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MariaSydney, NSW
- 3 reviews
Regreted, disappointing with Samsung TV
Hi everyone,
Please think twice before buying Samsung Q900R. 8k
I don’t want any one to go though what I’m experiencing with Samsung right now.
The frustration that I have been with Samsung and Harvey Norman has lasted the past 8 weeks and is beyond my imagination.
This tv is very delicate and extremely fragile. You can’t even rearrange your room because when you do carry the tv, it will get damaged very easily, without you even noticing. It doesn’t show up straight away but slowly up after few days when it used.
I purchased my tv $6600...Read more
from Harvey Norman less then 6 months ago. I rearranged my room and it stopped working 2 weeks after. After few days my tv presented a tiny scar where I was holding it then slowly some coloured vertical lines along the side of the tv. Later on (maybe a day after) the tv would not turn on at all. When I moved houses, the removalist didn’t even want to touch the TV as they knew it was extremely fragile and asked me to disassemble the TV from the wall. They bubble wrapped it, packaged it and went through their delicate processes before carefully transporting the tv. My husband and I made sure to be very gentle when removing it from the wall. No force, No pressure, just holding it from two side as per the instructions advised.Purchased in June 2021 at Harvey Norman for A$6,600.00.
4 comments
Hi Mick,
Thank you for taking time to read my experience and frustration .
I have send a copy of this review to address below. As your request.
Thanks
From Samsung team
Hi Mariam, I've pulled up your account under reference number: 4298713361 and can see that you were last in contact with your case manager on 6/02 in regard to this. Our authorised ... Read more
repair agent had assessed your TV and your unit displays signs of physical damage. At this stage, we are unable to provide you with the outcome you are seeking.
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The reviewer stated that an incentive was offered for this review
RubiSouth East Queensland, QLD
- 11 reviews
- QA65Q900RBWXXY (65")
- Verified purchase
Picture Perfect.
Its has been few months since we bought this TV, so far its worth it. Picture perfect for everything. There are enough ports to use and seamlessly connect to our other devices.
Purchased in November 2021 at The Good Guys for A$1,860.00.
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TeeCanberra 2600, ACT
- 6 reviews
Best TV yet!!
Great TV, has such a good appearance not just in the way it looks when on but off too! Such a nice slim TV frame, excellent sound and picture quality! 65inch is the perfect size in my opinion! Performance is excellent, the one thing I like is when I turn my TV on it turns on my Foxtel box which is great! I love all the extra apps and applications it lets you use too! one click and your there! My overall experience has been great definitely the best TV I’ve had and the best TV that is out! The only downside is that it’s super expensive.. but worth it!!
Purchased in June 2021 at Harvey Norman for A$5,784.00.
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Sharyn C.Gippsland, VIC
Hate it
Had the TV for 4 months showing a horizontal line from one end to the other. Lodged claim with Harvey Norman warragul, to no avail. No contact from Samsung and Harvey Norman just blow me off. Will probably put on nature strip as no one will bother to call. Pathetic!?!
Purchased in February 2021 at Harvey Norman Retail Stores - Electronics for A$20,000.00.
1 comment
Lisa K.Samsung
Hi Sharyn, we're sorry to hear about the experience you have had, so far. We've sent you a PM requesting more information. When its most convenient for you can you please send that through?
Lisa
Samsung AU
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Malkeet S.Sydney, NSW
- 2 reviews
Amazing
I am Very happy with the quality and performance of the TV.
I never lagged.
Enough no of ports to connect different devices.
Connectivity is smooth, youtube and Netflix works like a charm.
Purchased in July 2021.
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MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you can co... Read more
ntact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia