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Online store, Physical storeReviewer Photos & Videos
Stock missing
I purchased few items from sanity online, when the delivery came an item was missing. When I emailed them to let them know, their reply was “we have checked our stock and all is in order, we cannot help you at this time, apologise for the inconvenience”. So now I have paid for an item I will never receive asnd is not worth the headache to fight it for $20. Will never ever purchase from sanity again.
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NataSydney
- 4 reviews
- 1 like
Great service, managed to buy a rare find from them!
I'll be honest, I purchased my vinyl from this store and THEN checked reviews. And I freaked out, as it seems to be a lot of negative reviews with people losing their money due to their order not being in stock or never arrived.
My experience with Sanity was totally different. I was looking for the vinyl that was stopped being in production, meaning that you can't it anywhere - physical or online stores anywhere in Australia (or worldwide, judging by Google search). How lucky I was to find that this exact vinyl is in Sanity store and it was "I...Read more
n stock" online! I've ordered it straight away, and, as I mentioned before, I read all reviews here and went back to the website to check if it still says that it's "in-stock". To my horror, it was set as "sold out". "That's it!", I through, "I lost the vinyl and I lost my money". But pretty much next day and I'm receiving the email from Sanity/Australia Post that my order is on its way. It came super quickly (<1week), so it was indeed in Australian warehouse and indeed in stock. Great quality, to scratches, vinyl came in well-protected envelope. I would definitely recommend Sanity, as long as you check that your items are in stock (or, better, you can pick them up from the physical store) I think you should be pretty safe with your order.
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AngelinaPilbara, WA
- 2 reviews
- 1 like
Definitely couldn’t go without!
A visit to our local store cannot be faulted. The staff are very helpful, there knowledge on what you need is brilliant. You Have piece of mind knowing your needs a met.
The downfall would be the shop size. It is a little smaller then other outlets but that doesn’t stop the variety.
It’s a very clean and welcoming atmosphere.
They always inform you of what coming out and the latest music goss.
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RodGoldfields, WA
Product Ordering
i no longer order anything from Sanity and haven't for a while. Each time I have ordered and paid a deposit I get told I would be contacted but was never contacted and told my product had been sold. I was also told I could not get a refund. After losing a combined amount of $50+ on broken deposit order promises, I decided they were nothing but rip off agents
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ShoeguySydney, NSW
Unqualified
I recently made an order with Sanity online, as usual, not every item is available & needs to be ordered directly from the supplier which is understandable, so I chose to have the items that were available picked up on a particular day, so I had to organise it around my working schedule.
On the day I was heading out (after work) to pick up the order I also knew beforehand that their warehouse was open until "6 pm" which was clearly displayed on google & has been for as long as I can remember. When I arrived at the warehouse (5:30 pm) I had to ...Read more
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GayleCentral West, NSW
- Physical store
- Verified customer
Complaint
I Ordered and paid $29.99 for 'Aquaman DVD' for my disabled Son 11/3/2019 at Mudgee Sanity Store NSW.. The estimated time for delivery was 4-6weeks for my order .. I'm very angry that the Sanity Store Mudgee has closed down. They didn't contact me to return my money.. Wonder how many other people have had the same treatment .. Maybe ACA would like to be contacted..
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Amy bPerth, WA
Two weeks since I ordered DVDs and still waiting
I ordered DVDs two weeks ago online and I am still waiting on them to arrive. Not happy at all. Will be making a formal complaint in regards to this matter.
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Caralyn HEyre Peninsula, SA
- 8 reviews
This store is fabulous
Sanity is a store where you can view a wide range of music and movies and if it is not there they will try to get it in for you or you can pre order if it is a product that does not seem to be available. The customer service of this store is excellent the staff are friendly and helpful. If you just dont know what you want then you can get a gift card to use in the future.
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TinaWestern Australia
- 3 reviews
If there was a lower rating I would pick it
Will never shop with this company again .
Ordered pop vinyls that said will be in stock on this date waited weeks later not sent out check website says different date. Message customer service no apologies they couldn't care less. Horrible customer service. Update your website and put the right information on it .
