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Smeg SAHP86
Waste of money
Just recently bought this to an alternative to my energy zapping tumble dryer. Problem is it takes 3 hours to dry a load and then it’s not even dry. Don’t see how this is energy saving when my tumble dryer took less than half of that to dry, sucked in by salesmen’s trivial. Was not cheap at $2000, very disappointed, selling and going back to basics
1 comment
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GayeHobart
- Verified purchase
Complete waste of money
I purchased this model on salesperson's recommendation (after telling him I was a through and through Miele user and wasn't interested in other options), and it is the worst dryer I have ever used. Takes almost 3 hours to dry 2 towels. I specifically asked for a dryer suitable for king bed sheets - this machine knots them into a bundle so badly you almost cannot untangle them, leaving the sheet in the middle completely wet. When I complained to my retailer they said they had discontinued stocking this product because it was pathetic. I cann...Read more
ot believe I wasted $2,090 on supposedly a top end product. My local state Smeg representative said they needed to escalate my complaint to head office last month - I am still waiting for their call. I would never recommend a Smeg dryer (or indeed washer) to anyone2 comments
Steve C.Smeg
Dear Gaye, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Will do thanks Steve
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Other Heat Pump Clothes Dryers
DaveSydney
- 2 reviews
We had the very same experience
We got the new washer and dryer. The washing machine was making a lot of noise during spin cycle. The dryer was completely useless. 4.5hr and it was still wet. Smeg changed both machines over with the same result.
and then did the right thing took them away and refund the payment. We now got a new Miele, what a DREAM. So quiet, and the sensor make sure it does not work one minute for no reason.
2 comments
Rodney M.Smeg
Dear Dave,
could you please email our National Service Manager, [email protected] with your contact details, address and the problems you are experiencing with your appliance. Once he has this ... Read more
information, he can ascertain how to best rectify the problem. Regards Smeg
The problem was fixed.Maybe not for Smeg, for us it was. . Smeg collected the washing machine and dryer and refund the charges
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Find out how Smeg SAHP86 compares to other Heat Pump Clothes Dryers
Know better, choose better.
warytravellyPerth, WA
- 18 reviews
- 1 like
6 star energy. I think not
We needed to change our existing dryer as it created too much dust and condensation and was causing allergy problems. The SMEG SAHP86 was recommended with its 6 star energy rating. Well whoever in standards Australia gave this dryer 6 stars should hang their heads in shame. It takes over 4 hours to dry 2 bath towels and 2 bath mats. 9 times longer than my old dryer. As for sheets. Two king sheets takes 5 hours and they get rolled in a ball and you need to keep separating them or they will never dry. So there is no power savings. SMEG servi...Read more
ce agent ended up swapping out feyer on second call. The third call another service person came out and announced we were just not happy with it and the way it works it how it works. The attitude was not impressive when I pointed out it is not 6 star when my power bill is over $75 per month more than the old dryer and the time taken is way over want it should take and rolling sheets into a ball the only comment was "my LG does the same". I don't care. Any product given a 6 star energy rating that works like this is nothing short of a very expensive con. Stay away from SMEG if this is their support and design.3 comments
Rodney M.Smeg
Dear warytravelly, could you please email our National Service Manager, [email protected] with your details and the problems you are experiencing with your appliance. Once he has this informati... Read more
on, he can ascertain how to best rectify the problem. Regards SmegHi I have emailed and waiting on a response.
Steve C.Smeg
Dear Warytravelly, We have passed your details to our Perth people to make contact and discuss the issues you have with the appliance as set out in your email.
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Steve C.Smeg
Dear Karen - thank you for your review, however, I would like to have the opportunity to investigate this further. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Sme... Read more
g Australia. Can you please email me direct with your full name, address and a contact telephone number? This will enable me to organise an inspection and repair urgently. Kind Regards, Steve Cullen [email protected]