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87 questions from our users

Tony M.

Tony M.asked

AWNA62

Does not spin

1 answer
Speed Queen
Craige C.Speed Queen

Hi Tony,
We need a little more info to be able to help you, please contact your nearest state distributor on 1300washer and they will be able assist.

Leah B.

Leah B.asked

AWNA62

I have accidentally pressed the High Efficiency button, how long will this soak for? And how can I get out of that setting now during this wash? It has been flashing for an hour

4 answers
Beau Cornerstone
Beau Cornerstone

Hi Leah, I checked the manual because I don't personally use the high efficiency setting . All it seems to say is to expect soaking during the agitation portion of the cycle. The IN USE, RINSE and SPIN status lights will flash one after the other during the soak periods. It's been several hours since you posted the question. Did your machine eventually complete the cycle? If it's still flashing I'd contact SpeedQueen in case it has a faulty module.

sammyuser
sammyuser

Hey, sounds normal, it has multiple long soak times and some washing actions with this setting.
My machine on this setting, washes / soaks for around 90 - 100 mins. ( A light flashes when its doing the soaking thing )

Leah B.
Leah B.

thank you

Shara F.

Shara F.asked

AWNA62

Hi there. Can you tell me how we add extra water when we add extra clothes? I dont think it can be done. Also I found that I could not start at the beginning of cycle unless I turned off the machine at the machine then turned it off at the power then turned the dial to the beginning. Is there an easier way?

2 answers
wannabeepro
wannabeepro

Not too sure whether this will work, but if you haven't started the cycle in wash mode, you should be able to increase wash level by leaving the lid up during water fill.

Shara F.
Shara F.

Ill try that next time. Thank you.

Shara F.

Shara F.asked

AWNA62

Hi. How do you add extra water if you add extra clothes?? I also dislike how you can not start at the beginning of the cycle again

1 answer
Missing left sock
Missing left sock

Hi Shara, I'm not sure how to start it at the cycle beginning again, maybe turn it off at the wall to force it to forget its cycle but I don't know if that would make it pump out I've never tried to change cycles. Just yesterday I added more to my load just after the agitator had started churning and managed to change the level to high by turning the cycle selector to OFF then the load selector to LARGE, re-selected NORMAL then pressed start.
Another idea is perhaps give them a call and ask then report your findings back here.
https://www.speedqueensales.com.au/
HTH.

Bill

Billasked

AWNA62

What is the ave life expectancy of these washers

1 answer
Petronella P.
Petronella P.

High efficiency cycle

Ituefa L.

Ituefa L.asked

AWNA62

My wtr107 10kg, the water doesnt pump out when finish washing . How can i fix it please I want to fix the fault myself

1 answer
Speed Queen
Craige C.Speed Queen

WTR107 is not a Speed Queen model so I cannot advise on a remedy for your problem.

Nicole

Nicoleasked

AWNA62

I have a speed queen and its extremely noisy when on spin cycle I have had it looked at and told the seals are gone and will cost around $500 just for parts it's only around 4 years old he said not worth fixing what is your opinion on this please

2 answers
Mitch s
Mitch s

Sold mine at about 6yo and brought a Samsung 9.5kg front loader will never look back. Nothing but dramas with my very expensive speed queen.

Speed Queen
Craige C.Speed Queen

Hi Nicole,
If your Speed Queen washer is being used in your home and was purchased new from an authorised Speed Queen retail agent at 4 years old it should be still under warranty and as such the cost of repair would be covered by that warranty. Contact your nearest Speed Queen on 1300washer for assistance.

mel63

mel63asked

AWNA62

which is better white knobs or black thinking of buying the AWNA62 8.5 top loader speed queen

1 answer
Speed Queen
Craige C.Speed Queen

Hi there,
There is no technical difference in the 2 models just a cosmetic difference.

Mel

Melasked

AWNA62

My Speed Queen washing machine is 10 years old and small water leak front left corner - have been told the seal is going and I need new machine as unrepairable. Is this correct. Please give advice

3 answers
Speed Queen
Craige C.Speed Queen

Hi Mel,
Your Speed Queen is repairable at any age and would suggest that you have an authorised Speed Queen service agent or your state Speed Queen distributor look at your machine. If you contact Speed Queen on 1300washer they will assist.

Mel
Mel

Thank you for your reply - I will book a service. Also do I need to act now if the leak is minor or can I wait?

Speed Queen
Craige C.Speed Queen

I strongly suggest that you get it looked at asap as the leak could effect other components.

Terry S

Terry Sasked

AWNA62

Can I add extra clothes items half way through the cycle?

2 answers
Yvonne B.
Yvonne B.

You can, but it wont start at the beginning of the cycle again. It will just continue with wherever the cycle is (as in during the wash, rinse or spin). When you lift the lid the machine stops, but starts again when you put the lid down. I wish the wash part of the cycle was just a little longer, but the machine works well.

Terry S
Terry S

Thanks Yvonne. That’s perfect and exactly what I’m looking for as some things need less washing than others, and otherwise I would have to do 2 washes. This seems to be the only top loader that does it now. Thanks again.

