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Jane Jean JanineSydney, NSW
They listen
I got quotes from other companies real was not the cheapest but they were a company that listened to what I wanted and did not just read off a script
1 comment
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CatherineTasmania
This is a must for peace of mind.
Yes I do feel my policy is good value and it was very easy to set up over the phone with no hassle whatsoever. I have been with this policy for quite a few years now, actually my husband and myself but unfortunately my husband passed away nearly 4 years ago. When my husband passed the operator my son spoke to couldnt have been any more helpful than he was, to be honest we thought it would be more complicated with strings attached etc but no it was very straight forward and my husbands funeral policy was paid within days. That is another reason I stayed with them myself.
1 comment
Customer RelationsReal Insurance
Hi Catherine,
What a heart-warming review. We are sorry to hear of the passing of your husband and wish to extend our sympathy to you for your loss. We appreciate your kind words and are pleased to ... Read more
hear that we were able to provide support during such a tough time. Kind regards, Sharon
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Funeral insurance
Fantastic value for money, very easy to setup, staff answered all the questions that are important to me and my husband, we are pleased that we chose real life insurance.
1 comment
Customer RelationsReal Insurance
Hi Melinda,
What a wonderful review. We are thrilled that you find your policy to be fantastic value and very happy to hear the ease in which our representative was able to guide you through setting... Read more
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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debra callaghanSydney, NSW
- 2 reviews
Monies owed
I am still waiting for two months of insurance payments incorrectly debited from my bank account to be repaid!!!!
Please correct this error ASAP as promised by Robin at Real insurance
1 comment
Customer RelationsReal Insurance
Hi Debra,
I am sorry to hear about the experience you had with us and I would like the opportunity to look into this further for you. I have sent you a private message requesting some additional information to assist with this.
Kind regards,
Sharon
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Dianne B.
- 4 reviews
Excellent service
I found from the moment I contacted Real that the consultants that I have dealt with have been very helpful and understanding of what I required each time and the setting up of my life insurance policy went smoothly.
1 comment
Customer RelationsReal Insurance
Hi Dianne B.
Welcome to Real Insurance. I am delighted to hear of the excellent service you received from our team when setting up this valuable life protection. Thank you for sharing your experience with us.
Kind regards,
Sharon
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QueenieSouth East Queensland, QLD
- 2 reviews
- 3 likes
Excellent Fast Efficient Service
When I called Real I didn't wait on hold very long. I was helped step by step going through everything and all my questions were answered until I understood. The person knew their product knowledge greatly . They emailed me 2 different quotes, Fact Sheet and PDS. I also asked them to post me all info, which they did. My overall experience was fantastic.
They were fast, efficient, friendly and very helpful. I definitely highly reccomend Real Insurance.
1 comment
Customer RelationsReal Insurance
Hi Queenie,
What an amazing review. We are always thrilled to receive positive feedback and delighted to hear you that you have received such outstanding service from our team. Thank you for sharing... Read more
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Gerald ChurchillCentral, TAS
- 2 reviews
Perfect
Good value, excellent & easy explained. Operator was just lovely & very helpful, clearly explained everything. Would highly recommend to family & friends, great customer service, very impressed with the whole process. Many Thanks
1 comment
Customer RelationsReal Insurance
Hi Gerald,
What an amazing review. I am delighted to hear that our representative was able to impress you with their service by explaining the information clearly and the ease in which they assisted ... Read more
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Helen Florosfraser rise
- 2 reviews
excellent
very happy with customer service explain all required information very clearly thank you it was good money value very is to set up was able to apply for 3 application all at once in less an half hour
1 comment
Customer RelationsReal Insurance
Hi Helen,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist you with setting up three policies over the phone and of the great ser... Read more
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MerylIllawarra, NSW
Funeral Insurance
Thanks to his efficiency the explanation by Alfred was easy to understand, & it was a very uncomplicated procedure. I could thoroughly recommend this company to anyone investigating funeral insurance. Meryl
1 comment
Customer RelationsReal Insurance
Hi Meryl,
Thank you for sharing your review and recommendation with us. I am delighted to hear of the great service that you have received from Alfred and that you felt fully informed when choosing Au... Read more
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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YousrySydney, NSW
Perfect customer service
It was perfect, feel so comfortable with the policy, thank you
Quick and easy. Operator very professional, took 5 minutes.
