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66 questions from our users

culchey
culcheyasked
Infinity 24

How do I turn increase temperature on a infinity 24?



2 answers
Trudy
Trudy
Rinnai
Rinnai A.Rinnai
Bill
Billasked
Infinity 24

Why does Lo 79 flash on Rinnai unit?

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Bill, is this unit installed in Australia as we do not have any record of this fault with our units. If it is installed in another country we would recommend contacting your local Rinnai office for advise.



Ian W
Ian Wasked
Infinity 24

I have a Rinnai Infinity DSC 453 a and doesn't appear to have any power to the control panel. where do I find the power supply for that? Any help would be greatly appreciated. the controller seems to be working does the water I get in the kitchen is hotter than what I have in the shower I just need to warm the shower up.
Regards Ian

No answers
Peter
Peterasked
Infinity 24

Reu-2424W-A About 15 yrs old that works fine when only mains water being used. We have a tank plumbed into the toilets and washing machine. Recently when we have switched over to the tank water and turned on a tap, cold or hot, we get a screaming sound from the Rinnai? This goes away if we switch back over to mains water. Any ideas?

No answers
Lisa
Lisaasked
Infinity 24

Hi, I have a B24 model and I was wondering if there is a way of increasing the water volume? The water pressure in the shower only is very low. The B24 is just outside the bathroom window.The manual talks about water controller pads. I dont have one in the unit. Is it a remote control or separate unit?
Thank you

1 answer
Rinnai
Rinnai A.Rinnai

Thanks for the question Lisa, we would recommend speaking with our Technical Help Desk to discuss the issue you are having and they may be able to help.



Melissa
Melissaasked
Infinity 24

Hi, I have a rennai infinity 24 gas hot water heater, approx 16 yrs old. over the last 2 months the temperature of the hot water has dropped. We no longer need to turn the cold water tap on when showering. Any solutions please?

1 answer
Rinnai
Rinnai A.Rinnai
Zachary V
Zachary Vasked
Infinity 24

We have an Infinity 24 - yesterday, there was water disruption for around 6 hours and this morning I have no hot water. I turned off the power and pulled the plug out for more than 5min, when I plugged it back in and powered it on, hot water came back on put very low pressure to a point that I can't shower. Please advise if I need to make a service call.

No answers
WJB
WJBasked
Infinity 24

Control panel for Rinnai 24 keeps dropping to 12 degrees from the set 50 degrees and water is not consistently hot. Any help?

1 answer
Rinnai
Rinnai A.Rinnai
Scottscott
Scottscottasked
Infinity 24

Hi, I was wondering if you should turn it off during the day for power / energy saving or if that won’t make a big difference. Does it use a lot of power ? We have recent moved into a property which has one installed and we love it!

1 answer
Rinnai
Rinnai A.Rinnai
pdpc56
pdpc56asked
Infinity 24

We have an Infinity VT24 unit that is constantly going. Have turned off and waited etc but no change, there is no electronic separate control unit just the box on the wall.
Ta Paul

1 answer
Rinnai
Rinnai A.Rinnai
Fred
Fredasked
Infinity 24

Hi
We have a Renai 24 and have had it for about 15 years.
It services the whole house for whole water and has 3 controllers.
Just in the last couple of days it has started to act intermittently.
Sometimes its ok and other times there is no water e.g. the hot tap doesn't run.
I have tried turning the power off and then on again and it did start to work again but only for a short while.
What do you suggest as a coarse of action?

1 answer
Rinnai
Rinnai A.Rinnai
El 2017
El 2017asked
Infinity 24

It seems to me that cutting in and out during different times of the day or night is a common problem with Rinnai instant tank-less systems. We have had our Rinnai 24 for a couple of years and it does exactly that. In/Out sometimes during the day. When it's out - completely doesn't work what ever you do (I have been recommended to turn Power switch to it for about 1min, then Turn it On and try it again).
Our question to Rinnai is has this issue been addressed in new models and have you got a solution to it?

1 answer
Rinnai
Rinnai A.Rinnai
bob
bobasked
Infinity 24

Hi to the service department,
I have Rinnai 24. The unit stop delivering hot water and water start liking from the unit.
Any suggestions.
IS THERE VAFILTER TO CLEAN INSIDE?

Regards,

Bob

1 answer
Rinnai
Rinnai A.Rinnai
Erin
Erinasked
Infinity 24

We have just purchased a house that has a rinnai 24. In the bathroom it has options to "bath fill" although the water does not automatically stop. Have I misunderstood this function. Is there a manual available?

1 answer
joda5084
joda5084
Montzec
Montzecasked
Infinity 24

I have a infinity 24 and for the last 3 days the water doesn't flow on turning on. I close and open and then it flows. It otherwise get hot as normal?

1 answer
Rinnai
Rinnai A.Rinnai
Denise
Deniseasked
Infinity 24

We have just moved into a house with a Rinnai 24 hot water system. It takes approx 10 litres of water to run until it gets warm/hot in any taps of the house. Accordingly, the water bill is extremely high and is such a waste. What could the problem be? Would appreciate input.
Denise -

2 answers
Helen L
Helen L

cold pipes and the distance from the unit to tap, you can with catch it (a pain i know ) Been doing it for 22 years now never had an outrageous water bill
love my hot water

Denise
Denise

Thank you.

Phil S
Phil Sasked
Infinity 24

I have a Rinnai B24 and we have an all day power outage coming up. Is there any way to manually light pilot to get hot water? Phil

1 answer
Helen L
Helen L

usually no power no hot water unless you are clever and can hook up a battery back up at the unit.

Mike C
Mike Casked
Infinity 24

Is there a copy of instructions for how to light a pilot light for a Rinnai Infinity 24 gas hot water heater? I have one where the power went off and it seems to have knocked out the pilot and the instructions have faded away.

2 answers
Marian P.
Marian P.

Hi Mike C. Try unplugging your unit from the wall at the power point, waiting about 5 mins then plug back in and turn on a hot water tap. This will re set the unit and usually fixes the problem.

Mike C
Mike C
JAS
JASasked
Infinity 24

My 12 year old infinity 24 suddenly now has fluctuating shower water temperature. Drops from 36 degrees at the shower head to 30/31 every 1 - 2 minutes or so and back up again. Called out a plumber who says it might be a thermostat or the impeller but obsolete model so no parts available. Someone suggested to him to look at installing a control panel. Don't know at what cost but its not sensible to spend money on an old unit I believe. Any idea on sourcing parts?

2 answers
Kcir62
Kcir62

Sorry. I cant help you eith this.

Marian P.
Marian P.
jim
jimasked
Infinity 24

our infinity 24 goes hot and then cold getting worse its 13 years old, should I have a service or just replace?

3 answers
Beardy Bonce
Beardy Bonce

If it were me I'd get it serviced first ( but making sure the plumber/ service engineer knew the issues currently experienced).... then, if no improvement get it replaced.

Rinnai
Rinnai A.Rinnai
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