Phil harkerNorthern Region, NSW
- 8 reviews
- Verified customer
Made easy from start to finish
From the first call to settlement the ratesetter team made this simple to apply and easy to understand
I had few questions and those I asked were addressed quickly and efficiently
The team were friendly and made me feel comfortable
I would highly recommend this company
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DeanMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Great service, very easy and quick.
The service ratesetter provided made it so much easier to get the solar system we wanted. The application process was very simply and approval very quick. I would highly recommend.
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Damian J.
- 2 reviews
- Verified customer
Rate setter green loans
Highly recommend rate setter for green loans to purchase solar/ solar batteries, leaves the bank rates in its dust. Great terms and conditions check them out before you go to local banks.
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Jaqen Hagar
- 3 reviews
Steer clear!
As others have stated, repeated BIG hikes in the interest rate. I will be refinancing to get away from rate setter. Very misleading in the sign up process as to how your interest rate will actually be calculated.
1 comment
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TarunSydney, NSW
Interest rate is not as its initially given in contract and increases SIGNIFICANTLY thereafter.
I increased my repayments to pay my loan faster and then they increased my loan interest rate from 8.85%to 11.18% in one go in one month. I would warn anyone taking loan from this company to account for such interest increases before making any decision.Good Luck.
1 comment
Alexandra S.RateSetter
Hi Tarun, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. I have located your account and will contact you directly to provide further clarifica... Read more
tion around how your variable rate loan works. If you need anything further please get in touch at [email protected] Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
Aleck K.New South Wales
- 2 reviews
- Verified customer
Beware of rate jumps after you are in.
My rate was bumped to 14.05% from 10.00% ONE MONTH into the 3 years personal loan. It might be related to COVID-19, but in any case that's a not good gift. Be very very CAREFUL with these guys. Going to bend backwards but to get rid of that loan asap. NEVER AGAIN!
P.S. After reading previous reviews it's obvious that it's not related to the COVID-19. I will explore the options to report them as a fraud.
2 comments
Alexandra S.RateSetter
Hi there, thank you for your feedback. I am sorry for any confusion surrounding your variable rate loan. I have been unable to locate your account with the details provided here. Could you please get... Read more
in touch with us at [email protected] so that we can assist you further with your concerns. Thank you, AlexHi Alexandra,
Firstly, everything I write here is targeted at ratesetter.com.au, not you directly.
Secondly, my account number is AK23922254 if you wish.... Read more
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Rebecca T.
- 4 reviews
perfect
got some solar panels on and ratesetter were just spectacular throughout the entire process, very good process and better than a lot of the pretenders out there in the industry I have used to in-store purchases.
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Increased Interest Rate - DO NOT TRUST CANSTAR RATING
Looked a Canstar to see which lender had the best rating and rate. Sign up was easy and quick online. But he day after the first payment, the interest rate was increased by 3%, NOT GOOD ENOUGH, especially when the cash rate as at the lowest level ever, people are losing the jobs and RateSetter are straight up misleading, ripping off consumers
1 comment
Alexandra S.RateSetter
Hi Nikki, thank you for your feedback. I am sorry for any confusion or inconvenience caused by the recent change to your variable loan rate. We would like to clarify that the interest rate on your Rat... Read more
eSetter loan is not set by us, but is determined by the rates offered by every day investors who have funded the loan. These rates are not influenced by outside factors such as the RBA. I was unable to locate your account using the details provided here. Could you please get in touch with us at [email protected] so that we can provide you with some further information regarding this. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
KAGMetropolitan Adelaide, SA
Terrible communication
There were no questions asked about transactions on bank statement, only assumptions made by the credit team at Rate Setter, there was little to no communication, I had to follow-up with my application. Just poor service all round - I do not recommend Rate Setter
1 comment
Alexandra S.RateSetter
Hi there, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. According to our records we have been corresponding with you regarding your applicati... Read more
on and we had it assessed, and then re-assessed with additional information as requested. I am sorry if we were unable to assist you at this time. Please don't hesitate to get in touch at [email protected] if you need anything further. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
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MariaSouth East Queensland, QLD
- Verified customer
Great response
She was great I applied today and got answers straight away and I just had to submit my paperwork and got the answer with an hour I was so surprised
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Review collected in partnership with RateSetter
Andy JiangSydney, NSW
- 2 reviews
- Verified customer
Warning: Do not invest your money with RateSetter
This peer-to-peer lending platform is not trustworthy. I've lent money in the 1-month market. Upon term maturity, RateSetter denied my access to my funds and continued to lend in the market, citing the reason "because there were insufficient replacement investor funds on the 1 Month Rolling market to replace your funds at the end of your indicative term". However, based on its own published lender offers, there seem to be more than $1 million in replacement investor funds available. I find RateSetter's practice in this instance controversial, unethical and illegal. Please avoid this platform at all costs.
