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Reviews

(27)
(2)
(0)
(2)
(6)
  • Build Quality
    4.6 (8)
  • Value for Money
    3.7 (9)
  • Safety
    4.8 (8)
  • Ease of Assembly
    3.0 (4)
  • Main User(s)
    • Child (5 - 11) (5)
    • Child (Under 5) (4)
    • Child (12 - 18) (2)
    • Adult (1)


D.M.S

D.M.SSydney

Great investment

published

We purchased this product due to recommendations from Choice Magazine. We've had our trampoline for around 4 years and it has been a fabulous investment. The kids love it still. It is a very safe trampoline that is extremely durable. while one of the more expensive options as far as trampolines go, there is no question that it is definitely worth the additional outlay. We've had no safety incidents to speak of and we'll never need to replace it (unless we decide we want a larger model, but this one is sufficient and suits our yard). Would definitely recommend this product.



1 comment
Springfree
Springfree T.Springfree

WooHoo! Thank you so much for taking the time to write such wonderful feedback about your Springfree Trampoline! We love hearing about customers Springfree love :) Kind Regards, Springfree Team


Jodie H

Jodie HGolden Beach

Love it!

published

We love our Springfree Trampoline! It is great quality and even though we got the small compact one there is plenty of room for our little girl to jump and play! Would highly recommend! I would also recommend installation as we did struggle with the strength required to put it together



1 comment
Springfree
Springfree T.Springfree

Thank you so much for your 5-Star Review Jodie! It is lovely to hear your daughter is enjoying her Springfree so much :) Kind Regards, Springfree Team

idira80

idira80Melbourne

  • 6 reviews
  • Verified purchase

Great trampoline

published

great trampoline, very sturdy. i have two boys, 10 and 5 yo. they love the trampoline, jump on it everyday. Assembly has a bit of issue, since they don't give clear instructions on the video they provided.

1 comment
Springfree
Springfree T.Springfree

Thank you for your 5-Star Review! We are thrilled to hear about how much you love your Springfree Trampoline :) We know you will love it for many years to come ! Kind Regards, Springfree Team



Chrispy

Chrispy

  • 2 reviews

Thank you Martin!

published

Thank you so much Martin!!
You did a brilliant job installing our trampoline. You were professional in every way.
Thank you so much!!
A brilliant trampoline with amazing service!!

Yes, the trampoline costs more than the average trampoline but it worth it in every way.
We love it!!

Chris ( mum of two )

1 comment
Springfree
Springfree T.Springfree

The best & safest trampoline around

published

My kids have had their spring free trampoline for 5 years now. It gets used daily, sits out in the weather and is still perfect condition.

1 comment
Springfree
Springfree T.Springfree

Thank you for your excellent review Tarryn! We strive to deliver a premium product and we highly value all feedback from our customers. Kind Regards, Springfree Team


Amazing Trampoline

published

Springfree Trampolines are truelly amazing. We bought one for our children for xmas back in 2006, at the time my eldest was 2.5 and youngest 6 months old. After all this time it is still in good condition. Our girls have had years of fun and as a parent we have not been concerned about there safety and worry of broken bones. Even our dog jumps up the ladder and runs flat out around it for about 2 minutes at a time. So not only does it still wear the kids out it wears the dog out also. Even Hubby loves to grab a doona and sneak out on dusk and look up at the stars...

1 comment
Springfree
Springfree T.Springfree

Chon H

Chon Hbrisbane

  • 2 reviews

What a awesome win! So so happy!

published

I won this trampoline in a competition at Australia Zoo and what a fantastic win! After having to leave our last trampoline in Hervey bay when we moved, This Trampoline Fits our yuard perfect & has brought plenty of laughs and smiles on my children’s faces. Thank you so much!!

