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Sonya W.Doncaster east
- 2 reviews
Brilliant!
Had a live chat before purchasing and excellent response and service. Made the order yesterday morning; received bags today! Packed in recyclable materials and bags are awesome. Love it; will return to buy more :)
1 comment
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DonnaSouth Hedland
- Verified customer
Great bag and fast postage
Found this website after looking for the bag online and showing it cheaper than other sites. Bag was sent and arrived super quick and exactly as described. Would definitely use them again.
1 comment
Daniel C.Rushfaster
Thanks Donna!
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Idilic
- 3 reviews
- Verified customer
Great product and good service
Excellent range of items. Ordered a laptop sleeve and it was even nicer than it looked on the site. Was sent the next day and arrived quickly
1 comment
Daniel C.Rushfaster
:)
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Reusable Cups
I made my first purchase from Rushfaster for a number of reusable cups for Christmas presents (over a number of different brands and designs). The site was easy to navigate and made my gift selection easy (I like the gift (for Her/Him) suggestions page). I was given good tracking notification, the products arrived within a few days, and haven't been hassled with unwanted direct mail since the purchase.
1 comment
Daniel C.Rushfaster
Thanks Paul. Love your work!
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Bishnoff
- 2 reviews
- Verified customer
Fantastic experience including warranty return
I ordered a number of Twelve South products from Rushfaster. My order was packed & posted same day and received the next (Next Business Day shipping selected). One of the products had a manufacturing fault, so I followed the online warranty returns instructions and received a replacement free of charge within a week of commencing the return process. A fantastic experience all round.
1 comment
Daniel C.Rushfaster
Awesome! Thanks!!
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BonMelbourne
- 8 reviews
- 4 likes
- Verified customer
Excellent value & very fast service
Not only was Rushfaster the cheapest I got a deal for free postage. Very happy with the service. The website was easy to navigate & they had a good selection of branded products. They kept me updated with postage information & within 3 days my backpack arrived. Love the new backpack & very happy with Rushfasters service,definitely would buy from them again
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Excellent
First time from the is company! very straight forward and quick delivery. I'll be using them again for sure :)
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BWRBrisbane, Queensland
- 2 reviews
5-Star Service & Range of Products
Have been buying from Rushfaster for many, many years and they've never failed me - they do customer care better than some high-end hotels - i've once done a warranty return and it was super painless, as was a recent special order which had been upgraded to free express shipping to ensure I had my purchase on my holiday. Makes me proud that they're an Aussie company.
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Great company and fantastic Status Anxiety products
I highly recommend using this company - they are reliable, have great service, very reasonable prices with regular discounts offered and fast traced and signature required delivery. Peace of mind for security of my purchase.
Thank you for a pleasant experience!
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KimGreater Melbourne (Metropolitan), VIC
- Verified customer
Late delivery and failure to send express as promised
Delayed delivery times due to a 'warehouse move' meant a birthday present for my husband arrived 10 days after ordering. As moving premises is a foreseeable problematic time for a company, there should have been much greater transparency on their website to inform customers of possible delays so they could make an informed decision about whether or not to proceed with the purchase. After calling, I was told that once my order was proceeded at their end, they would upgrade the delivery of my item to express. They did not. It arrived a full wee...Read more
k after the item had supposedly 'left' their new warehouse. Though the item came as expected in excellent condition, there were a series of problems that suggest thus company is more unreliable, or at least, disorganised, than the website suggests.1 comment
Daniel C.Rushfaster
Yeah super sorry about this! We moved to a warehouse with an unreliable partner and they crippled our business. We've moved away from them now and have returned to our usual stellar service. So sorry for that bad experience.
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Petra1728AU
- 4 reviews
- Verified customer
Great Products & Fast delivery
Bought two bags online from them. The process was quick and easy. Delivery was super fast and the products were top quality! Highly recommend.
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AnnieGreater Melbourne (Outer), VIC
- 5 reviews
The Patagonia Sling bag
I made my purchase online and the process was quick and easy. Delivery was fast. I highly recommend Rushfaster and will recommend them to my friends.
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ScoogsyGoogong
- Verified customer
Blistering speed
Bought a Keep Cup online through Rushfaster.
No doubt they lived up to their name. Hopped on my phone about half way through the day, bought the cup, then by lunch time the next day a package arrived at my doorstep.
A small and simple purchase, with absolutely nothing to complain about.
