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Reviews

4.8

606 reviews
5
(532)
4
(46)
3
(14)
2
(2)
1
(12)
  • Value for Money
    4.7 (351)
  • Transparency
    4.8 (242)
  • Customer Service
    4.9 (355)
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Ray

RaySydney, NSW

Most professional attitude.

published

I found the information given over the phone easy to digest in setting my policy up & plus ample opportunities to seek further information then, if my policy wanted more discussion.



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great customer service.

published

The policy is good value.its what we where looking for very well explained to how it works.didnt take long to set up at all.didnt have any problems.recommend to anyone.great service.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Best Insurance cover on the market

published

Totally impressed with customer service and the flexibility of the cover. No other Insurer offered the 5% reduction. I feel secure and looked after regarding my funeral. Thank you very much!

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Derrick

DerrickPerth, WA

very good insurance company

published

the policy was very competitivly priced and has a great rating against other companies i would recommend australian seniors to my friends and family and will be checking there pricing and service again next year

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Derrick,
Thank you for taking the time to share your experience with us. I am pleased to hear of the positive experience when you had when setting up your policy and we really appreciate your recommendation.
Kind regards,
Alisa

Value for money

published

It's so easy to do things and it was great that i could change the payment day so that i don't get overdrawn thanks for your customer service well done

2 comments
Australian Seniors
Customer RelationsAustralian Seniors

That's okay have a great day

Micheline P.

Micheline P.Perth, WA

  • 4 reviews

I absolutely love the convenience of this company

published

Yes the policy was great value and the ladies i spoken to today they were quite professional and it made the policy easier to understand.. The 2 ladies they had an great personality.. thank you beautiful ladies for all your help.. specially the first person a lovely person Woman was so helpful

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Nono

NonoGreater Melbourne (Outer), VIC

  • 2 reviews

Very happy excellent outcome

published

Extremely easy and fast to organise, the staff member was very helpful and I feel the policy is good value . I also feel I should have done it a lot earlier

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Jules56

Jules56

  • 2 reviews

Great Peace of Mind

published

Just set up our Policy. One easy phone call. Very helpful customer service and easy to understand. So happy to have this sorted. Very reasonable and competitive pricing. Would recommend to friends.

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Jules56
Jules56

You’re welcome and thank you Alisa.

Insurance for peace of mind

published

We have had this insurance for 5+ years. It was easy to set up and we know that our families wont have to worry about funeral costs for us, and as another policy owner said, I obviously haven't claimed cause I'm still here.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jaybee,
Thank you for your continued support and loyalty, we really appreciate it. I am pleased to hear that we have been able to provide the peace of mind for you and your family.
Kind regards,
Alisa

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Jo joe

Jo joeHunter Region, NSW

  • 2 reviews

Insurance you can’t live without

published

Yes my insurance was very easy to set up with just a few questions over the phone simple as then my policy was sent straight out to my home address

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jo,
Thank you for your wonderful review on your experience with us. It is always a pleasure to hear of the great service that our customers have received and of the ease in which we were able to assist.
Kind regards,
Alisa

Bevo

BevoMid North Coast, NSW

  • 2 reviews

Inquiry about Funeral Insurance

published

My inquiry on Funeral Insurance was handled quickly and efficiently. The policy and options were clearly explained. I have just signed up so naturally I have not made any claims.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bevo,
Thank you for taking the time to share your experience with us. I am pleased to hear that you felt fully informed when setting up your policy with us.
Kind regards,
Alisa

Mary-Anne

Mary-AnneSouth East Queensland, QLD

Peace of mind.

published

From what I can remember it was pretty easy to set up and good value. It was over a year ago.

I’m doing this survey so I haven’t claimed on my funeral insurance. Ha ha.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mary-Anne,
I’m glad to hear this was such a simple process for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa

Jim

JimSydney, NSW

  • 3 reviews

Excellent!

published

Everything completed as promised, very affordable cover, lots of questions asked and many times confirmed so I can get full understanding and make informed decision. Thank you I am very pleased with a policy and looking forward to transfer other policies to you.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jim,
Thank you for taking the time to share your experience with us. It is wonderful to hear of the great service that you have received and that you were provided with all information to make an informed decision.
Kind regards,
Alisa

Diane

DianeSouth Australia

Very good.

published

I found the policy to be good value for money and very easy to set up. Information was clear and concise. The staff were friendly, helpful and easy to understand.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product and excellent service

published

The insurance product with all its features is fantastic for older Australians. Also the service offered by the Seniors staff (Ethan) was excellent and exceptional. Set up was fantastic and easy

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Greg J.

Greg J.Far North Queensland, QLD

Beneficiary Set Up

published

I received assistance from two agents today, 21st Jan, concerning the set up of a beneficiary for my Funeral Insurance policy. The process, on both occasions,was easy and comfortable for which I thank both agents.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Fabian

FabianGreater Melbourne (Metropolitan), VIC

Excellent service

published

Very good value for funeral insurance. Always receive excellent service and advise. I have recommended Australian Seniors Insurance to friends and family and will continue to do so all the time

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Fabian,
Thank you for your lovely review and recommendations. We are delighted to receive positive feedback and are very happy that we could offer you such outstanding service.
Kind regards,
Alisa

Penelope

PenelopeVictoria

Prompt professional and friendly

published

The consultant was very helpful and understanding. She was clear in explaining the policy. Happy to assist me in my needs. Cover was very easy to obtain. At no time did i feel pushed into making a decision.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Penelope,
Thank you for taking the time to leave your feedback, we really appreciate it. I am pleased to hear that the Customer Service Representative was able to make the process easy and clear for you.
Kind regards,
Alisa

Honest old fashioned service shown by very patient operater

published

Easy to setup
Explained a few points I was not sure
Of and was patient and caring in her handling of me and my questions
Good value and opt out clause very good

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Athalia,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Brenda G.

Brenda G.Northern Region, NSW

family values keeping the family covered

published

the policy is good value it was extremely easy to set up the lady I spoke to was very professional and very polite I understood what she was talking about.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 4 of 31
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Questions & Answers

Daniela A.

Daniela A.asked

If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?

4 answers
Hinga T.
Hinga T.

No. 15000 is the maximum.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa

Daniela A.
Daniela A.

I already spoke with staff member thank you

Stephen N

Stephen Nasked

need to email new address to you please.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica

LAWRENCE M.

LAWRENCE M.asked

How much per month for 15.000 cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess

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