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Rest Superannuation (page 2 of 25)
ErinTasmania
When people are truly in need, it's a hand to the face!
Currently in a desperate situation, as are many others, so applied for early release of super funds to put food on the table for myself and my kids as I lost my income due to covid19. ATO approval msg sent to me on the 23rd. Called Rest on the 24th because i realised i had to update my address and telephone number. On hold over an hr. Used chat service offered instead. Received a response straight away, everything updated no worries. No payment in bank by yesterday, so called to see if anything was wrong and told i was FLAGGED for security purp...Read more
oses! I asked why and lady said because i had recently changed my details it was going to take longer to go through their "security checks" and now it will all take up to 10 days for funds to be allocated. My security is that I have provided them new contact details, they have my tax file number, my kids names and dates of births, my drivers license etc... What other "security checks" can possibly validate me?! All there is is an apology for any inconvenience.... yes, it IS inconvenient that you have MY money and my kids can't eat right now because of some kind of ridiculous formality. Its like dangling a carrot in front of us... here, have some of your hard earned money to help you through the hard times... but oh, you cant have it, you have to wait! The ATO/Australian Government has told you to release peoples money within 5 days, so release it! I know people that are with another fund that had there's approved, allocated and available in their accounts in 3 days, and they weren't even in desperate need like some of us!
3 comments
Hi Makealah. I don't know what i need to "confirm" with you, as everything was "confirmed" when i updated my details, AND on the follow up phone call I had with someone yesterday as to why i have been... Read more
"flagged". The lady on the phone yesterday told me she had noted that it was a simple update of details and I shouldn't have to wait any longer! I assumed i was doing the right thing by updating my phone number and address to ensure that funds ARE being allocated to the correct person, but instead i am being punished by being made to wait because of some kind of ridiculous process ?! I understand the position you guys are in, and i am sorry that you have to deal with the extra work. Short of an employee from Rest coming to my front door and verifying my identity by looking at my drivers license, and my face... what else do i possibly have to wait for?!Makealah C.Rest Superannuation
Hi Erin,
I can imagine that you were trying to do the right thing by updating your contact details. ... Read more
I would like to have a look into your account for you. Can you please send us a private message with your best contact number, member number and your full residential address including state, suburb and postcode so I can investigate this for you. Thanks, Makealah.Similar opinion? Write a review on ieatwords.com.au!
Not releasing funds within the 5 day time frame
I have been with this super for almost 10 years! I had updated my details, and my details matched the ATO website! They are still INSISTING on the fact that it was flagged and a review was required! I have since called on 4 seperate occasions to confirm my details are correct and my withdrawal request was no fraudulent in hopes to speed up the process!!! Here I am, day 9, no correspondence from Rest! No money in my account and I now cant get through as it seems they have turned their phones off and are NOT replying to emails, chat messages and facebook messages!
This is disgraceful! They have had over a month to prepare for this!
1 comment
Makealah C.Rest Superannuation
Hi Jazmyn,
Thanks for reaching out to us and sharing your experience.... Read more
I am sorry to hear that you have been left in the dark. It can be alarming when you have been told that your account has been flagged and needs to be reviewed. Please know that we want to get your payment to you quickly Jazmyn. Unfortunately due to past fraudulent attempts on Rest member accounts, we have additional manual checks in place to ensure we are paying the funds to the correct member. We apologise that you have incurred a delay in your payment and any inconveniences as a result. Within the next few business days you can expect to receive a call from us if there is anything we need to confirm with you, and if not we will be arranging your payment and confirming by sms. If you have any concerns or don’t hear from us within the next few business days, please feel free to contact us again. I hope this clears up some information and provides you with some reassurance. Thanks, Makealah.Similar opinion? Write a review on ieatwords.com.au!
One star is being generous
In the same situation as everyone else. Has anyone actually received their cov-19 payment from Rest? This is disgusting...Everyone we know that is with another super fund has received their cov-19 payment. Most of them only had to wait 2 working days. I have lost nearly all of my hour's at work due to cov-19. I have bills and a family to look after. I'll be making sure not another cent of my hard earn money goes anywhere near Rest.
1 comment
Makealah C.Rest Superannuation
Hi Will,
Thanks for reaching out to us and sharing your feedback. ... Read more
I do apologise for the experience which you have had with Rest. We can see that the effects of COVID-19 have made it tough for our members. Many of our members have received their withdrawal within the estimated time frame which is 5 business days with a further 1-3 business days for banking time frames. We have set this time frame in place to complete security checks and allow for processing. The further 1-3 business days is for bank processing where allocation and banks security checks are completed. I hope this helps Will. We thank you for your patience and understanding. Thanks, MakealahSimilar opinion? Write a review on ieatwords.com.au!