1 comment
Springfree
Springfree T.Springfree

Woohoo! Thanks for the 5-star rating and your awesome comments! We strive to deliver an exceptional product, and love to hear such positive feedback from our happy customers :) Have a great day, and happy bouncing! Kind Regards, Springfree Team


Brad

BradSydenham

  • 3 reviews
  • 7 likes

Absolutely crap

published

I admit I bought second hand supposed to 3 years old.
The rods an absolute nightmare to get in as the rod holders always moving around out of place.
I regret my decision on buying this product and advise other parents to stay away.
The price of the product does not match the quality of the product.

3 comments
Springfree
Springfree T.Springfree
Brad
Brad

The video content is handy to watch but it's probably beyond most mum and dads.
The product is pricey for average people so should be easy to assemble. I would have used professional installers however they were booked out.

Springfree
Springfree T.Springfree
Dj

DjGreater Melbourne (Outer), VIC

  • 2 reviews
  • 16 likes

Spoiled by dodgy materials

published
9 comments
Springfree
Springfree T.Springfree
Dj
Dj
Springfree
Springfree T.Springfree

Terrible quality and customer service

published
1 comment
Springfree
Springfree T.Springfree

Assembly a nightmare!!!

published

Took a friend & myself over 4 hours to partially assemble the trampoline -- we had to resort to pulling the rods out of their slots some of the way then with great difficulty click them into the base, then we used a mallet to bash the rods back into their slots. Also, I question the safety aspect -- 10 year chipped his hip bone when playing on a friend’s.

4 comments
Springfree
Springfree T.Springfree
Chuck
Chuck
Springfree
Springfree T.Springfree

Great product

published

Was on this site to get a review on a Tgoma. Was surprised to see such negative reviews for the springfree. I have a 3 and 8 year old and they both love it. it was their xmas present last year and we live on the coast so we get brutal weather, it still looks and feels new. Great design too. very safe and robust. Note I did paysome to install it properly.

1 comment
Springfree
Springfree T.Springfree

Thank you for taking the time to write us a review Matt :) It is great to hear your family loves your Springfree Trampoline. We hope you continue to get lots of use out of it in the years to come, happy jumping to you and your family ! Springfree


Monique C

Monique CSouthwest, VIC

  • 16 reviews

A must for young kids!

published

I bought this trampoline gor my 3yr old. He absolutely loves it, and I love how safe it is. The quality is great and I love how there are no springs to pinch little hands or metal to damage little heads. I would definitely recommend this trampoline for a young family.

1 comment
Springfree
Springfree T.Springfree

Thank-you so much for sharing your positive feedback! We strive to deliver an exceptional experience and highly value our customer feedback! Happy jumping, and have a great day! Springfree Trampoline


Belong2don

Belong2donGosford

  • 4 reviews
  • 7 likes

Keeps breaking, warranty not what it appears

published
5 comments
Springfree
Springfree T.Springfree
Belong2don
Belong2don
Springfree
Springfree T.Springfree
Sarah

SarahMelbourne

  • 4 reviews
  • 1 like

Love the trampoline - didn't love the installation part

published

The Compact Round is a great trampoline, the perfect size for our backyard, looks good and works as it should. We've only had it for two months but all bouncy and fun so far.
Putting it together however was a bit of a circus. We did it ourselves, carefully following the instructions and video. Nearly lost the will to live at one point. Putting the rods in is not easy peasy like the video. You have to be strong, in addition to having willpower not to throw the rods over the fence when it doesn't work the first, second or third time!

Expected a Better Quality Product for the Price

published

After 2 1/2 rears the stitching around the mat has come apart and the rods are corroded.
The company wants $185 for a replacement mat.
I understand that the company cannot regulate how a trampoline is used, however I can assure you this one was jumped on by two featherweight children both who are still under 7 years of age.
We have had trampolines that cost 1/4 of the price last 5 time longer.
I would not recommend spending the money if you are looking at it lasting for more than 2 - 3 years.
Was great at first
I wish I had bought from a different company and not made such a poor investment


bulla

bullaNSW, 2096

  • 12 reviews

Best investment!

published

Kids just love this trampoline - a self entertainer! Cannot compare to any other trampolines on the market. The quality is supurb & it looks great especially now the frame colour is black & not green as in earlier models. The service at Springfree was also very good. The only negative would be the cost as it is very high, however in saying that I still would pay it again to have a Springfree over any other trampolines on the market.
Quality, look & safety.
Expensive but worth it.