Sandra

Sandraasked

AWNA62

I currently have a whirlpool front loader 10kg washing machine which is 5-6 years old and have come across my first problem, electrical boards are not communicating with each other. The parts are hard to come by so I am looking at purchasing a Speed Queen front loader. I am asking if anyone has come across major problems, what their life span is and are they really worth the hefty price tag? Thank you in advance

4 answers
SkiTragic
SkiTragic

I,m not keen on washers with electrical control panels, however Speed Queen will be better than most. I prefer manual / simple controls because they are repairable and cost less. Electrical controls can be expensive to repair because the entire electrical mother board will contain the fault and have to be replaced. I,m not a fan of front loaders either due to wash quality. I recommend top loaders for this reason.

Speed Queen washers are built to last over 20 years and that has been our experience.

Hope this helps. Get back if you need more help.

Sandra
Sandra

Unfortunately it seems most appliances are becoming more technical than ever, hence more problems arising from this. I don't mind paying the price for a Speed Queen so long as they deliver and go the distance. The technician advised me that customers are now opting for cheaper washing machines with the 3-5 year warranty and replacing them when they break down instead of having them repaired. Thank you this has been helpful.

Yvonne B.
Yvonne B.

I dont know about Speed Queen Front Loaders either. Like the previous contributor, I prefer top loaders as I believe they do a better job of cleaning the clothes. I too agree with the principal that the more electronic circuitry the bigger chance of faults anywhere on the motherboard. My recent purchase of a Speed Queen washer has the manual dials for simplicity and hopefully less likelihood of major operation failure. I, like you, had a Whirlpool as my previous machine and it was brilliant. Lasted me 16 years with no major problems until the timer for the normal wash cycle went. I could have had it replaced I supposed, but as it only had a 6kg wash load capacity, I wanted something bigger, so decided to get the Speed Queen. So far it has been good. My Whirlpool had manual controls too, not an electronic panel.

Rod W.

Rod W.asked

AWNA62

Considering a new AWNA62 top load machine. The literature claims the machine uses 117 litres of water per load. But I understand this usage is only in the High Efficiency HE cycle which does not include a deep rinse. Does anyone know what the rated water usage is on the standard cycle?

4 answers
SkiTragic
SkiTragic

Rod, I just checked our copy of the User's Guide and there is no information regarding litres used per wash cycle.

You could call F L Costello & Co, on (02) 9748 2155. They may know.

That said, a given volume of water is needed to wash a given mass of fabric. Many front loaders use very little water which (In my opinion) will impact negatively how clean the cloths will be. Anyone can test this by setting their wash load to a low level then load up the machine with clothes. I expect the results won't be satisfactory and can damage clothing as well as place excessive load on the machine. Speed Queen have examined this question and it's a critical part of why their machines are so good. They know that a given volume of water is needed to wash clothes properly and that's one of the many reasons we buy Speed Queen. They wash our clothes perfectly clean, no lint, no tangles and at the end of the wash, clothing is almost dry.

I hope this helps!!

Yvonne B.
Yvonne B.

I have no idea the amount of water per cycle. I use mine on the small load setting most of the time and my washing comes out clean. The tub is fairly big, which when washing sheets and blankets it is needed for proper agitation. I only use the large load setting for those items. I agree with another reviewer that a certain volume of water is needed to get clothes clean. Too little water would impact this. 117Lt seems a lot and I would be very surprised if it used that much in a small load setting. The best way to find out is to contact Speed Queen themselves and ask them.

Speed Queen
Craige C.Speed Queen

Hi Rod,
The current series AWNA62 uses 117litres of water for a large wash on the "High Efficiency" setting and 177 litres on the "Regular" setting. If you select a smaller load size it will use less water on either setting. The amount it will use will be dependent on the absorbency of the clothes. On a smaller mixed load it may only use 88 litres.

Dallas

Dallasasked

AWNA62

Hello, could you tell me if the Speed Queen AWNE92 (AWNE92SN303AW01) is based on the new redesigned 2018 models in the US? eg AWNE9RSN115TW01 TR3000WN, TR5000WN, TR7000WN,
or are they based on the old design?
thanks,
Dallas

4 answers
SkiTragic
SkiTragic

Dallas, I don't know and suggest you contact Speed Queen here in Australia. What I can tell you is our new machine is excellent and if it lasts 24 years, the same as our old one, we will be very happy indeed.

Yvonne B.
Yvonne B.

I don't know either and suggest you contact Speed Queen

Dallas
Dallas

Will do.. thanks

Bruce

Bruceasked

AWNA62

Hi
I have all three light flashing on my Kleenmaid washing machine can anybody help me with what would be making them flash?
Thanks
Bruce

3 answers
Speed Queen
Craige C.Speed Queen

Hi Bruce,
I suspect you have your Speed Queen on the high efficiency cycle and the wash rinse spin indicator lights will all flash simultaneously when it is in wash pause mode.
When in the HE cycle the wash part of the cycle has 3 wash parts hyphenated by 3 soak pauses before going into the rinse part of the wash cycle.
Contact you nearest SQ state service department on 1300washer and they can answer any other questions you may have.

