Hi Janet. Of the various problems I encountered with my Smeg fab28 fridges, the shelves on the door were not included. Though, given your experience, possibly something to look out for as time goes by. When searching on-line for information about Smeg fridges, I came across references to some businesses having spare parts, though the main focus was on replacement seals. I would suggest getting in touch with the Smeg service centre, who might have, or be able to get, replacement shelves. For example, when my first Smeg fab 28 was taken away and replaced with my second fridge, I was told the fridge would be used for spare parts - it had all the shelves and drawers inside, near new, as the fridge was less than 12 months old. Good luck.