I brought a box set of mako mermaids for my daughter for Xmas,she's just gone to watch them and there isn't any DVDs in the boxes !!
Yet this had been shrink wrapped etc

Sanity is so overpriced, plain and simple, and their range is pretty bad. I understand if they can't compete with bigger shops like JBHIFI but honestly, Pet Sounds (normal, plain old CD form with no extras or anything) by The Beach Boys is $39.95, who are you kidding.

Any time I'm looking for an old movie and they don't have it they're always very helpful and willing to order it in. Staff are always friendly and know their products. Online shopping also is excellent and fast. Never had a problem and am very happy with service

in the middle of June, the lady in the Armadale gave me an exact price of a CD which I purchased and the estimated time it would take. a week later, it has already arrived and I'm very pleased. when looking for other CD's, they told me all the details about what I am going to be ordering, label and catalog number, and they helped me make my decision. a CD at JB Hi-Fi costing around 29 dollars was only 15 dollars in Sanity. the CD wasn't even in stock at JB Hi-Fi, and they told me if I ordered it from them, it could take a year. in Sanity, it was quicker and cheaper. Thanks.

I've just come from Sanity store in Burwood Sydney, and left my proposed purchases back on the shelf, they were that slow. Perhaps their other customers are happy to stand around for ages, I can't, and I won't. Even with 3-4 waiting customers, and two serving staff, with the staff manually shuffling CDs and DVDs around, as well as going back to the selves, it took way too long.

We were in sanity traralgon shop today at 2pm and the gentleman working was marvelous, his customer service was outstanding. Hopefully he receives some feed back. Well done thanks one happy customer.

I go online 2.11.15 to look for season 8 of Smallville blu-ray. JB Hi-Fi had it listed in blu-ray for $33.95 brand new. I thought not a bad price.; Then I looked at Sanity online, they have the same item listed for $79.95, what are they smoking? That price listing is beyond a joke. Sanity should be ashamed of themselves because if someone paid $79.95 for the item sanity should refund them $46 bucks.

After being a customer for over 20 years, I recently had an order that went wrong. Following this the service received from the head of customer service rectified the problem in a timely and efficient manner providing excellent service of the highest standand. I am extremely grateful to [name removed] for the very professional way this matter was speedily resolved and for keeping me highly satisfied with Sanity

Called Sanity today to ask if they had a particular DVD in stock. Female employee said they could order it in and cost would be $20.00. To explain my surprised, "oh" response, i said JB Hi Fi could order it in for $7.98.
Sanity employee curtly replied, " well get it from them then" and hung up in my ear.
I wasn't price comparing, i was hoping to buy the dvd today without a waiting time. Won't be buying anything from Sanity until they give their staff some training in courtesy.

Bought a S3 of SOA it was a gift and recently was told the wrong discs were put in, S1 discs are in it instead of S3....I've no receipt and paid cash, so it wasn't a great Father's Day, sorry Dad...thanks a lot Sanity, great job NOT. Warning to others please check you've got what you paid for

Sales guy definatly was not on the ball

Shopping on sanity was easy simple and fast, although the prices are a little higher I would rather pay more and actually recieve my parcel. This shipping method was very fast and arrived before estimated time of arrival. If
You wait for sales it is a lot cheaper,they also seem to be in stock of dvds etc... That other stores aren't! all I can say is thank you sanity.
Fast, easy, simple
No tracking record

i ordered some cd's and dvd's online and was happy with the service. The prices are alot higher than most placed but they have good deals like 2 cds for $40 or 3 dvd's for $40 and so on. My order arrived within the week aswell which was good. Plus you can earn points which then transfer into vouchers.
Good specials
Retail prices are very high

I always find Sanitys prices high. I dont understand why they do not compare prices with other retailers and drop the prices to something reasonable. They variety of stock is also smaller than other stores, and if there is something I want i must order it in. Other than that they have great services and very clean stores
Clean stores, Friendly staff
high prices! no variety of stock