1 comment
Cameron R.RateSetter
Hi Andy Jiang,
We appreciate you taking the time to contact us and would like to clarify some of the points you have put forward.... Read more
First, it's useful to restate the basic mechanic of the 1 Month Rolling market: funds will be returned to your holding account at the end of the indicative term (if you elect not to reinvest, of course) assuming replacement funders are available. This has always been how the 1 month rolling market has operated and is set out in our PDS, your RateSetter Account and on our website.. We understand that your funds being matched for longer than the indicative term may be surprising and concerning, but it is an ordinary part of how our 1 Month Rolling lending market works. Your funds were committed beyond the indicative term because there were insufficient replacement investor funds on the 1 Month Rolling market to replace your funds at the end of your indicative term. Your funds may be released as replacement funders place lending orders in the 1 Month Rolling market. Note that replacement is subject to several conditions, including the “funds replacement buffer” (the minimum value of orders that must be on the market before we commence processing access queue requests). See the PDS, particularly section 7.7, for further details. You may see funds available on the 1 Month Rolling market in excess of the funds replacement buffer. Where this is the case, investors in the access queue may begin to have their funds replaced with those of other lenders in accordance with their place in the access queue. We consider that the 1 Month Rolling market has operated correctly and in line with our obligations to all investors. The risk that your funds may be matched for longer than the indicative term is clearly described in the PDS for the RateSetter Lending Platform, on our website and on pages of your RateSetter Account, including most relevantly on the page on which you confirm the placement of each lending order in the 1 Month Rolling lending market. Please let us know if you have any additional questions. Kind regards, RateSetterSimilar opinion? Write a review on ieatwords.com.au!
Margie S.South East Queensland, QLD
- Verified customer
Rip off lies
Fact - advertised rate was 8.7% and I was approved for this rate
Fact - 1st payment rate went up to 8.83%
Fact - 5 months into loan and they just jumped my rate to 13.26% up 4.25%
Fact - Job secure nothing has changed
FACT - they are advertising right now for a low rate from 7%
FACT - they get you in and then up the rate
FACT - fees or cost of set up was not disclosed until the loan was signed and approved
FACT - I would not use them again and DO NOT recommend them at all
FACT - Society One was my normal go to, they take some time but they are good
FACT - ARE NOT ANSWERING THEIR CALLS TO EXISTING CUSTOMERS
1 comment
Alexandra S.RateSetter
Hi Margie, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. I can see you have already spoken to a colleague via phone, however I will email you ... Read more
separately to see if we can further assist. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with RateSetter
ChristopherGreater Melbourne (Metropolitan), VIC
- Verified customer
Good Different from the banks!
The process was extremely quick, easy, no hassles application.
I got a great rate and reasonable fees.
I will use again for sure and telling everybody looking for a loan about Ratesetter!
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SRKSydney, NSW
- Verified customer
Many dodgy practices typical of non-major lenders
After taking the loan
* After just 2 repayments the interest rate jumped from 7.83% to 12.83% today just like that while the RBA has dropped rates to 0.25%??? Absolutely no change in my situation or credit etc. Just out of the blue. I happened to open the "Loan Statement" by chance and noticed the spiked rate. It is a regular email with same generic message body without any mention of change in interest rate. This can easily slip through unsuspecting borrowers who do not bother to open statement pdfs every month and will end up paying more tha...Read more
n 50% of the previous interest rate without ever knowing. * The repayment dates for me have moved forward 1 day every month???? Which is in direct breach of the explicit schedule mentioned on my loan contract. Sounds pretty dodgy to me and by the end of the loan duration you would've ended up repaying more Before taking the loan * Lender fee - No visibility of lender fee until you get the final contract (by that time credit checks etc. are already done). Also the final fee differs a lot from online examples * Loan Amount - You don't get approved for same amount that they initially estimate. Fair enough if the final amount is within the same ballpark, however I only got 50% despite having a very normal credit scenario. No explanation given for why the massive difference. So they lure people with higher figures and by the time the reality is known people have less motivation to look elsewhere because they have to restart and also the credit checks are already done1 comment
Alexandra S.RateSetter
Hi there, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. We have been in contact with you directly to further clarify and assist with your concerns.
