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WM16Y892AU, WM16Y890AURossSouth East Queensland, QLD
- 2 reviews
One major issue
My problem with this machine is the low water pressure warning. I have almost 600Kpa water pressure at the tap yet it still beeps incessantly. When the warning goes off it continues to fill with water resulting in the water reaching half way up the door window. How to disable this useless warning?
Purchased in March 2021 at Winning Appliances.
1 comment
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auto dose and door switch failed - trouble getting Siemens to even inspect it
this machine is 6.5 years old. The auto dosing has failed and the door switch is faulty making it basically unusable. Spare parts on the internet for these items would be $A600 for a very upmarket $A2500 machine. Siemens want to verify the faults but I tried twice to book a service call and each time no-one contacts me as promised.
Purchased in March 2021 for $2,500.00.
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Sa CardaAU
- 3 reviews
- 1 like
Drier.
This machine is quiet and efficient. It condenses the water so you dont have the condensation in your laundry. The settings are easy to use. And it stops when the clothes are dry depending on the setting. My only criticism is the filters are a little fiddly, but totally worth it. Great machine.
1 comment
Bosch H.Siemens
Hi Sa Carda
Thanks so much for your positive feedback about the Siemens dryer we really appreciate it and we're glad to hear that are happy with it.
Thank you for sharing your valuable feedback.
If yo... Read more
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Mark aSydney
Consistently breaks down
We bought this washing machine brand a few years ago. We are a family of 4 and have pretty standard needs for a washing machine. This machine has broken down about 15+ times costing us huge amounts in service calls. Very dissatisfied with what is meant to be a high quality reliable brand.
If you are thinking about buying a Siemens washing machine, definitely think very carefully about your decision.
1 comment
Update on this matter. I contacted Siemens who agreed that the faults were excessive. They replaced the machine with a brand new one. We've had the new one for two months with no problems so far.
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DustyFar North Queensland, QLD
- 5 reviews
Very gentle on Clothes
Cleans clothes very well with the auto detergent dispensing, it does not waste detergent,
Nor rough on clothes like previous other washers,
Very quiet,
Love the programmed stop function, the machine will delay start and have your washing finished at a designated time, either when you wake up or when you get home from work, to avoid sitting in the machine wet for hours.
1 comment
Bosch H.Siemens
Hi Dusty,
Thanks so much for your positive feedback about your Siemens WM16Y892AU Washing Machine. We really appreciate it and we're glad to hear that you're enjoying the appliance.
If you have any f... Read more
Similar opinion? Write a review on ieatwords.com.au!
RoseVictoria
- 13 reviews
- 8 likes
Love it!!
Looks great, handles large loads easily. Reliable and energy efficient. Very quiet even with heavy duty washing. Lots of wash option cycles which can be altered to suit, very gentle on clothes yet gets them super clean. Would not use any other Brand in the future .... happiness in the Laundry. Previously used Bosch machines which are made by same company I believe but they sounded like planes taking off and coming in to land.
1 comment
Bosch H.Siemens
Hi Rose,
Thanks so much for the positive feedback about your Siemens WM16Y892AU Washing Machine, we really appreciate it and we're glad to hear that the appliance is serving you well.
If you have any... Read more
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WAgirl13Geraldton
- 2 reviews
Very reliable machine and gentle on clothes.
My machine gets a good workout and is strong and reliable. I have had many of the other brands and experienced problems with the electronics. It is a good solid washing machine and I can recommend it for families. It is easy to access for cleaning filters etc. also very quiet while in operation.
1 comment
Bosch H.Siemens
Hi WAgirl13,
Thanks so much for your positive feedback about your Siemens WM16Y892AU we really appreciate it and we're glad to hear that the appliance is serving you well.
If you have any future que... Read more
Similar opinion? Write a review on ieatwords.com.au!
HotwireNewcastle
- 5 reviews
Brilliant washing machine
What's not to like about this washing machine. If you can't read the instructions it would be a bother but for literate persons its amazing.
