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SandraGreater Melbourne (Inner), VIC
- 3 reviews
Overall excellent but some negatives
My 4 year old loves his new trampoline. Everything is excellent quality.
However
The step is weirdly designed, comes apart.
Paint comes off trampoline legs as soon as you drag the trampoline around.
Purchased in November 2021 at Springfree Trampoline Australia for $1,500.00.
1 comment
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Happy MumSydney, NSW
Outstanding customer service
You truly stand behind your products, I knew I made the right decision by investing in Springfree. Our replacement trampoline was installed this morning and I have to say what a refreshing experience it was to deal with Springfree. From the initial warranty claim to delivery of the reduced price replacement trampoline was just under two weeks, amazing at this very busy time of the year. Everyone I spoke to along the way was so very helpful and cheerful. Your customer service was outstanding. Our 10 and 13 year old girls are happily back jumping.
Thank you and Merry Christmas
1 comment
Springfree T.Springfree
Great to hear your warranty claim with us has been a smooth experience. We strive to make all interactions with us positive and simple to ensure all customers have the best experience. We know your da... Read more
ughters are going to love their new Springfree and your family will have many more happy memories for years to come! Happy bouncing, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Don't buy the accessories
Don't buy Springfree trampoline accessories unless you want to waste your money! We bought a sunshade apparently designed for our trampoline model but it is significantly smaller than the trampoline and does not provide the sun protection needed. We tried to swap it for the next size up or get a refund as we put it on, but took it straight back off and still have the original packaging. We even went to one of the Springfree shops, but they refused to do anything. So now we are stuck with a sunshade that does not serve its purpose and have wasted a significant amount of money.
Purchased in October 2021.
1 comment
Springfree T.Springfree
Hi Lucy,
We are sorry to hear you had a negative experience with us. Thank you for taking the time to speak with us last week. As we discussed the Sunshade sits approximately 20cm from the edge of th... Read more
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Great trampoline but problems
If the trampoline wouldn’t keep breaking I would love to give it a 5 star. Our rods continuously pop out. We paid to have it installed and this still happened. They replaced the rods and it has just happened again!
Purchased in December 2021 for $1,500.00.
1 comment
Springfree T.Springfree
Thank-you for sharing your feedback, it is very important to us. We’d love to chat with your further to find out more about your experience. Please contact us on 1800 586 772. Thank you, Springfree Trampoline.
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BellaSydney, NSW
Hours of Fun! Perfect size for our little backyard
We got this for my daughters 3 & 5 and they jump for hours! Its so safe and sturdy im so glad i didnt get s cheaper option! The best trampolind
Purchased in August 2021 for $999.00.
1 comment
Springfree T.Springfree
Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline
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sssGreater Melbourne (Outer), VIC
kids love the trampoline
two kids 6 and 8 years old use the trampoline
I know its for one only but usually 2 or 3 go together
very safe
they never use the tagoma as they want to bounce together. the iPad stands used for music
1 comment
Springfree T.Springfree
Thanks for the great star rating! Have a great day! Springfree Trampoline.
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The reviewer stated that an incentive was offered for this review
The kids love it
My boys have a lot of energy and they love this trampoline for burning some of that off during the day. Their friends also comment on how bouncy it is compared to other trampolines. Very happy customer.
Purchased in September 2021.
1 comment
Springfree T.Springfree
Thanks for the great star rating! We love hearing positive feedback and value the opinions of our customers! Happy jumping and have a great day. Springfree Trampoline
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The reviewer stated that an incentive was offered for this review
JeanPerth, WA
Great trampoline for a small space
This is perfect for our small yard. It's a good size to move easily on the lawn and it's been going strong for 5 years! I highly recommend this trampoline for the quality and size.
Purchased in January 2021.
1 comment
Springfree T.Springfree
It is fantastic to hear you and your family are still enjoying your Springfree after 5 years of happy memories! We know you will continue to make more great memories and enjoy getting outside and being active! Happy Bouncing, Springfree Team
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The reviewer stated that an incentive was offered for this review
Great trampoline easy to put together
Quick delivery, great product which included easy to follow instructions. Trampoline was easy enough to put together. Didn’t need extra tools other than the ones provided. The kids love it.
Purchased in July 2021 at Online for $1,700.00.
1 comment
Springfree T.Springfree
Thank you for your excellent review Sam and for sharing your experience! We highly value such positive feedback from our customers. Happy jumping, and have a great day! Springfree Trampoline
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Brisbane BouncersBrisbane
Fun and silent.
8 years and still going strong! Our daughter was just a toddler when we brought our first springfee trampoline. She and her younger brother use it everyday. It is in the backyard exposed to the elements and the only reason we want to replece it is because the kids keep growing. The thing I like that maybe gets overlooked about these trampolines is that they are not just safe, fun and well made but silent. The old spring ones would be creaking and squeaking on every bounce. Not the springfree. We are upgrading to a large oval one just in time for the school holidays
1 comment
Springfree T.Springfree
Wonderful to hear you and your family have made so many memories on your Springfree! We know you will absolutely love your new one just as much as your original :) Kind Regards, Springfree Team
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- Verified purchase
Years of enjoyment and now an upgrade!
