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Reviewer Photos & Videos
BrookeSouth East Queensland, QLD
Very excited
I met with Kirsten and Alana today at the Chermside Chemist Warehouse store. They were very helpful and knowledgeable and the technology was incredible. I will definitely be recommending the program and store. I can’t wait to see my results!!
1 comment
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The reviewer stated that an incentive was offered for this review
Peta FSouth East Queensland, QLD
- 3 reviews
Excellent care giving
A lovely experience and the 3D scan is amazing! All the girls were professional and all care was taken with the procedure. I was kept informed of what was happening and what was expected of me.
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Furniture Lover
- 4 reviews
Excellent Services
Very Pleased with the Knowledge the Smile representative offered they made me feel very comfortable and answered all my questions confidently. Can't wait to show off my Smile, so Pleased.
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave us this review!
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My journey has been very straight forward and easy
I have had aligners for 6 months and my follow up appointment was a great experience and hassle free. Very positive and professional, left me feeling positive and reassured I will achieve my goal.
1 comment
Emily W.SmileDirectClub
We appreciate your positive review!
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PeggyWide Bay-Burnett, QLD
This is great so far easy as 1.2.3.
The consultation went well friendly, happy to explain everything step by step to make sure my 15 year old understands everything that going to happen, No pressure to buy. A great experience overall.
1 comment
Emily W.SmileDirectClub
We're thrilled to read this!
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The reviewer stated that an incentive was offered for this review
NicoleCentral Highlands and Goldfields, VIC
Great first visit very informative
Neha was great to deal with and my 15 year old son felt very comfortable in the concultation Everything was explained throughly with no pressure to purchase. Can’t wait to receive retainers.
1 comment
Emily W.SmileDirectClub
Hi Nicole, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit wa... Read more
s a great one and will pass on the feedback to our shop managers!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jan DemarteGreater Melbourne (Metropolitan), VIC
Required more information and direction
Needed more information about removal of veneers before the scan to ensure the aligners are developed to straighten the teeth properly. I had veneers places on crooked teeth to make them look less crooked so if they are not removed first the aligners won’t straighten my teeth which will be a waist of money.
1 comment
Emily W.SmileDirectClub
Hi Jan, thanks for taking the time to leave us a review. Our SmileGuides are fully trained to provide information about SmileDirectClub and take the 3D image. If customers have any questions about tre... Read more
atment, we have a dental team available to assist with these concerns. I'll be following up with you privately, so we can make sure your questions are answered. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
AjkSydney, NSW
- 2 reviews
Excellent service
Have had nothing but excellent customer service from face to face visits to online and over the phone. If you're looking for that perfect grin... highly recommend Smile Direct Club.
1 comment
Emily W.SmileDirectClub
Thank you so much for sharing! This means the world to us.
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MikaelaGreater Melbourne (Inner), VIC
Fantastic service!
Had an amazing first consultation with staff. Both were very professional and explained every step. Was made to feel very welcome and comfortable and both made the experience very enjoyable.
1 comment
Emily W.SmileDirectClub
Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Mikaela.
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The reviewer stated that an incentive was offered for this review
Nicole was truly lovely and made me feel spoiled comfortable
Easy. Friendly. Positive. Both ladies were so lovely and friendly. Made me feel at ease. Process is so simple. Scanning was simple and not invasive. I was given all the info I needed.
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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BrookeGreater Melbourne (Outer), VIC
Perfect appointment
Tiffany made my consultation so quick, comfortable & easy!
The scanner was so interesting to watch how quick it was, So excited to start my new journey to get great teeth.
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
Similar opinion? Write a review on ieatwords.com.au!
Very good
Very straight forward and clear! Felt very comfortable and looked after. Loved the high tech computer teeth scanner. Very excited to start developing my new beautiful smile! So much better than braces
1 comment
Emily W.SmileDirectClub
We are loving your enthusiasm, Annie! This means the world to us -- thank you so much.
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Great experience!
Binh was very pleasant. Binh made me feel very comfortable by genuinely asking me questions to get to know me. He was very knowledgeable and proficient. I did not feel any pressure from Binh to buy this product, it was completely my choice
1 comment
Emily W.SmileDirectClub
Savannah, we love seeing this!
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The reviewer stated that an incentive was offered for this review
Good solid performance
Brinh was very pleasant and proficient. As the procedure was involving the mouth it was, to me, very important that everything was hygienic. Brinh was excellent in this regard: he made sure everything was done hygienically, AND he made sure I saw that it was all hygienic. Also I did not buy the product on the day. It was great that Brinh did not engage in high pressure sales tactics; he left me feeling pleased with my experience, and - if the computer models of my teeth are OK - highly likely to buy the product. Bree assisted competently.
1 comment
Emily W.SmileDirectClub
This makes us smile! Thank you, Cam.
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CHOPPERSouth East Queensland, QLD
Really made up for poor effort from USA
After SMD losing my impressions and pulling my hair out trying to deal with Customer Service, Linda and Nicola came to the rescue with outstanding service at Maroochydore, QLD. Thanks
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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AnaGreater Melbourne (Inner), VIC
Bec is excellent and very helpful with all questions
Very easy. Very professional and well informed. I would recommend to anyone who is having second guesses. They will accommodate any questions and any problems that you may encounter. Again they want you to be satisfied and happy. And you will get that.
1 comment
Emily W.SmileDirectClub
Ana, we are so happy to read such a great review about SmileDirectClub!
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AaronGreater Melbourne (Inner), VIC
Great
Dee was very helpful and easy going and explained every step in detail.. very pleasant experience, takes out all the nervousness and anxiety.. really great experience so far. Let’s get smiling
1 comment
Emily W.SmileDirectClub
Hello Aaron, thank you; we appreciate your feedback!
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Skye B.South East Queensland, QLD
Excellent service
The service was absolutely wonderful. They explained everything about their company and didn’t make it feel like a dentist room. Can’t wait to get my new clear aligners for the new year.
1 comment
Emily W.SmileDirectClub
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
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SamcassaSouth East Queensland, QLD
Quick and easy
The people there were very helpful and informative. It was a very laidback experience as she answered all my questions and told me about everything that will happen. Getting your teeth imaged was a easy process and soo much better then getting a mould done!
1 comment
Emily W.SmileDirectClub
This is why we do what we do. Thank you for the feedback!
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EdwardGreater Melbourne (Outer), VIC
Great place
Neha was helpful, she explained to us everything very well. We liked the technology and what it can do; Overall it was a good experience for me and my son.
2 comments
Emily W.SmileDirectClub
Edward, we really appreciate your positive review!
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Questions & Answers
AmandaBasked
Can you claim private health extras on these?
7 answers
Joy S.SmileDirectClub
If your private health insurance includes extras, you may benefit from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.
Do you have a provider number that I can use to get an estimate from y insurance company on my rebate.
Thanks
Joy S.SmileDirectClub
Hey Amanda, that is a great question. I will be reaching out via private message so we can speak further about this.
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Emily W.SmileDirectClub
Brooke, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!