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Spotlight Questions & Answers (page 3 of 5)
Online Store, Retail Stores (See All)89 questions from our users
I made an order last fortnight
I ordered nearly $100 worth of stuff,
Just before i clicked to pay- i had an incoming call, so i pressed frantically, for it to say : payment error,
I finished the call, to check my bank if it went through, sure it did,
But i had no reciept of any kind, apart form where the money went to: (horsham, Victoria spotlight)
I rang them but they cant do anything, customer care can..
Messaged them sent a photo of my bank statement.
No followup email..
Nothing..
Should i wait longer, or massage again..
What is the current promo code for ordering online?
Is spot light’s liquidity in question? It appears to be acting in a manner that often characterises organisations in financial problems. Specifically taking substantial deposits on goods and, months later no sign of the goods. Enquiries are met with aggression and obfuscation and unfulfilled promises of returned calls.
Neveragain, who knows, maybe. They could consolidate they outlets, have better online presence. Currently they website does not have all of their products varieties loaded. There is no option to click...
Read more and collect. Im sure there are things they can do to better their business whether they experiencing Liquidity or not. Im glad i have not had to place deposits on goods and now that Australia appears to be going into war with China, i don't know, Australia will have to reopen their own manufacturing, which will open more jobs opportunities.
Their online “ service” is atrocious.
I can’t decipher their in store receipts. They show a price, maybe a vip discount and maybe not. Recently I had a gift voucher to spend plus the $40 discount if ...
Read moreI spent over $100. I’m still not convinced it was processed correctly but was made to feel quite stupid when I queried it. Customer service equals zero! Staff think they’re doing a great job but most are defensive and not too helpful.
Perhaps it is time to alert the ACC to these practices. It is, after all, illegal to trade while insolvent. The failure to make the promised return calls (4 times) makes me very suspicious.
I’ve had my blinds for four years which were fitted and it has peeled off the top support and fallen down. It looks like it’s just be stuck on with cheap glue. What is the guarantee for fitted blinds?
I ordered king single flannelette sheets. Single were delivered, and this was not noticed. My daughter washed them and tried to make the bed then realised they were the wrong size. Order #29038784.
CanI take them to any Spotlight store and get a refund or swap for the right size if they have them? Thank you regards Mary
Hi Mary, you will have to try to call them or send an email to [email protected] with your order details. Hopefully you hear from them soon. It's been 12 days since my last reply to them and I ...
Read morestill haven't heard anything, they don't do things fast.
They are sleeping ..... if spotlight don’t take measures to wake their employees ......brand will sleep forever ....they make their choice to sleep or wake up and do business . Unfortunately we customers cop the stress
Caty it was $50 including the postage so I'm going to give them to someone else. I'll never order from them again
I got A delivery and item is Damaged who do I contact please ?Thank You
Jenny
How Do I Get A Repcement Please ?
Hi Jenny, this is the email to send too [email protected] they ask that you send photo's of the damaged item and as much info as you can about the damaged/broken item etc, along with the invo...
Read moreice number and you must let them know you are wanting a replacement in your message. Hope this helps.No use contacting spotlight customer service . They are aweful
I feel sorry for other great brands shutting shops ...
Read more These guys will be following the path soon if they don’t wake up and address customers . Spotlight will Sleep forever if they continue to ignore customers ......I feel sorry dear customers
When will the scrub material and patterns be available? Can I buy it on line? Live in Cairns.
In light of the COVID-19 situation, what consumer guarantee is there when a 50% deposit is required and the balance to be paid prior to installation. I really don't want to pay $5k upfront if there will be issues with the supply chain and the like
Hi I have paid for a order on.... 4 Koo Home cushions, Total of $107.00...through PayPal not overly concerned
due to Covid 19...but please can you acknowledge my order...ID 282158940000651446? Regards Jene Tucker. [number removed]
Do you have quilting fabric with easter theme eg easter eggs
when will delivery 28145611 e delivered
no28145611 when will this e delivered
I ordered 2 containers of 50 coathangers velvet in each . My VIP no is 2730035878692. I live at 3 Graham St Hamlyn Heights 3215.
They were ordered monday when will they e delivered i am not driving so could not collect them from town so i need to e home when delivered. my tracking no is28145611. Many thanks
Helen Jennings
I had plantation shutters installed 3 or 4 years ago they are drooping in the middle and scrape the window sill l want to know how to adjust them
How do I get rid of the over powering mouse smell on the new block out bedroom curtains I have just spent a fortune on the fabric I purchased from Spotlight and hours of my time making?
Hi Alison. Did you have any luck in getting rid of the bad smell. I had custom made blockout curtains made from Spotlight and they smell very bad. So disappointing.
Do you have INNER FOAM PLUS for lining quilted bags?
Would you say spotlight is dear,I got a quote for three bedrooms fake wooden blinds 3 thousand 2 hundred dollars!! average size windows?
That does seem quite expensive in my opinion... I only purchased x6 Cushions. In saying that, I went into my
Local store as is seen the 50% off advertised, I grabbed x6 cushions, took to the counter (...
Yeah I think there a rip off
Do you have in store cut to measure day and nioblind
I have some curtains that I purchased some time ago. I recently decided to use them and hung them in position. The most horrible, strong, chemical smell overtook the whole room, and even seemed to come into the next room. It took a day or two of warm weather for it it to reach a peak. I am concerned as to what chemical may cause this odour, and what are the repercussions to children's health in particular, once exposed to this? I have since taken them down, soaked them in the washing machine overnight, washed them the next day and left them in the sun. I then hung them in a shaded position for three days.
They have been ironed and returned to their hanging position and the smell while less is still obvious.
Hi. Did you have any luck with Spotlight regarding the bad smell coming from your curtains? Did they reply to your query? I’ve had blockout ones custom made and the smell is terrible overpowering.
Hi. Did you have any luck with Spotlight regarding the bad smell coming from your curtains? Did they reply to your query? I’ve had blockout ones custom made and the smell is terrible overpowering.
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