Saxon Walnut SXWN07K Questions & Answers

What is the electrical wire between the the door and the frame .Ours is broken doe's this mean the fan work . The blue light just keeps flashing well after 20 min.David

Hi all,
In general we are quite happy with our Saxon Walnut fireplace although we did have to replace the fan switch straight away under warranty as it never worked. it looks good and fits closer to the wall than most heaters due to its 8mm thick walls.
But it seems to burn out quickly and doesn't really maintain as much heat as it possibly should. Because of the 8mm thickness of the walls no firebricks are required but i wonder if it would hold and radiate the heat better if it did have bricks. Any thoughts? any tried this? Thanks!

Having issues installing the baffle plate. The tab is in the way whrn installing as per instructions. But fits in upside down? Which way should the tab face?

Ice just brought a house with a Saxon Walnut St heater had new flue put in and still won't throw out no heat can see end me pictures of top plate please

I followed the instructions user instructions and cured my Saxon walnut heater. My wife and I sat in from of out for the long burn. The heater was loud and blew out cold air and then suddenly died. That's literally on day 1 off usage. the was a huge investment and after reading other reviews im starting to think that I've made a bad decision in buying this product. How do in get the fan fixed or can BBQ Galore swap it out with a superior product and cove installation costs?

Hi just wondering if I need to alway use the fan and what the purpose of fan is? Just moved into new house with saxon walnut fireplace and the fireplace is on the ground floor and there is a bend in the flu to send it outside and up the three storeys. Loving the fireplace and but have not used fan. Can you let me know if fan needs to be used

Can someone tell me what the red ligjtvm and at the fuse panel? And the fan isn’t working