I did have issues alot of them at the start but have been amazing once they realized. Dealt with me even though I was quite aggressive due to my medication and losing my job of 8+ years

I have been a Rest member for at least 15 years and have been happy with Rest until approx 12 months ago. I have terrible problems logging-in to my account. When I put in my password it will not accept it with the message "having technical difficulties, try again in a few minutes". I have changed my password numerous times to solve this problem and my password works for about one month then the same message appears. The chat line is of no help to me with my log-in problem.

Rest received my request for release of funds on the 14/02/2020, after speaking with numerous staff including a team leader who promised to escalate the claim it is still not paid as of 4/3/2020

When I started in my first casual job several years ago, a REST super account was automatically created on my behalf. I have only recently realised that I have been charged fees for insurance that I did not want, or need and would likely never use. Young people should be wary that REST has an opt-out insurance policy and they could potentially pay hundreds of dollars for unnecessary and unwanted insurance. I will be transferring my super to another company and advising anyone with REST to be aware of their opt-out policies.

Retired from work and wanted my funds transferred to my account, four weeks on and numerous phone calls and still have no funds into my account, requested to speak to a person in charge and denied request . Now have sent a letter to the Superannuation Ombudsman and the CEO of REST .
Do not know how they can be a award winning fund, they are a joke..

I recently reviewed as unhappy, Joshua a Rest staff member reached out to me and I am very pleased with the outcome of his investigation. Thankyou for excellent customer service Joshua C.

We had a family member die unexpectedly ... 2 months after sending request, the solicitor is still trying to get death benefit finalised. REST has simply ignored solicitor correspondence. Very poor service at a time people need help the most.

You hear it from REST members: their balances never go up because REST are too busy deducting everything they can - is that to keep their executives in high overpaid salaries? Rather than helping members, they are feathering their own nests. If you join up, make sure you check the hidden fees too. There should be an investigation into superannuation companies. How is anybody going to get a comfortable retirement with companies like this?

Read the reviews about Rests previous insurer AIA. For income protection etc. They are shocking. Then read reviews on their new insurer. TAL they are equally shocking. I pity your claiments, I should refrase that to "attempted "claiments.

I injured my back and shortly after I was diagnosed with multiple sclerosis. I am very happy that REST approved my claim within a short amount of time. No one was ever rude to me and I never had any communication issues. I am not sure why they have received so many complaints as my experience with them has been very good. I have been with REST for about 5 years now and 1 current claim.

Regards,

Kimberly

Claimed income protection it took 2 years to tell me I was 3 days short of their 30 day no work policy. I have fibromyalgia and rheumatoid arthritis . I have anxiety and depression caused by my condition. Every day im in pain 24/7. I claimed tpd which is still in process after a year. Ive been dealing with this for 4 years. Utterly devastated. Nothing but stress caused by this company. Has made my life hell. No money no answer nothing.
No not put a single cent in this super would put minus a thousand stars if I could

They are rats who literally steal ALL your money. They alledge they have sent me letters by post saying I was on a "premium insurance" cover but they didn't send a SINGLE email letting me know. I had already departed Australia and got no letter at all. I called them and they said according to the "law" they had the right to do that. Don't ever use this fund.

Applyed to get compassionate leave which was eventually granted but spiralled into REST closing my account and depositing the rest of my super money into my bank account with no authority to do so, not reactivating my account and not passing on the new details, still waiting to access the new account that was made PLUS waiting for the money that I had to send back to appear. Customer service always give different answers and it is never a quick fix just always excuses and then apologising. Honestly if i hadnt sent my money back already I would be going else where. Nearly a week and still no response on when my account will be working.

Worst customer service and big corporation I have ever dealt with.
I found out I was being charged for income protection insurance which I never signed up for, which has cost me thousands of dollars. I already have other income protection insurance organised so would never have signed up with REST for this.
I put in an official complaint for them to tell me it takes 90 days to resolve. Months later, I received a letter saying there were too many complaints, and that mine would not be resolved in 90 days after all. I asked for a new time frame to be told they would not give me one.
Upon ringing for more information, I keep being given conflicting information and put off. I feel completely helpless against this huge corporation.

Really bad customer service. Different information provided to me by different staff. No apology for when they made a mistake. Took days to get a response from anyone. Worst customer service I have EVER experienced.