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Reviewer Photos & Videos
Worst experience in their Melbourne Central Location
Dont ever come to their in Melbourne central, a lot of them are a bunch of Bimbos who arent helpful at all.
I bought me laser packages and then when i come back to get the treatment they told me it wasnt on their system, even when one of their staff confirmed that she remembered me coming in and doing that. However their manager said, nope its not on the system. i came back few times, and fianlly got the person who "helped me" that day, and she was so arrogant and humiliated me infront of other clients and told me the exact same thing. Its not ...Read more
about the money as i have purchased other packages yet to be used and i even have a credit of almost $200 sitting in there to be used to. However, im not after the amount, im after the principle. All she ever said was this is no big deal, and i said yes it is, you are wasting my time and instead of getting a treatment here i am always explaining myself only to be told it doesnt make sense. I work for the bank, i can provide them of the receipt if they want but they wont even give me their receipt descriton and its so frustrating.
1 comment
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Great Staff at North Lakes Clinic
Very friendly staff, all of the girls there are lovely and are always very thorough with my treatments and love having a chat at the same time! I would definitely recommend
1 comment
Results L.Results Laser Clinic
Hi Linda,
I hope you are well and thank you for taking the time to review Results Laser Clinic North Lakes.... Read more
Our passionate team strive to consistently provide 5 star experiences. Thank you for your loyalty and support and we look forward to seeing you at your next appointment. Kindest Regards, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Laura22AU
- 2 reviews
Fabulous staff and service at Eastgardens clinic
Very impressed with the staff and products available at your clinic at Eastgardens. Highly recommend the team there and the treatments they have on offer! I am looking forward to future treatments. Thank you :)
1 comment
Results L.Results Laser Clinic
Hi Laura22,
I hope you are well and thank you for taking the time to review Results Laser Clinic Eastgardens.... Read more
Our passionate team of therapists strive to achieve 5 star experiences and exceeding client expectations. Thank you for your loyalty and support - we look forward to seeing you at your next appointment. Kindest Regards, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
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Ruth E.Sydney, NSW
Very Unprofessional
I was very disappointed with the unprofessional shown by the North Sydney clinic the past two weeks. I was called the morning of the 26 July advising me that the therapist was sick so they had to reschedule my appointment. I rescheduled for the following Friday as I can only get my veins done by one therapist it seems and she doesn’t work on Saturdays when I usually make my appointments. When I arrived on Friday 2/8 I was told that I wouldn’t be able to have my veins done as the therapist who is able to do them was not there. I was then told my...Read more
appointment was not for another 15 minutes would I like to go for a walk. I arrived on time for my appointment and showed the therapist the reminder sms with the time I had booked. I waited but it was even later, more like 30 minutes. Even though my therapist was ok, I felt very disappointed by the whole experience. I left work early to get to the appointment and was not informed earlier that the vein treatment would not be happening that day. I live and work a long way from North Sydney so I was VERY inconvenienced. Even though I was told that the therapist was sick on Friday 26/7 I was told last Friday that in fact she had been called into another clinic. I am not happy with being lied too and now doubt the integrity of your staff. I am unable to make an appointment for a vein treatment on a Saturday and still have 1 vein treatment and 1 skin needling that I have paid for. I will not be going back to any Results Clinics again. September 18th 2022 Update: Thank you for following up with me I appreciate that you followed up with me after my review. Thank you for organising an appointment for my vein treatment and skin needling on a Saturday. The treatments were great. Thank you also for the microdermabrasion treatment which I will have shortly. I have always loved going to the North Sydney clinic, it is fresh and in a great location.2 comments
Results L.Results Laser Clinic
Hi Ruth,
Thank you for taking the time to speak with a member of our Client Experience Team since your review.... Read more
Your feedback has been valuable to us. We hope you consider revising your review based on your further experiences. We appreciate your loyalty and support. Kindest, Results Laser Clinic Client Experience TeamThe email address you provided for me to contact you is unmonitored. It seems as though you are really not interested in speaking to me.
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Biggest liars!! All they are after is money.
Results Laser Clinic lied about the price of the laser treatment requested. Then they sold my intellectually disabled daughter 4 sessions that she didn’t need and left her with $7 in her account. Wouldn’t refund. I explained the situation as she is on the pension & couldn’t afford it. They basically said ‘bad luck’
Really?? They are Just money hungry.