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brendan h.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Flagged
Applied for Earl release of super due to covid-19 on the 19th accepted on the 20th rest received my application from ATO on 21st to release within 5 days. Account got flagged. Even tho I called rest the week before I applied To make sure everything was sweet and up to date they said it was all good. Now I have been flagged. And won't tell me why asked if they can stop the investments because my account over the last year has gone down and down and down. She said no
3 comments
Makealah C.Rest Superannuation
Hi Brendan,
Thanks for reaching out to us. ... Read more
I am sorry to hear about your experience with Rest and I can appreciate that this must be a difficult time for you. It can be quite alarming when you were told that your account had been flagged. There has been a few cases of attempted fraud with these new requests, due to this we have put in place a few extra checks and balances to ensure we are paying the funds to the correct member in their time of need. As you can imagine, security during this time is very important. With these extra checks there may be a delay in your payment, we sincerely apologise for any inconvenience caused by this, and we are working hard to process these requests correctly and timely within 5-10 working days of receiving your request. Please allow 1-3 working days for banking time frames once payment has been released. I do apologise that you were not advised why your account had been flagged. If we do require any further information, our team will contact you. Thanks, MakealahNo that's bull. I called to make sure all my details are correct and up to date and they are. You cannot tell me why it's been flagged. Or put the threw to the department handleing this same as tho... Read more
usands of others. Then when people ask on your Facebook rest delete everyones posts. So they look innocent. Bunch of scamming rats. I'm sure your holding it all till you earn intest on the trust account with everyone else's money I. It. I have made a formal complaint to afca People are losing there jobs and lively hoods and you people couldn't give a rat's about people in financial hardships like you care if I haven't eaten in 3 days due to losing my buisness. So O can only give my kids beans on a baked potato for the last 3 days or pay my rentLauren C.Rest Superannuation
Hello Brendan,
Please accept our apologies for the delay in our response. As you can appreciate, we are currently experiencing high volumes across all contact channels and we are working on responding to all enquiries as quickly as possible.... Read more
We appreciate you are stressed and that this is a difficult time for you and your family. We would like the opportunity to follow this up for you and as such, have sent you a direct message. Thanks, LaurenSimilar opinion? Write a review on ieatwords.com.au!
Biggest Scam in Super
I was with REST for along time, I had requested to have my Super transferred into another Superfund in 2017, unbeknownst to me a month after I had my account close had another one reopen that same year in 2017 and funds transferred there, discovered in 2018 I merged it again using ATO via MyGov 2018 but it was declined no notification given nothing but account was left on pending. The reason I was given when I discovered and rang them ! My identification information was incorrect, now after half my funds is stolen they ready to release what’s ...Read more
left, you know what makes this funny ? After following this up ! I discovered that I had a total of 3 different accounts with REST from all accumulating fees and god knows what else, and only during 2013 they merge into one account using the Identification I apparently provided. Now fancy that Scum1 comment
Hayley W.Rest Superannuation
Hi Mikaele E,
Thank you for taking the time to leave a review. I'm sorry to learn you've not been happy with your experience with Rest.... Read more
Whilst I can't comment on your account specifically on a public forum such as Product Review, if a new super account is created by an employer, the expectation is that the correct personal and contact information is provided at that time. As we all know, mistakes can occur, so if an account was created for you with an error in details, we quite likely would only become aware of this if you or your employer contacted us. Regarding fees and duplicate accounts, generally when two or more accounts for the same member have been active at one time, fees are reimbursed from the duplicate account(s) when these are merged. If you would like to discuss your account specifically, you can get in touch directly. See rest.com.au/contact-us for more information. Please note that we are currently receiving a high number of enquiries relating to the COVID-19 temporary early release of super, so you may encounter wait times when getting in contact with us. Thanks, HayleySimilar opinion? Write a review on ieatwords.com.au!
Absolutely pathetic
applied for covid release of super as lost my job. All approved on 22 April. Rest is holding on to my money (not theres). States on there website payments will be made in the 5 days,load of crap. Will be contacting ato and fair trading as this is pathetic. Will also be looking for new super fund as well. Rest u can not hang on to peoples money when they really need it to keep there house and look after family. Get your act together and release peoples money its not yours!!!!
