SilvijaMetropolitan Adelaide, SA
- 5 reviews
A fair funeral insurance policy
I got quotes from 2 other companies and you were cost effective and I could set up the policy quickly and easily over the phone. I have a slight hearing problem and I appreciate a well spoken, clear and patient voice who makes sure I understood my policy. The policy was posted and I received it wihin a few days.
1 comment
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GordonHunter Region, NSW
Insurance is a product that you hope you will never need
I have just set my policy up and it was so easy to do. I hope I will not need to make a claim on it but if that time comes I know I will get the help the I need.
1 comment
Customer RelationsAustralian Seniors
Hi Gordon,
I'm pleased to hear setting up your policy was met with ease and that we can provide you peace of mind. Thank you for taking the time to share this with us, we really appreciate it.
Kind regards,
Alisa
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Excellent
I tried 3 times on line but it would not go through so I rang the operator and she made it so easy to set it up for my insurance bu ask me questions she was so helpful.
No
1 comment
Customer RelationsAustralian Seniors
Hi Linda,
Thank you for taking the time to write this review. I'm sorry to hear you experienced some online issues. However, I'm pleased you were provided with great service when speaking with one of ... Read more
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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Peace of mind
I had experience with Seniors when my mother passed away. I found them easy to deal with, very helpful and supportive at the time. So much so, I have taken out Seniors Funeral Insurance to assist my son when my time comes.
1 comment
Customer RelationsAustralian Seniors
Hi Kim,
We are sorry to hear of the passing of your mother and wish to extend our sympathy to you and your family. We appreciate your kind words and are pleased to hear that we were able to support yo... Read more
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Seniors Fneral Insurance
Seniore insurance is easy to understand and very well priced I am glad I have registered with Seniors. I have the funeral insurance and as yet have not had to use this, but I am very plwased with the policy
1 comment
Customer RelationsAustralian Seniors
Hi Vivien,
I'm glad to hear we have been able to provide you with an affordable cover that suits your needs and is easy to understand. We appreciate you taking the time to share this with us and welcome to Australian Seniors.
Kind regards.
Alisa
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Feel peace of mind having insurance.
Hopefully good value, as think it is required at this time of life. Not an aged person as yet, but would like to think we would be looked after if necessary.
1 comment
Customer RelationsAustralian Seniors
Hi Dianne,
I'm glad to hear we have been able to provide you with peace of mind. We appreciate you taking the time to share this with us, thank you.
Kind regards,
Alisa
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Robert MaccleneghenWide Bay-Burnett, QLD
What i wanted
Dont know till we die seems to be the way we want things to go but who cares i or me wan't be there what else is there to say i am dead bad luck
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
Thank you for sharing your feedback with us and I am glad to hear your policy has been set up to suit your needs. We appreciate you taking the time to write your review.
Kind regards,
Alisa
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MargaretPerth, WA
Great Policy & Service
I have found all my interactions with Australian Seniors to be both professional and helpful. Their policy is comprehensive and easy to set up.
They were most compassionate, too, when I needed to make a claim on my policy.
I recommend them very highly.
1 comment
Customer RelationsAustralian Seniors
Hi Margaret,
I'm sorry to hear that you had to make a claim and we are humbled that our helpful team members were able to offer help through a tough time. Thank you for taking the time to share this with us, we really appreciate it.
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excellent
The policy is good value and was very easy to set up. Veronica was very helpful and prompt with her return call that I requested. I would recommend Seniors Funeral Insurance to anyone.
1 comment
Customer RelationsAustralian Seniors
Hi Gail,
Welcome to Australian Seniors! I'm delighted to hear you have found value in your policy and that Veronica was able to easily arrange your cover for you. Thank you for recommendation, we really appreciate it.
Kind regards,
Alisa
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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cathy yatesIllawarra, NSW
I am pleased with our policy
Yes we are happy with our policy & options
I feel Seniors are trying to do the right thing by the aged person
And that the amount we are paying
Thankyou
1 comment
Customer RelationsAustralian Seniors
Hi Cathy,
Thank you for taking the time to share your experience with us. I am pleased to hear that you are happy with the options available to you and that we can provide you with an affordable optio... Read more
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JodiMetropolitan Adelaide, SA
- 3 reviews
Professional and No Fuss
Believe the Policy indeed appropriate and very good value. The online submission was easy to work through and well designed. In summary, we received excellent service for this Policy as we have had on our other Policies with Australian Seniors
1 comment
Customer RelationsAustralian Seniors
Hi Jodi,
It's great you have found value in your policy and that the online process was user-friendly. I'm glad to hear you have received great service and that this was an easy experience for you. Th... Read more
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Sandra W.