There is a lot more to this story, too long to write on here.
Never ever ever go there. Head office are vicious & greedy
2 comments
Results L.Results Laser Clinic
Hi Bella,
Thank you for taking the time to review Results Laser Clinic.... Read more
The Client Experience team have advised that they have contacted you regarding your request. We are disappointed to hear that you feel this way. If there is anyway we can assist please feel email [email protected] with your details. Kindest, Results Laser Clinic Client Experience TeamThis is from Silvia Talarico. Bella had a google account which I used to post this.
Now you know who I am, let’s see how disappointed you are. I am telling everyone the truth about your business, so a... Read more
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The most incredible welcoming
I went in yesterday to the Woden result laser clinic and I was so amazed with the customer service. I went in not knowing to much about laser hair removal and they took the time to go through a whole slide show showing how it works and what happens. I even got a free patch test to ensure that the laser works on my lighter hairs.
Im going in for my first treatment today and I'm so excited to be apart of results laser clinic! Will be looking forward to seeing what other products and offers they have to offer!!
1 comment
Results L.Results Laser Clinic
Hi Chloe,
I hope you are well and thank you for reviewing Results Laser Clinic Woden.... Read more
We are thrilled to hear our passionate therapist provided you with a 5 star experience. Your feedback will be celebrated by the team and we look forward to continuing your beauty journey. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Randa A.Sydney, NSW
error advertisement
Hi to whom it may concern
I have a complaint regarding your advertisement about spend $200 dollars and get a result cream for free . Well my daughter goes to Merrylands Result Laser but when I requested for that free gift she said I wasn't entitled for a free cream. My daughter Veronicca does her Laser both her underarms and full leg. So far I spent $790 dollars and I also got you a new customer that is my niece and spent on her for $400.
I am disappointed when a good customer get treated like nothing..
Please improve your customer service because I would not recommend it to no one especially what happened today.
Your regards
Mrs Randa Azzi
1 comment
Results L.Results Laser Clinic
Hi Mrs Randa,
Thank you for taking the time to review Results Laser Clinic Merrylands.... Read more
We value your loyalty and feedback. Our Client Experience Team wish to speak with you directly as we always strive to achieve 5 star service. May we please ask you email [email protected] to confirm your details and arrange a time to speak? Looking forward to hearing from you. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Shannae G.South East Queensland, QLD
Amazing therapist, professional and caring
As a Laser Technician, trainer and manager in the industry for the past 9years ( I do not and have never worked at Results Clinics) I was highly impressed with the customer service, thorough treatment and education I received at my appointment today. I visited the Chermside clinic and was taken care of by Renee. I was so impressed with my experience. She made me feel so welcome and regardless of my industry experience, still went through everything with me. Thank you!!!
1 comment
Results L.Results Laser Clinic
Hi Shannae,
Thank you for taking the time to review Results Laser Clinic Chermside.... Read more
Our passionate therapist strives to always go above and beyond for our clients. We look forward to congratulating her on this achievement. We appreciate your support and look forward to seeing you at your next appointment. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Stay away from this clinic if you care about your skin
Stay away from this clinic if you care about your skin or being treated with any form of respect as a customer. I have spent thousands of dollars and gone to this clinic for 2-3 years and am disgusted at the service I have received over the last year. This company has had large staff turnovers and no longer has any ‘right’ to refer to themselves as reputable or trust worthy clinic.