4 comments
Hayley W.Rest Superannuation
Hi MAT,
Thanks for taking the time to leave a review. I'm really sorry to learn you're in such a difficult situation.... Read more
With the time frames for processing these COVID-19 temporary early release payments, typically once Rest has received your approved withdrawal request from the ATO, the funds will then be released within 5 business days. However, please do allow 1-3 days after we have released the funds, for your bank to receive and deposit the funds into your account. You will also receive an SMS from Rest to the mobile number listed on your account confirming that your request has been received and is being processed. In some cases, if account details differ from those provided to/recorded by the ATO it can cause some delays. We do have in place several automated checks to ensure the safety and security of your account before any payment is released. If this occurs our team will review the account, perform further checks and may need to contact you to discuss further if required, please ensure your contact details are kept up to date so we can reach you if needed. I can certainly appreciate how difficult it has been for many of our members waiting on these payments during this time. We are still working to have all payments completed as quickly as possible, whilst also ensuring we don't compromise the security of any accounts in the process. Thanks, HayleyHayley,my balance of my super hasn't even had the money taken out. You say 5 days,your website says will be processed in 5 days. Rest is misleading its customers and not supporting them through these ... Read more
tough times. Why is it that other superfunds are so quick at helping there customers buy rest isn't? I have been contacting rest for days asking them to process my payment as going on 7 days and my super has not even been touched. I'm trying to keep my house. Rest get your act together and support your members,it is not your money it is your members. If you do not,you are going to lose a lot of members. I have life insurance through you and will now be taking it somewhere else as rest does not pay out when in need.Hayley W.Rest Superannuation
Hi again MAT,
It can take 1-2 business days for Rest to receive your application information from the ATO and begin processing your payment. ... Read more
It is important to note that Rest is one of the biggest funds in terms of membership with over 2 million members, a large number of which are in the retail industry, one of the hardest hit by the COVID-19 pandemic. This has led to a very large number of applications, which our Payment teams are working through as quickly as we can, with the majority of these so far being processed within 5 business days of us having receiving an application from the Australian Taxation Office (ATO). Following a payment being processed and released by us, at which point you'll be able to see a transaction in your account for the withdrawal, it can just take 1-3 for your financial institution to receive and allocate the funds and for you to see the payment in your nominated bank account. If you have any questions, don't hesitate to get in touch with us directly. See rest.com.au/contact-us. Thanks, HayleySimilar opinion? Write a review on ieatwords.com.au!
Vivian A.Sydney, NSW
Delaying approved covid 19 early release
Early release approved on the 22nd by the ATO. Didn't hear anything from Rest
Called them today and was advised that my approval has been sent to "fraud" for further checks. I asked why and was advised it was because i updated my details. What a joke! I am a single mother
Release my moneyy!!!
3 comments
Lauren C.Rest Superannuation
Hello Vivian,
Thanks for taking the time to leave us a review and highlighting your concerns.... Read more
We are truly sorry to learn you are presently experiencing hardship due to current events and need to access some of your super. We appreciate that this must be a stressful time for you and your family. Please be assured that we want to get your payment to you quickly and we understand that you need these funds urgently. Unfortunately, there have been incidents of attempted fraud on Rest member accounts with these new payments. We have the additional manual checks in place to ensure we are paying the funds to the correct member. With these extra checks there may be a delay in your payment, and it may take up to 10 business days from receiving the approval. Please allow 1-3 working days for banking time frames once payment has been released. Thank you for your patience and understanding, as ensuring our members receive requested payments while not compromising account security during this difficult time is our highest priority. Thanks, LaurenHello Lauren
10 working days and no contact
I am a single mother and need my money!!!
Lauren C.Rest Superannuation
Hello again Vivian,
We're sorry you have not yet received an update on your application for early release of your super.... Read more
Please also accept our apologies for the delay in our response. As you can appreciate, we are currently experiencing high volumes across all contact channels and we are working on responding to all enquiries as quickly as possible. We would like to look into this further for you and as such, have sent you a direct message. Thanks, LaurenSimilar opinion? Write a review on ieatwords.com.au!
Cara L.Greater Melbourne (Outer), VIC
Frustrating
Among many others I am sure, applied for Covid-19 early release. ATO approved on the 22nd, I got texts from both ATO & REST on the 22nd/23rd approving ect ect. On the 27th I got a call from REST which I missed, spent 45 minutes on hold calling them back to deal with a nice guy who confirmed a few details and said payouts should be in 5 business days from approval... today is day 5 and I have received nothing. Frustrating in the sense that if we are accessing this money, it’s for a valid/urgent reason.
6 comments
Mikaela L.Rest Superannuation
Hi Cara,
Thank you for contacting Rest, I am sorry to hear this. I can certainly understand your frustration during this hard time and can assure you we are working through these requests as quickly as possible. ... Read more
Please be assured that we want to get your payment to you quickly and we understand that you need these funds urgently. In order to protect our members balance and information from potential fraud, we have added additional manual checks to ensure we are paying the funds to the correct member. Provided the information you included in your ATO application matches the information we have on our records, we will process your application within 5 business days. However, with these extra checks if there is any details that do not match ours there may be a delay in your payment, and it may take up to 10 working days from receiving the approval. Once the funds have left your account, please allow 1-3 working days for banking time frames which is dependent on your banking time frames. Thank you for your patience and understanding while we work to get you your payment as soon as possible. I hope this information helps, if you need any further assistance please send us a private message and we will be happy to assist you. Thank you, Mikaela.Hi Mikaela. As far as I know your company has everything it needed and there is nothing else to do other than transfer the money.
