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Reviews

4.8

611 reviews
5
(537)
4
(46)
3
(14)
2
(2)
1
(12)
  • Value for Money
    4.7 (354)
  • Transparency
    4.8 (245)
  • Customer Service
    4.9 (359)
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Silvija

SilvijaMetropolitan Adelaide, SA

  • 5 reviews

A fair funeral insurance policy

published

I got quotes from 2 other companies and you were cost effective and I could set up the policy quickly and easily over the phone. I have a slight hearing problem and I appreciate a well spoken, clear and patient voice who makes sure I understood my policy. The policy was posted and I received it wihin a few days.



1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Gordon

GordonHunter Region, NSW

Insurance is a product that you hope you will never need

published

I have just set my policy up and it was so easy to do. I hope I will not need to make a claim on it but if that time comes I know I will get the help the I need.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Gordon,
I'm pleased to hear setting up your policy was met with ease and that we can provide you peace of mind. Thank you for taking the time to share this with us, we really appreciate it.
Kind regards,
Alisa



Excellent

published

I tried 3 times on line but it would not go through so I rang the operator and she made it so easy to set it up for my insurance bu ask me questions she was so helpful.
No

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Peace of mind

published

I had experience with Seniors when my mother passed away. I found them easy to deal with, very helpful and supportive at the time. So much so, I have taken out Seniors Funeral Insurance to assist my son when my time comes.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Seniors Fneral Insurance

published

Seniore insurance is easy to understand and very well priced I am glad I have registered with Seniors. I have the funeral insurance and as yet have not had to use this, but I am very plwased with the policy

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Vivien,
I'm glad to hear we have been able to provide you with an affordable cover that suits your needs and is easy to understand. We appreciate you taking the time to share this with us and welcome to Australian Seniors.
Kind regards.
Alisa

Feel peace of mind having insurance.

published

Hopefully good value, as think it is required at this time of life. Not an aged person as yet, but would like to think we would be looked after if necessary.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dianne,
I'm glad to hear we have been able to provide you with peace of mind. We appreciate you taking the time to share this with us, thank you.
Kind regards,
Alisa

Robert Maccleneghen

Robert MaccleneghenWide Bay-Burnett, QLD

What i wanted

published

Dont know till we die seems to be the way we want things to go but who cares i or me wan't be there what else is there to say i am dead bad luck

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert,
Thank you for sharing your feedback with us and I am glad to hear your policy has been set up to suit your needs. We appreciate you taking the time to write your review.
Kind regards,
Alisa

Margaret

MargaretPerth, WA

Great Policy & Service

published

I have found all my interactions with Australian Seniors to be both professional and helpful. Their policy is comprehensive and easy to set up.
They were most compassionate, too, when I needed to make a claim on my policy.
I recommend them very highly.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Margaret,
I'm sorry to hear that you had to make a claim and we are humbled that our helpful team members were able to offer help through a tough time. Thank you for taking the time to share this with us, we really appreciate it.

excellent

published

The policy is good value and was very easy to set up. Veronica was very helpful and prompt with her return call that I requested. I would recommend Seniors Funeral Insurance to anyone.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Gail,
Welcome to Australian Seniors! I'm delighted to hear you have found value in your policy and that Veronica was able to easily arrange your cover for you. Thank you for recommendation, we really appreciate it.
Kind regards,
Alisa

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cathy yates

cathy yatesIllawarra, NSW

I am pleased with our policy

published

Yes we are happy with our policy & options
I feel Seniors are trying to do the right thing by the aged person
And that the amount we are paying
Thankyou

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Jodi

JodiMetropolitan Adelaide, SA

  • 3 reviews

Professional and No Fuss

published

Believe the Policy indeed appropriate and very good value. The online submission was easy to work through and well designed. In summary, we received excellent service for this Policy as we have had on our other Policies with Australian Seniors

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Sandra W.

Sandra W.

  • 2 reviews

Very impressed with Tim and his helpfulness. The policy is just what was needed

published

The policy was very good value and was very easy to set up. Everything was explained to me and I understand the how the policies work. Very impressed with the information supplied

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Absolutely perfect

published

The service provided was just perfect.I find this policy very valuable.Took just a few minutes before everything was set up.I think I did the right thing choosing Seniors for my funeral plan.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent

published

My consultant was professional, informative & helpful.
English being my second language my consultant suggested having help with interpreting. With arranged help all my questions were answered satisfactory.
Thank you for your service

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Deb

DebMurrumbidgee Region, NSW

  • 3 reviews

Excellent customer service

published

I was assisted with my enquiry by friendly, knowledgable staff in both your incoming call centre & sales department. I was given helpful advice which made my call beneficial and rewarding

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Pinky S.

Pinky S.South East Queensland, QLD

excellent customer service

published

My Consultant was very informative and helpful...made a difficult job easy...Thank you..and very easy to understand...and very good value,I feel.and will make it easier for my Family when the times comes

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Pinky S,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Carla Canavo Joy

Carla Canavo JoySouth East Queensland, QLD

  • 2 reviews

it feels like good value, but I will discuss it with my children

published

My consultant was very clear and informative, answering all of my questions well. It was an easy policy to set up on the phone and I am hoping I will be able to manage the reasonable costs on my budget.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Hinga T.

Hinga T.Illawarra, NSW

I needed this. Can't go home without it.

published

I'm pleased with this policy. I preferred the maximum cover. Policy details were described clearly. I'm grateful. Living in Australia but confident I'll be going back home to New Zealand

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Hinga,
Thank you for taking the time to share this review with us. I'm glad to hear you felt fully informed when setting up your policy. Don't hesitate to reach out to us at Australian Seniors when you do move back home, .
Kind regards,
Alisa

Lee1

Lee1

  • 2 reviews

About time!

published

Looks like it will meet my needs and for a price that I will be able to afford. It was easy to set up over the phone with the information pack easy to understand.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Funeral expenses

published

Policy Is what I require and information provided to me answered all my questions, when I set it up over the phone. The process was simple. Very happy everything so far thank you.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Laureen,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be good value. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa

Page 3 of 31
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Questions & Answers

Daniela A.

Daniela A.asked

If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?

4 answers
Hinga T.
Hinga T.

No. 15000 is the maximum.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa

Daniela A.
Daniela A.

I already spoke with staff member thank you

Stephen N

Stephen Nasked

need to email new address to you please.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica

LAWRENCE M.

LAWRENCE M.asked

How much per month for 15.000 cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess

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