We purchased our compact round trampoline in 2011 and it has provided years of enjoyment. Unless it has been raining, it has been used on a daily basis. The time has come to upgrade to a larger model and we couldn't be happier with the way we have been treated by the Springfree team as a returning customer. We're looking forward to many more fun times on our new medium oval trampoline.
1 comment
Springfree T.Springfree
We could not be happier to hear you upgraded your Springfree! We love our customers and love hearing feedback from them. Thank you for taking the time to write us such a lovely review :) Hope you have... Read more
a great weekend bouncing on your Springfree Trampoline!!Similar opinion? Write a review on ieatwords.com.au!
CrystalSydney
Hours and years of fun
We’ve had a springfree that we bought from a friend (who were upsizing!) and it has been the BEST thing that we are sold for life! We’ve just updated it after moving house with a new net (we were a bit rough in our move!). Highly recommend this brand of trampoline. In time we will save to buy a bigger spring free!
1 comment
Springfree T.Springfree
Woohoo! We love getting such positive feedback from our customers and are ecstatic to hear how much you are loving your Springfree! Thanks for the great review and 5-star rating and comments! Happy bouncing! Kind Regards, Springfree Trampoline
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SPGBrisbane
Love love love!
Getting a Springfree trampoline was the best thing we ever did for our family. The size is perfect for smaller yards, but still big enough for kids to have a good play on. Easy to access parts when they need to be changed, and set up is no hassle at all!
1 comment
Springfree T.Springfree
Hi there SPG, Thank you so much for your positive feedback. We're always excited to hear how much our customers love their trampolines and how much fun the kids have when jumping. Wishing many happy years of jumping ahead. The Springfree Team
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Raquel12Rockyview
Excellent product and service
We have had our trampoline for approx 10 years, it has been a great investment. All three of our children have gotten years of enjoyment out of it. I have just ordered a new mat (yes 10yrs on) and a few years ago replaced the covers on the rods that support the net and mat. Every dealing with Springfree has been seamless, professional and prompt. Cannot fault the trampoline or the company. Well done Springfree!
1 comment
Springfree T.Springfree
We strive to deliver a premium product and service! It is great to hear you have had your Springfree Trampoline for 10 years and it is still going strong! We really appreciate the time you have taken ... Read more
to write us such a wonderful review Raquel ! Happy bouncing to you and your family, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
DianaMelbourne
- 3 reviews
- 4 likes
Perfect trampoline
Absolutely love the trampoline. My son loves it and great with size. I'm in love with the 10year warranty and all the help from customer service. I highly recommend it. I bought one because my friend has one and my son absolutely loves it when ever he is there. It's the perfect birthday present and great timing for delivery and set up.
1 comment
Springfree T.Springfree
Thanks for the 5-star rating and sharing your Springfree love! We love that you love Springfree and enjoy reading positive feedback from our happy customers! Have a great day, Springfree Trampoline.
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Wendy VanAdelaide
- 2 reviews
- 1 like
- Verified purchase
Best buy for our kids!
We have had a Springfree R54 (medium round, 3m) trampoline for one year and absolutely love it. We could fit a 3m into our backyard easily and had it professionally installed (it is tricky and takes a long time to do yourself—our friends did and I wouldn’t recommend it). It still looks as new as the day we received it and the kids are on it nearly every day. If I were to buy again, however, I may spend a little more money and go with the medium oval as it has two jumping areas whereas ours only has one—this is fine, but two would be even better...Read more
. We do have the tgoma and baseball net, which are great additions. On summer days we play the tgoma games with the whole family—heaps of fun and it sure gives a good work out! Because of safety reasons and Springfree being the only Choice-recommended trampoline, I would not even consider another brand. Springfree really delivers a superior product. It is a bit of an investment but one well worth it on the long run. We are very happy with it and highly recommend it.1 comment
Springfree T.Springfree
Thank you for your excellent review Wendy and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline
Similar opinion? Write a review on ieatwords.com.au!
well behaved mumhenMelbourne
Trampoline with peace of mind
This trampoline has been a heaven send with 3 kids bouncing on it for 10 years and still going strong. Best of all, I feel they are safe as long as they bounce one-at-a-time. Such a good place to exercise, breathe some fresh air and have fun. Even the chooks love it - keeps the ground shady and the grass growing, and grubs in the soil!
1 comment
Springfree T.Springfree
Thank you so much for taking the time to write us such a lovely review! We are so happy to hear you have had 10 years of bouncing fun and are still going! Great that your family and chooks are loving their Springfree :) Kind Regards, Springfree Team
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Excellent Customer Service
I contacted Springfree to source some spare parts for our trampoline (trampoline is 6 years old and the only reason we need spare parts is our fault!) . The customer service was excellent, informative & easy to purchase replacement parts. It certainly makes buying one of these trampolines worth it. The kids will be very happy to have their trampoline back again!
1 comment
Springfree T.Springfree
We really appreciate your review Holly :) We love hearing feedback from our customers and we are so happy we were able to assist you in order to help your family get your Springfree up and running aga... Read more
in! We know the kids will be so happy !! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
ErinMelbourne
- 6 reviews
- Verified purchase
Kids absolutely love it.
