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Reviews

4.6

361 reviews
5
(281)
4
(51)
3
(10)
2
(2)
1
(17)
  • Value for Money
    4.6 (246)
  • Transparency
    4.7 (150)
  • Customer Service
    4.8 (246)
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Jane Jean Janine

Jane Jean JanineSydney, NSW

They listen

published

I got quotes from other companies real was not the cheapest but they were a company that listened to what I wanted and did not just read off a script



1 comment
Real Insurance
Customer RelationsReal Insurance
Catherine

CatherineTasmania

This is a must for peace of mind.

published

Yes I do feel my policy is good value and it was very easy to set up over the phone with no hassle whatsoever. I have been with this policy for quite a few years now, actually my husband and myself but unfortunately my husband passed away nearly 4 years ago. When my husband passed the operator my son spoke to couldnt have been any more helpful than he was, to be honest we thought it would be more complicated with strings attached etc but no it was very straight forward and my husbands funeral policy was paid within days. That is another reason I stayed with them myself.

1 comment
Real Insurance
Customer RelationsReal Insurance

Funeral insurance

published

Fantastic value for money, very easy to setup, staff answered all the questions that are important to me and my husband, we are pleased that we chose real life insurance.

1 comment
Real Insurance
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debra callaghan

debra callaghanSydney, NSW

  • 2 reviews

Monies owed

published

I am still waiting for two months of insurance payments incorrectly debited from my bank account to be repaid!!!!
Please correct this error ASAP as promised by Robin at Real insurance

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Debra,
I am sorry to hear about the experience you had with us and I would like the opportunity to look into this further for you. I have sent you a private message requesting some additional information to assist with this.
Kind regards,
Sharon

Dianne B.

Dianne B.

  • 4 reviews

Excellent service

published

I found from the moment I contacted Real that the consultants that I have dealt with have been very helpful and understanding of what I required each time and the setting up of my life insurance policy went smoothly.

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Dianne B.
Welcome to Real Insurance. I am delighted to hear of the excellent service you received from our team when setting up this valuable life protection. Thank you for sharing your experience with us.
Kind regards,
Sharon

Queenie

QueenieSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Excellent Fast Efficient Service

published

When I called Real I didn't wait on hold very long. I was helped step by step going through everything and all my questions were answered until I understood. The person knew their product knowledge greatly . They emailed me 2 different quotes, Fact Sheet and PDS. I also asked them to post me all info, which they did. My overall experience was fantastic.
They were fast, efficient, friendly and very helpful. I definitely highly reccomend Real Insurance.

1 comment
Real Insurance
Customer RelationsReal Insurance
Gerald Churchill

Gerald ChurchillCentral, TAS

  • 2 reviews

Perfect

published

Good value, excellent & easy explained. Operator was just lovely & very helpful, clearly explained everything. Would highly recommend to family & friends, great customer service, very impressed with the whole process. Many Thanks

1 comment
Real Insurance
Customer RelationsReal Insurance
Helen Floros

Helen Florosfraser rise

  • 2 reviews

excellent

published

very happy with customer service explain all required information very clearly thank you it was good money value very is to set up was able to apply for 3 application all at once in less an half hour

1 comment
Real Insurance
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Meryl

MerylIllawarra, NSW

Funeral Insurance

published

Thanks to his efficiency the explanation by Alfred was easy to understand, & it was a very uncomplicated procedure. I could thoroughly recommend this company to anyone investigating funeral insurance. Meryl

1 comment
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Yousry

YousrySydney, NSW

Perfect customer service

published

It was perfect, feel so comfortable with the policy, thank you
Quick and easy. Operator very professional, took 5 minutes.
Great customer service.
Great value, exactly what I was looking for. Great value

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Yousry,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Real Insurance Funeral Insurance

published

Quick and easy. Operator very professional, took 5 minutes.
Great customer service.
Great value, exactly what I was looking for. Low prices, no fuss.
Recommend to anyone who is looking for low price insurance.

