Serves an extended family of eight and runs every day several times a day and to date faultless, reliable and efficient. A quiet unobtrusive machine that gets on with the job without fuss and is reliable. I am quite happy with it and should it fail would still consider another.

We have had this machine for 2.5 years. Worst buy ever. It fills again at the end of each cycle and operates continuoly from cycle to cycle. Clothes alwas come out very wet.
It has happy chime sounds though.
Whoever developed this terrible product should hang their head in shame.

Can only say it's the worst washing machine we have used. Had a recall for possible fire hazard and was rectified but after that it played up all the time. It refills water after the final rinse every now and then and would waste unnecessary water and electricity if you are not around to monitor. It has been repaired 3 times including changing the computer board but problem was still not solved. The Diamond Drum technology was a total failure that makes all the washing stuck together which maybe be the problem causing the repeated washing. Anyway, have to replace it with another brand.

Love the machine but I also get the black gunk. It is the bad design of the inner tub which is plastic and is corrugated. Older machines had a smooth inner tub. Body oils, dirt from clothes get caught up in the folds of the drum as it spins and can't flush away until the machine stops and starts filing up again. My husband blew out this inner drum with an air hose and got the gunk out but after a few more washes it collected again. Samsung needs to change the design of this inner drum. Apart from that this machine does an excellent job. Samsung won't admit to this fault and blames it on the user instead. Stopping fabric conditioner makes no difference.