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jo123Adelaide
- 2 reviews
Getting tired of the annual breakdown!
The system works pretty good and is quite cheap to run until the hot weather hits! Every year around January the connectors on the solar panels split and create a spectacular fountain of hot water gushing high into the sky. The first couple of years I've called a plumber and had it fixed for a large sum of money. Being somewhat resourceful over the last 6-7 years of this happening annually I've learned to isolate the system and buy the $20-$30 connectors and o-rings and fix it myself! This January just gone was no exception to the problem except this time the connector itself was even more poorly made than usual and couldn't be installed! Back to the plumbing supplies for me on Monday! (Again)!
3 comments
I contacted Rheem as requested only to be told the unit is out of warranty. Sorry but I thought that would have been obvious from my feedback and so with no out come other then a suggestion that the c... Read more
onnecters be changed over to brass ones at great expense to me and no apology about the poor standard of the parts I buy annually, my review stands!
Rheem A.Rheem
Hi Jo,
We are sorry to hear that the resolution did not meet your expectations. We have passed your feedback on to customer relations and relevant managers.... Read more
Kind Regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Doug
- 4 reviews
8th Call Out In 4 Years
Rheem have been again and replaced the timer for the third time. To their credit it was a free call but given the last time it was replaced was less than a year, they are required under warranty to replace it. The way it is going the whole unit will have been replaced in another couple of years. Rheem must know this model is a lemon and should give us all an extended warranty or replace the unit with one that is reliable.
3 comments
Rheem A.Rheem
Hi Doug,
We appreciate the feedback and would like to investigate the issue further. Could you please send a quick email to [email protected], providing your contact number, and als... Read more
o reference your review so the team can assist in achieving a resolution for you.Good to see you are reading your customers feedback. I have spoken to your national office on three occasions and am awaiting their response to my problems with this unit.
Rheem A.Rheem
Hi Doug,
Due to limited availability of personal data on this website, we’re unable to confirm your contact details. For us to help further, could you please send a quick email to rheemcustomerrelati... Read more
[email protected], providing your contact number, and also reference your review so the team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
RangoAU
- 8 reviews
- 6 likes
Don't get Rheemed
I have had the Gas Boosted Solar Hot Water system for around seven years, costing $4,500 and its never saved us a bean. Sure... when it was working correctly it dropped our gas bill by half. Trouble is it breaks down so much and by the time you pay for the regular maintenance costs as per the operating manual your savings on gas go straight to Rheem to pay for servicing, we have had multiple breakdowns leaving us with-out hot water, costing over a $1,000 in repairs to replace pumps, control boards, valves, timer etc that's excluding the regular...Read more
maintenance costs. When the Solar part is not working you don't really know until the next gas bill comes in and then you have already lost 3 months worth of savings. I don't think Rheem is directly at fault, I believe it is the concept at fault, no supplier has a truly reliable fault free Solar HWS solution. If you are thinking of installing this type of system I would look at Solar PV powering a standard electric HWS on a timer. A simple system with no moving parts to break down1 comment
Rheem A.Rheem
Hi Rango,
We have spoken with our Service team who are happy to assist you, however due to limited personal data availability on this website, we’re unable to confirm your contact details. Please sen... Read more
d us a quick email on [email protected], providing your contact number, and also reference your review so the team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Brendan C.asked
What part needs replacing if the boost burner doesn’t kick in when the temperature of the water in the tank drops.?
2 answers
Hi Brendan you would need to ask your technician as they know what would be causing the temperature drop in your tank . this is our first rheem hot water lowline gas heater and I know nothing about it as l am not a technician only a home owner l hope this helps you and sorry I could not give you the answer you need.
Rheem A.Rheem
Dear Brendan
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Angieasked
How can i disconnect the solar heating part. Keeps leaking from the roof either connector or joints of the piping. Costly plumber fees for very little heat from the solar panels!
1 answer
Rheem A.Rheem
Dear Angie
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Paulasked
I am having this annual event of hot water failure in autumn and winter. The gas boost button does not work, but pilot light is on. Called service every year since 4 years ago. The system was installed in 2003 when this house was built, but I only purchased it in 2010. Replaced the in-house control and also another part of the boiler, still not working. I am now boiling water on my stove for my 5 years old daughter. Really frustrating. It seems all my neighbour experienced more or less the same issue. What should I do?
2 answers
Rheem A.Rheem
Dear Paul,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to [email protected], referencing this feedback, our team will be able to assist you accordingly.
Kind regards,
Rheem Australia
how to set my gas booster, is there a manual
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Rheem A.Rheem
Hi Jo,
We appreciate the feedback and would like to investigate the issue. If you could please send your contact details through to [email protected], referencing this review, our c... Read more
ustomer relations team will contact you to assist accordingly.