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Reviews

2.7

196 reviews
5
(61)
4
(19)
3
(7)
2
(17)
1
(92)
  • Product Quality
    2.9 (17)
  • Return Claim MadeYes (6) · No (12)
  • Shipping
    3.3 (12)
  • Warranty Claim MadeYes (5) · No (11)
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Ryzen5

Ryzen5Brisbane

  • Verified customer

Slow to ship.

published

Ordered parts totaling $1250 late Sunday. All items were shown as being in stock and stated that they would ship in 24 hours. My order shipped on Thursday after emailing them the day before asking what was going on.

+1 star for being cheap.

Let's see how long it takes for Fastway to deliver (even though the delivery method selected was "Auspost, courier", very ambiguous)?

Gavin P

Gavin PMelbourne

  • 8 reviews
  • 1 like

Unlike other people’s experiences

published

I bought 5 PC parts totalling $400. The parts were shipped the next day (unlike other people) except they used Fastway Couriers which I know from past experiences are TERRIBLE.

Very slow service

published

Takes a long time to receive an order. They appear to be very slow in processing an order. It would seem around
2 days before it leaves their premises.

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Nightmare to deal with, Do not touch!

published

Bought a brand new phone with them, had no reception, took five months couldn't fix it. I was then issued a refurbished unit as replacement in accordance with their "Company Policy". Don't risk it!!!! Just don't!

Nic

NicSydney

  • 2 reviews
  • 3 likes

Hopeless.

published

SSD Hard drive was dead on arrival. Said I have to wait 2 weeks so they can check if it's faulty. No follow up. No response to calls. Useless.

Jon

JonPerth

  • 7 reviews
  • 4 likes

No problems

published

I ordered a motherboard from them because its price was good.

I got what I ordered in fairly good time.

James

JamesBrisbane

  • 2 reviews
  • 7 likes

Don't trust them or their couriers!

published

Not only does it take 2 weeks for you to get something that is meant to come within 5 days (I ordered on a weekend so they had 10 working days to process and deliver) but the company they ship with left my box of computer parts on my front door even though it says signature required.
I would not recommend to anyone. Go local or to other companies as paying a little more is worth getting sooner and making sure it doesn't get taken or destroyed while sitting on your front step.

Craig

CraigSydney

  • 4 reviews

Thieves

published

Do not trust this company. If you ever have to return a product, they will take 15% of your refund without warning. This could amount to a large sum of money. It is a scam. It is illegal and it is totally immoral.
They will only accept returns by mail. Obviously, so that they don't have to personally take responsibility for their blatant theft.
I will never use Shopping Express again.

Aufo8mycat

Aufo8mycatAdelaide

  • Verified customer

Useless, slow never again

published
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Worse customer service ever

published

Never sent the product, didn't say why, took weeks to reply to emails about it, refuses to communicate. Terrible company, avoid at all costs.

Nathan G

Nathan GBondi Beach

Quick, good to deal with

published

My experience was very good. Ordered $1600 in of a parts on a Friday, it was a shipped Monday using Oz Post. I called them. Phone was answered quickly, they were professional. Not proactive in communications - a mouse had delayed shipping by 24hrs, which I only found out on the phone.. so maybe ring them if your order status isn't moving. But for me they were cheapest for a lot of my components, and I will use them again, happily

Order

published

5 days gone by still haven't sent the product, I've tried getting in contact but have heard nothing back terrible customer service.

EZ

published

I'm living in Sydney and it wasn't got any issue for the delivery. It only take 4 day for me

Yang

YangSydney, NSW

  • 3 reviews
  • Verified customer

Clarify which courier they will use to ship your order

published

Bought a 1080 ti GPU (paid almost $1,300) on the 12th of AUG 2017. Unfortunately, they used Fastway Couriers. I've had very horrible experiences with them before and a quick Google search will show you how terrible they are - cannot contact the driver, tracking shows false information, drivers don't actually attempt to deliver, etc.

Bought a $90 pair of head phones on the 14th AUG 2017. Received it today because they used AusPost.

So for an item worth almost $1,300, they use a courier that is now for not delivering, yet for an item <$100 a reputable company is used..

Alistair Cross

Alistair Cross

  • 3 reviews
  • 3 likes
  • Verified customer

Order was never shipped, so I ended up cancelling.

published
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NEWD

NEWDNorth Queensland, QLD

  • 5 reviews
  • Verified customer

Not perfect, but not too bad

published
RONMAN

RONMAN

  • 2 reviews
  • 3 likes

Waiting on product to arrive....now told not in stock

published

Promising a 3-6 day delivery I was expecting my order to arrive by the 7th day and then receive an email to say sorry we don't have that item in stock anymore we'll send you a refund, not idea on an ETA for stock supplies or any offer to swap it for something else just a straight refund, see you later.

Terrible customer service.

No response, hasn't posted item

published

Advertises to post 'Next Business Day', but one week later still hasn't posted and zero response to communications. Opening dispute with eBay shortly.

Andrew

AndrewSydney

  • 2 reviews

Multiple happy purchases

published

Felt I should chime in because I don't get the bad rap some people are giving these guys. I've bought multiple hardware products (NAS enclosure, hard drives, motherboard, CPU, a water cooling system, a power supply... I mean, I buy pretty much any computer stuff from them) & not only are they consistently cheaper than any other computer websites in Australia I've found, the items always arrive super quickly.

The closest thing to a complaint I can give is that the last motherboard I wanted seemed to be out of stock for ages, but I don't feel I can blame them - I heard AM4 motherboards were pretty scan all around the globe for awhile.

Highly recommended.

AMC

AMCGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes
  • Verified customer

Promise FREE SHIPPING but charge you anyway

published

Made purchase of Samsung 960 PRO NVMe M.2 512GB SSD because good price and offered free shipping but they charge shipping anyway. 3 days later they mention in packing slip free shipping voucher which many people would not spot. I can use it next time but not what I signed up for. Never heard further from them on this matter but did get another promo offering free shipping. Can I rely on it.
Shopping Express normally good prices and delivery times but this is annoying.

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Questions & Answers

traveller12010

traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel

Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

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