Read also:
britax safe n sound review fisher and paykel quicksmart drum clean rewards come true check balance bob jane t mart brookvale racq house and contents insurance reviews canon ts5160 pixma home printer reviewShopping Express (page 3 of 10)
Ryzen5Brisbane
- Verified customer
Slow to ship.
Ordered parts totaling $1250 late Sunday. All items were shown as being in stock and stated that they would ship in 24 hours. My order shipped on Thursday after emailing them the day before asking what was going on.
+1 star for being cheap.
Let's see how long it takes for Fastway to deliver (even though the delivery method selected was "Auspost, courier", very ambiguous)?
Similar opinion? Write a review on ieatwords.com.au!
Gavin PMelbourne
- 8 reviews
- 1 like
Unlike other people’s experiences
I bought 5 PC parts totalling $400. The parts were shipped the next day (unlike other people) except they used Fastway Couriers which I know from past experiences are TERRIBLE.
Similar opinion? Write a review on ieatwords.com.au!
Very slow service
Takes a long time to receive an order. They appear to be very slow in processing an order. It would seem around
2 days before it leaves their premises.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Shopping Express compares to other Online Shops
Know better, choose better.
Nightmare to deal with, Do not touch!
Bought a brand new phone with them, had no reception, took five months couldn't fix it. I was then issued a refurbished unit as replacement in accordance with their "Company Policy". Don't risk it!!!! Just don't!
Similar opinion? Write a review on ieatwords.com.au!
NicSydney
- 2 reviews
- 3 likes
Hopeless.
SSD Hard drive was dead on arrival. Said I have to wait 2 weeks so they can check if it's faulty. No follow up. No response to calls. Useless.
Similar opinion? Write a review on ieatwords.com.au!
JonPerth
- 7 reviews
- 4 likes
No problems
I ordered a motherboard from them because its price was good.
I got what I ordered in fairly good time.
Similar opinion? Write a review on ieatwords.com.au!
JamesBrisbane
- 2 reviews
- 7 likes
Don't trust them or their couriers!
Not only does it take 2 weeks for you to get something that is meant to come within 5 days (I ordered on a weekend so they had 10 working days to process and deliver) but the company they ship with left my box of computer parts on my front door even though it says signature required.
I would not recommend to anyone. Go local or to other companies as paying a little more is worth getting sooner and making sure it doesn't get taken or destroyed while sitting on your front step.
Similar opinion? Write a review on ieatwords.com.au!
CraigSydney
- 4 reviews
Thieves
Do not trust this company. If you ever have to return a product, they will take 15% of your refund without warning. This could amount to a large sum of money. It is a scam. It is illegal and it is totally immoral.
They will only accept returns by mail. Obviously, so that they don't have to personally take responsibility for their blatant theft.
I will never use Shopping Express again.
Similar opinion? Write a review on ieatwords.com.au!
Aufo8mycatAdelaide
- Verified customer
Useless, slow never again
I purchased a power supply case and mother board $1000 1 week later heard nothing from them on a 24 hr dispatch lol.
Rang them got the vaguest girl in the world I feel like I may have woken her up. Got yoldvxase was out of stock and would arrive tomorrow. So next day rang again actually got a guy that seemed legit and confirmed that case was due to arrive so stupidly I decided to add a graphics card which when asked they told me was in stock and keyboard and mouse 1400 more dollars gone from my account 5 days later still no case psu infac...Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Shopping Express compares to other Online Shops
Know better, choose better.
Worse customer service ever
Never sent the product, didn't say why, took weeks to reply to emails about it, refuses to communicate. Terrible company, avoid at all costs.
Similar opinion? Write a review on ieatwords.com.au!
Nathan GBondi Beach
Quick, good to deal with
My experience was very good. Ordered $1600 in of a parts on a Friday, it was a shipped Monday using Oz Post. I called them. Phone was answered quickly, they were professional. Not proactive in communications - a mouse had delayed shipping by 24hrs, which I only found out on the phone.. so maybe ring them if your order status isn't moving. But for me they were cheapest for a lot of my components, and I will use them again, happily
Similar opinion? Write a review on ieatwords.com.au!
Order
5 days gone by still haven't sent the product, I've tried getting in contact but have heard nothing back terrible customer service.
Similar opinion? Write a review on ieatwords.com.au!
EZ
I'm living in Sydney and it wasn't got any issue for the delivery. It only take 4 day for me
Similar opinion? Write a review on ieatwords.com.au!