Lauren C.Rest Superannuation
Hello Cara,
Thanks for your follow up comment and we can appreciate your frustration.... Read more
We would like to follow this up further for you and as such, have sent you a direct message to obtain some details from you. Thanks, LaurenSimilar opinion? Write a review on ieatwords.com.au!
Jason D.Sydney, NSW
Lack of Customer Service
Tried to consolidate my REST super and it has been stuck on pending since 2018, Cannot even release it for the Coronavirus. Tried to get in contact with the customer service via live chat and call, no answer on either. Lack of care for their customers.
1 comment
Mikaela L.Rest Superannuation
Hi Jason,
Thank you for contacting us today, I am very sorry to hear that you have had this experience. I can certainly understand that our extended wait times and delays must be frustrating during ... Read more
this difficult time. I will be happy to look into this one for you.Similar opinion? Write a review on ieatwords.com.au!
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R HowardQueensland
Won’t help with my enquiry
I am on IP and haven’t been paid my monthly payment, contacted rest to ask why? They said they can’t help and I have to contact AIA ( their old insurer as they now use TAL ( who are no better so do your due diligence and own research prior to signing ) so I have tried twice to contact AIA and no one has got back to me. Contact Rest again on live chat as phone lines busy or very long waits. Get told “ as I have said you have to contact AIA “ even though I just explained no one from AIA getting back to me. I need to know where my monthly payment ...Read more
is as this is my only income into house due to medical condition but no one wants to help or look into it from rest super. I signed my super up with you and have to submit claims etc to you so why can’t Rest help? Have screen shots of conversation as always have bad experiences with he said / she said with rest so happy to provide them. I just want to know when my regular income protection payment will be made as normally done by now. Times are hard enough without it being harder because rest and AIA can’t communicate.1 comment
Lauren C.Rest Superannuation
Hello R Howard,
Thank you for taking the time to leave us a review and we are sorry to learn you have experienced difficulty in reaching AIA Australia to discuss your income protection (IP) payments.... Read more
Please also accept our apologies for the delay in our response. As you can appreciate, we are currently experiencing high volumes across all contact channels and we are working on responding to all enquiries as quickly as possible. We have received and responded to your direct message; and understand this matter has now been resolved. Thank you once again for reaching out to us to share your experience and please do not hesitate to reach out to us again if you require any further assistance. Thanks, LaurenSimilar opinion? Write a review on ieatwords.com.au!
John
- 3 reviews
Choose another fund
The ATO approved application for pandemic access of superannuation on 23 Apr. Today 29 Apr and still waiting for REST to process the payment.
The only reason people choose to go down this avenue as a LAST RESORT is because they desperately need the money. THANKS REST SUPER for not giving a fack about your members and sitting on their money.
In the process of rolling over the entire balance to another fund. shethouse superfund
2 comments
Mikaela L.Rest Superannuation
Hi John,
Thank you for reaching out to Rest, I am very sorry to hear that you have had this experience. We understand that this may be a very frustrating time for you with everything that is going o... Read more
n.We also understand that during this busy period there may be some doubt put onto Rest and other superfunds, however, I can assure you we do care about our members and will endevour to assist as much as possible.Who are you fooling here?
Stop shoving fake shet down people's throat you phucwit.... Read more
You have deducted $10,000 from my super balance with the description "claim" but where is my super money now? I haven't received it ??!! I will be lodging a complaint with AFCA about your theft of member's superannuation.Similar opinion? Write a review on ieatwords.com.au!
DeanSydney Surrounds, NSW
- 3 reviews
Worrying / Terrible looking at other options.
Been with rest for a long time.
Your password login is terrible. There is no monthly feed back to see how things are going in this covid19 crisis !!. there should be. What are we paying a annual fee for. !! Terrible.
I am concerned with all the 1 star ratings and more so when you Google how your performing you know longer even get a mention. We no longer are in 2014 guys when you last got a good review or were doing well.
Frightening !! I think it is time to change.
3 comments
Alysha B.Rest Superannuation
Hi Dean,
Thank you for leaving your review. ... Read more
We appreciate your feedback as we can begin to understand what our members are looking for and it helps us improve our service for our members. All updates regarding the COVID-19 pandemic are on our website here: https://rest.com.au/member/manage/coronavirus-and-super The last update on this page was on the 20th of April. If you have any specific queries about your account or Rest that you would like to discuss, you can send us a private message in Product Review, live chat or app message tomorrow from 10am AEST or ring our team on 1300 300 778 Monday to Friday 8am to 10pm. Thanks, Alysha.Thanks Alysha for responding.
I need get in touch with a financial advisor. ... Read more
Kind regards DeanAlysha B.Rest Superannuation
No problem Dean!
