Brought a half cage smith machine, plates, bench and Olympic bar from this mob... poor customer service, guy couldn't help me lift any of the equipment onto the ute, couldn't care less about it... no lifting devices (you think a gym supplier would have a forklift to lift this heavy equipment).. rookie salesmen with bad attitudes... spent over 2k straight up and was looking to buy more but put me off...
sort yourselves out!!

Read a few reviews relating to the follow up service being so bad and think it must vary greatly from store to store - had an issue with a 3 year old epiliptical and went to the store with the issue - they could not have been more helpful - filled out the computer forms for me for the warranty claim and within 10 days the parts arrived and it was repaired. Seems like some store staff within the organisation don't give a toss and yet others such as Taren Point could not have been more helpful.

I bought an expensive Cardiogym CG3500 at the Lutwyche store - the computer at the recumbent bike is dead. I tried to contact Workout world via the website, by calling them but the phone would just ring out or they tell you they will get back to me which they don't. When you spend $4000 for the Gym equipment it should last more than 4 years. I was informed by an independent service technician that Workout world has stopped stocking parts and when they break down you basically stuffed. I tried to source parts from the head office in California- but they just don't reply to any emails. So all I can do is trash the equipment and I will do myself a favour and not walk into a Workout World store again.

Even thought it was an inexpensive treadmill I bought from Workout World I expected it to last longer than a year. I went to turn it on one day and it is just DEAD, not even the console lights up. It was under Parts Warranty but no longer labour. I tried reaching an agreement with them but to no avail. I'm getting rid of it. I really can't see the point of paying a couple of hundred dollars for a technician to come out and maybe/possibly fix it, only for it to happen again in a few months time. Even if I had a spare $10,000 I would not buy a top of the range treadmill from Workout World.

I bought a treadmill for over $5000. It was the best they had. It has been an absolute lemon. I have had their repair person "fix" it numerous times at $90 a visit and it still doesn't work. It turns out it was an American machine and the voltage is wrong - even though it has a transformer. The local store where I bought it and the company - Workout World couldn't care - I will never shop there again.
Nothing - it doesn't work.
It doesn't work. They sold a product that was always going to be a problem.

Brought bike from hoppers crossing didn't work they came out week later changed part still didn't work said would bring new bike put together to save us brought out on back of ute dropped off didn't work came out tightened up parts plus we noticed it was the one from floor with scratch down front next day stopped working asked money back they picked up 3weeks ago paid $1300 have only received $400 can't get money back so taking further. Tried emailing head office twice rang once no answer. Regret day walked in store.
Thought would be good for us
Never worked ripped off

I bought an avanti treadmill approximately 12 months ago. About 3 months ago, a piece on the treadmill broke so i went down to the local store to replace it as it was still under warranty. Chap at the store was happy to process the warranty. Two months later and i am still waiting for the arrival of the part. I've contacted the store several times and although they have sent the request through, have not heard anything from their warehouse. I've email work out world ho and didn't even get a response.

The treadmill is great but once you part with your money, don't expect great after sales service.
Treadmill
Terrible warranty service

Yikes have just read the terrible reviews re Work Out Worlds customer service and felt I should have my say. We very recently purchased a treadmill from the Taren Point Store and from the minute we walked into the store we were welcomed and had a sales rep give us all the help we needed. We had so many questions and he not once showed any sign of wishing we would just get on with it. They were happy for us to try all machines for comparison. I highly recommend a visit to the Taren Point shop if you require assistance. Just hope our experience with the treadmill is as positive.

I have purchased the treadmill from Workout World 2 months ago, since we have owned it we have had less back aches in comparison to my last treadmill, (with no suspension), this machine is soo comfertable to run on and has all the functionalities + more than what i Expected.. thankyou guys at Workout World for introducing this to me.
Suspension Comfert + functionalities

I have been waiting since June 10 for my machine. Lie after lie as to why I hadn't received it. Not once was a phone call returned. Got it this morning after having to wait a week so that the delivery guys could be trained on how to use it so they could give instructions with installation. Not one instruction given with delivery even though I paid a hell of a lot of money for delivery and instruction ($200). Called store manager back to find out how to use it and she didn't know either - some training. Still waiting for her to call me back. The worst retail experience I have ever had. Will never go near the company again. EVER

Disgusting customer service, misleading staff and no communication at all

Brought a X-Trainer just over 12 months ago and I have had nothing but trouble, had the X-Trainer replaced with a floor model parts missing and making noises. Contacted Work Out World at Tuggerah numerous times and have had 3 different persons out told 3 different things and not fixed. Have all correspondence with Manager not good. Out of warranty not a cheap machine and still not fixed.

Parts missing, making all kinds of noises

I purchased a cross trainer from Workout World Mentone 3 months ago. The sales person was very informative without being pushy. I went back a couple of times with questions, which were answered happily. When I purchased the cross trainer it was delivered and installed when i was told it would be. Have not had any problems so far. Very happy with service and product.
So far product is performing well. The adjustable stride length works well for myself, my husband and my daughter. We find it easy to use and very quiet.

I am very happy with the service I received from the Gepps Cross store in Adelaide. I ordered a home gym which was to take 3 weeks, when I followed up to check that it was on time I was told there was a delay......the manager there said he would look into it and call me back ( I didn't hold out much hope ).

He did call me back and explained about the delay and offered to either sell me the floor model at a discounted price or upgrade me to the next model at the same price. I couldn't have asked for more!

Excellent service by both the guys I dealt with in there.
Great service, honest, reliable

I have never experienced more knowledgable staff than those at Workout World. I have shopped at several of the stores over the years and have always been given great advice and excellent service. The massive product range and good prices keep me going back to them when I need anything fitness.
Range, Prices, Service