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ZipadiSydney
- 3 reviews
- Verified customer
Excellent service.
Excellent service. They had what I needed at a reasonable price. Postage Ewan’s quick & reasonably priced as well. Would recommend them to friends and will definitely use them again for sure.
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Review collected in partnership with Sparesbox
MatthewSydney, NSW
- Verified customer
Order issue resolved in minutes!
I ordered the wrong items, i contacted support via live chat and Chris was able to resolve my issue and get me the correct items in a matter of minutes. Extremely happy with the customer service!!
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- Verified customer
Very happy camper
Initially received wrong brake rotors (there are 2 different ones listed). Was able to easily return them & was promptly supplied the correct parts. Would recommend using Sparesbox as were very helpful
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MileSydney, NSW
- 2 reviews
Helpful.
Chris was very helpful The perceived problem was sorted out promptly pleasure to talk to. I had a few dealings with Sparesbox and always had positive results. Keep good work. Cheers now
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SteveSouth East Queensland, QLD
Customer service really helpful
Used a few times, had order and delivery issues with one order, but the service department was really helpful via live chat and got it all sorted pronto. Will continue to have my business.
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Very great and helpful
Helpful with helping me with my order. And rushing it through for me. My experience was really great and didn't take long to find my order and inform me of my order
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Alan LindenbergSydney, NSW
Great Service
Easy site, great price, and combined 2 seperate orders. The chat with Jacob was easy and seamless.
I will use them again as I have in the past. Thanks for your help.
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Easy to find live chat, friendly staff
It was very easy to find the live chat option on the website, I got a reply to my question within a couple minutes which was awesome. Overall good experience. Happy with the result.
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CadePerth, WA
Avoid at all costs!!!! Worst company & service ever!
emailed - checked on stock of an item, then placed the order once they confirmed... they then took our money and then informed us NIL stock of the item! absolute joke of of an incompetent company!!
Probable have to fight with them for the next 3 months to get my funds back now!
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P4TAU
- 4 reviews
Good stuff and price but SHOCKINGLY SLOW DELIVERY and TRICKY customer service.
To be fair. Price and stuff are good. This is my second purchase.
However, the delivery and customer service is very disappointing.
Please be seriously warned if you expect "3 working day delivery" (as promised on website).
After few days without any update of dispatch, I tried to get online customer service.
After 4 chats, 4 different days, I received 4 promises, and a number of misleading info, excuses.
In the last chat, I was told: "sorry, I have asked warehouse but not sure why they did not send". The ball is now passed to Melbourne warehouse. That's it.
That meant I was kept in the dark. Absolutely no idea when items would be sent.
...Read more
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RickSouth Australia
Easy to find and place order, but yet to receive the ordered goods
Placed order on the 17th April for Tachometer Pt# 890124 and have been waiting for its arrival, have been trying to track my order on several occasions only to be advised that my order has not been picked or delivery arranged, went to Live Chat and was advised that a delivery status update was placed with their supplier on the 27th April, still no update as to when I will be receiving my order, have read many negative reviews regarding sparesbox and didn't think they could be that bad, guess I was wrong, will not be using sparesbox in the future
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Worst auto company I have ever dealt with
This has been quiet possibly the worst experience I have ever had ordering car parts, it had been over a month and I have still not received the parts despite the website saying 7 business days. My car is now undriveable sitting in the garage meaning I have to borrow a family members car. I have contacted customer service a handful of times with them providing no help. Overall one of the worst experiences I have ever had considering I did another order with a major competitor on the same day and the parcel arrived in less than a week.
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leslieSydney, NSW
pro sellers
good ebayer professional people deal with recommended to anybody in this hard times helpful staff nice chat easy communication refund my money without any problem once again deal with theme
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The reviewer stated that an incentive was offered for this review
Very happy repeat SparesBox customer.
I've bought from Sparesbox a couple of times. Everything from shocks to wiper blades. The best prices, very quick shipping and good locally based online support should any issues arise.