Rest do offer free financial advice to members who would like to make sure they are maximising opportunities and are taking the right steps with your super, financial advice is a great place to start. ... Read more
Our financial advice team comprises of a team of qualified financial planners who can help guide you in the right direction. You can book phone advice, or get online advice by clicking the following link: https://www.rest.com.au/member/advice If you have any questions in the meantime, please don't hesitate to reach out to us. Thanks, Alysha.Similar opinion? Write a review on ieatwords.com.au!
KerrySouth East Queensland, QLD
Worst Super Ever
Rest Super worst ever.
Used half of MY super contributions for insurance without my knowledge or authorisation! Insurance that would of been worthless due to being a casual employee! Now using the excuse that disclosure statements were sent via mail. (NEVER received) Although Rest has always had my email address. Will not stop until MY contributions are returned!
Rest Super and their ‘opt out’ procedure is a scam!!
1 comment
Makealah C.Rest Superannuation
Hi Kerry,
Thanks for reaching out to us.... Read more
I am sorry to hear that you feel this way about Rest and I completely understand your frustration. This is certainly not the experience we want our members to have. Upon joining Rest, we do give members the option to 'opt out' of insurance. We make sure this is known to members through statements, welcome pack and through MemberAccess and the Rest App. Members have always had the option to cancel or reduce their insurance cover at any time. We are unaware if you work on a casual, full time or a part time basis, this is up to the members to work out whether they would like to continue their insurance cover. Some of our letters must be sent via post only, even if we do have your email address. I am sorry that you did not receive these. You can also view your statements online through MemberAccess online and the Rest App too! I truly hope this helps Kerry, please reach out to us if there is anything else I can assist you with. Thanks, MakealahSimilar opinion? Write a review on ieatwords.com.au!
PhillipPerth, WA
Not worthy of even 1 star ratting
This is the 6th review I have provided to Product Review. 4 out of 5 of the previous reviews have been rejected by Product Review.
Review No. 6
If you are an Insured Member with REST & whose Insurance Cover is provided by AIA Australia you may be in for a hard time. My REST on line account has all records of insurance deleted. Each time a claim was made all records of the insurance was deleted. First my income Protection & then my TPD & now even my Death Insurance has been canceled even though yes I am still alive.
Do REST care ?
NO.
I ha...Read more
ve tried telephone contact & also "Roger" & his helpers. All have been of no help. REST call center is continuously engaged & if you do get through all that you can expect is the promise of a return call . Which of course never eventuates.1 comment
No response from REST 6th of April 2020 deadline. Now 16th April 2020. Zero star rating. Phillip Member No. 710225244
Similar opinion? Write a review on ieatwords.com.au!
TerrySydney, NSW
Insurance claimed half of my contributions.
Warning: Rest Superannuation is a dishonest 'business' that does not hold the best interests of it's clients at heart.
I logged into my account (one of which I have held for 20 years) and to my astonishment found that half of my contributions are lost in insurance fees. I am 50 years old and would like to retire 16 years from now. That does not look likely now. My husband is with a different super fund and has triple the amount of super as I do based on similar contributions, time-frame and risk profile.
REST Superannuation claims that it is...Read more
just meeting mandatory government legislation by slapping Income, Death and Disability insurance on super accounts. I'm sure I was given the 'default' maximum premiums. For me that amounted, as of recently, to $120 a month in fees! I would have thought that internal auditing would have picked up on this theft, but now it seems my account has been a nice little cash cow for REST and it's affiliates. As a side note it's interesting how REST is the default super fund for new retail employees. I wonder how many employees know to what extent they are being screwed? To add to the pain, most retail employees are the lowest paid in the country! For those reading: Look for a better super fund with a good reputation, don't stick to the 'default' fund, read the fine print carefully and opt out of unnecessary insurance and/or reduce your premiums (if applicable to you).1 comment
Lauren C.Rest Superannuation
Hello Terry,
I'm sorry to learn that we haven't met your expectations and thank you for taking the time to leave us a review.... Read more
Insurance within super is designed to help protect members and their loved ones when things don't go to plan. We do all we can to ensure our members are aware of our default insurance cover for example, by including insurance details in member welcome letters and the 'Rest Super Product Disclosure Statement' (PDS) we send to new members, in insurance commencement letters, and annual statements. We do also recommend employers provide the Rest Super PDS and Insurance Guide to new employees when creating accounts on their behalf. Members can view their account details, including insurance coverage and cost, at any time by logging in to our secure website, MemberAccess or via the Rest app. We believe that affordable and quality insurance is an important part of super but if a member decides they don’t wish to have insurance, they have the option to cancel it. Alternatively, rather than cancelling, a member can decrease their level of cover. Rest’s insurance options are flexible so you can increase or decrease your cover at any time to suit your needs. Furthermore, after listening to our members, Rest has recently made some important changes to our insurance offer. We have changed insurer from AIA Australia to award-winning TAL Life Limited (TAL) from 1 December 2022. With this change, we have looked for ways for members to pay less, and from 1 April 2020 we have reduced some benefits while still ensuring members have access to cover when they need it. Please also be aware of the Government's 'Protecting Your Super' (PYS) and 'Putting Members' Interests First' (PMIF) legislation which has now been implemented by Rest. Both pieces of legislation are designed to prevent low account balances or inactive account balances being inappropriately eroded by insurance costs. For more information on the above legislation, please visit our website: https://rest.com.au/member/tools/news/protecting-your-super https://rest.com.au/NEW-Document-library/Guides/PDS/sen-faq.pdf Thanks, LaurenSimilar opinion? Write a review on ieatwords.com.au!