Thank you,
Alex
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Sophie
- 2 reviews
Love rate setter!
My loan application was quick and easy, money in the account in 24 hours. Have also refinanced throughout the time of the loan without any hassle. The customer service has always been great when I’ve had any questions. Highly recommend. Rate has been always been good, except for some reason it has suddenly jumped up by 4%? But I’m sure there is a reason why, and possibly the flow in effect from the current pandemic. Regardless, I’m confident in RateSetter as a company, and will continue to use them if needed in the future.
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sleep_deprivedGreater Melbourne (Inner), VIC
Up 5% in 3 months, seriously ?
As others have mentioned, up up and up the interest rate has gone, from 10% in Nov to 15% in March- 4% jump from Feb. Understand it's variable etc etc, however, ridiculous. When you see the government pushing decrease for small business, cash for the elderly, it's deeply unsatisfying to have your interest rate jump like this. Putting your shareholders above your borrowers constantly will result in no borrowers. Also very inflexible, when i contacted them to advise of an unexpected bill, and to see whether i could stagger the MT payment due over a FT, i was advised that I had to apply for financial hardship..which won't get a decioson for 21 days..seems like unnecessary hoops when I'm attempting to pay as quickly as possible.
2 comments
Alexandra S.RateSetter
Hi there, I am sorry if you feel you have not had a good experience with RateSetter. I'd like to clarify that RateSetter is not a bank, and our rates are not impacted by external factors such as the R... Read more
BA. We are a peer to peer lender and the funds for our loans come from individual investors who set the rates they wish to lend at. These rates are impacted by changes in supply and demand on our lending markets. Your monthly repayments stay the same, and the final payment will change slightly to account into account interest changes across the term. With regards to payments, we do have a few different options to try and assist depending on your situation, so I would like to look into what has gone wrong in this instance for you. Could you please get in touch with us at [email protected] so that we are able to locate your account and provide further assistance.5% adjustment, is not a small change. I've emailed you
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- Verified customer
RateSetter yeah
I loved the fast service with RateSetter. I completed the forms and before I knew it I was confirmed. I would recommend them to anyone looking for a loan Thank you.
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Review collected in partnership with RateSetter
YayWestern Australia
The actual product is charming, stay away
Amount borrowed: 8500
Lender Fee:300
Issue: my rate has jumped from single digit to double digits. From 8.3 to now 13 percent, in just 3 months. Every month the rates goes up. What they claim to advertise the rates is false..
Everytime my rate has gone up, the advertised rates are always lower.
Seems like they blame their valued investors for the spike in rates and suggest demand is too high..
I think I will be looking elsewhere to refinance my loan. I don’t like to stick with unethical companies especially with what’s going on with people losing jobs and the issue with the virus and the bush fire season that impacted our lives..
...Read more
1 comment
Alexandra S.RateSetter
Good afternoon, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. We would like to look into this further to see what has gone wrong in this insta... Read more
nce, however I have been unable to locate your account with the details provided here. Could you please get in touch at [email protected] so that we can investigate this for you and provide further assistance. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
LisaPerth, WA
- 2 reviews
A good experience
The customer service was surprisingly good. The IVR options were straightforward when calling the call centre, and it was easy to speak to a human. Additionally, the team members I spoke to knew what they were doing and were able go put me on hold whilst they spoke to other teams in order to get the right answer for me - rather than transferring me on.
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- Verified customer
Second time you have been good to me
No problem at all very prompt and professional both times I have used the company. I did not experience any extra costs or any other issues. Happy with the rate compared to bank
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Review collected in partnership with RateSetter
Questions & Answers
Annalisa Dezarnauldsasked
Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers
3 answers
Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(
Alexandra S.RateSetter
Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex
Alexandra S.RateSetter
Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex
Dean D.asked
Can I get a loan if I’m on disability pension
1 answer
Alexandra S.RateSetter
Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex
Dean D.asked
can I get a loan if I’m the disability pension
No answers
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Alexandra S.RateSetter
Hi Jaqen, thank you for your feedback. I am sorry for any confusion surrounding your variable rate loan. I would like to get in touch to provided some clarifications and assistance with your concerns ... Read more
but was unable to locate your account. Could you please email us at [email protected] so that we may further assist. Thank you, Alex