Not more moldy washing because it has a clean cycle that fixes that, and it tells you when to run that cycle too.
The wash has no residual detergent so your cloths don't have that soapy feeling. The machine adds the detergent and softener so you just put the cloths in and start washing. It turns itself of when it's done!
No shaking the house down when it spins and it's so quiet, it's often difficult to know when its on. FANTASTIC!!
2 comments
Bosch H.Siemens
Hi Hotwire,
Thanks so much for the positive feedback about your Siemens WM16Y892AU Washing Machine, we really appreciate it and we're glad to hear that you’re enjoying the appliance.
If you have an... Read more
2 years from purchase and this washing machine is as good as the day we bought it.
I have noticed other reviews that aren't so flattering and I suspect the reason is operation. This machine is desig... Read more
ned to add its own detergent and softener. It also likes a 90 degree cycle every few weeks to remove and mildew and fatty material. If you don't understand these requirements it's likely to give trouble.Similar opinion? Write a review on ieatwords.com.au!
MLDMelbourne
- 6 reviews
- 10 likes
- Verified purchase
Very happy with this machine
I purchased this washing machine in June 2016 to replace another machine that I had had endless problems with (see other reviews). This machine is quiet and works efficiently. It has a wide range of programs and it is fairly easy to set the machine to wash at whatever spin speed, temperature or number of rinses you might like. It dispenses detergent automatically for most washes (not on delicates, etc). Overall I'm very happy and satisfied with it. No service calls unlike my previous machine!
1 comment
Bosch H.Siemens
Hi MLD,
Thanks so much for your positive feedback about your Siemens WM16Y890AU Washing Machine we really appreciate it. ... Read more
If you have any queries, please do not hesitate to contact our After Sales Support team on 1300 167 425 to discuss further. Regards,SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
org8-
- 2 reviews
- 2 likes
Impressive 'robot washing maching' and a step beyond other machines, but with some flaws
Design:
The machine stores liquid detergent in tanks and then dispenses detergent (and softer) automatically. Turbidly sensor and other sensors sense how much detergent and how much washing and rinsing is required.
The good points:
Automatically senses how much washing and how much detergent is required.
Traditional machines was for a fixed time in the hope that the clothes must be clean by the end, this machine senses and washes until the clothes are clean.
Saves water, saves time, saves detergent and saves the clothes compared to washing so long that the clothes almost certainly will have been cleaned before the program has ended.
Good choice of cycles.
Stain removing programs are amazing and very effective.
...Read more
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PJASydney
- 3 reviews
- 3 likes
Faulty again - don't buy one.
Owned the machine only a few months when it began failing to spin the clothes properly, occasionally at first but then all the time. Not it wasn't operator error. It didn't spin up to speed for the serviceman either.
It took many months and numerous service calls before it was eventually repaired. They replaced the motor and every electronic circuit board in the machine, one part at a time. Repairs by trial and error.
Now the same fault has started again. Goes through the cycle and then only spins slowly so the clothes come out dripping ...Read more
wet. Doesn't matter which cycle or size of load. It won't even spin a single Chux wipe. When it work it is OK. Just OK, definitely nothing outstanding considering the price. But any machine that keeps needing repairs on an annual basis is total rubbish. Don't buy a Siemens.1 comment
SiemensHome AUSiemens
Hi PJA,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WM16Y890AU Washing Machine. ... Read more
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours. Regards, BoschHomeAuSimilar opinion? Write a review on ieatwords.com.au!
DeniceGCentral Coast
- 2 reviews
Not worth what we paid for it
We have had this washing machine for over 2 years & I don't feel like it washes very well. I have tried every different cycle in an attempt to make sure it was me & I have found every one the same. Our towels are scratchy & stiff, like wiping yourself on a piece of sand paper sometimes. I did a lot of investigation prior to purchasing this machine & thought it was the best, I'm very disappointed. I wouldn't bother spending the money on another one the same brand.
