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Reviews

4.5

138 reviews
5
(112)
4
(8)
3
(2)
2
(5)
1
(11)
  • Product Quality
    4.9 (12)
  • Return Claim MadeYes (5) · No (13)
  • Shipping
    4.4 (13)
  • Warranty Claim MadeYes (1) · No (19)
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Sonya W.

Sonya W.Doncaster east

  • 2 reviews

Brilliant!

published

Had a live chat before purchasing and excellent response and service. Made the order yesterday morning; received bags today! Packed in recyclable materials and bags are awesome. Love it; will return to buy more :)

1 comment
Rushfaster
Daniel C.Rushfaster

Thanks Sonya. Have a great 2020!

Donna

DonnaSouth Hedland

  • Verified customer

Great bag and fast postage

published

Found this website after looking for the bag online and showing it cheaper than other sites. Bag was sent and arrived super quick and exactly as described. Would definitely use them again.



1 comment
Rushfaster
Daniel C.Rushfaster

Thanks Donna!

Idilic

Idilic

  • 3 reviews
  • Verified customer

Great product and good service

published

Excellent range of items. Ordered a laptop sleeve and it was even nicer than it looked on the site. Was sent the next day and arrived quickly

1 comment
Rushfaster
Daniel C.Rushfaster

:)



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Reusable Cups

published

I made my first purchase from Rushfaster for a number of reusable cups for Christmas presents (over a number of different brands and designs). The site was easy to navigate and made my gift selection easy (I like the gift (for Her/Him) suggestions page). I was given good tracking notification, the products arrived within a few days, and haven't been hassled with unwanted direct mail since the purchase.

1 comment
Rushfaster
Daniel C.Rushfaster

Thanks Paul. Love your work!

Bishnoff

Bishnoff

  • 2 reviews
  • Verified customer

Fantastic experience including warranty return

published

I ordered a number of Twelve South products from Rushfaster. My order was packed & posted same day and received the next (Next Business Day shipping selected). One of the products had a manufacturing fault, so I followed the online warranty returns instructions and received a replacement free of charge within a week of commencing the return process. A fantastic experience all round.

1 comment
Rushfaster
Daniel C.Rushfaster

Awesome! Thanks!!

Bon

BonMelbourne

  • 8 reviews
  • 4 likes
  • Verified customer

Excellent value & very fast service

published

Not only was Rushfaster the cheapest I got a deal for free postage. Very happy with the service. The website was easy to navigate & they had a good selection of branded products. They kept me updated with postage information & within 3 days my backpack arrived. Love the new backpack & very happy with Rushfasters service,definitely would buy from them again

Excellent

published

First time from the is company! very straight forward and quick delivery. I'll be using them again for sure :)

BWR

BWRBrisbane, Queensland

  • 2 reviews

5-Star Service & Range of Products

published

Have been buying from Rushfaster for many, many years and they've never failed me - they do customer care better than some high-end hotels - i've once done a warranty return and it was super painless, as was a recent special order which had been upgraded to free express shipping to ensure I had my purchase on my holiday. Makes me proud that they're an Aussie company.

Great company and fantastic Status Anxiety products

published

I highly recommend using this company - they are reliable, have great service, very reasonable prices with regular discounts offered and fast traced and signature required delivery. Peace of mind for security of my purchase.

Thank you for a pleasant experience!

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Kim

KimGreater Melbourne (Metropolitan), VIC

  • Verified customer

Late delivery and failure to send express as promised

published
1 comment
Rushfaster
Daniel C.Rushfaster

Yeah super sorry about this! We moved to a warehouse with an unreliable partner and they crippled our business. We've moved away from them now and have returned to our usual stellar service. So sorry for that bad experience.

Petra1728

Petra1728AU

  • 4 reviews
  • Verified customer

Great Products & Fast delivery

published

Bought two bags online from them. The process was quick and easy. Delivery was super fast and the products were top quality! Highly recommend.

Annie

AnnieGreater Melbourne (Outer), VIC

  • 5 reviews

The Patagonia Sling bag

published

I made my purchase online and the process was quick and easy. Delivery was fast. I highly recommend Rushfaster and will recommend them to my friends.

Scoogsy

ScoogsyGoogong

  • Verified customer

Blistering speed

published

Bought a Keep Cup online through Rushfaster.

No doubt they lived up to their name. Hopped on my phone about half way through the day, bought the cup, then by lunch time the next day a package arrived at my doorstep.

A small and simple purchase, with absolutely nothing to complain about.

