RaySydney, NSW
Most professional attitude.
I found the information given over the phone easy to digest in setting my policy up & plus ample opportunities to seek further information then, if my policy wanted more discussion.
1 comment
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Great customer service.
The policy is good value.its what we where looking for very well explained to how it works.didnt take long to set up at all.didnt have any problems.recommend to anyone.great service.
1 comment
Customer RelationsAustralian Seniors
Hi Wayne,
Thank you for your wonderful review. It is always a pleasure to hear of the excellent service that our customers are receiving and that you felt fully informed when purchasing your policy. ... Read more
We appreciate the time you have taken to leave your review. Kind regards, Alisa
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Best Insurance cover on the market
Totally impressed with customer service and the flexibility of the cover. No other Insurer offered the 5% reduction. I feel secure and looked after regarding my funeral. Thank you very much!
1 comment
Customer RelationsAustralian Seniors
Hi Mary,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs and of the great service... Read more
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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DerrickPerth, WA
very good insurance company
the policy was very competitivly priced and has a great rating against other companies i would recommend australian seniors to my friends and family and will be checking there pricing and service again next year
1 comment
Customer RelationsAustralian Seniors
Hi Derrick,
Thank you for taking the time to share your experience with us. I am pleased to hear of the positive experience when you had when setting up your policy and we really appreciate your recommendation.
Kind regards,
Alisa
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Nathalie daughter RobertSouthwest, VIC
Value for money
It's so easy to do things and it was great that i could change the payment day so that i don't get overdrawn thanks for your customer service well done
2 comments
Customer RelationsAustralian Seniors
Hi Nathalie daughter Robert,
Thank you for taking the time to share your experience with us. I am delighted to hear that we could assist with your change of payment date and of the great service that ... Read more
That's okay have a great day
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Micheline P.Perth, WA
- 4 reviews
I absolutely love the convenience of this company
Yes the policy was great value and the ladies i spoken to today they were quite professional and it made the policy easier to understand.. The 2 ladies they had an great personality.. thank you beautiful ladies for all your help.. specially the first person a lovely person Woman was so helpful
1 comment
Customer RelationsAustralian Seniors
Hi Micheline,
Thank you for sharing your review with us. We are thrilled to hear of the excellent service that our representatives provided you with and of the value you have found in your new policy... Read more
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NonoGreater Melbourne (Outer), VIC
- 2 reviews
Very happy excellent outcome
Extremely easy and fast to organise, the staff member was very helpful and I feel the policy is good value . I also feel I should have done it a lot earlier
1 comment
Customer RelationsAustralian Seniors
Hi Nono,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of ease in which you were able to set up your policy and of the great service th... Read more
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Jules56
- 2 reviews
Great Peace of Mind
Just set up our Policy. One easy phone call. Very helpful customer service and easy to understand. So happy to have this sorted. Very reasonable and competitive pricing. Would recommend to friends.
2 comments
Customer RelationsAustralian Seniors
Hi Jules,
Thank you for your kind words and your recommendation.
I'm glad our customer representative was able to provide you all the information you need to find cover that suits your needs at an affordable price. Welcome to Australian Seniors!... Read more
You’re welcome and thank you Alisa.
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Insurance for peace of mind
We have had this insurance for 5+ years. It was easy to set up and we know that our families wont have to worry about funeral costs for us, and as another policy owner said, I obviously haven't claimed cause I'm still here.
1 comment
Customer RelationsAustralian Seniors
Hi Jaybee,
Thank you for your continued support and loyalty, we really appreciate it. I am pleased to hear that we have been able to provide the peace of mind for you and your family.
Kind regards,
Alisa
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Jo joeHunter Region, NSW
- 2 reviews
Insurance you can’t live without
Yes my insurance was very easy to set up with just a few questions over the phone simple as then my policy was sent straight out to my home address
1 comment
Customer RelationsAustralian Seniors
Hi Jo,
Thank you for your wonderful review on your experience with us. It is always a pleasure to hear of the great service that our customers have received and of the ease in which we were able to assist.
Kind regards,
Alisa
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BevoMid North Coast, NSW
- 2 reviews
Inquiry about Funeral Insurance
My inquiry on Funeral Insurance was handled quickly and efficiently. The policy and options were clearly explained. I have just signed up so naturally I have not made any claims.
1 comment
Customer RelationsAustralian Seniors
Hi Bevo,
Thank you for taking the time to share your experience with us. I am pleased to hear that you felt fully informed when setting up your policy with us.