In 2018 I began laser hair removal for full face (purchasing 6 sessions, then another 6). I had my eyebrows synched twice and my hairline. After three sessions, I ...Read more
complained about having horrible acne reactions to which I was told that this was a completely normal response and to continue my sessions. I often had my therapist be swapped upon arrival with no warning even though I had booked in with a specific therapist purposely AND worked around her schedule as I thought it would be better to see one person who can monitor my hair growth and skin reactions. After finishing my first 6 sessions at Knox, I purchased another 6 sessions (and some more packages for other areas) and moved to Fountain Gate to give this company the benefit of the doubt, assuming Knox was a bad store and it wasn’t the fault of the company. I was told approximately 8 months after I had paid off a package and had 1 package to go before finishing it off that I owe the clinic short of $200. I could hardly remember and asked the clinic why they had told me multiple times I had paid off the package only to turn around and say I hadn’t so many months later. They couldn’t provide an answer or even undertake a basic accounting exercise to figure out where the missing $$ was coming from on their books. I even dealt with head office customer service who referred to it as ‘unfair’ and agreed with me that I could have paid amounts they didn’t record in cash but that it was out of her hands and she would talk to their accounting team. It’s been two months ago and they have made no attempt try rectify the fault. I have spoken to them numerous times since, despite the fact that i’m not the one who should be checking on the progress of this and they still can’t figure it out. Worst of all, after 12 sessions of full face I have had accelerated hair growth. I understand that acceleration of hair growth can happen in some cases but I would expect not to be constantly assured that my reactions (which were severe) and lack of results were completely normal and that I should just ‘keeping buying more sessions’. I have complained in every session (that i attended routinely and on time) that my hair growth was becoming worse and my reactions were abnormal and lasting much longer than a few days after my treatment. EVERY SINGE TIME I was given a generic response that i should simply purchase more sessions and stick it out as face is a hormonal area, or I should try exfoliating more. AT NO POINT was I offered a skin consultation or taken very seriously. Once my 12 packages finished, I decided not to purchase anymore for 5-6 weeks to see how the hair grew back. I was completely shocked at the level of accelerated hair growth and organised my own skin consultation after suffering self esteem issues, which I thought was much more appropriate than the ‘one complimentary session of full face’ customer service tried to offer up. The only thing I am thankful for is the honestly I received during that session that I was the worst case of accelerated hair growth they had ever seen walk through their clinic. I was told that their laser hair removal machines were wholly inappropriate for my skin type on my face, and I should be using a YAG machine which they didn’t have in store (and only have in one store far away from my home). I was also told my legs were treated by their therapists at a level heat that was ‘dangerous’ for my skin. The senior skin consultant wrote a detailed report of her findings on my file and issued it to head office, as well as photos of my hair growth and skin condition.1 comment
Results L.Results Laser Clinic
Hi Maim,
Thank you for taking the time to review Results Laser Clinic.... Read more
The Client Experience Team have attempted to contact you regarding your feedback. May we please request you email [email protected] to arrange a time most convenient for you to speak? Looking forward to your response. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
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I was charged twice for my laser treatment!
Hi there,
I would advice you to avoid results laser clinic.
They charged me twice for my laser treatment, and I am still chasing my money.
The woman at the store was hopeless and didn’t add the sessions I bought to the system. When I came back for my treatment they denied I bought any sessions in front of other customers and made me pay for the treatment again. After a month, I am still sending them emails, proving my card transactions and demonstrating I bought those sessions.
Such a bad experience!
1 comment
Results L.Results Laser Clinic
Hi Sandra,
Thank you for taking the time to review Results Laser Clinic and for speaking with a member of our Client Experience team.... Read more
We are thrilled to have provided you with a positive outcome. Your feedback is very important to us, and we hope that you will be willing to revise your review based on your further experiences. Looking forward to seeing you at your next appointment. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Kristi P.South East Queensland, QLD
Summa from chermside QLD
I have been going to Summa for a while now and the service and advice is always amazing, helpful professional. Her knowledge on skin treatments and products is extensive and through, not to mention her hair removal experience.
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EmmaSydney, NSW
Amazing experience
I visited results laser clinic recently at Eastgardens for my first micro peel with LED light. I really enjoyed the whole thing start to finish. My therapist Rachel, who is a credit to this clinic, thought me so much about my skin and the aftercare for the treatment. Days later my skin has never felt better and I am absolutely loving the results. I will 100% be back and will be recommending to friends.
1 comment
Results L.Results Laser Clinic
Hi Emma,
I hope you are well and thank you for taking the time to review Results Laser Clinic Eastgardens.... Read more
We are thrilled to hear how our team have delivered a 5 star client experience through our knowledge and expertise. We strive to answer all of our clients questions, provide aftercare information and help their skin feel great. We take pride in our work ensuring to get the best results for all of our clients. Thank you for your loyalty and recommending us to friends. We can't wait to see you at your next appointment. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Vanessa O.Greater Melbourne (Metropolitan), VIC
Do not Use this Company
I was given a $400 birthday gift voucher from Results Laser Clinic at Airport West. I had a skin treatment done (that I had booked the week before - gift voucher in hand) and then went to pay with it. Apparently the voucher was for Laser Treatment only. At no stage in the booking process was this mentioned even though the details were apparently on my file. Nothing was written on the card or the receipt. DO NOT BUY VOUCHERS from this business and their resolution of this issue has been woeful. Having to escalate to VCAT to get my money back. Woeful customer service.