Krisi

KrisiBRISBANE

Outstanding customer service, great products, fast delivery

published

Bought a messenger bag, key organiser and wallet online as a present for my husband. The puchasing process was very easy. Fast delivery, outstanding customer service, amazing, unique and high quality products. The prices are much cheaper than in-store.

Very surprised to seeing very negative reviews.

Maggie

MaggieDUDLEY EAST

  • 3 reviews

Professional

published

Simple straight forward transaction, online.
Fast delivery.
Well done Rushfaster. Thumbs up.
Patagonia bags on discount, very happy.
Thanks again.

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Sam

SamMelbourne

  • Verified customer

Excellent service. A+

published

Bought a bag from Rushfaster. Bag wasn't in stock, when I looked, however I was able to get notifications when it was back in stock. Came back in stock, while eligible for the Autumn sale. Arrived within the time frame, for the shipping I used.
Very happy.
Quality vendor.
Cheers
Sam

dvindika

dvindikaSydney

  • 5 reviews
  • 1 like
  • Verified customer

Fast delivery. Very nice product

published

Brought a Hershel Little America 25L backpack. Got it within 1.5 days. Very nice product. Very fast delivery and great communication from their support team. I would for sure do business again.

Fast shipping, perfect bag

published

I got my bag within a few days, love my bag. Thank you rushfaster for the beautiful bag. Would recommend others to shop here. Will shop with you guys from now.

  • Verified customer

Cheater and Bad Customer Service!!! Never buy

published

Hi. Recently bought this bag. Bag is not worth $100 and they selling for $300. One of the crap bag and not practical as well. Operation Manager don't have any idea what he is talking about. There is no stains in the bag and he lie. I complain to NSW fair Trading of this Business. I wont buy anything from them. Iconic is much better and have value for money item.

3 comments
Rushfaster
Daniel C.Rushfaster

Hey Sam. Sorry about your poor experience. That doesn't sound right to us. I'm sure there must be a miscommunication here somewhere as we're pretty easy going and will accept a return on any product you don't like.

Sam
Sam

Come on man I have email confirmation I can send you the way you said to me that do whatever you want to do and we cannot refund so check with the boss first .

Rushfaster
Daniel C.Rushfaster

Hey Sam. I'm happy to have a look into this for you. Please email us via [email protected] and attention it to myself (Daniel). We always look after our customers so happy to see if we can resolve this for you.

Jason

Jasonmelbourne

Cheater

published

I purchase a iPhone case which arrived with faulty and I send tones of email to the warranty team. Just no reply!
Don't buy anything at this website!

18 comments
Rushfaster
Daniel C.Rushfaster

Hey Jason. Sorry about this. I'm sure something weird happened here as we respond to all our emails within a few hours. Again, sorry for the poor experience you had with us.

Jason
Jason

It's not weird and you guys are just not replying. You can see that you reply the comment 1 year later and I still haven't received any reply!!! Just don't buy stufff from this website.

Rushfaster
Daniel C.Rushfaster
Page 2 of 7
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Questions & Answers

Chanelle

Chanelleasked

I received an alert from Australia post that the item had been delivered. I was home all day and no post office slip in mail box although it said it just be signed for. I also received a Fraud notification from the bank. Freaking out and no-one is getting back to me.

5 answers
Rushfaster
Daniel C.Rushfaster

Hi Chanelle.. how have you contacted us? The best bet is to live chat with us, just leave us a message if we're offline, and then we'll get back to you. Please let us know if the fraud notification relates to us in anyway. Otherwise, we just need your email address or order number to track your parcel.

Chanelle
Chanelle

The fraud notification was from the bank regarding the transaction to yourselves. I have e-mailed and text this afternoon and lodged an inquiry with Australian post. Your attention would be appreciated.

Rushfaster
Daniel C.Rushfaster

Chanelle... we dont seem to have an email from you. Can you please email care (at) teamrushfaster.com.au or live chat us.

Stacey V

Stacey Vasked

Good morning,

Hoping you can assist me.

I am wanting to purchase 50+ wireless, noise cancelling/muffle noise headphones for staff,

Can you please assist with some offers.

Regards

Stacey

1 answer
Rushfaster
Daniel C.Rushfaster

Sorry... we don't sell headphones.

Louise

Louiseasked

Hi, may i know how long does it take for my order to be delivered? I am in Launceston, Tasmania

1 answer
Rushfaster
Daniel C.Rushfaster

Shipping takes about 3 days to Tasmania.

Get an answer from our members and Rushfaster representatives

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