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6 questions from our users
Brenda C.asked
when turning on TV voice control lets me know how long will be and title. How do you stop this sound function.
1 answer
AdaSamsung
Hi Brenda, would you be referring to the Voice Recognition feature? If you would like to turn this feature off, you can do so via the steps in the link below.
> https://www.samsung.com/au/support/tv-audio-video/smart-tv-voice-recognition-faq/
Jo
Samsung AU
Hydeasked
I bought the SAMSUNG Smart TV in July 2017. It no longer connects to the internet. Just suddenly stopped, so we thought it may need an extender/repeater, bought a top of the range for $170+ and still no luck. What should we do, It's only 16 months old. I have spent loads of $'s with IT experts to try and get it connected to no avail. What is recommended?
1 answer
PhilSamsung
Hi Hyde, I'm sorry to hear about your TV issue. What we can do for you is, get our L2 techs to assist you with troubleshooting. To access this service we provide for free - Please reach out to us via Social Media either Facebook https://www.facebook.com/SamsungAustralia/ or Twitter https://twitter.com/samsungau?lang=en Alternatively, you can contact out customer care line on 1300 362 603 or Speak to our Live Chat team
Philip
Samsung Australia
Sathish Kasked
Hi guys I bought this yesterday, should we use stabilizer or not? Dies it have in-built one ?
No answers
Lozzaasked
Series 6 50 inch MU6100 UHD LED TV
why can't I watch a program and record at the same time and why can't I record more than I program at a time?
1 answer
I assume you mean you want to watch one program and record another in the first half of your question? It's not possible because this TV only has one tuner built in.
recallitnowasked
Can you still control the volume via the tv remote of an external sound system when using the digital optical output connection?
1 answer
Yes you can, you have to set up the Universal Remote function though. I have mine set to control the volume of my Yamaha receiver, although the Universal Remote function stops working whenever I switch to an HDMI source.
AAkashasked
i want to buy a 43 or 49 inches led tv. should i buy samsung or sony. i love sony for its vivid colours but i was told that sony does not have a good service . should i buy hd or 4k . please suggest me. thanks a lot .
2 answers
I have given up on Sony. All products I have had of theirs fail early or are glitchy. People say oh you only have to reboot it or let it power down. But other brands you don't have to. Sony just seem to design it quite right. I'd go the Samsung.
I've had my Sony TV for over 4 years and I've never had a problem with. I mainly buy don't to go with my PlayStation. My PlayStation 1 that Sony made in 90s still works. Lol. Sony mobiles I will say stay away from. But my TV has handled everything that's been threw at it. Because I mainly game on it, it's on for 6 hours min a time. That's not including watch TV through the day.
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