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Online store, Physical storeDisappointedSouth East Queensland, QLD
Long wait for ring
I ordered a ring on 22March which according to the website, the ring and size I wanted were showing in stock.
On 23March I received an email stating that as the size I requested was not in stock, a special order was being placed for the ring. I immediately emailed to say I did not want a special order, but didn’t get a reply. So the special order went ahead.
As of today 29April I am still waiting despite being told last week my ring was a couple of days away.
Surprisingly the ring and the size I want is still showing as being in stock on ...Read more
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KateMelbourne
- 3 reviews
Scratches All Over My Stone
I was under the understanding that lab made diamonds are just as hard and scratch resistant as mined diamonds, so I'm really disappointed that after a year my stone has multiple visible scratches on it. I'm so careful with my ring (don't sleep in it, don't shower in it, don't do the dishes in it) so this just leads me to believe it's just poor quality and obviously not as strong as a real diamond as marketed. This is the second issue I've had with this ring too as after 4 months of receiving it the stone was loose like a wobbly tooth and it took about a month for them to repair and get it back to me. Wouldn't bother buying from here again.
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Couldn't be happier!
Purchased a secrets engagement ring at the beginning of 2018 after being convinced by my now fiance that it was better than a mined diamond because she could get a whiter stone with no inclusions. Couldn't have been happier with the service, it was the wrong size so once we were back in the country she took it in and had her size specially ordered. It's now been 2 years and it still looks amazing. She gets free cleaning every time she's in a store. It hasn't even needed rhodium plating yet. Would recommend again and again.
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Find out how Secret Shhh compares to other Jewellery Shops & Brands
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JoJoZepMelbourne
- 4 reviews
Don't bother
I was told my "special order" which I placed (and was confirmed by them on 16th December) would take 6 - 8 weeks which then blew out to 16 weeks. They tried to tell me I hadn't confirmed the order despite me having proof of my email sent to them. Absolute rubbish customer service and they lie. Won't ever purchase from them again and will never recommend.
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Unhappy customerSouth East Queensland, QLD
- 3 reviews
Secrets Shh Online ordering is a joke
Ordered a Christmas gift from their online store, item was in stock and payment made. A week later Secrets Shh suddenly cancels the order with no explanation and 3 business days before Christmas. I'm left with no item and the funds have not returned to me. Merry Christmas to you too!
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Surprisingly good quality
I bought a pair of round 1.5ct white gold stud earrings from Secrets 7 years ago. I think they only cost me around $150. They are still perfect! To be honest I didn't expect them to last this long. The stones are super sparkly. I do have to clean them more often than my real diamonds, but that only takes a minute. I use a soft toothbrush, warm water, and dishwashing detergent to clean them, and sometimes I put them in my ultrasonic machine. The stones are cubic zirconia, so they dull quicker than diamonds, but all you need to do is clean ...Read more
them to restore their sparkle. I really like that the Secrets jewellery is made from proper gold. It gives the pieces a more expensive look and you can tell it's real jewellery, not costume jewellery. My mum has a 3 stone ring that she bought from Secrets a very long time ago - I think it must be at least 15 years ago. I clean it for her when she comes over and it sparkles like new. She wears it beside her big natural mined diamond ring and you really can hardly tell the difference even when the stones are right next to each other. The CZ stones are clearer and whiter than diamonds, which have a bit more of a grey look, but only someone like me who really knows diamonds can tell, and even then, the Secrets CZ stones are beautiful even if they do look a little different to mined diamonds. They don't look bad or cheap in any way.Similar opinion? Write a review on ieatwords.com.au!
CelesteSydney, NSW
Amazing customer service
I stopped off today to try on wedding rings for the first time and Xin, at the Sydney CBD Westfield was fantastic. She kindly cleaned my engagement ring so that I could get a great idea on how the rings would fit with it. I didn’t purchase today as my wedding is still 7 months away but I will be back. Thanks so much for your great service.
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Jessica W.
- 2 reviews
Love my products from here
Love my products from here. I have a ring, necklace and bracelet and they are beyond spectacular. Really shiny and beautiful. Thank you for fabulous service and products. So happy
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Questions & Answers
Claireasked
Has anyone got anything delivered to Ireland ? Interested to see how long international orders take and if the jewelry is actually beaut??
No answers
Deborah Stellasonsasked
My rings were advertised as white gold. Why are they not stamped????
No answers
Carmelasked
I have a pair of earrings from Noosa Secrets bought in 7/17 while on holiday. The earrings were a birthday gift from my Husband who surprised me with them on my actual birthday on 9th Sept 2017. I have only worn them on special occasions for a few months. The gold on both shafts has tarnished at the base of the stone and both the backing pieces have too. They have been in the box ever since until today. I keep all my jewelery in their original box with receipts. (for insurance)
Can I return the earrings to the Sunshine Plaza Maroochydore store for an inspection or do I need to drive back to original purchase store in Noosa?
Yours faithfully
Carmel Clayton
0410490704
No answers
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