1 comment
SiemensHome AUSiemens
Hi DeniceG,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WM16Y890AU Washing Machine and can appreciate your frustration. ... Read more
With regards to your towels, please ensure you are using the appropriate cycle. We would generally suggest a cotton wash to ensure there is enough water in the drum during the wash. If we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours. Regards, BoschHomeAuSimilar opinion? Write a review on ieatwords.com.au!
Very unhappy customet
I purchased an I dos 800 less than 3 years ago. Less than 14 months later my washing was sprayed with black oil, repairmen kept telling me that nothing was wrong with it yet the washing was displaying the opposite. The machine was eventually replaced with another and low and behold less than 13 months later the exact same thing has happened I like this mac home but I am so terribly disappointed and frustrated with the service
Debbie
1 comment
SiemensHome AUSiemens
Dear Bubbles,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine and can appreciate your disappointment.... Read more
If we can be of any assistance to you, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours. Regards, SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
Spun clothes still soaking wet
Our machine worked well for the first 3 months. Now it does not spin properly and all clothes come out soaking wet. It doesn't matter what setting we have it on. Whether we fill it with clothes as recommended or just try to spin a load. Wet wet wet. Disappointed that the repairer has said it needs a new load sensor!!!
2 comments
SiemensHome AUSiemens
Hi Disappointed,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine.... Read more
We realise that your appliance is now being repaired, however if we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours. Regards, SiemensHomeAuwell a technician came and replaced the load sensing device and I must admit it is like a new machine, the clothes look and smell washed and yes they are spinning dryer then any other machine I have e... Read more
ver owned. I'm not convinced that it washes the clothes any better yet. I am now liking the machine however was very disappointed that it had problems so early in me owning it.....Similar opinion? Write a review on ieatwords.com.au!
Regretting my purchase
The automatic dose feature sounded great but in fact it leaked detergent. At first I thought I had spilled it and cleaned up the floor. I refilled the dispenser and the next morning found the entire contents all over my laundry floor. What a waste. When I phoned to book a service call I was advised the job was too small for someone to come out and fix the machine. Instead replacement seals were mailed to me and I had to fix the machine myself!
It operated reasonably for next 12 months or so but now it has stopped dispensing the detergent altogether. At least the company has agreed to a service call this time.
All in all I'm very disappointed and regretting my purchase.
4 comments
SiemensHome AUSiemens
Hi Sue,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine and can appreciate your disappointment.... Read more
We realise that you have since arranged a service agents attendance, however if we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours. Regards, SiemensHomeAuOnce again the automatic dose is not working. I have had nothing but trouble with this machine. The after sales service isappalling.
Since my past post the detergent dispenser has been replaced twice! It's now only working Intermittently. We are not on town water supply, so each time I have to rewash I'm wasting precious tank water too, I'm fed up.
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nerfherderPerth
- 30 reviews
- 1 like
Excellent results & quiet
We've had this machine about 6 months, and so far the cleaning results have been excellent.
The washing machine is very quiet and the I-DOS system saves time and detergent by automatically measuring the required detergent based on the load. We particularly like that you can have 2 different (liquid) detergents in the machine for different programs. We have kids and we use a low allergen/chemical detergent for their clothes.
The delayed start timer function is very helpful, allowing you to put the washing in at night, ready for washing ...Read more
in the morning. Fabrics come out in very good condition and we have not noticed any wearing issues - the machine seems to be gentle on clothes. The only issue with the machine is that the seal inside the door requires wiping dry after washing. If you don't wipe inside this seal, a small amount of waste water sits in there and is perfect conditions to grow mould. The seal is easy enough to wipe - we keep a cloth for this one purpose next to the machine. For a machine of this price point the quality is very good, although I would not expect a design flaw that creates such a health issue (mould) in the seal. I would have rated 5 stars, if not for this issue.3 comments
SiemensHome AUSiemens
Hi nerfherder,
Thanks so much for your positive feedback about your Siemens WM16Y890AU Washing Machine.... Read more
In regards to the door seal, we appreciate your feedback and will pass it on to our team to help further improve our products. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards,SiemensHomeAuUpdate: About a year in from purchase date and the washing machine is still performing well with no issues.
