I was so happy to receive a full refund direct to my bank account for flights that could not be taken with Scoot due to Coronavirus. The process was also very straightforward, much easier than it was trying to sort out all other aspects of my cancelled trip. So thank you Scoot for getting this right at a time when I really do need the money.

wish singapore airlines would stop code share with scoot.
Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing gets done

I booked a flight earlier this year and it got cancelled with no available options to reschedule. When asking for a refund, I did not even get the full amount I paid for and even then, the process took so long. Now I have to pay even more to book another ticket because they cannot reschedule the flight. It's an absolute scam.

They cancelled my flight with no refund! Do not try to contact Customer Service Number.. There is nobody reply..
Facebook page is running by robot, no real response. I will never fly with them again

No refunds as they cancelled the flight timing except the voucher what if I hv no travel plans as corona virus is spreading but they forcefully want u to travel in voucher validity n u pay the difference too, they don't understand situations but I have wasted my money around $1600

Hi,
I have tried contacting scoot from Australia, I was on hold for nearly 2 hours- no answer. I have my flights booked for travel at the end of this month (March) and now can't travel because of COVID 19 pandemic. What about refunding my money that I paid
thanks

I have flights booked to Athens depart June 2020 return Aug 2020.
Scoot emailed me saying I can change the flight dates.
I thought that was a good idea due to Carona virus, & tried to book the same flights/dates for next year.
Scoot have no flights available anytime in 2020 & 2021. All scoot call centre can tell me is wait for 2 months & maybe flights will become available.

Only Pro is the low price - Everything else is an added extra - I booked a flight via SIngapore Air & Scoot re-scheduled it with 1 day transit @ Singapore . I requested for a refund & still waiting for a credit after 8 weeks . Such a shame . Highly recommend booking some other airline paying extra $ . Code sharing with Scoot is one of the worst decisions made by Singapore airlines in their history .

Fraud company. Avoid using it.
Scoot rescheduled my flight in Dec 2022. The new time didn't work for me so I chose the refund option. On Scoot's website, it says the refund will be due in 30 business days.
I rang them three times after i was supposed to receive the refund. Each time they promised it should arrive my account within two weeks.
Now it's over 3 months. I'm yet to receive the refund.
They wasted my time, lied to me and owe me interest on the refund.
Very frastruting!

There was a restriction on my travelling capacity, which was issued 4 days prior to my flight. The airline could have informed me, so I could take appropriate actions, but they didn't. They just offered a full refund at the airport, when checking in, for wasting my time and money.

Preordered the chicken fried rice from PERTH to Singapore. Cost was $17 AUD. It was honestly the worst food I have ever been served in my entire life. It was cold and the congealed, grey rice was glued together in one large lump. Come on Scooties, you can do a lot better than this.

Horrible experience even after filing grievance scoot changed my return flight schedule all of sudden it has been postponed to next we have spoke more 20 times there is no solution never ever fly with scoot. The reschedule is not because of corona virus, one of the reps confirmed it

The call centre terrible, I don't think they have anything to do with Scoot anyway. Rescheduling of flights etc (even in light of the Corona virus) expensive or impossible. $600 wasted, horribly disappointed. Won't do it again.

The Perth ground manager of scoot is ridiculous. We were only 5 minutes late and the check-in was closed. We were not allowed to check-in. We literally bagged as we are international students and the tickets were non-refundable. The worst experience to date with any airlines. I would never book again and will recommend you not to book with scoot. Air Asia, Garuda and others are way far better than this cheap airline.

Do not travel on this Airline as if you want to change your travel dates like i did due to the Coronavirus you might as well buy another ticket as their fees are astronomical and they will charge you a processing fee again which they charged when you first booked