24/8/2018 alice in chains new release pre ordered.the day comes,eager me visited the store the nite before, was told they have it but can't release it till release date..ok cool..day comes ..10am..sorry haven't got it,might be in later and will call when you when..never called! What's the point..Cd/DVD shop that doesn't restock/update or get organized for a release..happy birthday. Kingaroy

I ordered a CD by a fairly mainstream rock band that was released in Australia within the last few years. 8 weeks later I still don't have it. The friends birthday it was for has long gone. Sanity's response was that I could cancel anytime. Maybe it is coming via bicycle messenger from Norway.

He was amazingly helpful to me
I am 70 and he was so polite and patient
My grateful thanks to this kind young man.

Ordered Tomb Raider on 3D Blu-Ray a couple of weeks ago online and got told it was sent to me via Express Post last Friday and true to Customer Service’s word I received it yesterday (Monday) - Very happy with my purchase and have another Blu-Ray on order which I should receive in around 2 weeks, excellent service. Keep up the great Work Sanity!!!

Thanks for the excellent communication/ customer service. I ordered knowingly the item was out of stock but more was coming.

Each time I had a web chat they were honest. If it’s next week that’s fine and guess what; they delivered on that ETA

Using AfterPay was flawless.

Product was packed well and I’m a VERY happy customer.

The only thing i can fault is they're probably a little over-priced compared to other companies, but the service is always good and I always find whatever movie I am looking for, every single time. The stores are always neat and tidy. And I saw last week that they've starting selling brand new vinyl albums which I think is amazing. Love Sanity.

I am happy for sanity Stafford as sanity they do a great job and that I am glad that I am able to buy and get great online service from sanity. Well done to Dee and other workers at Stafford thank you for your hard work :)

I ordered a cd on the 15 January. I have rang 4 times first time they told me it was put on the shelf and they would post it that day i left it for a week. Rang again still didn't post it. The girl just laughed at it. Rang again the boy said it hadn't been post. My last phone call was on the 14 February. They said the have just posted it. I'm not happy at all. My dad on is death bed and friend got cancer. I was waiting it to play softly beside my dad bed as he loves Jimmy buffet.

Purchased a number of NEW D.V.D's a few days ago from Morayfield store.One was that 'filthy' it would play the last 10 minutes remaining.A number of others dirty too.Surely one can expect that if you purchase a NEW D.V.D that it be clean as well as playable.Will now shop elsewhere for my entertainment!

They put the wrong disc in the case, which I did not enjoy, I could not return it as it was a gift, not happy

Ordered the DVD "Doctor Doctor Series 2 " in first week of December. Christmas gift. Guess what, not received. Queried Sanity Online. Guess what, no response. I think they are SCAMMERS.. Suggest you avoid them like the plague. Bring on Amazon.

Do not buy from Sanity online. I ordered over 2 weeks before Christmas. Spent nearly $500 and with only one day left to ship have only recieved one of my items. There is still 2 in transit with no hope of them being here before Christmas and another 12 items I cancelled. now I have to go and try and re buy the items somewhere else. I was never told it would take this long for items to get to me, or I would not have ordered through them. Not impressed!

I would like to say a very BIG thank you to Jenny at Sanity Rosebud.
She searched for a box set for me in every state and found what I asked for........ and nothing was too much trouble and I believe she should be given some sort of recognition for her excellent and professional customer service !
From one very happy customer !
Thank you Gale

Really not happy with the online store. Put in an order in November, never heard anything for a week and then I get email saying one of the items is not available so they gave me a refund. Two weeks later and order turns up and it’s only a partial order. Had to ring customer service to find out what is going on with the rest of the order and apparently some of it is in transit but a couple of the other items they are still waiting for. These are supposed to be Xmas presents and I could have actually bought one of the items elsewhere while I was out shopping. Why sell stuff online if it’s not actually available. Plus postage is expensive compared to JB Hi-Fi. Not even that they use afterpay will make me want to use them again.

I sent a message to ask them an important question and it said to wait 24 to 48hrs for a reply and now 4 days later and still no reply, so brought the item on Amazon.

Awesome range and choice, fast shipping and good communication,afterpay offered and reasonable shipping costs
Will order again for sure as the prices are great with good deals

Brought a season from sanity 3 months ago, and they put the wrong disc in..
Then yesterday I brought another season and the same thing happened!! How hard is it to look at the disc's before putting them in the case?

I placed my order at 1am on Monday morning, the parcel was at my door by lunch time on Tuesday! Incredibly fast service, great price ($20 cheaper than competitors) and their customer service is great too. One of the DVD cases were broken and a quick email had a replacement DVD case in the mail and on my door step by Thursday. Will be back for more sales!

Very Slow Order Processing. Starting to think my order will never be processed or sent out. Scam. Not recommended. A generous one star ratting.