Update: The machine is 3 years old and still performing well. We had an issue last year with detergent leaking from the I Dos dispenser unit, but after a call to support, they advised to take it out ... Read more
and give it a good clean and it has been fine ever since.Similar opinion? Write a review on ieatwords.com.au!
yjsSydney
- 2 reviews
- Verified purchase
Great Washing Machine Ruined By Mouldy Door Seal
We've had the iQ800 for a little over two years and the rubber door seal is absolutely disgusting. There is mould growing everywhere and also in the crevice between the drum and seal which I can't get my fingers in to clean.
Called Siemens customer service and was condescendingly advised that I should use Milton disinfectant solution and hot washes. Tried that got rid of a bit of the mould on the seal surface but did nothing for the mould in the seal crevice.
For the record, we always wipe off the seal and leave the door open at least for 24...Read more
hours after every wash. I've had cheap front loaders in the past (Simpson, LG, etc.) and have never had this problem. It incredibly disappointing to spend big money ($2000) on what is supposedly a premium washing machine and to find that it can't even keep itself clean. What's more, the instructions manual doesn't say anything about cleaning and maintenance. Customer service spoke to me as if I'm an idiot and said I could be charged money as the seals are not covered under warranty. I would argue that a washing machine with that much gunk and mould in it, despite me undertaking regular cleaning after every wash, is not fit for purpose. My 14-month-old son has eczema and I have allergies - I don't think a mouldy washing machine will help.Purchased in August 2021.
1 comment
SiemensHome AUSiemens
Hi Yjs,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with mould on the door seal of your Siemens WM16Y890AU Washing Machine.... Read more
We'd like to help you investigate, so could you please send us an email at [email protected], listing the problems you are having and quoting BSH206555 in the subject line, or call our After Sales Support team on 1300 368 339 during business hours. Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further. Regards, SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
garyinsydney
- 13 reviews
- 5 likes
The Perfect Dryer
We have had the dryer for about one year. It dries very quickly, the laundry does not get hot and we use the condensed water for ironing as we now live in an area with very hard water.
It is pretty quiet and the fact that it dries at a lower temperature means the clothes last longer - no more melted underpants waistbands!
In the family we have another Siemens and 2 Bosch dryers. They are both owned by the same company and are basically the same. It was a question of who was offering the best price and warranty at the time of purchase.
All worked well and (touch wood) there have been no problems. The oldest machine is 6 years old.
1 comment
SiemensHome AUSiemens
Hi Garyinsydney,
Thanks so much for your positive feedback about your Siemens WM16Y890AU dryer, we really appreciate it.... Read more
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards,SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
Jason Bates-BrownswordSydney
- 2 reviews
- 2 likes
- Verified purchase
Great machine
We moved from a Fisher & Paykel washing machine about a month ago now, this machine is in a totally different league, the iDos is fantastic, load gauge and remaining time are all very handy features, to top it all off the machine is super quiet.
With 2 kids we wash about 4 days a week.
1 comment
SiemensHome AUSiemens
Hi Jason,
Thanks for your review. We appreciate your positive feedback about your Siemens WM16Y890AU Washing Machine.... Read more
Thank you for sharing some of the different features on this washing machine with other customers. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards, SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
Machine's with lots of faults.....
My wife and i shopped around and researched before we brought both the IDOS washing machine and also the matching dryer. These are quite an expensive purchase however with the name Siemens we thought that we couldn't go wrong with reliability ect... how wrong we were.
The machine does make life easy with the IDOS and also washes the clothes extremely well however we have not even had the machine 2 years and have had it fixed twice, with it out of action for weeks.
