And I see I am not along with my one sided toasting toaster. Had it for about 18 months and just started cooking one side. Also the crumb tray captures about 50% of the crumbs, the rest are in my cupboard. So much for quality.

Loved the look of Smeg products and finally bought the toaster in November 2018. Used only for toast and only occasionally, as in maybe once a week, for a maximum of 4 pieces. By May 2022 it no longer lowered bread. The know is permanently stuck in the up position.What a waste of $199.99. Good bye Smeg!

I paid 139.99 for this toaster for our new kitchen in October 2016 - the kitchen wasn't even finished until late November and since then it has maybe been used max few times a week. The toaster also shorted our electrics last week and is now now toasting correctly. I contacted Smeg to see if there were known problems - they offered replacement and now withdrawn it due to guarantee expired despite fact I told them in initial email. Very very disappointed with this as this was an expensive toaster and hardly value for money.

Bought the chrome toaster and a kettle at the same time. Wanted a quiet boil kettle which it did for a while but slowly got noisier and noisier. The toaster stopped toasting evenly after a few months and now about 2.5 yrs later it toasts one side only. Update: on contacting Smeg they offered to replace the entire unit, which I consider marvellous especially after having had 2.5 years usage out of it. Hopefully the replacement will last the term. Many thanks to the service team at Smeg.

Awful product, looks awesome but after 1 year one side doesn’t toast, you have to flip your bread... takes a long one to toast also, i had my Kmart toaster 11$ for 4 years and this 200$ one only just made it out 1 year, was a gift and no receipt, pathetic, it’s only useful as a decoration.

hi there
I have purchased this toaster from Harvey Norman and it has been replaced 3 times all for the same problem, the breadlift lever wont click down. now this one is out of warranty so Harvey Norman cant do anything. I purchased the Smeg toaster because of the inferred quality of the brand but this hasn't worked out for me

This toaster is our second Smeg purchase and we have finally learnt our lesson. Smeg make pretty boxes and then fill them with low quality garbage. Each side of the toast browns a different rates, so you have to pop it half way through and turn it over. It is not even consistent. Put a second lot of bread in to toast on the same setting and it burns. Nor is the browning even over the slice of toast. $200 is a total rip off. A $20 toaster from K-Mart will give better results. Never again. Oh, if your wondering about the first purchase, it was a microwave oven whose internal light bulb blew every few months. Another pretty box filled with low quality garbage.