1 comment
Results L.Results Laser Clinic
Hi Vanessa,
Thank you for taking the time to review Results Laser Clinic.... Read more
The Client Experience Team appreciate your patience whilst providing you with a resolution. Please email us on [email protected] if you have any further questions regarding your products. Kindest, Results Laser Clinic Client Experience TeamSimilar opinion? Write a review on ieatwords.com.au!
Judy S.Canberra 2600, ACT
Terrible - avoid!!!!!
Made my issue worse and cannot get any help from management!! Do not go near these people. There is no management or customer care. They do not stick to their contracts.
7 comments
Results L.Results Laser Clinic
Hi Judy,
Thank you for taking the time to review Results Laser Clinic Woden.... Read more
We are sorry to hear that you feel we have not met your expectations. Our Woden team pride themselves in providing 5 star client experience and ensuring we offer results first time, every time. Your feedback is incredibly important to us and we would like to take the opportunity to speak to you regarding your experience. Our client experience team has directly messaged to arrange a time to speak. Looking forward to hearing from you soon. Kindest, Results Laser ClinicI've had several conversations with 'client services'. Despite many requests, no copy of my 'contract' was ever given to me despite the fact that this is what's cited for not being able to help furthe... Read more
r. I'm happy to post a better review if I get any real customer service from your team.AS an update. They offered to call me, we agreed on a time and .... no call. This us exactly why noone should go to them and they should close their doors.
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Rach A.Greater Melbourne (Outer), VIC
Really happy with my treatments so far
Really happy with my laser sessions at Epping so far! And it’s good value for money! I’ve been going almost 12 months.
I’m almost done with laser so Ive just started sorting out my skin.
I can believe the difference at ter just one needling session! So worth it.
I have booked one more so I can’t wait!
1 comment
Results L.Results Laser Clinic
Hi Rach,
We are so glad to hear you are happy with your Laser sessions so far! We love creating value for money. Thank you for your 12 months of loyalty, being apart of your Laser and Skin treatment ... Read more
journey and seeing your real results drives us to always deliver a 5 star client experience. Hearing that you are seeing a difference already with one Skin Needling session is great! Love the photos we can't wait to see your final results. We value your feedback and ask if you could please email [email protected] to confirm your details so we can add your wonderful feedback to your profile.Similar opinion? Write a review on ieatwords.com.au!
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Terrible customer service, poorly trained staff
Avoid Results Laser Clinic Knox.
Started off with great treatments around 3 years ago, but since then, professionalism and technique have both declined. Customer service is shocking, and the staff run over the skin with the machine instead of taking their time to use the equipment properly. There are always missed patches which the manager refuses to acknowledge, saying the regrowth is "hormonal". I don't think hair regrows in square patches. Wanted a refund for my future services and this request was rudely denied despite services being a shocking representation of industry standards.
1 comment
Results L.Results Laser Clinic
Hi Sandra,
Thank you for taking the time to review Results Laser Clinic Knox.... Read more
We are sorry to hear that you feel our level of professionalism and techniques does not meet your expectations. The team always strive to achieve 5 star client experiences using state of the art technology, our knowledge and building our clients trust. Your feedback is incredibly important to us and we would like to take the opportunity to speak to you about your treatments. The team have messaged you to confirm your details and arrange a time to call. We look forward to speaking with you. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
Care less stuff
The customer service was horrible, staff were rude and made us feel like we were an inconvenience to them being there. We left and will not be using their service as a direct result of their disgusting customer serviceThey are so careless and not professional !!!!