Yvonne B.
Yvonne B.

I didnt know that Kleenmaid and Speed Queen had anything in common. Are they both manufactured by the same people? I had a Kleenmaid machine about 10-12 years ago and hated it. Would never have another one. If they are both manufactured by the same people I hope my Speed Queen performs better over the long term than the Kleenmaid did or I'm not likely to remain happy with it for very long.

Speed Queen
Craige C.Speed Queen

Not all Kleenmaid models were made by Speed Queen. Kleenmaid contracted many different manufactures over the years to make their appliances.

Lucy godlee

Lucy godleeasked

AWNA62

Can you please tell me What is the difference between the options of 'High Efficiency' and 'Regular' on my AWNA62 SN 301AW01 model?
As I did not get a manual with the machine and can't find out about it.
Thank you,
Lucy Godlee
[email protected]

1 answer
Speed Queen
Craige C.Speed Queen

Hi Lucy,
You can download the instruction manual from this link http://www.speedqueen.com.au/media/213733/AWNA62-303-User-man.pdf
Meanwhile the difference between regular and high efficiency is that HE cycle uses less water however it does use more time to compensate. The HE cycle is only recommended for lightly soiled garment that don't give off lint as this cycle does not have a deep rinse where excess lint would normally be removed from the wash. Also you cannot use fabric softener without the deep rinse on the HE cycle.
regards Speed Queen

bounder

bounderasked

AWNA62

I'm concerned about the lack of a lint filter.

I have dogs who shed a lot of fine, fluffy, hair, which floats around in the air until it finds something to cling to, & most of it ends up on my clothes, or bedding. I avoid fabrics that attract dog hair, & my dryer does a reasonable job of getting most of it off, but in this case, reasonable is far from adequate. Obviously, it's not realistic to expect that a washing machine can solve my problem, but short of kicking the dogs out, there is really nothing I can do about it, so I'm looking for one that handles dog hair relatively well. I don't know what to look for in a machine, but all other concerns seem insignificant, by comparison.

Is it correct to assume that a machine with a lint filter will remove more hair than one without? Will this machine be significantly less effective than other machines, given my circumstances? and if so, what do you recommend?

Thanks!

3 answers
Simona
Simona

Thank you for your very informative question, unfortunately I cannot really comment on large quantities of dog hair as we do not have this issue, however we do have a number of saddle blankets that are full of Horse hair and I have never even contemplated using our household washing machine for cleaning the blankets - I do them the old fashioned way, a bucket of warm soapy water and plenty of arm muscle power. I'm sorry that I really cannot help you with your question, perhaps a question for the Speed Queen Reps?. Good Luck in your search.

Elsie
Elsie

Hello, I've had my Speed Queen Machine since 2012. It is a good robust machine but doesn't do well with filtering lint at all. My remedy is to place all clothes you DON'T want lint on - in a laundry bag. A good one with the smallest of holes (or double it up and use two). As far as sheets go, I have changed all my sheets to pure cotton, so I don't have a lint problem. I have lots of laundry bags which I have sewn to make them double and have had no more problems. It's a bit of a hassle as first, but well worth the effort. Because I am old and have arthritis, I find the knob hard to pull out to start - but otherwise a great machine. Enjoy, cheers........Elsie

Speed Queen
Craige C.Speed Queen

Hi there,
There are variety of Speed models available and while most of them look very similar each model is manufactured with an intended use. Some are designed to be exclusively use in conjunction with a clothes dryer and will not effectively remove lint from the wash leaving this function to the dryer to allow for a shorter wash cycle. there are specific models for home use which have effective lint removal. www.speedqueen.com.au

Richard T

Richard Tasked

AWNA62

Does it have a lint filter?

1 answer
Simona
Simona

... Unfortunately ... No ! Which is a big negative with flannelette items ....

Bimbo

Bimboasked

AWNA62

Does it have a filter?

No answers
Minh N

Minh Nasked

AWNA62

I have just bought a Speed Queen 10kg Front Load Washer AFNE9BSS. i can not find wool cycles. should i use permanent press cycle for wool items? Thanks.

1 answer
Speed Queen
Craige C.Speed Queen

Hi Minh N
Turn the garment inside out before you wash it. This will prolong the good condition of your garment
Using the delicate cycle, adding the detergent to the tray, not directly to the drum.
Select cool on the temp settings, and soak in the options.
Select the second rinse option and no spin.
Once the wash has completed open the door & squeeze excess water from the sweater gently into the drum.
Lay the sweater on a clean dry towel and place a second towel on top.
Roll the towels up to squeeze out excess water.
Unroll the towels and adjust the shape of the sweater to make sure it is evenly stretched.
Leave in a flat position to dry

Dan

Danasked

AWNA62

Hi there what is the problem when er co flashes on the screen?

No answers
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