- 2 reviews
Very impressed with Tim and his helpfulness. The policy is just what was needed
The policy was very good value and was very easy to set up. Everything was explained to me and I understand the how the policies work. Very impressed with the information supplied
1 comment
Customer RelationsAustralian Seniors
Hi Sandra,
Thank you for such a wonderful review. I'm delighted to hear of the service you received from Tim who was able to provide all the information to choose cover that suits your needs and that... Read more
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Absolutely perfect
The service provided was just perfect.I find this policy very valuable.Took just a few minutes before everything was set up.I think I did the right thing choosing Seniors for my funeral plan.
1 comment
Customer RelationsAustralian Seniors
Hi Beatrice,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to ... Read more
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Excellent
My consultant was professional, informative & helpful.
English being my second language my consultant suggested having help with interpreting. With arranged help all my questions were answered satisfactory.
Thank you for your service
1 comment
Customer RelationsAustralian Seniors
Hi Nadezda,
Thank you for writing such a lovely review. I'm delighted to hear our team member was able to assist with providing you all the resources and information to find a policy that suits your n... Read more
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DebMurrumbidgee Region, NSW
- 3 reviews
Excellent customer service
I was assisted with my enquiry by friendly, knowledgable staff in both your incoming call centre & sales department. I was given helpful advice which made my call beneficial and rewarding
1 comment
Customer RelationsAustralian Seniors
Hi Deb,
It is wonderful to hear of the great service that you have received from our teams and that you felt fully informed when choosing Australian Seniors. Thank you for taking the time to share you... Read more
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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Pinky S.South East Queensland, QLD
excellent customer service
My Consultant was very informative and helpful...made a difficult job easy...Thank you..and very easy to understand...and very good value,I feel.and will make it easier for my Family when the times comes
1 comment
Customer RelationsAustralian Seniors
Hi Pinky S,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Carla Canavo JoySouth East Queensland, QLD
- 2 reviews
it feels like good value, but I will discuss it with my children
My consultant was very clear and informative, answering all of my questions well. It was an easy policy to set up on the phone and I am hoping I will be able to manage the reasonable costs on my budget.
1 comment
Customer RelationsAustralian Seniors
Hi Carla,
Thank you for taking the time to share your experience with us. I am pleased to hear that our staff member was able to assist with your query by providing you with all the required informati... Read more
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Hinga T.Illawarra, NSW
I needed this. Can't go home without it.
I'm pleased with this policy. I preferred the maximum cover. Policy details were described clearly. I'm grateful. Living in Australia but confident I'll be going back home to New Zealand
1 comment
Customer RelationsAustralian Seniors
Hi Hinga,
Thank you for taking the time to share this review with us. I'm glad to hear you felt fully informed when setting up your policy. Don't hesitate to reach out to us at Australian Seniors when you do move back home, .
Kind regards,
Alisa
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Lee1
- 2 reviews
About time!
Looks like it will meet my needs and for a price that I will be able to afford. It was easy to set up over the phone with the information pack easy to understand.
1 comment
Customer RelationsAustralian Seniors
Hi Lee,
I'm glad to hear you were able to easily set up affordable cover that suits your needs with one of our team members and are happy with the information provided to you. Thank you for taking th... Read more
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Funeral expenses
Policy Is what I require and information provided to me answered all my questions, when I set it up over the phone. The process was simple. Very happy everything so far thank you.
1 comment
Customer RelationsAustralian Seniors
Hi Laureen,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa
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Questions & Answers
Daniela A.asked
If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?
4 answers
No. 15000 is the maximum.
Customer RelationsAustralian Seniors
Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa
I already spoke with staff member thank you
Stephen Nasked
need to email new address to you please.
1 answer
Customer RelationsAustralian Seniors
Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica
LAWRENCE M.asked
How much per month for 15.000 cover
1 answer
Customer RelationsAustralian Seniors
Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess
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Customer RelationsAustralian Seniors
Hi Silvija,
that suits your needs. Thank you for taking the time to share your review with us, we really appreciate it. AlisaI'm delighted to hear of your pleasant experience when speaking with one of our team members, who set your policy up with ease and that we were able to provide you with an affordable cover... Read more