First the Hall sensor went which meant the machine, with the weighing sys...Read more
tem believed the machine was always over-loaded even when empty and would not spin the clothes. This was fixed however the parts seem to always have to be shipped in so having to take numerous days off of work (getting the problem looked at, then waiting for the part to arrive and then getting it fixed, which was trial and error) and living without a washing machine is quite the pain. Then there seems to be a known problem with the doors of these machines and the weight as out door went out of alignment so the door would not lock and cause issues with the locking mechanism. So once again more time with out a washing machine. The company that have always come to fix it have been lovely however this is not what you would expect from top of the range washing machine and dyer that are over 5k for the pair especially given that there is only 2 of us using it so it def has not had a hard life... i couldn't imagine having a large family and really using this machine hard. Lucky enough the door issue has also now happened with the dryer which requires a whole new door and hinge assembly so I'm really truly disappointed with the siemens products and could not recommend them to others as they have been the must un-reliable washer and dryer i have owned. Granted they have a 5 year warranty and do wash well but the amount of problems we have had already with them I'm wishing i was able to replace them and am dreading the ongoing running and repair costs after the warranty expires.3 comments
SiemensHome AUSiemens
Dear Bishop,
Thanks for sharing your experience with your Siemens WM16Y890AU Washing Machine and accompanying Siemens Dryer. We're very disappointed to hear of the trouble you've had with these parti... Read more
cular machines, and can appreciate the frustration and lost time while waiting for parts and organising repairs.Hi
Thanks for the reply, i havent got the my customer reference number but im hoping you are able to find out my details possibly through the service technicians that are still in the process of ord... Read more
ering a new door for the dryer, which are Mr dishwasher in Adelaide.SiemensHome AUSiemens
Hi Duane,
Your customer reference number is A0658647. The job number for your dryer repair is 970031204. We've spoken to our service technicians at Mr Adelaide and they're going to give you a call today.... Read more
Again we're really sorry for the time and inconvenience you've experienced due to these repairs. Regards, SiemensHomeAuSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Alex D.asked
Dear Siemens, the detergent dispenser on my washer is inconsistent. The volume of detergent dispensed varies resulting in unclean loads with residual smells. There's a clicking noise during for a long period during the "detergent dispensing" cycle. The machine is only 2yrs old. Didn't expect issues for such an expensive machine. I've already cleaned the detergent tray and tried doing a drum clean also. No error messages have come up. Been using the same detergent since we've had the machine. Did not have issues in the first 18 months.
What is the likely issue with my washer?
Maybe should have got a Samsung. Haven't had a problem with any Samsung products I own. Still going strong after 10 years.
2 answers
Bosch H.Siemens
Hi Alex D,
Thanks for the question regarding your Siemens Washing Machine.
Please contact us on 1300 167 425.
Regards, Siemens Home Australia
Logged a call with customer service. Let's see how it pans out. Particularly difficult to diagnose when the problem is intermittent. Hopefully, a case where Siemens can sort out without too much fuss nor cost me any more money, given 1 Siemens unit is the twice the cost of other brands. Cheers
Ennio M.asked
Why is my whites coming out not clean
1 answer
Bosch H.Siemens
Hi Ennio,
Thanks for the question regarding your Siemens washing machine.
With an issue like that, all we can suggest is trying different amounts or type of detergent.
If you need any more help, feel free to contact us on 1300 167 425.
Regards,
Siemens Home Australia
trent wasked
my iq800 condenser dryer is coming up with please close door when i go to start cycle and the door is shut
1 answer
Bosch H.Siemens
Hi Trent,
We're sorry to hear that you're having issues with your washing machine.
There's no troubleshooting we can advise for that other than making sure there is nothing stuck inn the door.
We'd like to help, if you contact us on 1300 167 425 well investigate for you.
Regards,
Siemens Home Australia.
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Bosch H.Siemens
Hi Ross,
the people who installed your appliance didn't install a flow limiter then the only thing we can suggest is a service call.Thanks so much for your positive feedback about the Siemens WM16Y892AU. We're sorry to hear that you're having issues with your washing machine.
The low water signal cannot be turned off. If ... Read more