1 comment
Real Insurance
Customer RelationsReal Insurance

Great friendly staff easy to talk to

published

Yes it was easy to set up policy. It was the amount i wanted to be covered for and at the right price. Will tell my friens about Real Insurance

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Jan Marie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and the great service that you have received.
Kind regards,
Jessica

Kristy

KristySouth East Queensland, QLD

Friendly staff. Helpful. Gives peace of mind to be covered. Thank you

published

Good value, easy to set up.
Affordable and just what I was looking for.
Gives me peace of mind to be covered should anything happen in life. Takes away the financial stress when the time comes. Very happy with plan.

1 comment
Real Insurance
Customer RelationsReal Insurance

This is perfect can't live without it

published

Great value and easy to set up, great sales person who was very patient on the phone excellent everyone should use this service I now have piece of mind n

1 comment
Real Insurance
Customer RelationsReal Insurance
Cristina

CristinaGreater Melbourne (Inner), VIC

  • 2 reviews

Is very good

published

The police was good value
Very easy for understanding
The man was very good explaining
Everything in good way can I understand
If I ask questions he answers in the way I understand

2 comments
Real Insurance
Customer RelationsReal Insurance

Hi Cristina,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service you have received from our team and that we can provide you with an affordable option.
Kind regards,
Jessica

Cristina
Cristina
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Krystal was great clear when speaking and helpful in explaining plans

published

I am just awaiting paperwork and will have to read over the policy.
Everything seems fine and I’m seriously thinking about joining Real Funeral Insurance.
Again Krystal was so very helpful.

1 comment
Real Insurance
Customer RelationsReal Insurance
Trish Beattie

Trish BeattieSouth East Queensland, QLD

  • 4 reviews

A necessity

published

I find it very expensive for my age limit. Apparently, I can't go below a certain limit & am already on the minimum amount. I pay fortnightly & it's around $67 a fortnight.

2 comments
Real Insurance
Customer RelationsReal Insurance

Hi Trish,
Thank you for taking the time to share your feedback with us. We really appreciate you sharing your feedback with us and it will assist us with improving the services that we provide to our customers.
Kind regards,
Jessica

Trish Beattie
Trish Beattie

My funeral Insurance is with Australian Seniors & my life Insurance us with Real Insurance

Review of my telephone enquiries with Real Funeral Insurance

published

It was easy to set up. Zane, the person I spoke to from Real Funeral Insurance, was very polite and tried to be as clear as possible about the terms of the policy.

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Delyse,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Zane and I will share your feedback with him and his team.
Kind regards,
Jessica

Affordable reliable insurance

published

Yes my policy is excellent value. The consultant was very pleasant and forthcoming with information. I am a very happy customer. I will definitely recommend real insurance to everyone I meet.

1 comment
Real Insurance
Customer RelationsReal Insurance
Barbara

BarbaraMetropolitan Adelaide, SA

Funeral Insurance

published

The funeral insurance was explained to me really well and it was a pleasure to talk to someone that spoke English instead of trying to understand another language. Thank you.

1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Barbara,
Welcome to the Real Insurance community. It is a pleasure to provide you with cover suitable to your needs and pleased to hear you are happy with our service. Thank you for sharing your experience.
Kind regards,
Sharon

Page 5 of 19
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Questions & Answers

Raelene K.

Raelene K.asked

Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene

2 answers
Louise
Louise

No idea you'd have to contact them direct great prices tho

Real Insurance
Customer RelationsReal Insurance

Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica

Zeron

Zeronasked

How long after you log the form and the berial certificate do you get payed out

2 answers
Bernadette
Bernadette

Not sure

Real Insurance
Customer RelationsReal Insurance

Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica

Thecurl

Thecurlasked

Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements

3 answers
Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess

Thecurl
Thecurl

Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not

Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess

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