Great customer service.
Great value, exactly what I was looking for. Great value
1 comment
Customer RelationsReal Insurance
Hi Yousry,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica
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Real Insurance Funeral Insurance
Quick and easy. Operator very professional, took 5 minutes.
Great customer service.
Great value, exactly what I was looking for. Low prices, no fuss.
Recommend to anyone who is looking for low price insurance.
1 comment
Customer RelationsReal Insurance
Hi Brooke,
Thank you for taking the time to share your experience and recommendation with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the ease i... Read more
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Great friendly staff easy to talk to
Yes it was easy to set up policy. It was the amount i wanted to be covered for and at the right price. Will tell my friens about Real Insurance
1 comment
Customer RelationsReal Insurance
Hi Jan Marie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and the great service that you have received.
Kind regards,
Jessica
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KristySouth East Queensland, QLD
Friendly staff. Helpful. Gives peace of mind to be covered. Thank you
Good value, easy to set up.
Affordable and just what I was looking for.
Gives me peace of mind to be covered should anything happen in life. Takes away the financial stress when the time comes. Very happy with plan.
1 comment
Customer RelationsReal Insurance
Hi Kristy,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with the peace o... Read more
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This is perfect can't live without it
Great value and easy to set up, great sales person who was very patient on the phone excellent everyone should use this service I now have piece of mind n
1 comment
Customer RelationsReal Insurance
Hi Martyn,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with the peace of... Read more
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CristinaGreater Melbourne (Inner), VIC
- 2 reviews
Is very good
The police was good value
Very easy for understanding
The man was very good explaining
Everything in good way can I understand
If I ask questions he answers in the way I understand
2 comments
Customer RelationsReal Insurance
Hi Cristina,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service you have received from our team and that we can provide you with an affordable option.
Kind regards,
Jessica
People is very quickly for complaining
But when something is good them don’t bother for tell
For this I took the time for do... Read more
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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Krystal was great clear when speaking and helpful in explaining plans
I am just awaiting paperwork and will have to read over the policy.
Everything seems fine and I’m seriously thinking about joining Real Funeral Insurance.
Again Krystal was so very helpful.
1 comment
Customer RelationsReal Insurance
Hi Patricia,
Thank you for sharing your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received from Krystal and that we can provide you with an o... Read more
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Trish BeattieSouth East Queensland, QLD
- 4 reviews
A necessity
I find it very expensive for my age limit. Apparently, I can't go below a certain limit & am already on the minimum amount. I pay fortnightly & it's around $67 a fortnight.
2 comments
Customer RelationsReal Insurance
Hi Trish,
Thank you for taking the time to share your feedback with us. We really appreciate you sharing your feedback with us and it will assist us with improving the services that we provide to our customers.
Kind regards,
Jessica
My funeral Insurance is with Australian Seniors & my life Insurance us with Real Insurance
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Review of my telephone enquiries with Real Funeral Insurance
It was easy to set up. Zane, the person I spoke to from Real Funeral Insurance, was very polite and tried to be as clear as possible about the terms of the policy.
1 comment
Customer RelationsReal Insurance
Hi Delyse,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Zane and I will share your feedback with him and his team.
Kind regards,
Jessica
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Affordable reliable insurance
Yes my policy is excellent value. The consultant was very pleasant and forthcoming with information. I am a very happy customer. I will definitely recommend real insurance to everyone I meet.
1 comment
Customer RelationsReal Insurance
Hi Kim,
Thank you for taking the time to share your review and recommendation, we really appreciate it. I am delighted to hear that we can provide you with cover that is suitable to your needs and of ... Read more
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BarbaraMetropolitan Adelaide, SA
Funeral Insurance
The funeral insurance was explained to me really well and it was a pleasure to talk to someone that spoke English instead of trying to understand another language. Thank you.
1 comment
Customer RelationsReal Insurance
Hi Barbara,
Welcome to the Real Insurance community. It is a pleasure to provide you with cover suitable to your needs and pleased to hear you are happy with our service. Thank you for sharing your experience.
Kind regards,
Sharon
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Customer RelationsReal Insurance
Hi Jane Jean Janine,
to what you wanted. Thank you for sharing your experience with us. Kind regards, SharonWelcome to the Real Insurance family. I am thrilled to hear of the great service you received when obtaining a quote from us, and that you found our representative really listened... Read more