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Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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Questions & Answers
Crystal T.asked
My rinnai 2001 runs for 20 minutes then just keeps turning off. I’ve cleaned all the dust and got it serviced within 2 yearly, but it keeps switching off. Any ideas? Also, if it turns off, can I leave the turning knot at the “standby” mode or should I turn it to the “off” mode for safety reason?
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2 answers
I am NOT satisfied, NOT happy and very Disappointed with the performance of the Rinnai2001 gas flued heater that I bought. It is NOT as good as it is stated in its product description. Shortly after I bought the Rinnai2001 it has had all sort of problems: the heater automatically keeps switching off again and again and again, plus the thermostat setting knot got stuck for quite a few times and I had to pay the tradesmen to fix it! For the last five years, in addition to I paid for the every two-yearly service, I have to keep putting up with its automatically switching off “habit”. Even though in severe freezing winter nights, it is very frustrating that I cannot keep it at maximum heat to warm up the room, it is always had to be at LOW heat in order not to turned off automatically! I had raised questions seeking advice from the Rinnai technical/customers care team but NONE of the reply or has any response. It is very disappointing!!!
I don’t think I would recommend anyone else to buy this brand or model anymore.
Rinnai A.Rinnai
Thanks for the question Crystal, we are sorry to hear of the issues you have faced with your heater. Has Rinnai every serviced the heater to diagnose the problem with it turning off? Our technical team can be reached on 1300 555 545 option 3 or via direct email [email protected].
Samasked
My rinnai 2001 runs for 20 minutes then just turns off.... I’ve cleaned all the dust but it keeps switching off. Any ideas?
1 answer
Rinnai A.Rinnai
Thanks for the question Sam, there could be a number of reasons why the unit has switched off. Has the heater been serviced recently? We recommend having the heater serviced every 2 years for optimum performance and safety.
Pat Mercuriasked
I have a disgruntled resident that is not happy with the installation of a Rinnai 2001 console space heater. She claims that her gas usage is excessive and that it only has a rating 1.
Can you please give me some advice on how i can respond?
1 answer
Rinnai A.Rinnai
Thanks for the question Pat. The 2001 model gas heater does have a 1 star energy rating. The details for the heater can be found on the Rinnai Australia website at http://www.rinnai.com.au/heating/gas-flued-heaters/2001-console/
Gas increases will depend on the previous heater and usage.
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