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Nicole
- 2 reviews
A toaster should toast!
Ive always wanted a Smeg toaster so when our $30 Kmart one stopped working I was happy to fork out the money for a Smeg in my new kitchen. It only toasted one side of the bread from the beginning so I returned it for a new one. New one just arrived, same problem so Ill be getting a refund and going back to Kmart! So disappointing!
Purchased in December 2021 at Kitchen Warehouse Online Store for A$165.00.
1 comment
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great toaster but why is power cord at front not rear ?
great toaster works great but who was the stupid person who put the power lead in front instead of back
so to see the controls my cord is so short to reach out from wall
Purchased in March 2021 for A$199.99.
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Remi GSouth East Queensland, QLD
2 years old and broken
Was very happy with the toaster until all of a sudden after 2 year, when I pull the lever down it doesn’t click into place and commence toasting. Completely unable to use.
Purchased in May 2021.
1 comment
Lesley R.Smeg
Hi Remi G - thanks for your review. Have you contacted us to discuss this matter? If not, can you please email us direct with your full name, address and a contact telephone number. Also, if you could... Read more
kindly include a photo of the toaster and also include a picture of the base of the toaster which has the serial number on it that would be a great help. You can email us at: [email protected] and we will be in direct contact with you to discuss this matter. Kind regards, Smeg Australia.Similar opinion? Write a review on ieatwords.com.au!
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Not worth the price
Beautiful looking toaster but it only toasts one side of the bread. Have to flip half way through in order to cook properly.
Disappointed as for the hefty price tag I thought it would work perfectly especially after only owning it since June this year. Probably would’t purchase another SMEG again unfortunately.
1 comment
Steve C.Smeg
Dear AFarrow, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone conta... Read more
ct details and also if you can scan me a photograph of the rating plate from the underside of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Michaelasked
Is there an inherent problem with this toaster as the cooking on only one side doesnt must be in the design? Smeg is able to fix this issue.
I bought this toaster only 6 months ago and now l have the same problem
3 answers
Not sure Michael
I posed the same question to them as they replaced my original with a new toaster which then also had the same problem only after a month. Both times it has shorted the circuit in our meter box.
They’ve replaced it with another which has now been working for a few months.
I believe there is a production issue as it is too coincidental but I’m not electronics expert.
Cheers
Lesley R.Smeg
Hi Michael - thanks for your question. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia - I wish to advise you that no there is not an issue with this toaster, however, can you please check that you have not accidentally pressed the bagel function? This feature will toast one side of the bagel or any other kind of bread, without toasting the other side. During toasting the Bagel button will light up to indicate that the function has been activated. You will see it lit up when you turn the toaster on. If this is not the case, can you please email me direct at: [email protected] with your full name, address and a picture of the toaster along with a picture of underneath the toaster which has the serial number on it. Once I have this information, I will be in direct contact with you to discuss this matter. Kind Regards STEVE CULLEN.
I have looked inside the toaster when it is on normal toasting and l noticed that not all elements light up. One side of the bread is burning while other side is half toasted.
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Lesley R.Smeg
Hi Nicole. Thank you for your review. In order for us to assist you, can you kindly email us direct with your full name, address and a convenient contact telephone number. we will then contact you dir... Read more
ect to discuss this matter. Our email address is: [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.