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PennylouMelbourne
- 27 reviews
- Online store
- Verified customer
Fast delivery
One item I had to wait for stock so they sent out what they could while they wait for the other item. It arrived quickly and with accurate and frequent tracking updates. Thanks sanity!
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SimmsySouth East Queensland, QLD
- 5 reviews
- 1 like
Dragon ball z season 1 blu ray
It been one month since i went to the store to have a blu ray replacement they sent for a replacement yet still no phone call about my replacement blu ray.
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kiragriffith nsw Australia
sanity is such a good store!
so, today i went to sanity n this girl was super nice n really helpful thanks ebony for you help
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SimmsySouth East Queensland, QLD
- 5 reviews
- 1 like
- Online store
- Verified customer
Love using them
They ship in stock items fast but out of stock take awhile depending on what you order but even out of stock items can be fast always gave good prices love to use zip pay with them.
I ordered a bunch of blu rays still waiting for 2 but should not be much longer.
1 comment
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Carol DBolton Point
- 4 reviews
- Sanity
- Verified customer
Sanity is a great store!
I recently purchased some DVDs for myself and to give as gifts for Christmas. Sanity have a very good range of products as well as prices to suit all budgets. I Have never had any problems with buying things from them and their prompt postage service means I get them in a short time to enjoy, as well as being very helpful just before Christmas this year. Well done Sanity, keep up the good service!
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Disappointed
I just received a DVD boxed set for Xmas.
Can't play it on my Panasonic player as it is a region 1 set.....America, only.
Discs are marked "region 1". Packaging is marked "US".
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scootergirlSouth East Queensland, QLD
- 38 reviews
- 1 like
Manager rude
Want in manager never smiled or greeted me at all. When I did 3 for 30 purchase he didn't tell me I actually picked up one that's not included . As he was so disinterested.
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TrudyToowoomba
Zero stars - Sanity is the worst
Terrible, insincere, unhelpful customer service. Ordered vinyl and CD for a birthday present, I though I left plenty of time, allowing 10 days for postage and handling. 10 days comes and goes - no contact from them. I email to find out what is happening, and their reply is cold, unhelpful and uncaring, and told to wait. Another 10 days goes by, and I contact again. Apparently now they can't provide an eta as it is now, 21 days later, "on back order". Fortunately they cancelled the order promptly, but I will never recommend them, or shop from them again.
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JackSydney
- Sanity
- Verified customer
Great stuff
Awesome customer service, great products, best prices around. I have recently moved to Sydney and unfortunately couldn’t find a store close to me. Was worried about ordering online after reading some reviews but thought I’ll give it a go. Now been my 4th online order and not disappointed once. Packaging, delivery, communication 5 star.
Thanks Sanity
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Pre-order which never existed
Placed a pre-order for a limited edition signed cd. Called to check on the order twice to confirm order as it was a birthday present for my daughter. Was curious why I didn't receive the usual sms to inform of the arrival of the cd only to discover when in store that there is no record of the ore-order ever existing so SURPRISE no cd. Wondering how they were able to check on status of my order over the phone if it never existed? Cancelled the remainder of my pre-orders and received a refund. Doesn't exactly solve the problem though.
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StephCranbrook
Very Slow
I ordered a couple of DVDs on Sanity, doing the right thing supporting Australian businesses. It took 4 weeks from ordering to delivery. I do live in a remote area, but I know that I can receive items from the east coast in 5 days from other online stores. Unfortunately due to their very slow service I have now had to use Amazon.com to order the item in time to arrive for the birthday I had ordered for and given myself plenty of time, or so I thought. I will not be using Sanity again.
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Questions & Answers
Dave Hasked
I’ve just ordered Stargate SG1 box set and was informed via email that it is on back order. Can you give me an estimated time of arrival for this item.
Thanks, Dave.
No answers
Karen R.asked
What season does the series Scandal go up to
No answers
Karen R.asked
What season does Scandal go up to
No answers
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Simmsy
It been one month since i went to the store to have a blu ray replacement they sent for a replacement yet still no phone call about my replacement blu ray.