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MelMetropolitan Adelaide, SA
- 2 reviews
First consult was quick and easy.
Angelina was my consultant and she was amazing. I would like to thank Angelina for making me feel so comfortable and relaxed as soon as i walked through the door.
she explained everything very well and created a really comfortable environment throughout my 30min appointment.
It's hard to find great service like I received from the girls at Smile Direct, will highly recommend.
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voicemailMetropolitan Adelaide, SA
- Verified customer
Easy and hassle free!
Chloe was really great when my husband and I visited her in Adelaide, SA. She was friendly, helpful and straightforward. No gimmicks or spiels. Great service! Am considering it’s only fair I get mine next, it was that easy.
1 comment
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AdelaideMetropolitan Adelaide, SA
First Visit
Lots of information to follow within the next few weeks. I would have liked to try a sample liner rather than just hold an example just in case it was too uncomfortable to start the journey.
1 comment
Joy S.SmileDirectClub
Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Adelaide.
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It's so great
I'm glad being a member of smile direct club,I appreciate to much for well being entertained,I will be proud to introduce to my friends to be a member of it
1 comment
Joy S.SmileDirectClub
Thanks so much, George!
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The reviewer stated that an incentive was offered for this review
Thankyou
The staff here were very friendly and made me feel comfortable and more relaxed during my visit, THANKYOU!!!! I will defiantly recommend to everyone and can't wait to see what my new smile will look like
1 comment
Emily W.SmileDirectClub
Candice, we're proud of our team thank you so much for the shout out!
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Kathy K.Metropolitan Adelaide, SA
first visit
The consultant was very friendly and answered all my questions. The only negative was the option for single pay did not include retainers.
I would have happily paid the full amount upfront. Smile direct club should consider offering the same deal for the one time payment customers.
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Mansoor HabibSouth Australia
- 9 reviews
- Verified customer
Re-evaluation Scan
In my review, I’ve been open and upfront about being unsure if my teeth are as good as I hoped after getting up to month 4 week 3/4 aligners. I’m in a 5 month plan. The feedback email was very good, booked the appointment. Called to confirm and visited the shop. Staff was lovely and quickly took another scan. Excited to get an update and even more excited for the final result.
1 comment
Joy S.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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First visit
Too soon too tell. Only had my appointment today and I’m waiting for my Plan and product to arrive. The staff were really nice, friendly, and easy to talk to.
Can’t wait to get my products
1 comment
Joy S.SmileDirectClub
Now that's an honour! Thank you so much, Ajay.
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Great!
Service was great! Everything explained thoroughly which made me feel confident about the product. Super professional but relaxed at the same time and just generally a pleasant experience. Looking forward to the treatment!
1 comment
Joy S.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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Very nice
The lady that educated us about smile direct was very nice and smiley which made me feel relaxed and comfortable. She explained things well and made the whole appointment enjoyable and calming.
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lottie.
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Allison G.Metropolitan Adelaide, SA
So easy. Staff really friendly. Great experience!
My daughter & I were really excited to have the 3D scan. The staff were very friendly and explained everything to us. No regrets. Can’t wait to receive the aligners and see my new and improved smile.
1 comment
Emily W.SmileDirectClub
Allison, we really appreciate your positive review!
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Angelina was great!
Angelina was very informative and genuinely cared about my experience and my current and future smile. The entire process was very well executed and prompt, I felt very comfortable during the process of the scan and the consultation.
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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The reviewer stated that an incentive was offered for this review
Gurtej A.Metropolitan Adelaide, SA
Very good explanation how does it work
The staff was very friendly and staff member Kathy did a great scan, I’m excited to get my aligners and I can’t wait to see my self smiling and laughing with confidence.
ready to smile with smile direct club
1 comment
Emily W.SmileDirectClub
Thank you so much for this wonderful review!
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Henry LamMetropolitan Adelaide, SA
Excellent experience about the 3D scan
The manager did a great job to explain all the procedures I would be facing during the appointment. While the lady who operated the scan did a great job that she often cared about how I felt during the process.
1 comment
Emily W.SmileDirectClub
Henry, thank you so much for the positive review!
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LanaMetropolitan Adelaide, SA
Customer service pros
Very friendly and professional service for my 3D scan. I felt comfortable and at ease. Every detail was explained clearly. I’m excited for next step... receiving my aligners and improving my smile!
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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Excellent customer interaction
The appointment was quick and easy. Chloe was very accommodating and informative, she explained the entire process in depth and answered any questions I had thoroughly. My only wish is that I came in sooner!
1 comment
Emily W.SmileDirectClub
Josh, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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The reviewer stated that an incentive was offered for this review
Keachie M.Metropolitan Adelaide, SA
I can't imagine anything better!
Had a great experience at my appointment today with both Chloe and Natalia, the friendliest and most informative staff you'll ever meet. They both eased my worries and helped me get excited for the journey ahead. They were also both very helpful, explained the process in detail and answered every question I had. It's legitimately the easiest appointment I've been to, I wish I made an appointment sooner!
1 comment
Emily W.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Keachie. We are always here for you!
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Good Consult
I saw Nat today and the appointment went great and she was a wonderful resource of information. She was able to answer all of my questions and her manner was very friendly and approachable and made me feel supported through this entire process
1 comment
Emily W.SmileDirectClub
Joseph, this rating means the world to us. Thank you for taking the time to leave a review!
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The reviewer stated that an incentive was offered for this review
DanMetropolitan Adelaide, SA
Customer experience.
Really helpful staff that cared, quick effective process, well priced, no nonsense, just what I was looking for. Other companies are less affordable, these people want the best for their customers.
1 comment
Joy S.SmileDirectClub
Wow! This means a lot to us, Dan. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
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Wonderful service
Very friendly, approachable staff - they were very knowledgeable and happy to answer any questions I had. It was a very enjoyable and informative visit. They weren't pushy or overbearing but gave me the information and options to make my own choice.
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Alissa.
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Joy S.SmileDirectClub
We appreciate the positive review!