1 comment
Results L.Results Laser Clinic
Hi Ma H.,
Thank you for taking the time to review Results Laser Clinic Melbourne CBD.... Read more
We are sorry to hear that you feel you weren't welcomed at our clinic and made to feel you were an inconvenience. The team strive to deliver results first time, every time by offering 5 star experiences. Your feedback is very important to us and we would like to take the opportunity to speak with you to ensure we consistently deliver amazing services. We have messaged you directly to confirm your details. Hope to hear from you soon. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
SikaySydney, NSW
Good consultation and Professional Services
I love Christina’s professional service. She checked my skin condition and suggest micro oxygen for the quickest improvement of my skin. After all, I only have 2 weeks left for my wedding. With Micro oxygen and LED, my dry and acne-suffered skin is increasingly ready for the biggest day of my life.
1 comment
Results L.Results Laser Clinic
Hi Sikay,
Thank you for taking the time to review Results Laser Clinic.... Read more
We appreciate your lovely words, our team pride themselves in assessing each individual clients skin priorities and developing a treatment plan to achieve quick real results. Congratulations on your wedding! We are glad to be apart of your big day by helping you address your dry acne-suffered skin. Thank you for sharing the love and can't wait to continue your beauty journey with us. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
Remie R.Greater Melbourne (Outer), VIC
- 2 reviews
Love Results Laser clinic
I have been visiting Result Laser Clinic for years now. I get all my laser and facial/beauty treatments there! I have also referred so many of my clients and family there too and they all love it! Service is always 10/10 and always so professional making you feel comfortable.
1 comment
Results L.Results Laser Clinic
Hi Remie,
I hope you are well and thank you for taking the time to review Results Laser Clinic Woodgrove.... Read more
Your 5 star rating will be celebrated by our passionate Woodgrove team. Thank you for sharing the love to your friends and also allowing us to be part of their beauty journey! We appreciate the support from such a loyal client and we look forward to continuing your Laser and Skin treatments at Results Laser Clinic. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
AmySydney, NSW
Excellent service and experience
I am really enjoying my results from my skin treatment, i have gained so much confidence. My therapist is extremely knowledgeable and always makes me feels comfortable. I wouldn't go anywhere else.
1 comment
Results L.Results Laser Clinic
Hi Amy,
Thank you for taking the time to review Results Laser Clinic Bondi.... Read more
We are all about making our clients feel that bit more confident by achieving real results! Ensuring we are top of the game when it comes to skin care knowledge and expertise is very important to us in providing a comfortable and safe experience. We appreciate your support and we look forward to continuing your beauty journey. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Tanyaasked
Anyone has done acne beta peel? Just wondering if it is good or not. Cheers.
1 answer
Results L.Results Laser Clinic
Hi Tanya,
Our Acne Beta Peel uses a combination of the active ingredients Salicylic Acid and Dioic Acid to treat:
o Clogged/congested pores
o Acne
o Pimples & Inflammation o Comedones
We recommend booking in a complimentary consultation with our expert therapists who can assess your skin and develop a plan for you. You are able to book by calling 1300 722 432.
Kindest,
Results Laser Clinic
Client Experience Team
Kayleeasked
How were the laser hair removal treatments at the Warringah Mall location? wanting to try laser for the first time and am very nervous about it.
No answers
Mickiasked
I would like to know if the acne package shows results. During my consultation, the staff member did not listen to what I was saying and just wanted to upsell products rather than see if they are suited to me.
2 answers
My face became awful after the treatment. So disappointed! Yeah you're right they just wanted to sell the services that they offer but they dont know how to care their customers.
Results L.Results Laser Clinic
Hi Micki,
Thank you for taking the time to send through your question. We are sorry to hear you were left feeling disappointed.
Results vary from each client due to skin type and priority areas. We have a dedicated section on our website to showcase before and afters of acne treatments https://resultslaserclinic.com.au/chemical-facial-peels/
To achieve maximum results, we recommend anywhere from 4 to 6 treatments. Depending on your priority areas you may require maintenance however you will see a significant reduction.
Please advise if I may assist you further.
Kindest,
Results Laser Clinic
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Results L.Results Laser Clinic
Hi Cheryl,
Thank you for taking the time to review Results Laser Clinic Melbourne CBD.... Read more
We apologise for the inconvenience caused. The Client Experience Team would like to speak with you directly as your feedback is valuable to us. Please respond to our direct message with your details so we may arrange a time to speak. We look forward to speaking with you. Kindest Regards, Results Laser Clinic Client Experience Team