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Maura M.Perth, WA
- 2 reviews
Don't trust
Rest is charging me fees that is not right, plus they have my money invested in shares that I didn't even know about and never got any money from it and now that the shares are going down I'm literally loosing money every day. I got in touch with them and they said I "I am really sorry to hear about the balance drop. It is due to the current market situation". I tried to ask them to remove these investments and they said I can't. This is ridiculous! I want my money back!
5 comments
Makealah C.Rest Superannuation
Hi Maura,
Thank you for getting in touch with us. ... Read more
By joining Rest you are agreeing to have your balance invested into our many investment options. Unfortunately, you will now be able to notice that there has a negative impact on your balance due to the affect that COVID-19 has had on the investment market. However, superannuation is a long term investment and it is not uncommon for the investment market to fluctuate which does usually correct itself. I would be more than happy to look into your fee's for you. I have sent you a private message to discuss this further. Thanks, MakealahHi Makealah, Thank you for replying but as discussed, as always, no one could help me. You just sent the same links that the others sent. Automatic replies. And in the meantime I am losing money because no one can help!!
Makealah C.Rest Superannuation
Hi Maura,
As previously mentioned in our private messages, I do not have the ability to provide Financial Advice. I am able to provide general information and avenues which you can use to contact our Advice specialists.... Read more
These are not automatic replies, as I personally type out the responses myself taking into account everything you have said to me. You will also notice that I am providing you with all options which are available to you prior to contacting the Advice team such as how to change your insurance or how to change you investment option if you would like too. Our Advice specialists would be more than happy to assist you over the phone. I am sorry, that I was unable to meet your expectations. I have provided you with as much information as I can as well as providing you with the how you can get your questions answered by a professional in the quickest and easiest way possible. Thanks, MakealahSimilar opinion? Write a review on ieatwords.com.au!
Sarah H
- 4 reviews
Excellent result.
After reading all the negative reviews I thought we were in for long fight. But after husband's terminal diagnosis Rest was very understanding and kept us informed every step of the way regarding our terminal illness and income protection claims. Yes there was a lot of paperwork/emails and phone calls involved but we got there in the end and happy with end result. Our case manager was very empathetic and professional. We can now move forward and enjoy whatever time we have left as a family. Thank you Rest.
1 comment
Joshua C.Rest Superannuation
Hi Sarah,
I'm so sorry to hear about your husband's current condition. ... Read more
However, I'm so glad we were able to assist you both in such a difficult time. We appreciate the time you have taken to leave such a positive and kind review. If there is anything further, we can do to help, please don't hesitate to be in touch. Thanks, Joshua.Similar opinion? Write a review on ieatwords.com.au!
Requested funds.
5 years with Rest. Requested funds to be released a couple of weeks ago. Rest instantly started deducting as many fees as they could while creating new waiting timeframes/periods for the funds to be released, after the previous times had been met.
4 comments
Makealah C.Rest Superannuation
Hello AJF,
Thanks for reaching out to Rest. ... Read more
I am so sorry to hear about the experience, which you have had with Rest. This is not the experience we wish our members to have. I can only imagine how frustrating that would be. In this case I would like to investigate this further for you and provide you with a resolution. I have sent you a private message to start this process. Thanks, MakealahI've already been on the phone today. There is nothing you can do until Monday as I suspect you don't have the required authority as an online assistant to assist me with my real life and current need... Read more
s. I had a note left on the account 2 Fridays ago saying it was an urgent matter. It was then I was told that it had been "escalated". It is clear by the conflicting times and dates that I have now been given on 3 different occasions, in regards to the release, that it hasn't been treated with ANY sense of urgency at all. All would be fine but I have noticed on here you tell a lot of customers who are entrusted in you that it takes 5-7 business days for Rest to process and verify the documents from the day provided and then a further 1-3 business days for the funds to reflect on the account. This clearly isn't the case.Makealah C.Rest Superannuation
Hello AJF,
I am sorry that you feel this way. Unfortunately, our main office who deals with payments and claims is not open on the weekend and will reopen on Monday. ... Read more
As mentioned earlier, I would be more than happy to investigate this further for you. I would be sending an email to the relevant teams in regards to your withdrawal. I have no access to your account or your withdrawal form so I cannot comment on the process of your withdrawal or be able to see what has happened to cause such a delay. Once our withdrawal team has received your application it can take 5-7 business days to be processed. In some cases we do require extra documentation or a correction into the account which does put a hold on the withdrawal payment as we cannot go any further until the error has been corrected. I would be more than happy to talk over our fee's with you. This includes discussing with your our insurance fee's which you may have had. If you would like to discuss anything further or for me to launch an investigation into your case, I have sent that private message to you. Thanks, MakealahSimilar opinion? Write a review on ieatwords.com.au!
