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Reviews

(142)
(17)
(4)
(1)
(3)
  • Value for Money
    4.7 (113)
  • Product Quality
    4.7 (94)
  • Return Claim MadeYes (1) · No (139)
  • Customer Service
    4.9 (141)
  • Treatment StageI have had an initial consultation. (160) · I am part-way through a treatment plan. (5) · I have completed a treatment plan. (1) · I have not yet begun any treatment or had a consultation. (1)

Reviewer Photos & Videos


Brooke

BrookeSouth East Queensland, QLD

Very excited

published

I met with Kirsten and Alana today at the Chermside Chemist Warehouse store. They were very helpful and knowledgeable and the technology was incredible. I will definitely be recommending the program and store. I can’t wait to see my results!!



Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Brooke, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

The reviewer stated that an incentive was offered for this review


Peta F

Peta FSouth East Queensland, QLD

  • 3 reviews

Excellent care giving

published

A lovely experience and the 3D scan is amazing! All the girls were professional and all care was taken with the procedure. I was kept informed of what was happening and what was expected of me.



Customer Service
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Excellent Services

published

Very Pleased with the Knowledge the Smile representative offered they made me feel very comfortable and answered all my questions confidently. Can't wait to show off my Smile, so Pleased.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeNo
Store LocationChermside
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave us this review!



My journey has been very straight forward and easy

published

I have had aligners for 6 months and my follow up appointment was a great experience and hassle free. Very positive and professional, left me feeling positive and reassured I will achieve my goal.

Customer Service
Treatment StageI am part-way through a treatment plan.
Location VisitedQLD, Chermside
Return Claim MadeNo
Store LocationQld, Brisbane City
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive review!


Peggy

PeggyWide Bay-Burnett, QLD

This is great so far easy as 1.2.3.

published

The consultation went well friendly, happy to explain everything step by step to make sure my 15 year old understands everything that going to happen, No pressure to buy. A great experience overall.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
Return Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to read this!

The reviewer stated that an incentive was offered for this review


Nicole

NicoleCentral Highlands and Goldfields, VIC

Great first visit very informative

published

Neha was great to deal with and my 15 year old son felt very comfortable in the concultation Everything was explained throughly with no pressure to purchase. Can’t wait to receive retainers.

Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
Return Claim MadeNo
1 comment
SmileDirectClub
Emily W.SmileDirectClub

The reviewer stated that an incentive was offered for this review


Jan Demarte

Jan DemarteGreater Melbourne (Metropolitan), VIC

Required more information and direction

published

Needed more information about removal of veneers before the scan to ensure the aligners are developed to straighten the teeth properly. I had veneers places on crooked teeth to make them look less crooked so if they are not removed first the aligners won’t straighten my teeth which will be a waist of money.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
Store LocationBox Hill
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Ajk

AjkSydney, NSW

  • 2 reviews

Excellent service

published

Have had nothing but excellent customer service from face to face visits to online and over the phone. If you're looking for that perfect grin... highly recommend Smile Direct Club.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedQLD, Chermside
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for sharing! This means the world to us.

Mikaela

MikaelaGreater Melbourne (Inner), VIC

Fantastic service!

published

Had an amazing first consultation with staff. Both were very professional and explained every step. Was made to feel very welcome and comfortable and both made the experience very enjoyable.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
Store LocationBox hill
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Mikaela.

The reviewer stated that an incentive was offered for this review

Nicole was truly lovely and made me feel spoiled comfortable

published

Easy. Friendly. Positive. Both ladies were so lovely and friendly. Made me feel at ease. Process is so simple. Scanning was simple and not invasive. I was given all the info I needed.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!


Brooke

BrookeGreater Melbourne (Outer), VIC

Perfect appointment

published

Tiffany made my consultation so quick, comfortable & easy!
The scanner was so interesting to watch how quick it was, So excited to start my new journey to get great teeth.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.


Very good

published

Very straight forward and clear! Felt very comfortable and looked after. Loved the high tech computer teeth scanner. Very excited to start developing my new beautiful smile! So much better than braces

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are loving your enthusiasm, Annie! This means the world to us -- thank you so much.


Great experience!

published

Binh was very pleasant. Binh made me feel very comfortable by genuinely asking me questions to get to know me. He was very knowledgeable and proficient. I did not feel any pressure from Binh to buy this product, it was completely my choice

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Savannah, we love seeing this!

The reviewer stated that an incentive was offered for this review


Good solid performance

published

Brinh was very pleasant and proficient. As the procedure was involving the mouth it was, to me, very important that everything was hygienic. Brinh was excellent in this regard: he made sure everything was done hygienically, AND he made sure I saw that it was all hygienic. Also I did not buy the product on the day. It was great that Brinh did not engage in high pressure sales tactics; he left me feeling pleased with my experience, and - if the computer models of my teeth are OK - highly likely to buy the product. Bree assisted competently.

Treatment StageI have had an initial consultation.
Location VisitedVIC, Box Hill
Return Claim MadeNo
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This makes us smile! Thank you, Cam.

CHOPPER

CHOPPERSouth East Queensland, QLD

Really made up for poor effort from USA

published

After SMD losing my impressions and pulling my hair out trying to deal with Customer Service, Linda and Nicola came to the rescue with outstanding service at Maroochydore, QLD. Thanks

Customer Service
Treatment StageI have had an initial consultation.
Location VisitedQLD, Maroochydore
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!

Ana

AnaGreater Melbourne (Inner), VIC

Bec is excellent and very helpful with all questions

published

Very easy. Very professional and well informed. I would recommend to anyone who is having second guesses. They will accommodate any questions and any problems that you may encounter. Again they want you to be satisfied and happy. And you will get that.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Location VisitedVIC, Box Hill
Return Claim MadeNo
Store LocationBoxhill
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Ana, we are so happy to read such a great review about SmileDirectClub!


Aaron

AaronGreater Melbourne (Inner), VIC

Great

published

Dee was very helpful and easy going and explained every step in detail.. very pleasant experience, takes out all the nervousness and anxiety.. really great experience so far. Let’s get smiling

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hello Aaron, thank you; we appreciate your feedback!


Skye B.

Skye B.South East Queensland, QLD

Excellent service

published

The service was absolutely wonderful. They explained everything about their company and didn’t make it feel like a dentist room. Can’t wait to get my new clear aligners for the new year.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!


Samcassa

SamcassaSouth East Queensland, QLD

Quick and easy

published

The people there were very helpful and informative. It was a very laidback experience as she answered all my questions and told me about everything that will happen. Getting your teeth imaged was a easy process and soo much better then getting a mould done!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedQLD, Chermside
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you for the feedback!


Edward

EdwardGreater Melbourne (Outer), VIC

Great place

published

Neha was helpful, she explained to us everything very well. We liked the technology and what it can do; Overall it was a good experience for me and my son.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Epping
Return Claim MadeNo
Store LocationEpping
See all answers
2 comments
SmileDirectClub
Emily W.SmileDirectClub

Edward, we really appreciate your positive review!

SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!


Page 2 of 9

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Questions & Answers

AmandaB

AmandaBasked

Can you claim private health extras on these?

7 answers
SmileDirectClub
Joy S.SmileDirectClub

If your private health insurance includes extras, you may benefit from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement.

AmandaB
AmandaB

Do you have a provider number that I can use to get an estimate from y insurance company on my rebate.
Thanks

SmileDirectClub
Joy S.SmileDirectClub

Hey Amanda, that is a great question. I will be reaching out via private message so we can speak further about this.


Get an answer from our members and SmileDirectClub representatives

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