Kind regards,
Alisa
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Mary-AnneSouth East Queensland, QLD
Peace of mind.
From what I can remember it was pretty easy to set up and good value. It was over a year ago.
I’m doing this survey so I haven’t claimed on my funeral insurance. Ha ha.
1 comment
Customer RelationsAustralian Seniors
Hi Mary-Anne,
I’m glad to hear this was such a simple process for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa
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JimSydney, NSW
- 3 reviews
Excellent!
Everything completed as promised, very affordable cover, lots of questions asked and many times confirmed so I can get full understanding and make informed decision. Thank you I am very pleased with a policy and looking forward to transfer other policies to you.
1 comment
Customer RelationsAustralian Seniors
Hi Jim,
Thank you for taking the time to share your experience with us. It is wonderful to hear of the great service that you have received and that you were provided with all information to make an informed decision.
Kind regards,
Alisa
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DianeSouth Australia
Very good.
I found the policy to be good value for money and very easy to set up. Information was clear and concise. The staff were friendly, helpful and easy to understand.
1 comment
Customer RelationsAustralian Seniors
Hi Diane,
It is a pleasure to hear of the ease in which you were able to set up your policy and that you felt fully informed when choosing Australian Seniors to provide you with this valuable protecti... Read more
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Great product and excellent service
The insurance product with all its features is fantastic for older Australians. Also the service offered by the Seniors staff (Ethan) was excellent and exceptional. Set up was fantastic and easy
1 comment
Customer RelationsAustralian Seniors
Hi Max,
It is wonderful to hear of the great service that you have received from Ethan and of the ease in which you were able to set up your policy. Thank you for taking the time to share your kind wo... Read more
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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Greg J.Far North Queensland, QLD
Beneficiary Set Up
I received assistance from two agents today, 21st Jan, concerning the set up of a beneficiary for my Funeral Insurance policy. The process, on both occasions,was easy and comfortable for which I thank both agents.
1 comment
Customer RelationsAustralian Seniors
Hi Greg,
I am delighted to hear of the great service that you have received from our team and that we could assist with your beneficiary query. Thank you for taking the time to share your experience w... Read more
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FabianGreater Melbourne (Metropolitan), VIC
Excellent service
Very good value for funeral insurance. Always receive excellent service and advise. I have recommended Australian Seniors Insurance to friends and family and will continue to do so all the time
1 comment
Customer RelationsAustralian Seniors
Hi Fabian,
Thank you for your lovely review and recommendations. We are delighted to receive positive feedback and are very happy that we could offer you such outstanding service.
Kind regards,
Alisa
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PenelopeVictoria
Prompt professional and friendly
The consultant was very helpful and understanding. She was clear in explaining the policy. Happy to assist me in my needs. Cover was very easy to obtain. At no time did i feel pushed into making a decision.
1 comment
Customer RelationsAustralian Seniors
Hi Penelope,
Thank you for taking the time to leave your feedback, we really appreciate it. I am pleased to hear that the Customer Service Representative was able to make the process easy and clear for you.
Kind regards,
Alisa
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Honest old fashioned service shown by very patient operater
Easy to setup
Explained a few points I was not sure
Of and was patient and caring in her handling of me and my questions
Good value and opt out clause very good
1 comment
Customer RelationsAustralian Seniors
Hi Athalia,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received and of the ease in which you were able to set up your policy.
Kind regards,
Jessica
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Brenda G.Northern Region, NSW
family values keeping the family covered
the policy is good value it was extremely easy to set up the lady I spoke to was very professional and very polite I understood what she was talking about.
1 comment
Customer RelationsAustralian Seniors
Hi Brenda,
It is a pleasure to hear that we can provide you with the peace of mind, knowing that you are covered and of the ease in which you were able to set up your policy. Thank you for taking the ... Read more
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Questions & Answers
Daniela A.asked
If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?
4 answers
No. 15000 is the maximum.
Customer RelationsAustralian Seniors
Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa
I already spoke with staff member thank you
Stephen Nasked
need to email new address to you please.
1 answer
Customer RelationsAustralian Seniors
Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica
LAWRENCE M.asked
How much per month for 15.000 cover
1 answer
Customer RelationsAustralian Seniors
Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess
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Customer RelationsAustralian Seniors
Hi Ray,
informed when choosing Australian Seniors to provide you this valuable protection. Kind regards, JessicaThank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear of the great service that you have received from our team and that you felt fully... Read more