The trampoline has been a wonderful addition to our boys outdoor activities. It has been moved numerous times and still has remained sturdy. The only flaw would be after 4 years the netting had started to get holes in it and the replacement is a little pricey but otherwise I can’t fault it.
July 2nd 2018 Update: Great service for spare parts replacement
We misplaced one of the mat rods on moving and replacement of the part was easy and cost effective. We were able to purchase one rod instead of an entire set, the only downside was the cost of postage is rather expensive. But otherwise I can’t fault the service at all.
1 comment
Springfree T.Springfree
WooHoo! Thanks Erin, for the great review! We love hearing our customers Springfree love :) We know you will continue to enjoy your Springfree Trampoline for years to come! Kind Regards, Springfree Team
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JessSydney
Amazing trampoline
The trampoline is amazing. It’s super sturdy and the kids love it. We will have this for many years as the quality of this trapoling is great.
1 comment
Springfree T.Springfree
Thank you Jess for your 5-Star Review :) Great to hear your Springfree love! Happy bouncing to you and your family! Kind Regards, Springfree Team
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Questions & Answers
Louise Basked
My kids will be 10 and 8. Amateur gymnasts who enjoy flipping. We have only a small courtyard and whilst I know the compact oval would be a better size, is the compact round suitable for flips for this age group? Space is a premium unfortunately.
2 answers
my kids are 8 and 5(nearly 6), if they both on the trampoline, there is no way for them to do flips, jumping only, even with only one 10 years old kid I still quite doubt if there is enough room to do the flipping comfortably. My trampoline is Middle compact oval.
Springfree T.Springfree
Hi Louise,
We don't recommend flipping on the trampoline for safety reasons however we have found that our customers who have gymnasts prefer the oval shape to practice. If at all possible i would recommend trying to get to one of our displays so you are able to see the size and the kids can test jump the trampoline. If you have any questions please do not hesitate to contact us on 1800 586 772
Kind Regards
Gabby
Connorasked
My question relates to the new 10 year warranty. After reading reviews, I am concerned with the durability of the product and the countless customer service issues highlighted. I am particularly concerned with numerous complaints that have been made about problems customers have experienced after a few years and the responses from springfree that the warranty had expired (after only a few years??) - I would have expected Australian Consumer Law to protect consumers over and above any terms and conditions that might be stated at time of purchase given that it would be reasonable to expect a product costing what these trampolines cost to last longer than a few years and that a statutory warranty would apply?? So, can you confirm that the new 10 year warranty is absolute and will cover any product issues in that time period and please specify exactly what (if anything) is not covered? Also, what has changed with the product that has enabled you to offer a longer warranty?? Many thanks
5 answers
Springfree T.Springfree
Hi Connor, The new 10 year warranty is on trampolines purchased from September 2017 onwards. This covers each component of the trampoline from manufacturers defects for a period of 10 years from date of purchase. Please note that the ten year warranty is for the trampoline, not any accessories purchased. The warranty does not cover misuse or damage caused through lack of maintenance and shipping and assembly costs are not included as part of the warranty.
Our trampolines are designed and manufactured for outdoor use, and we are always looking for ways to improve our product and service including UV protection and protection against the elements to ensure that our product will last.
Should you require any further information, please contact our Customer Care team on 1800 586 772 to discuss our warranty.
Regards
The Springfree Team
My knee-jerk reaction, you should be suspicious about their warranty and post purchase customer service. We are disappointed and I wish I had the time and energy to take them to authorities. Older models were made with some low grade components - much lower than the price point would suggest you could reasonably expect. Owners of some older (not very old, guessing 2010 to 2015) units who supported the company and allowed them to prosper have issues with their purchases that the company is turning their back on. A component (not fit for purpose) breaks down and the knock-on effect pretty much results in a right off. Customer service is the ‘heading towards a NO in a blunt fashion’ type rather than an ‘appreciative, heading toward a yes’ type that I believe we should expect, given the cost of their products. Our concerns within warranty period were dismissed, despite the same issue being acknowledged outside warranty, when we were told it was too late to claim.
All of that said and though it pains me, a 10 year warranty is a serious statement that they have used my money and improved. Had ours been under warranty that long (or even half that) and customer service been fair, I would have no reason to be an unhappy customer.
We loved ours while it worked but now feel it was terrible value for money and on principle we would buy another brand.
Thanks for the POV I’m going to avoid the risk given all the concerns raised and go with a different brand.
Deniseasked
Where can I purchase a new mat for the R54 trampoline & cost please?
1 answer
You have to contact the Springfree company directly. the number will be on their website.
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Springfree T.Springfree
Hi Sandra, thank you for your 5-Star Review, we are so happy your 4 year old loves it! We do not recommend dragging the product around as with any product being dragged it can cause damage. Moving for... Read more
ward, please ensure you are lifting the product when moving from the frame. You can also purchase our shifting wheels to assist you with this :) Happy bouncing to you and your family, Springfree Team