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Jay HSouth East Queensland, QLD
- 2 reviews
- Verified customer
I'm Happy
Used Sparesbox for a few years now and I haven't had any issues so far. Good range of parts, decent price, pretty easy to use website. I'm pretty happy with em
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Review collected in partnership with Sparesbox
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MichelleSydney, NSW
- 3 reviews
- Verified customer
Slow Shipping, Items Listed as 'In Stock' Not Actually In Stock
Lots of products available on the website which is great. I love the variety of items and they have some great quality brands.
However am rather disappointed that I placed 2 orders (over 2 days) totalling about 15 products, then received multiple emails days later noting that 4 of the items I have ordered on those orders are unavailable due to 'listing errors'. The emails were very generic and noted that the 'Fitment Specialists' couldn't find alternatives. A quick search of the website and I found many alternatives for the same price. Also, th...Read more
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RickyGippsland, VIC
Not happy
Ordered a part on the weekend thought it would have been sent off Monday or Tuesday it's now Thursday and haven't heard anything. I emailed yesterday to see where it was they said they would investigate still no contact. Not happy at all.
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Robert T.Queensland
Great customer service would definitely recommend to my friends and family
The sight was relatively easy to navigate however I would recommend putting a warning on some cars due to crossover models that caught me out however even in times where it’s hard for stores to operate (covid19) they stayed professional and amazingly helpful the products were all packed very well and postage was still within reasonable timeframe
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Poor after sales service and shipping times
This will be the last time I use sparesbox. After experiencing long wait times on parts every time I use them, it was foolish of me to use them again and expect a different outcome. I spoke with Luke who tried his best to placate me and informed me that there are delays on shipping due to the current virus situation, however after dealing with sparesbox before any health restrictions in the past, this excuse simply did not wash. It was then explained to me that there are problems with their scanning equipment and that given the pickup date, I ...Read more
could expect my part to make it from Melbourne to Canberra in a mere 16 days. It was clear to me that despite all apologies being made, the problem was mine and not theirs. They already have my money so I suppose they have nothing to worry about. Thanks for the memories, sparesbox. You have shown me just how good the service is from the other providers I use.Similar opinion? Write a review on ieatwords.com.au!
Terrible no parts and they took money there phone number doesn’t work good luck everyone
Terrible experience Sparesbox took my money waiting on parts 2 day looking for me the give them a code from my bank what a carry on used my visa could contact them by phone number was useless bad for my business being messed around parts where meant to arrive 3 day no parts no refund good luck everyone dealing with this kind of business
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Questions & Answers
customer_first_namecasked
I wanted to buy Castrol Axle EPX 80W-90 20L 3375406 20 andf it is advertised as free Delivery and when i went to check out and pay there was a $25.95 Delivery Charge why???
No answers
Wayne K.asked
Ordered parts on the13/5/2018 at around 10am from Sparesbox and also ordered parts from Jamies touring solutions at 11am (12 volt oven) They are in Cairns and I am in Ballarat Victoria. Received email at 2pm from Jaimies touring solutions at 2:00pm stating that the order was packed and had been sent for delivery with tracking number. Nothing from Sparesbox. Received parcel from Jaimies touring solutions on Friday 17/5/2019. Nothing from Sparesbox. Tried calling Sparesbox to find out about order and got automated phone voice telling me there was a 1 minute wait next it tells me there will be a 2 minute wait after about 6 minutes it told me there was a 4 minute wait. Even Telstra counts down not up when waiting. Continues waiting and then phone was picked up then hung up. Tried this several times with same results so left a message to get call back. Nothing but did receive an updated delivery status at 7:12pm stating my order was on its way (a lot longer than their stated time of despatch between 24-48 hours). This is the last item I need for my 12 volt system and needed it finished as we are heading away next weekend. Had expected to finish it this weekend gone. Worst customer experience would not shop here again. Learn from Jamie’s touring solutions they know how to run a business and tell you if drop shipping.
No answers
Billasked
On Friday 27 Apr I ordered 2x5l liquid moly 5x30 special tech f oil, However I mistakenly ordered special tech LL. I rang and tried to change the order, The bloke staid that the order was changed and would be sent to-day. The oil I ordered was about $79 and I paid $158 by paypal. The oil I want is $86; therefore I owe you $14, The bloke did not seem interested in tellinf me how to pay the extra. Could you confirm that I am getting the liquid moly special tech F and how do you wish me to pay the extra $s
Bill Farrell
No answers
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