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Reviews

(1,728)
(142)
(14)
(19)
(57)
  • Transparency
    4.8 (391)
  • Customer Service
    4.8 (502)
  • Loan TypeFixed Rate (339) · Variable Rate (58) · Line of Credit (9)
  • Application Process
    4.9 (501)
  • Timeliness
    4.9 (478)
  • Loan Term3.965 years (381)


Suzanne B.

Suzanne B.Perth, WA

Best lending experience

published

I recently entered into a loan process with Society One. The entire process from initial application to recieving the funds was the best loan experience I have taken part in. The customer service I received was always professional and were always willing to assist when I raised questions. Once approved the funds were available in my account within 48hrs. I would have no hesitation in recommending Society One to anyone wishing a stress free process.



Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Never use society one, they will cheat you !

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
See all answers
Brendan W.

Brendan W.Sydney, NSW

Automated emails....no good

published

I have been pre approved pending statements!
I couldn't send e statements the way it was setup so I emailed them on 2 separate occasions.

I keep getting automated emails saying the same thing so I'm gonna say customer service doesn't exist. I'm writing this negative review because I'm guessing they will read this and then check the email instead of sending computer generated responses

Customer Service
1 comment
SocietyOne
Ash K.SocietyOne

Hi Brendan, we're sorry to hear you have had a negative experience with SocietyOne. We will send you a private message shortly so that you can discuss your experience with us further.

Kind regards, Ash @ SocietyOne

Lisa K.

Lisa K.Illawarra, NSW

Can't wait to use again.

published

Great service, professional, easy application, great rate, no unexpected costs, repayment was actually less than I was quoted, swift reply and money in account very quickly. Totally recommend to everyone.

Application Process
Timeliness
Loan Start DateFebruary 2020

Karen Wenink

Karen WeninkSydney Surrounds, NSW

This is a great company to obtain a loan from.

published

The customer service is great and we experienced no issues at we received a very good rate of interest for this loan. Our loan was approved in just a couple of days

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2020
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Gurvinder

GurvinderMurrumbidgee Region, NSW

Very reliable and helpful team

published

Very good customer service and very supportive team ...my experience with the loan was very good and approved very fast . Very satisfied with the customer service and online application was very quick response.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
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Was an opportunity that i had to go with, such a good choice.

published

The Customer service was on point. Their was No unexpected cost or issues.
Really satisfied with the rate too, can't complain at all.
Thanks society one!
It's a 5 star rarting for me.

Transparency
Customer Service
Application Process
Timeliness
See all answers

The reviewer stated that an incentive was offered for this review


Uga I.

Uga I.South East Queensland, QLD

Fast, Efficient and so convenient

published

The process was so fast, efficient and completely user friendly for the ease of online lending, your platform hit the mark and the login for statements made everthing super easy.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers
nette

nette

  • 2 reviews

Absolutely awesome

published

customer service was excellent could not fault the people I dealt with, explained every extra cost to set up loan, can make extra payments when I want to
Highly recommend SocietyOne

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Unbelievable the easiest application ever

published

From quote of a personal loan to application and uploading documents was so easy and quick . I had an answer within 24 hrs Highly recommend for anyone who is looking for an easy application. Thank you you have saved me money with your great rates.

Transparency
Customer Service
Application Process
Timeliness
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Peter B

Peter BNorth-West & West coast, TAS

What an amazingly simple process.

published

After entering different amounts and loan terms onto the website, i was satisfied with this information, especially the rate compared to a "special" rate from my bank. I called customer service to see if the laon could be split between a second hand car and a credit card balance. They said i could do this and i was happy with the friendly service i received. I had to forego the car, but payed out 2 credit cards as a better option for me at this time. I was superimpressed as the money was on my bank account the next day!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Trace

TraceMetropolitan Adelaide, SA

  • 3 reviews

Fantastic service fast and so easy great communication

published

Brilliant highly recommend this company. Best service I think I have ever had fast quick great communication honestly best service and never dealt with such high quality. I am still in shock how efficient they were.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
See all answers

Just one word....Awesome!

published

The whole experience was utterly painless which was super important for me as it wasn’t an easy decision to make. The process was simple, efficient and completely transparent. Nothing hidden, no nasty surprises and the rate was one that comparable. Thank you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Great product, great communication.

published

Very friendly, courteous and informative communication. Emails, messages and phone calls are all done with a tone of politeness, which I personally find very refreshing. All this coupled with a great personalised interest rate. Thank you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
See all answers
James

JamesDarwin, NT

Easy fix and efficient service

published

It was an easy fix as everything was done electronically. The approval process was very efficient and quick. I would highly reccommend Society One to anyone. 10 out of 10!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Awesome new kid on the block

published

Awesome service and they have the best rate and very professional on their products and very fast on their outcome and your dealings is with a person not a automated system

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
See all answers

Alan

AlanSouth East Queensland, QLD

THE Best and only option for a personal loan

published

I have used Society One twice now and each time the service is 10 out of 10.!!

Professional, helpful, friendly and very quick.

They keep you informed and answer any questions withplain speak and the interest rate is very competitive.

Highly recommended. At least speak with them first and then check others, I am sure you will be back to them.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Helped Out and Consolidated Our Concerns

published

Customer service was great and followed things easily on all forms/internet. Spoke with person who explained things really clearly and was tops to consolidate debt with one payment to be paid back.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers

Zack

ZackSydney, NSW

Easy and quick response

published

The customer service team was very good and quick to respond to emails the steps to apply for the loan was easy and fast, no extra cost or hidden fees once loan was approved all the figures were explained or you had to do was accept if you were happy with the offer very happy with outcome thank you society one.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

So quick and easy

published

I wanted to consolidate debt and had been put off by the lengthy process of other lenders. I saw the ad on TV and did my own research and applied online. It was so quick and easy and about 30 minutes after the assessor had called, I had an email advising me that I had been approved. The service is unreal. A lot of lenders could do better if they followed suit

Transparency
Customer Service
Application Process

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Questions & Answers

Kristie

Kristieasked

Is it standard that you contact the bank in behalf of the borrower for their bank statements?

No answers

Cheryl H.

Cheryl H.asked

Can you apply if your a pensioner

No answers

Leanne

Leanneasked

Who can apply

1 answer
Gavin
Gavin

Use this link, this should help you out.
https://www.societyone.com.au/personal-loans?ds_rl=1250958&gclid=EAIaIQobChMIqsCWp6bD5wIVAiUrCh2YJAHSEAAYASAAEgIUJvD_BwE&gclsrc=aw.ds


Get an answer from our members and SocietyOne representatives

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