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KrisiBRISBANE
Outstanding customer service, great products, fast delivery
Bought a messenger bag, key organiser and wallet online as a present for my husband. The puchasing process was very easy. Fast delivery, outstanding customer service, amazing, unique and high quality products. The prices are much cheaper than in-store.
Very surprised to seeing very negative reviews.
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MaggieDUDLEY EAST
- 3 reviews
Professional
Simple straight forward transaction, online.
Fast delivery.
Well done Rushfaster. Thumbs up.
Patagonia bags on discount, very happy.
Thanks again.
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SamMelbourne
- Verified customer
Excellent service. A+
Bought a bag from Rushfaster. Bag wasn't in stock, when I looked, however I was able to get notifications when it was back in stock. Came back in stock, while eligible for the Autumn sale. Arrived within the time frame, for the shipping I used.
Very happy.
Quality vendor.
Cheers
Sam
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dvindikaSydney
- 5 reviews
- 1 like
- Verified customer
Fast delivery. Very nice product
Brought a Hershel Little America 25L backpack. Got it within 1.5 days. Very nice product. Very fast delivery and great communication from their support team. I would for sure do business again.
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Fast shipping, perfect bag
I got my bag within a few days, love my bag. Thank you rushfaster for the beautiful bag. Would recommend others to shop here. Will shop with you guys from now.
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- Verified customer
Cheater and Bad Customer Service!!! Never buy
Hi. Recently bought this bag. Bag is not worth $100 and they selling for $300. One of the crap bag and not practical as well. Operation Manager don't have any idea what he is talking about. There is no stains in the bag and he lie. I complain to NSW fair Trading of this Business. I wont buy anything from them. Iconic is much better and have value for money item.
3 comments
Daniel C.Rushfaster
Hey Sam. Sorry about your poor experience. That doesn't sound right to us. I'm sure there must be a miscommunication here somewhere as we're pretty easy going and will accept a return on any product you don't like.
Come on man I have email confirmation I can send you the way you said to me that do whatever you want to do and we cannot refund so check with the boss first .
Daniel C.Rushfaster
Hey Sam. I'm happy to have a look into this for you. Please email us via [email protected] and attention it to myself (Daniel). We always look after our customers so happy to see if we can resolve this for you.
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Jasonmelbourne
Cheater
I purchase a iPhone case which arrived with faulty and I send tones of email to the warranty team. Just no reply!
Don't buy anything at this website!
18 comments
Daniel C.Rushfaster
Hey Jason. Sorry about this. I'm sure something weird happened here as we respond to all our emails within a few hours. Again, sorry for the poor experience you had with us.
It's not weird and you guys are just not replying. You can see that you reply the comment 1 year later and I still haven't received any reply!!! Just don't buy stufff from this website.
Daniel C.Rushfaster
There was a period of time that we couldn't respond to Product Review website feedback without paying this website for a membership. However, this seems to have changed, so we're following up some old... Read more
reviews. Happy to look into this for you please forward us your previous email to [email protected] and attention it to myself (Daniel). I will certainly look into it for you. We're not cheats, we're actually pretty good, something has just gone amiss in this and we can certainly resolve it.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Chanelleasked
I received an alert from Australia post that the item had been delivered. I was home all day and no post office slip in mail box although it said it just be signed for. I also received a Fraud notification from the bank. Freaking out and no-one is getting back to me.
5 answers
Daniel C.Rushfaster
Hi Chanelle.. how have you contacted us? The best bet is to live chat with us, just leave us a message if we're offline, and then we'll get back to you. Please let us know if the fraud notification relates to us in anyway. Otherwise, we just need your email address or order number to track your parcel.
The fraud notification was from the bank regarding the transaction to yourselves. I have e-mailed and text this afternoon and lodged an inquiry with Australian post. Your attention would be appreciated.
Daniel C.Rushfaster
Chanelle... we dont seem to have an email from you. Can you please email care (at) teamrushfaster.com.au or live chat us.
Stacey Vasked
Good morning,
Hoping you can assist me.
I am wanting to purchase 50+ wireless, noise cancelling/muffle noise headphones for staff,
Can you please assist with some offers.
Regards
Stacey
1 answer
Daniel C.Rushfaster
Sorry... we don't sell headphones.
Louiseasked
Hi, may i know how long does it take for my order to be delivered? I am in Launceston, Tasmania
1 answer
Daniel C.Rushfaster
Shipping takes about 3 days to Tasmania.
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Daniel C.Rushfaster
Thanks Sonya. Have a great 2020!