Loan TypeVariable Rate
1 comment
RateSetter
Alexandra S.RateSetter
Aleck K.

Aleck K.New South Wales

  • 2 reviews
  • Verified customer

Beware of rate jumps after you are in.

published

My rate was bumped to 14.05% from 10.00% ONE MONTH into the 3 years personal loan. It might be related to COVID-19, but in any case that's a not good gift. Be very very CAREFUL with these guys. Going to bend backwards but to get rid of that loan asap. NEVER AGAIN!

P.S. After reading previous reviews it's obvious that it's not related to the COVID-19. I will explore the options to report them as a fraud.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
See all answers
2 comments
RateSetter
Alexandra S.RateSetter
Aleck K.
Aleck K.
Rebecca T.

Rebecca T.

  • 4 reviews

perfect

published

got some solar panels on and ratesetter were just spectacular throughout the entire process, very good process and better than a lot of the pretenders out there in the industry I have used to in-store purchases.

Increased Interest Rate - DO NOT TRUST CANSTAR RATING

published

Looked a Canstar to see which lender had the best rating and rate. Sign up was easy and quick online. But he day after the first payment, the interest rate was increased by 3%, NOT GOOD ENOUGH, especially when the cash rate as at the lowest level ever, people are losing the jobs and RateSetter are straight up misleading, ripping off consumers

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
See all answers
1 comment
RateSetter
Alexandra S.RateSetter
KAG

KAGMetropolitan Adelaide, SA

Terrible communication

published

There were no questions asked about transactions on bank statement, only assumptions made by the credit team at Rate Setter, there was little to no communication, I had to follow-up with my application. Just poor service all round - I do not recommend Rate Setter

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
RateSetter
Alexandra S.RateSetter
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Maria

MariaSouth East Queensland, QLD

  • Verified customer

Great response

published

She was great I applied today and got answers straight away and I just had to submit my paperwork and got the answer with an hour I was so surprised

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers

Review collected in partnership with RateSetter

Andy Jiang

Andy JiangSydney, NSW

  • 2 reviews
  • Verified customer

Warning: Do not invest your money with RateSetter

published

This peer-to-peer lending platform is not trustworthy. I've lent money in the 1-month market. Upon term maturity, RateSetter denied my access to my funds and continued to lend in the market, citing the reason "because there were insufficient replacement investor funds on the 1 Month Rolling market to replace your funds at the end of your indicative term". However, based on its own published lender offers, there seem to be more than $1 million in replacement investor funds available. I find RateSetter's practice in this instance controversial, unethical and illegal. Please avoid this platform at all costs.

Transparency
Customer Service
1 comment
RateSetter
Cameron R.RateSetter
Margie S.

Margie S.South East Queensland, QLD

  • Verified customer

Rip off lies

published

Fact - advertised rate was 8.7% and I was approved for this rate
Fact - 1st payment rate went up to 8.83%
Fact - 5 months into loan and they just jumped my rate to 13.26% up 4.25%
Fact - Job secure nothing has changed
FACT - they are advertising right now for a low rate from 7%
FACT - they get you in and then up the rate
FACT - fees or cost of set up was not disclosed until the loan was signed and approved
FACT - I would not use them again and DO NOT recommend them at all
FACT - Society One was my normal go to, they take some time but they are good
FACT - ARE NOT ANSWERING THEIR CALLS TO EXISTING CUSTOMERS

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateOctober 2020
See all answers
1 comment
RateSetter
Alexandra S.RateSetter

Review collected in partnership with RateSetter

Christopher

ChristopherGreater Melbourne (Metropolitan), VIC

  • Verified customer

Good Different from the banks!

published

The process was extremely quick, easy, no hassles application.
I got a great rate and reasonable fees.
I will use again for sure and telling everybody looking for a loan about Ratesetter!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
See all answers

Review collected in partnership with RateSetter

SRK

SRKSydney, NSW

  • Verified customer

Many dodgy practices typical of non-major lenders

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2020
See all answers
1 comment
RateSetter
Alexandra S.RateSetter

Hi there, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. We have been in contact with you directly to further clarify and assist with your concerns.
Thank you,
Alex

Sophie

Sophie

  • 2 reviews

Love rate setter!

published

My loan application was quick and easy, money in the account in 24 hours. Have also refinanced throughout the time of the loan without any hassle. The customer service has always been great when I’ve had any questions. Highly recommend. Rate has been always been good, except for some reason it has suddenly jumped up by 4%? But I’m sure there is a reason why, and possibly the flow in effect from the current pandemic. Regardless, I’m confident in RateSetter as a company, and will continue to use them if needed in the future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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sleep_deprived

sleep_deprivedGreater Melbourne (Inner), VIC

Up 5% in 3 months, seriously ?

published

As others have mentioned, up up and up the interest rate has gone, from 10% in Nov to 15% in March- 4% jump from Feb. Understand it's variable etc etc, however, ridiculous. When you see the government pushing decrease for small business, cash for the elderly, it's deeply unsatisfying to have your interest rate jump like this. Putting your shareholders above your borrowers constantly will result in no borrowers. Also very inflexible, when i contacted them to advise of an unexpected bill, and to see whether i could stagger the MT payment due over a FT, i was advised that I had to apply for financial hardship..which won't get a decioson for 21 days..seems like unnecessary hoops when I'm attempting to pay as quickly as possible.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateNovember 2020
See all answers
2 comments
RateSetter
Alexandra S.RateSetter
sleep_deprived
sleep_deprived

5% adjustment, is not a small change. I've emailed you

  • Verified customer

RateSetter yeah

published

I loved the fast service with RateSetter. I completed the forms and before I knew it I was confirmed. I would recommend them to anyone looking for a loan Thank you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
See all answers

Review collected in partnership with RateSetter

Yay

YayWestern Australia

The actual product is charming, stay away

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
RateSetter
Alexandra S.RateSetter
Lisa

LisaPerth, WA

  • 2 reviews

A good experience

published

The customer service was surprisingly good. The IVR options were straightforward when calling the call centre, and it was easy to speak to a human. Additionally, the team members I spoke to knew what they were doing and were able go put me on hold whilst they spoke to other teams in order to get the right answer for me - rather than transferring me on.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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  • Verified customer

Second time you have been good to me

published

No problem at all very prompt and professional both times I have used the company. I did not experience any extra costs or any other issues. Happy with the rate compared to bank

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Review collected in partnership with RateSetter

Page 1 of 112

Questions & Answers

Annalisa Dezarnaulds

Annalisa Dezarnauldsasked

Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers

3 answers
Aleck K.
Aleck K.

Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(

RateSetter
Alexandra S.RateSetter

Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex

RateSetter
Alexandra S.RateSetter

Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex

Dean D.

Dean D.asked

Can I get a loan if I’m on disability pension

1 answer
RateSetter
Alexandra S.RateSetter

Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex

Dean D.

Dean D.asked

can I get a loan if I’m the disability pension

No answers

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