Sparesbox (page 4 of 10)

After sending multiple enquiries, I'm still waiting on an outcome, I'd suggest not purchasing through sparesbox. It's a massive inconvenience.

Terrible service. It’s taken several weeks for my order to be dispatched. On top of this, I have items missing from my order.

I received no communication from the customer service team to advise of delays until I reached out, at which point I was advised that the delays were due to ‘technical difficulties’ and ‘Supply chain’ issues, despite the fact all items I ordered appeared as ‘In stock’ at the time of order.

I won’t be placing another order.

Impossible to contact.

I was sent out the wrong part, no one to talk to about getting the right part sent out. Just a terrible company.

I ordered $85 worth of car care products, after waiting over 3 weeks products still not sent
So I requested a Refund within 24hrs they sent the products I will be sending them back for a full refund. And I will tell everyone Sparesbox don’t bother go to repco or go without better than dealing with MORONS.....

I have been trying to get an update from them because the snow chains I ordered have not shipped and I need them very soon on a trip. They do not respond to my messages and do not have a number to call.
Even the ordering process was suspicious: they asked me to repeat back a 'descriptor code' before they would process the order. I have never had to do that with any other merchant as far as I can remember.
I think the 'descriptor code' is just an authorisation code by VISA/MasterCard/Amex and I suspect one has to jump through that hoop because Sparesbox do not have a good standing with the banks.
I cancelled my order today and asked the credit card company refund my payment and investigate.

I've now purchased from sparesbox on two occasions, once through their eBay store and once directly from their website. Both have been poor experiences.

Purchase 1 was a PWR radiator for a Subaru Forester. I'd opted for express postage of this as the stock radiator had cracked leaving the car un-drivable. This item took 2 months to arrive with no real explanation for the delay provided.

Purchase 2 was set of brake rotors for a VW Golf. These were ordered on 13 may 2022 with a 5-10 day delivery time given. It has now been near on 6 weeks with...

Purchased a pair of Bendix slotted and Vented Brake Rotors, my car was off the road for TWO MONTHS!!!!! Waiting for the order to arrive!! No customer service, nobody answering phones, no live chat, no body!!!!! Absolutely shameful and appalling and will NEVER do business with these clowns again!! SHAMEFUL

I purchased a product from this company and the y took 5 days to even send the item..I messaged them before they sent the item and asked to cancel my order with no reply..I then was sent a message on ebay saying it had been sent ..I requested several times to have the order canceled but no reply at all..I've messaged 4 times since then with not one reply..The customer service of this company is very ordinary to say the least..Never agian wl I purchased from this company..

I ordered based on the 4-8 day shipping offered. On day 15 I sent a request via email to cancel my order. It was ignored. On day 20 I initiated a chargeback by PayPal. This was my third and last attempt at a sparesbox order. None of them have gone smoothly

Still waiting for my order 3 weeks after placing,
no reply to my inquiry these guys need to be shut down

I have ordered four times from SparesBox as they have been the best price for some parts, but they have continued to fail to meet their promise of shipping and delivery time. Every other online seller ships products within 48 hours - SparesBox takes weeks and weeks, and then uses very slow shipping services. They have removed their phone support line, and online chat, and do not respond to their support messages. Worst customer service ever, but they make videos about how awesome they are and pretend that you can get things in 24 hours. It's a terrible lie and I can't believe I fell for it again, shame on me. AVOID!!!

Ordered products 31/5 stating 4-8 day delivery now 17/6 . Checked tracking and not even sent yet . Like all the other reviewers you can’t speak to anyone, just an automated email response to your enquiry .DONT UE THIS COMPANY!

Easy to place an order and for them to take your money but 7 days later and still not tracking details. Two emails to their 'customer service' and still no reply. never use them again and will never recommend them.

Ordered shockies 10 days ago and thought I paid extra for shipping within 4-5 days and still haven't been shipped yet I won't ever do this again.

After 9 days of ordering my parts it hasn’t even left according to there tracking number.
Sent a emails and messages with the generic email reply stating there’s delays. How about note it before we purchase so we can go elsewhere.
1st and last time il deal with sparesbox

On the 25 May 2022 I ordered and payed in full, Castrol Hyspin Hydraulic Oil ISO 46 AWH 20L 4103410 (100L in total) which I was told was in stock and would be delivered within 4-8 business days.

I sent an email and tried calling on the 03/06 asking for an update and got an automatic reply saying someone will get in touch within 1-2 days. got nothing and emailed and called again on the 13th still no reply. 22 days later after placing my order and paying to not have any communication with anybody if fairly concerning.

I'm not sure what's goin...

They said said card declined, then charged my card twice, can get a response or refund, I spend a lot on cars every year, but I would be an idiot to just give money away, NEVER EVER SPARESBOX

Terrible experience - slow, unprofessional will never deal with them sent me a damage item not as described delivery takes weeks to come tried to cancell order due to delays they ignore my emails and and they send the order anyway no communication no tracking

Same as everyone else, ordered oil that was stated as in stock, messaged them 12 days later and was told it would be another 15 days as they’re experiencing delays, understand the delays, don’t understand selling something as in stock when it isn’t

Terrible experience - slow, unprofessional and a nightmare to deal with

Ignored my email requests to cancel order because ordered parts weeks ago and received nothing, then they send the order anyway despite me telling them to cancel it weeks earlier

Ordered brake parts, site stated they were in stock with 4 to 8 days for delivery. It’s now been 15 days with no delivery, tracking or communication.
I’ve emailed them 3 times but still no response. Can’t find a phone number to call them!
Very frustrating. The order was expensive, I’m worried I’ve been scammed by them.

I placed an order 2 weeks ago. Said at check out 4 days to deliver.
My order has not yet even been given to a carrier
I have tried contacting them and there is no reply and no way to call

Ordered a set of brakes/pads. No indication when buying of any delay to shipping.
A month later (3 weeks after it should've arrived) I asked and was told orders would be shipping by 03/06/22....
09/06/22 I queried again and received the same generic email pushing shipping back another 2 weeks.
No offer given of part shipment etc.
Requested a refund which was processed reasonably quickly but some clarity and communication would've gone a long way in the first place.

Ordered my parts, that were in stock, promised 4-8 days shipping. 10 business days later finally get a response to me emails, basically saying sorry we may have your parts in stock in another 15 working days. Why take an order if you don’t have parts, poor service and they don’t care.

Will never use again, would have been better just driving to repco, oh and am still waiting for the promised refund

2 months ago i bought a set of hella horns from these guys to do the horn upgrade fpr my forester. The first set of horns i bought was from sparesbox and up till this point everything was fine. I attempted to remove the rear bolts fixing the bracket to the horn body when i had the first sign of trouble. Long story short, i snapped the bolt mounts meaning the horns could not be used. Contact customer service through ebay and got told bluntly that this was user error as the bolts where not meant to be pulled. Any way i bought a second set of horns from another retailer and i managed to complete my upgrade. DO NOT SHOP WITH THESE GUYS!