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Reviews

4.8

614 reviews
5
(539)
4
(47)
3
(14)
2
(2)
1
(12)
  • Value for Money
    4.7 (356)
  • Transparency
    4.8 (246)
  • Customer Service
    4.9 (361)
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Jim

JimSydney, NSW

  • 3 reviews

Excellent!

published

Everything completed as promised, very affordable cover, lots of questions asked and many times confirmed so I can get full understanding and make informed decision. Thank you I am very pleased with a policy and looking forward to transfer other policies to you.



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jim,
Thank you for taking the time to share your experience with us. It is wonderful to hear of the great service that you have received and that you were provided with all information to make an informed decision.
Kind regards,
Alisa

Diane

DianeSouth Australia

Very good.

published

I found the policy to be good value for money and very easy to set up. Information was clear and concise. The staff were friendly, helpful and easy to understand.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product and excellent service

published

The insurance product with all its features is fantastic for older Australians. Also the service offered by the Seniors staff (Ethan) was excellent and exceptional. Set up was fantastic and easy

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Greg J.

Greg J.Far North Queensland, QLD

Beneficiary Set Up

published

I received assistance from two agents today, 21st Jan, concerning the set up of a beneficiary for my Funeral Insurance policy. The process, on both occasions,was easy and comfortable for which I thank both agents.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Fabian

FabianGreater Melbourne (Metropolitan), VIC

Excellent service

published

Very good value for funeral insurance. Always receive excellent service and advise. I have recommended Australian Seniors Insurance to friends and family and will continue to do so all the time

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Fabian,
Thank you for your lovely review and recommendations. We are delighted to receive positive feedback and are very happy that we could offer you such outstanding service.
Kind regards,
Alisa

Penelope

PenelopeVictoria

Prompt professional and friendly

published

The consultant was very helpful and understanding. She was clear in explaining the policy. Happy to assist me in my needs. Cover was very easy to obtain. At no time did i feel pushed into making a decision.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Penelope,
Thank you for taking the time to leave your feedback, we really appreciate it. I am pleased to hear that the Customer Service Representative was able to make the process easy and clear for you.
Kind regards,
Alisa

Honest old fashioned service shown by very patient operater

published

Easy to setup
Explained a few points I was not sure
Of and was patient and caring in her handling of me and my questions
Good value and opt out clause very good

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Athalia,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the great service that you have received and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Brenda G.

Brenda G.Northern Region, NSW

family values keeping the family covered

published

the policy is good value it was extremely easy to set up the lady I spoke to was very professional and very polite I understood what she was talking about.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Johanne

JohanneMetropolitan Adelaide, SA

Funeral Insurance

published

Good value and cost effective, Easy to set up. Nice person on the phone not too pushy. Gave me time to consider the proposal. Documents easy to understand. Happy person.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Johanne,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Funeral Insurance

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Lindsaym

LindsaymSouth East Queensland, QLD

  • 3 reviews

Clear and Concise information

published

The policy was easy to set up. The person who took my call explained everything in detail and ensured that I understood the terms and conditions of the policy. Prior to the end of the call the person who took my ca;; went over the terms again

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Douglas

DouglasPerth, WA

  • 2 reviews

Very happy with seniors insurance

published

Very happy all went very well.would highly recommend seniors insurance to all my friends and family my payments were very competitive the person helping set up my policy was fantastic I think his name was Marcel.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Gay

GaySydney Surrounds, NSW

Was made easy, explained well the experience was very good

published

Very easy to set up the policy is the right one for mead no problem with beginning able to understand friendly and very considerate I would recommend to other people

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Annette

AnnetteMid West, WA

So far so good

published

Explained well. Sound good for our needs. Like the fact that decrease instead of increase after 5 years. I feel confident that I will be a satisfied customer. The Insurance plan has a good feel about it

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Annette,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Vicki

VickiSouth East Queensland, QLD

I was explained everything so clearly. And the gentleman I spoke to was very helpful and understanding.

published

Yes I think the policy will be great value to me. And no I haven't put a claim in yet. This policy will suit my family and myself greatly. Thank you

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Essential cover

published

Overall funeral Insurance is expensive, but as at a certain age you cant buy normal life insurance there is not another option. Risk versus return for insurer is minimal.
Why 30 words minimum

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ian,
Welcome to the Australian Seniors community and thank you for taking the time to share your experience.
Kind regards,
Sharon

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Affordable security for whoever has to pay for my funeral

published

A telephone response to my online enquiry came within seconds and the consultant was friendly and efficient. There was no sales pressure. The policies the consultant helped me to select were good value and easy to set up.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sue,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Diane I.

Diane I.South East Queensland, QLD

Excellent

published

My policy is good for value and allows me peace of mind. Was very easy to set up only took about 15 minutes and I have had no problems so far.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Joan

JoanSouth-Eastern Region, NSW

Great policy easy to understand

published

Operator easy to talk to and easy to understand. He guided me through the process with confidence. Knowledgeable and helpful. All areas of the policy explained and quick response by email.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Wonderful Service

published

signed up for funeral insurance today it was a pleasant experience, the staff were amazing and wonderful to deal with the young woman set up my policy in no time at all

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
RGBargie

RGBargieSouth East Queensland, QLD

  • 3 reviews

Excellent product and great people to deal with.

published

My funeral Policy is great value. It was easy to set up and the people are always friendly and efficient.

I haven’t claimed Yet. I’d need to be dead first.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi RGBargie,
Welcome to the Australian Seniors community. I am delighted to hear you find your policy great value and our team, friendly and efficient. Thank you for sharing your experience, we appreciate it.
Kind regards,
Sharon

Page 5 of 31
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Questions & Answers

Daniela A.

Daniela A.asked

If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?

4 answers
Hinga T.
Hinga T.

No. 15000 is the maximum.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa

Daniela A.
Daniela A.

I already spoke with staff member thank you

Stephen N

Stephen Nasked

need to email new address to you please.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica

LAWRENCE M.

LAWRENCE M.asked

How much per month for 15.000 cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess

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