NathanSouth East Queensland, QLD
- 3 reviews
Income Protection Insurance
Started with Rest in 1990. Have used various parts of Rest as my Super fund. 4 years ago I became ill. Ended up in hospital for 2 months. Didn't think to claim my income protection until June 2022 after my second operation. Insured for $6,700 per month as per the deductions I paid for the coverage. My offer. $622 per month and sorry but you paid for a service but its not within the policy guidelines of our insurer, AIA at the time. Now years of paying for insurance I am told I am not eligible for after never missing a insurance premium. Bewar...Read more
e everyone. REST set my premium and this just went into someone's pocket. Definately not mine. Definately not to benifit members only as per their claim. Finally. To show the transperancy here. At this stage Rest are still charging me approx $70 per week for a cover they say I am not eligible for. I have asked them to drop my insurance for the last 8 months to no avail. Still taking my money and paying their new insurer for a service they will never give me. Fair? 13.03.2020. Contacted by Rest and my details taken by private message. Advised by (name withheld) that I would be contacted by a Senior specialist to help me on the 16.03.2020 with my insurance claim. 17.03.2020. No phone call received by 4.51 pm one day late. Normal service standards. Will keep updating so others can follow the process and tactics used by big business, who are meant to benefit members alone......?? 18.03.2020. Received email and phone call. Rest agree with AIA insurance judging. Rest set my income Protection throughout the life of my insurance. I have been with Rest since 1990 although rest have said they only have acumen 5 years ago. 2 others they have verified but need to review these. Reviewing for insurance payments. At the moment. $2,700 policy insurance per month. $4,700 of personal insurance contribution. Final offer from Rest $622 per month. $4,078 short of just the personal contribution portion that Rest have received but with no benefit to me and no knowledge of where my personal contribution has ended up. A product has been sold that has misrepresented its cover. It is not suitable for its purpose. As my claim was delayed by 12 months through illness. I have found out if my claim was made earlier when I first stopped working rather than focus on my recovery then I would be getting my full benefit now. If another update comes through I will add the actions and outcomes. 25.03.2020. Spoke to Rest on the 18. 03.2020 and Rest was to provide a phone call from an insurance spe ialist by close of business 24th of March 2020. This was to change my insurance as I am still paying for the cover for $6,700 per week and I have been advised numerous times I would have this fixed by Rest yet Rest are still taking my money and have openly said my cover is only for $608 per month not for $6,700 per month yet they keep taking my money for that cover. 30 years of overpayment and Rest claim I have only been with them since 2015. Seems my account prior to this date does not count and rest are failing to recognise this. Also still waiting on the review of the product Rest provided me which netted less than 1% of my paid for cover. I have asked the insurance payments that have been hugely overpaid by myself over the last 30 years is refunded to myself and interest applied accordingly. The $4,700 personal contribution cover I have requested paid out as this amount is over and above my basic cover and something that was paid in full with zero benefit. Goes against their own business plan and I would like back paid to my bank account as this was over and above my insurance and needs to be refunded in full to me for the entire cover period. As this cover was set by your automatic service and not myself therefor Rest is responsible for my loss with their choice of insurance company and not mine. It is Rests responsibility for choosing a product from AIA insurance which is not suitable for its purpose. Forced to use a product by Rest that is in not fit. Still losing money as Rest keep promising to have someone help me and change my insurance. Since June 2022 Rest have been working on changing my insurance. Turn around of nearly 12 months to help one customer after taking money for a service that is misrepresented. Awaiting a response. 30.03.2020 still no response from Rest with an insurance specialist to assist although promised by the 24th. This is normal service levels. Yes. I am still paying for $6,700 cover per month and yes I am still to receive any money from the onset of the claim in June. Rest are aware that I am still paying this and will not change until I speak to a advisor. Taking my money for a service they are not providing. Rest please stop! You won't return my calls or help with my issue. Please stop taking my money for a service you know you are not providing. What choice do I have here? Cancel my fund altogether to stop this theft?7 comments
Alysha B.Rest Superannuation
Hi Nathan,
Thanks for reaching out to us and I'm so sorry to hear of the outcome of your claim. I can assure you that this is not the experience we want our members to have.... Read more
We would like the opportunity to investigate and help you with this. I have sent you a private message to discuss further. Thanks, Alysha.Hi Alysha,
Going from one 20 day update in 9 months on my claim to a turn around in less than an hour? Interesting. I will supply you with the details you have asked for. 5th time supplied minimum he... Read more
