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Reviews

4.9

50 reviews
5
(46)
4
(4)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.6 (37)
  • Treatment StageI have had an initial consultation. (43) · I am part-way through a treatment plan. (6) · I have not yet begun any treatment or had a consultation. (1)
  • Product Quality
    4.8 (31)
  • Return Claim MadeYes (1) · No (39)
  • Customer Service
    5.0 (47)
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Reviewer Photos & Videos

Angelina was great!

published

Angelina was very informative and genuinely cared about my experience and my current and future smile. The entire process was very well executed and prompt, I felt very comfortable during the process of the scan and the consultation.



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationCurrie street office
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

The reviewer stated that an incentive was offered for this review

Gurtej A.

Gurtej A.Metropolitan Adelaide, SA

Very good explanation how does it work

published

The staff was very friendly and staff member Kathy did a great scan, I’m excited to get my aligners and I can’t wait to see my self smiling and laughing with confidence.
ready to smile with smile direct club



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmile direct club, Adelaide South Australia
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this wonderful review!

Henry Lam

Henry LamMetropolitan Adelaide, SA

Excellent experience about the 3D scan

published

The manager did a great job to explain all the procedures I would be facing during the appointment. While the lady who operated the scan did a great job that she often cared about how I felt during the process.

Customer Service
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Henry, thank you so much for the positive review!



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Lana

LanaMetropolitan Adelaide, SA

Customer service pros

published

Very friendly and professional service for my 3D scan. I felt comfortable and at ease. Every detail was explained clearly. I’m excited for next step... receiving my aligners and improving my smile!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide westpac House
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!

Excellent customer interaction

published

The appointment was quick and easy. Chloe was very accommodating and informative, she explained the entire process in depth and answered any questions I had thoroughly. My only wish is that I came in sooner!

Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Josh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

The reviewer stated that an incentive was offered for this review

Keachie M.

Keachie M.Metropolitan Adelaide, SA

I can't imagine anything better!

published

Had a great experience at my appointment today with both Chloe and Natalia, the friendliest and most informative staff you'll ever meet. They both eased my worries and helped me get excited for the journey ahead. They were also both very helpful, explained the process in detail and answered every question I had. It's legitimately the easiest appointment I've been to, I wish I made an appointment sooner!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWestpac House, 21 Currie Street L30, Adelaide SA 5000
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Keachie. We are always here for you!

Good Consult

published

I saw Nat today and the appointment went great and she was a wonderful resource of information. She was able to answer all of my questions and her manner was very friendly and approachable and made me feel supported through this entire process

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide Store in Westpac House L30
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Joseph, this rating means the world to us. Thank you for taking the time to leave a review!

The reviewer stated that an incentive was offered for this review

Dan

DanMetropolitan Adelaide, SA

Customer experience.

published

Really helpful staff that cared, quick effective process, well priced, no nonsense, just what I was looking for. Other companies are less affordable, these people want the best for their customers.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Wow! This means a lot to us, Dan. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Wonderful service

published

Very friendly, approachable staff - they were very knowledgeable and happy to answer any questions I had. It was a very enjoyable and informative visit. They weren't pushy or overbearing but gave me the information and options to make my own choice.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide store
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Alissa.

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Jo G

Jo GMetropolitan Adelaide, SA

Positive experience

published

Fast,Friendly and professional service. The scan didnt take very long and the view from the window was amazing. Everything was clearly explained. I felt very supported. Looking forward to seeing some results.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're delighted to read this!

john c.

john c.Metropolitan Adelaide, SA

This product is going to be great, it's going to change everything

published

The people were very vidrent with an up beat attitude about helping you fix your teeth, my guide was very helpful was very clear with what was going to happen cheers to the team in Adelaide as well as my guide angelina

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Store LocationAdelaide, sa, Westpac house L30
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

John, we're thrilled to see your kind review!

The reviewer stated that an incentive was offered for this review

Kristie F.

Kristie F.

  • 3 reviews

Great experience

published

Chloewas lovely and make my son feel very comfortable talked us through the whole procedure step by step and explained how it would all work from start to finish helped make the decision so much easier

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Kristie, we love seeing this!

Im so Excited, Staff were amazing!!

published

Everyone I meet were so friendly, wonderful and kind also were so helpful, my visit was amazing and Im so excited to get started on my new smile and see the results

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

This makes us smile! Thank you, Abby.

Brooke V.

Brooke V.South Australia

Really relaxed & friendly staff!!

published

The smile guide was really friendly and asked questions about myself. She was very knowledgeable and honest about the process and seemed really empathetic! It was a very good experience!

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to see this review. Thank you so much!

Brad Calvett

Brad CalvettCentral, SA

Keen!

published

3D scans were quick and easy to be done! The gals Angelina & Teegan were very professional and comforting! The tech that goes into this is wild and good to see everything haha Keen to get started!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmile direct, Adelaide, 5000
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Dental Services

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Amazing experience

published

My consultant Angelina was incredible, she made me feel so welcome and celebrated this journey with me. I was quite nervous going in but I am so glad I went! All of my questions were answered and I wasn't pressured to make a decision.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks, Amy! We're so happy to hear this.

Liché E.

Liché E.Metropolitan Adelaide, SA

Amazing customer service and an Amazing view!

published

Angelina was super nice, answered all my queries confidently. It is obvious she is passionate about her job and genuinely believes in the product she is selling. I can honestly say my teeth were in safe hands.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationThe Adelaide SmileShop is in Westpac House at L30, Westpac House, 91 King William St, Adelaide, SA 5000
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're delighted to read this!

Shannon B.

Shannon B.Metropolitan Adelaide, SA

Fantastic customer service

published
Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are thrilled to read such a wonderful review! Thank you.

Debb I.

Debb I.Metropolitan Adelaide, SA

Good experience

published

Chloe was lovely and very thorough when doing the scan. Provided all information but was not pushy on the sale aspect. Would recommend the scan to those interested in aligners

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Debb, we really appreciate your feedback!

Friendly and professional service

published

The consultation was very professional, friendly staff members, they were very welcoming and gave all the information. Good technology used, great service and also excellent location in the city. Would definitely recommend

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Katarina, thank you so much for the positive review!

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Questions & Answers

alex

alexasked

SmileShop SA, Adelaide

What is the phone number of the adelaide office

1 answer
SmileDirectClub
Emily W.SmileDirectClub

Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.

Get an answer from our members and SmileDirectClub representatives

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