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PBRSydney Surrounds, NSW
- 2 reviews
Painfully slow delivery
We ordered a bag in early December, hoping it would arrive in early January. By mid January, we contacted them and were told there were problems with the order, and later we were told there was a problem with the supplier. Still no indication of when it may arrive.
February 3rd 2018 Update: Ordered the product in December. In February, they told me it wouldn't arrive
We ordered a leather bag in early December, hoping it would arrive by Christmas. After multiple correspondence over the next few weeks, they told us they were out of stock. I...Read more
n January they told us they had missed a shipment. By February, they told us that the supplier was out of stock. If you are going to order from these guys, be aware that they product may never show up, and they could mislead you into expecting it any day.1 comment
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Professional, precise, perfect.
My online shopping experience with Rushfaster couldn't have been better. Easy to find what I was looking for, excellent service and price. Thank you.
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- Verified customer
Faulty of product and never get a response from them
I bought a Swell bottle because I lost mine during my trip to Australia. The bottle I got doesn’t keep the temperature at all like the old one, either cold or hot water. The worst is, when I fill it with boiling water, my hand can’t hold it because it’s like hot water in plastic cup! I wrote an email to Rushfaster and it’s been two months, I’ve never got any feedback. Their customer service is awful and the quality of product is not stable.
1 comment
Daniel C.Rushfaster
Hey Fabien. This doesn't seem right to us. Our swell bottles perform really well and we respond to all emails. Perhaps your swell bottle was faulty and our email response went to your spam filter? Sorry for the bad experience.
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Exceptional Service for Great Products
My first purchase came within 24hours of ordering. I was thrilled with everything about what I had ordered. Quality was exceptional. My second order was to be a Christmas gift surprise. The very next day after I placed my order I received a gift exactly the same as what I had ordered. I contacted Customer Service immediately and explained the situation. Fully understood my dilemma. I changed my order for another product and once again delivery was at my front door within a couple of days. Rushfaster you offer great products, your Customer Service is professional and your delivery of goods is fast. Why would you go anywhere else when there is a service like this. Thank you
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Fast Delivery
This is my second time to order from Rushfaster. Ordered online and Got it earlier than expected! It was of good quality and comes in a nice box perfect as a gift.
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AnneGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Great Customer Service
Made purchase online and made an error but emailed customer service immediately and got a reply that they would alter my order. Very happy with how they handled my mistake. Love the product!
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- Verified customer
Excellent service
I am very pleased as my online order arrived on time and in perfect condition. The order was tracked and I was fully informed throughout the process. I would not hesitate to use Rushfaster in the future. Great job guys!
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Great service. Super fast postage!
Puchased online and hadn't heard of Rushfaster so was a bit dubious. No need to be. Perfect service. Great price. Top product. Super fast postage. Highly recommend.
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- Verified customer
Mailman on Steroids
Literally order came in 3 business days. Ordered Patagonia blackhole and for those who knows, the shoulder straps are somewhat weird. Contacted them asking if I am missing any item to attach the shoulder straps (user error), the friendliest staff responded with instructions and also photos on how to attach the items. It did take a couple of days to get a respond, but it was during their madness sale so assuming most of the staff would be busy dealing with sales. Definitely will recommend this site
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Disappointing.
Bought a sale item online, informed a number of weeks later it was not going to be stocked and offered a different color, when I accepted this was then told it would be a full price item not a sale price. A waste of my time. Two stars because communication was relatively good, but still feel conned.
1 comment
Daniel C.Rushfaster
Sorry about that Mitchell. We're always happy to resolve any issue, we certainly don't want you to feel conned.
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Competitive pricing, fast delivery and staff were fantastic to deal with.
Competitive pricing, fast delivery and staff were fantastic to deal with. I initially made an error with my order but it was so easy to fix and they were so helpful and understanding. Definitely purchase again.
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Geoffrey LWoodanilling
Best service
Really fast delivery even to rural areas. Had an issue with the product and there no problem at all, prompt reply and rapid exchange for a replacement. Highly recommended.
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Kevin3541AU
- 7 reviews
- 3 likes
Perfect business model
Bought an item elsewhere, but needed additional bits and this shop was the only one with the stock. First purchase from them and price was very good. The item was shipped day after purchase and arrived the next morning, could not believe how quick it was sent. Very well packed will deal with them again.
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Fantastic product
Great product and super fast delivery... cant get any easier shopping then shopping with Rushfaster this is the second time i have purchased from them and they where just as great again!
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MaryWestern District, VIC
- 9 reviews
- 8 likes
My Gosh, is this the best customer service company ever?
Online purchase, unbelievable fast communication and despatch. I ordered from another online company at the same time and i am still waiting for anything more than an acknowledgement. Rushfaster set the bar very high.
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- Verified customer
Excellent Service, following my error
Highly recommend Rushfaster. I made an error when entering my order, thought it hadn't worked. Customer Service contacted me by the end of the day, let me know they had fixed the order and it was ready to ship. Next day delivery from Syd to Melb, when the service said "up to 3 days." Can't complain in any way and would use again next time I am in need of a bag.
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gwandererFar North Queensland, QLD
- 3 reviews
Impeccable service
Purchased online, had issues with Australia Post delivery and RushFaster made the issue incredibly easy to deal with. Easy to contact, fast replies, friendly, they went above and beyond! Product perfectly as described.
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Fantastic service
Saw bag in a department store. Cheaper on line. Received in 33 days in perfect condition. Very happy customer and will certainly buy from Rushfaster again.
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Impressed
Fast delivery (quicker than expected) and the product was exactly as pictured and described on website. Would not hesitate to buy from Rushfaster again.
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bad quality, return policy does not cover extra shipping cost
Purchased a Blunt umbrella and received a defective one (rip is bended and broken)
Took a me around 7 dollars to ship it back with tracking number (I paid tracking as it was recommended on Rushfaster's website)
Later I received the refund email WITHOUT them paying me back the extra cost of shipping. So literately I just paid this amount for inspection of a faulty umbrella.
Rushfaster is NOT RECOMMENDED
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Questions & Answers
Chanelleasked
I received an alert from Australia post that the item had been delivered. I was home all day and no post office slip in mail box although it said it just be signed for. I also received a Fraud notification from the bank. Freaking out and no-one is getting back to me.
5 answers
Daniel C.Rushfaster
Hi Chanelle.. how have you contacted us? The best bet is to live chat with us, just leave us a message if we're offline, and then we'll get back to you. Please let us know if the fraud notification relates to us in anyway. Otherwise, we just need your email address or order number to track your parcel.
The fraud notification was from the bank regarding the transaction to yourselves. I have e-mailed and text this afternoon and lodged an inquiry with Australian post. Your attention would be appreciated.
Daniel C.Rushfaster
Chanelle... we dont seem to have an email from you. Can you please email care (at) teamrushfaster.com.au or live chat us.
Stacey Vasked
Good morning,
Hoping you can assist me.
I am wanting to purchase 50+ wireless, noise cancelling/muffle noise headphones for staff,
Can you please assist with some offers.
Regards
Stacey
1 answer
Daniel C.Rushfaster
Sorry... we don't sell headphones.
Louiseasked
Hi, may i know how long does it take for my order to be delivered? I am in Launceston, Tasmania
1 answer
Daniel C.Rushfaster
Shipping takes about 3 days to Tasmania.
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Daniel C.Rushfaster
Hey There. Sorry about that. It sounds like you ordered something on pre-order and then it didn't arrive from our supplier. This happens from time to time and it's unfortunate, it seems our team may n... Read more
ot have communicated with you very well about this and for that we're very sorry.