YangSydney, NSW
- 3 reviews
- Verified customer
Clarify which courier they will use to ship your order
Bought a 1080 ti GPU (paid almost $1,300) on the 12th of AUG 2017. Unfortunately, they used Fastway Couriers. I've had very horrible experiences with them before and a quick Google search will show you how terrible they are - cannot contact the driver, tracking shows false information, drivers don't actually attempt to deliver, etc.
Bought a $90 pair of head phones on the 14th AUG 2017. Received it today because they used AusPost.
So for an item worth almost $1,300, they use a courier that is now for not delivering, yet for an item <$100 a reputable company is used..
Similar opinion? Write a review on ieatwords.com.au!
Alistair Cross
- 3 reviews
- 3 likes
- Verified customer
Order was never shipped, so I ended up cancelling.
When I placed the order, the website said that all parts were in stock and would be shipped by Aus Post Couriers and be with me within 3-5 days.
I sent an email at the 3 work day mark and got no response. I made a call at the 5 day mark and was told they had in fact not had the case in stock, but it had come in and they would package my order and it would be shipped. Still no contact 2 days later, so I made the call and was told the same thing, they had the part in stock and it would now be shipped.
Finally today I made the call again, wa...Read more
s told they would package it and send it today. I asked for confirmation of that as I had been told this before, I was not too certain that it would get done. (This was at 9:30 this morning). Having heard nothing at 1:30pm I called and cancelled the order. I instead went with a competitor that has shipped two orders to me in the time that I placed and never received the order from shopping express. They were the cheapest for the parts I was getting, but ultimately the customer service and lack of communication took its cost.Similar opinion? Write a review on ieatwords.com.au!
Find out how Shopping Express compares to other Online Shops
Know better, choose better.
NEWDNorth Queensland, QLD
- 5 reviews
- Verified customer
Not perfect, but not too bad
Am a regular customer over a number of years, making multiple purchases annually of an average spend of $650.00 per transaction, I have had few issues with Shopping Express. Generally my order is processed within 3 days and despatched soon after taking about 4 days to arrive in NQ, so about 10 days from when I order is factored in. I can only recall 2 instances where I was dissatisfied with their service, where SE failed to communicate to me delays with their warehousing and it seems email responses usually take more than 24 hours. When I have ...Read more
phoned, most times my queries have been promptly answered and actioned. Submitted a DOA 3 weeks ago, with a replacement arriving today - much sooner than I expected. No, the Shopping Express experience is not perfect, but they are often a lot cheaper than their competitors (so I expect a small trade-off, as cheaper often means a lot busier) and from my experience they are not too bad.Similar opinion? Write a review on ieatwords.com.au!
RONMAN
- 2 reviews
- 3 likes
Waiting on product to arrive....now told not in stock
Promising a 3-6 day delivery I was expecting my order to arrive by the 7th day and then receive an email to say sorry we don't have that item in stock anymore we'll send you a refund, not idea on an ETA for stock supplies or any offer to swap it for something else just a straight refund, see you later.
Terrible customer service.
Similar opinion? Write a review on ieatwords.com.au!
No response, hasn't posted item
Advertises to post 'Next Business Day', but one week later still hasn't posted and zero response to communications. Opening dispute with eBay shortly.
Similar opinion? Write a review on ieatwords.com.au!
AndrewSydney
- 2 reviews
Multiple happy purchases
Felt I should chime in because I don't get the bad rap some people are giving these guys. I've bought multiple hardware products (NAS enclosure, hard drives, motherboard, CPU, a water cooling system, a power supply... I mean, I buy pretty much any computer stuff from them) & not only are they consistently cheaper than any other computer websites in Australia I've found, the items always arrive super quickly.
The closest thing to a complaint I can give is that the last motherboard I wanted seemed to be out of stock for ages, but I don't feel I can blame them - I heard AM4 motherboards were pretty scan all around the globe for awhile.
Highly recommended.
Similar opinion? Write a review on ieatwords.com.au!
AMCGreater Melbourne (Outer), VIC
- 3 reviews
- 3 likes
- Verified customer
Promise FREE SHIPPING but charge you anyway
Made purchase of Samsung 960 PRO NVMe M.2 512GB SSD because good price and offered free shipping but they charge shipping anyway. 3 days later they mention in packing slip free shipping voucher which many people would not spot. I can use it next time but not what I signed up for. Never heard further from them on this matter but did get another promo offering free shipping. Can I rely on it.
Shopping Express normally good prices and delivery times but this is annoying.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
traveller12010asked
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010
2 answers
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
Danielasked
2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
1 answer
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.