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Reviewer Photos & Videos
Angelina was great!
Angelina was very informative and genuinely cared about my experience and my current and future smile. The entire process was very well executed and prompt, I felt very comfortable during the process of the scan and the consultation.
1 comment
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Gurtej A.Metropolitan Adelaide, SA
Very good explanation how does it work
The staff was very friendly and staff member Kathy did a great scan, I’m excited to get my aligners and I can’t wait to see my self smiling and laughing with confidence.
ready to smile with smile direct club
1 comment
Emily W.SmileDirectClub
Thank you so much for this wonderful review!
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Henry LamMetropolitan Adelaide, SA
Excellent experience about the 3D scan
The manager did a great job to explain all the procedures I would be facing during the appointment. While the lady who operated the scan did a great job that she often cared about how I felt during the process.
1 comment
Emily W.SmileDirectClub
Henry, thank you so much for the positive review!
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Find out how SmileDirectClub SmileShop SA, Adelaide compares to other Dental Services
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LanaMetropolitan Adelaide, SA
Customer service pros
Very friendly and professional service for my 3D scan. I felt comfortable and at ease. Every detail was explained clearly. I’m excited for next step... receiving my aligners and improving my smile!
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Excellent customer interaction
The appointment was quick and easy. Chloe was very accommodating and informative, she explained the entire process in depth and answered any questions I had thoroughly. My only wish is that I came in sooner!
1 comment
Emily W.SmileDirectClub
Josh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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The reviewer stated that an incentive was offered for this review
Keachie M.Metropolitan Adelaide, SA
I can't imagine anything better!
Had a great experience at my appointment today with both Chloe and Natalia, the friendliest and most informative staff you'll ever meet. They both eased my worries and helped me get excited for the journey ahead. They were also both very helpful, explained the process in detail and answered every question I had. It's legitimately the easiest appointment I've been to, I wish I made an appointment sooner!
1 comment
Emily W.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Keachie. We are always here for you!
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Good Consult
I saw Nat today and the appointment went great and she was a wonderful resource of information. She was able to answer all of my questions and her manner was very friendly and approachable and made me feel supported through this entire process
1 comment
Emily W.SmileDirectClub
Joseph, this rating means the world to us. Thank you for taking the time to leave a review!
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The reviewer stated that an incentive was offered for this review
DanMetropolitan Adelaide, SA
Customer experience.
Really helpful staff that cared, quick effective process, well priced, no nonsense, just what I was looking for. Other companies are less affordable, these people want the best for their customers.
1 comment
Joy S.SmileDirectClub
Wow! This means a lot to us, Dan. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
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Wonderful service
Very friendly, approachable staff - they were very knowledgeable and happy to answer any questions I had. It was a very enjoyable and informative visit. They weren't pushy or overbearing but gave me the information and options to make my own choice.
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Alissa.
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Find out how SmileDirectClub SmileShop SA, Adelaide compares to other Dental Services
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Jo GMetropolitan Adelaide, SA
Positive experience
Fast,Friendly and professional service. The scan didnt take very long and the view from the window was amazing. Everything was clearly explained. I felt very supported. Looking forward to seeing some results.
1 comment
Emily W.SmileDirectClub
We're delighted to read this!
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john c.Metropolitan Adelaide, SA
This product is going to be great, it's going to change everything
The people were very vidrent with an up beat attitude about helping you fix your teeth, my guide was very helpful was very clear with what was going to happen cheers to the team in Adelaide as well as my guide angelina
1 comment
Joy S.SmileDirectClub
John, we're thrilled to see your kind review!
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The reviewer stated that an incentive was offered for this review
Kristie F.
- 3 reviews
Great experience
Chloewas lovely and make my son feel very comfortable talked us through the whole procedure step by step and explained how it would all work from start to finish helped make the decision so much easier
1 comment
Emily W.SmileDirectClub
Kristie, we love seeing this!
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Im so Excited, Staff were amazing!!
Everyone I meet were so friendly, wonderful and kind also were so helpful, my visit was amazing and Im so excited to get started on my new smile and see the results
1 comment
Joy S.SmileDirectClub
This makes us smile! Thank you, Abby.
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Brooke V.South Australia
Really relaxed & friendly staff!!
The smile guide was really friendly and asked questions about myself. She was very knowledgeable and honest about the process and seemed really empathetic! It was a very good experience!
1 comment
Joy S.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Brad CalvettCentral, SA
Keen!
3D scans were quick and easy to be done! The gals Angelina & Teegan were very professional and comforting! The tech that goes into this is wild and good to see everything haha Keen to get started!
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Find out how SmileDirectClub SmileShop SA, Adelaide compares to other Dental Services
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Amazing experience
My consultant Angelina was incredible, she made me feel so welcome and celebrated this journey with me. I was quite nervous going in but I am so glad I went! All of my questions were answered and I wasn't pressured to make a decision.
1 comment
Emily W.SmileDirectClub
Thanks, Amy! We're so happy to hear this.
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Liché E.Metropolitan Adelaide, SA
Amazing customer service and an Amazing view!
Angelina was super nice, answered all my queries confidently. It is obvious she is passionate about her job and genuinely believes in the product she is selling. I can honestly say my teeth were in safe hands.
1 comment
Emily W.SmileDirectClub
We're delighted to read this!
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Shannon B.Metropolitan Adelaide, SA
Fantastic customer service
Best customer service I have ever had!
I booked online and immediately received confirmations via text and email that were comprehensive and user friendly with links to further information.
Day of my appointment, I received a text message with thorough directions to the office - extremely helpful.
I was greeted by Kyle who I found to be so genuine and approachable.
The views from the office were awesome, the paperwork was a breeze with everything being done on an iPad.
Ashleigh did my 3D digital scan and what was most apparent to me was that...Read more
1 comment
Emily W.SmileDirectClub
We are thrilled to read such a wonderful review! Thank you.
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Debb I.Metropolitan Adelaide, SA
Good experience
Chloe was lovely and very thorough when doing the scan. Provided all information but was not pushy on the sale aspect. Would recommend the scan to those interested in aligners
1 comment
Emily W.SmileDirectClub
Debb, we really appreciate your feedback!
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Friendly and professional service
The consultation was very professional, friendly staff members, they were very welcoming and gave all the information. Good technology used, great service and also excellent location in the city. Would definitely recommend
1 comment
Emily W.SmileDirectClub
Katarina, thank you so much for the positive review!
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Questions & Answers
alexasked
What is the phone number of the adelaide office
1 answer
Emily W.SmileDirectClub
Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.
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Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.