Alysha B.Rest Superannuation
Hi Nathan,
Thanks for your reply.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
ShelleySouth West, WA
The worst organisation I’ve ever dealt with
My sons claim for income protection is now into its third month and still not processed. Continually given incorrect information. Advised 9/3/2020 that it had been processed but still no payment today. Called just now 12/3/2020 only to be informed it’s gone to a payment review team!!! Person I spoke with said I can’t lodge a complaint by phone when the website clearly says I can and told me she didn’t know who their ombudsman was. I asked to speak with a Supervisor or Team Leader and no-one available (willing) to take my call. Asked for someone...Read more
to call me back, apparently that isn’t a thing either! I’ve have NEVER dealt with such incompetence. And what a stupid question at the end to ask if I’ve been offered a reward to write this review, the only ‘reward’ I want is for my son to be paid.2 comments
Mikaela L.Rest Superannuation
Hi Shelley,
Thank you for reaching out and I'm sorry to hear of the recent encounter you have had with Rest. This is not the experience we want our members to have, especially during an already difficult time for you and your son. ... Read more
I would love the opportunity to look into this one for you and I have sent you a private message to discuss this further. Thanks, Mikaela.Thanks Mikaela
I look forward to hearing from you and hopefully having this resolved before it impacts further on his mental health.
Shelley
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Charmaine B.asked
Hi could I please have someone send me a direct message, having trouble accessing member access online at the moment.
Thank you
1 answer
Lauren C.Rest Superannuation
Hello Charmaine,
Thanks for reaching out to us and we're sorry to learn you're experiencing difficulty accessing your account online.
We have sent you a direct message to obtain further details.
Thanks,
Lauren
Igor M.asked
Hi, I applied for my release on the 19/04, got approved by the ATO on the 21/04. Today is the 30/04 and I HAVEN'T been contacted by REST at all, no email, no SMS and everytime I try to call, I hang up after 1:30 hours on the line. I have check my account details and it is all correct.
Total desrespect with your customers and I'm pretty sure that is going against what the government has said.
15 answers
Exact same thing happening to me
Me too! Shame on REST
Lauren C.Rest Superannuation
Hello Igor,
Thanks for taking the time to reach out to us.
We're sorry to learn you have experienced difficulty getting in touch with us via phone. As you can appreciate, we are currently experiencing high volumes across all contact channels and we are working on responding to all enquiries as quickly as possible.
We have responded to you via another thread and have also sent you a direct message.
Please do not hesitate to let us know if there is anything else we can help you with.
Thanks,
Lauren
Jessica. Masked
Hi so I applied for early release on the 20/04 got approved by the ATO on the 21/04 got the text message from the ATO and the email but haven’t heard anything from REST at all and the funds are still in my super, i just want to know if anyone else has had this problem?
15 answers
I am having this problem too, Jessica. Exactly the same with me, no contact from rest at all
It would be nice to even get a message stating they are still processing or if there is a problem they could let us know
Makealah C.Rest Superannuation
Hi Jessica and Igor,
Thank you for both sharing your experiences and reaching out to us.
I am sorry to hear that you have both not been contacted by Rest as of yet.
As a breakdown, once we have received all information, you will receive a SMS letting you know the process will be 5 business days and 1-3 business days for bank processing times.
The processing times are subject to all your details being up to date. The times can be extended if details need to be updated.
In the case that we need further details, our team will contact you to request these.
Please let me know if you both have any further questions and I will be more than happy to assist you with them.
Thanks,
Makealah
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Makealah C.Rest Superannuation
Hi Erin,
Thanks for contacting us and sharing your feedback. ... Read more
First of all Erin, I would like to say that I am sorry that you have had this experience with Rest. We can see that COVID-19 has had a huge effect on our members lives and we are here to help. It can be alarming when you are told that your account has been flagged. I would like to discuss this further for you. Please know that we want to get your payment to you quickly. Unfortunately due to past fraudulent attempts on Rest member accounts, we have additional manual checks in place to ensure we are paying the funds to the correct member. We apologise that you have incurred a delay in your payment and any inconveniences as a result. Within the next few business days you can expect to receive a call from us if there is anything we need to confirm with you, and if not we will be arranging your payment and confirming by sms. If you have any concerns or don’t hear from us within the next few business days, please feel free to contact us again. I hope this clears up some information and provides reassurance during this very tough time. Thanks, Makealah.