Page 2 of 2

See all Springfree Trampoline reviews

Questions & Answers

Louise B

Louise Basked

My kids will be 10 and 8. Amateur gymnasts who enjoy flipping. We have only a small courtyard and whilst I know the compact oval would be a better size, is the compact round suitable for flips for this age group? Space is a premium unfortunately.

2 answers
First L.
First L.

my kids are 8 and 5(nearly 6), if they both on the trampoline, there is no way for them to do flips, jumping only, even with only one 10 years old kid I still quite doubt if there is enough room to do the flipping comfortably. My trampoline is Middle compact oval.

Springfree
Springfree T.Springfree

Hi Louise,
We don't recommend flipping on the trampoline for safety reasons however we have found that our customers who have gymnasts prefer the oval shape to practice. If at all possible i would recommend trying to get to one of our displays so you are able to see the size and the kids can test jump the trampoline. If you have any questions please do not hesitate to contact us on 1800 586 772
Kind Regards
Gabby


Connor

Connorasked

My question relates to the new 10 year warranty. After reading reviews, I am concerned with the durability of the product and the countless customer service issues highlighted. I am particularly concerned with numerous complaints that have been made about problems customers have experienced after a few years and the responses from springfree that the warranty had expired (after only a few years??) - I would have expected Australian Consumer Law to protect consumers over and above any terms and conditions that might be stated at time of purchase given that it would be reasonable to expect a product costing what these trampolines cost to last longer than a few years and that a statutory warranty would apply?? So, can you confirm that the new 10 year warranty is absolute and will cover any product issues in that time period and please specify exactly what (if anything) is not covered? Also, what has changed with the product that has enabled you to offer a longer warranty?? Many thanks

5 answers
Springfree
Springfree T.Springfree

Hi Connor, The new 10 year warranty is on trampolines purchased from September 2017 onwards. This covers each component of the trampoline from manufacturers defects for a period of 10 years from date of purchase. Please note that the ten year warranty is for the trampoline, not any accessories purchased. The warranty does not cover misuse or damage caused through lack of maintenance and shipping and assembly costs are not included as part of the warranty.

Our trampolines are designed and manufactured for outdoor use, and we are always looking for ways to improve our product and service including UV protection and protection against the elements to ensure that our product will last.

Should you require any further information, please contact our Customer Care team on 1800 586 772 to discuss our warranty.

Regards
The Springfree Team

Dj
Dj

My knee-jerk reaction, you should be suspicious about their warranty and post purchase customer service. We are disappointed and I wish I had the time and energy to take them to authorities. Older models were made with some low grade components - much lower than the price point would suggest you could reasonably expect. Owners of some older (not very old, guessing 2010 to 2015) units who supported the company and allowed them to prosper have issues with their purchases that the company is turning their back on. A component (not fit for purpose) breaks down and the knock-on effect pretty much results in a right off. Customer service is the ‘heading towards a NO in a blunt fashion’ type rather than an ‘appreciative, heading toward a yes’ type that I believe we should expect, given the cost of their products. Our concerns within warranty period were dismissed, despite the same issue being acknowledged outside warranty, when we were told it was too late to claim.
All of that said and though it pains me, a 10 year warranty is a serious statement that they have used my money and improved. Had ours been under warranty that long (or even half that) and customer service been fair, I would have no reason to be an unhappy customer.
We loved ours while it worked but now feel it was terrible value for money and on principle we would buy another brand.

Connor
Connor

Thanks for the POV I’m going to avoid the risk given all the concerns raised and go with a different brand.


Denise

Deniseasked

Where can I purchase a new mat for the R54 trampoline & cost please?

1 answer
annamikela
annamikela

You have to contact the Springfree company directly. the number will be on their website.


Get an answer from our members and Springfree representatives

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