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Online Store, Retail Stores43 questions from our users
charmaineasked
When will the scrub material and patterns be available? Can I buy it on line? Live in Cairns.
Mim M.asked
In light of the COVID-19 situation, what consumer guarantee is there when a 50% deposit is required and the balance to be paid prior to installation. I really don't want to pay $5k upfront if there will be issues with the supply chain and the like
No answers
CharlotteJTasked
Hi I have paid for a order on.... 4 Koo Home cushions, Total of $107.00...through PayPal not overly concerned
due to Covid 19...but please can you acknowledge my order...ID 282158940000651446? Regards Jene Tucker. [number removed]
No answers
Elizabeth Wittasked
Do you have quilting fabric with easter theme eg easter eggs
No answers
Helen Jenningsasked
when will delivery 28145611 e delivered
Helen Jenningsasked
no28145611 when will this e delivered
No answers
Helen Jenningsasked
I ordered 2 containers of 50 coathangers velvet in each . My VIP no is 2730035878692. I live at 3 Graham St Hamlyn Heights 3215.
They were ordered monday when will they e delivered i am not driving so could not collect them from town so i need to e home when delivered. my tracking no is28145611. Many thanks
Helen Jennings
No answers
Sharyn Bixasked
I had plantation shutters installed 3 or 4 years ago they are drooping in the middle and scrape the window sill l want to know how to adjust them
No answers
Alison S.asked
How do I get rid of the over powering mouse smell on the new block out bedroom curtains I have just spent a fortune on the fabric I purchased from Spotlight and hours of my time making?
No answers
Lacretia Campbellasked
Do you have INNER FOAM PLUS for lining quilted bags?
Maureen F.asked
Would you say spotlight is dear,I got a quote for three bedrooms fake wooden blinds 3 thousand 2 hundred dollars!! average size windows?
2 answers
That does seem quite expensive in my opinion... I only purchased x6 Cushions. In saying that, I went into my
Local store as is seen the 50% off advertised, I grabbed x6 cushions, took to the counter (cause the ones I originally wanted they didn’t have any stock of) and the ones I took to the counter were not on special (despite being all mixed together) & were $49.95 each!!! I left them behind and proceeded to purchase the ones I originally wanted online.
Yeah I think there a rip off
Therese Z.asked
Do you have in store cut to measure day and nioblind
No answers
Paulineasked
Do U have any braiding that would be strong enough once put on a outside chair need information 8cm,10cm, 12cm could U plse let me know cost &colours plse
No answers
Phototakerasked
I have some curtains that I purchased some time ago. I recently decided to use them and hung them in position. The most horrible, strong, chemical smell overtook the whole room, and even seemed to come into the next room. It took a day or two of warm weather for it it to reach a peak. I am concerned as to what chemical may cause this odour, and what are the repercussions to children's health in particular, once exposed to this? I have since taken them down, soaked them in the washing machine overnight, washed them the next day and left them in the sun. I then hung them in a shaded position for three days.
They have been ironed and returned to their hanging position and the smell while less is still obvious.
No answers
Anne F.asked
Hi, I was just about to order some ready made curtains online, and I have just finished reading the reviews???? .Is your service really that bad.? Now I am not sure if I should go ahead with my order. Your store in gladstone queensland does not have the colour and quantity I need. The staff there also advised me it is quicker to order online than through the spotlight store where I live. (the store that employs them???). Perhaps you can give me some advice on this??? If I order online, am I guaranteed to receive what I order? Also what is the expected delivery time, from online store to central queensland? Are your customer service employees offshore??? Or in Australia.?
No answers
Jason M.asked
We purchased a circut machine and it doesn't work returned it on the same day and spotlight have said we can't return this and we need to contact circut direct. There goes the Australian consumer rights
1 answer
Hello Jason. The information Spotlight have given you is incorrect. You purchased the machine from them so your contract is with them not the manufacturer. Consumer law is very clear that if a product does not work as intended then you are entitled to a repair replacement or a refund. It is not up to you to chase the manufacturer but
Spotlights. Ask for the store manager and explain you will not be contacting the manufacturer as its not your job but theirs. You can also google Aust consumer law and show them. They must comply.
keri wilsonasked
i placed an order on sunday for a pet cover for a lounge - you accepted my credit card but you have not sent me an email to say when it will be delivered
No answers
keri wilsonasked
i placed an order on sunday but did not get an amail from am i still getting what i ordered
No answers
Noel Sasked
Anyone else having trouble with the excess of fluff from Spotlight towels.
A rime of appropriate fluff to the colour of towels we are using covers our bathrooms.
They have been washed numerous times and still produce fluff.
I hope it’s not going to cause some sort of lung disease.
It really is that bad.
No answers
mimiasked
Compare 'Semco Parisian Design Dress Maker Model White & Black Medium' and 'Singer 151 Adjustable Dress Model Medium/Large Grey'
What are the features of each?
Pros? Cons?
No answers
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