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Kids have loved it from little to big !
We bought our Springfree when our youngest was in Prep. She is now in high school and she still loves it. How many toys/purchases last that long ? Not many but ours has never missed a beat. It has provided hours and hours of fun for both our kids Thanks Springfree.
1 comment
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Perfect combo of iPad and exercise!
We just installed our tgoma on the trampoline. It's a win-win for us! Mr iPad-alot gets to use his device, and Mum doesn't have to scream "get outside and play!" anymore!
Installing tgoma sensor pads took some time (you don't actually have to take the net down, as it happens), and required some clarification from helpdesk staff - but they were great, and now it's done.
Love it!
1 comment
Springfree T.Springfree
WooHoo! Thank you so much for taking the time to write us such a lovely review! We are so happy to hear our friendly staff were able to assist you with installing your tgoma :) So happy to hear your s... Read more
on is getting outside and being active on his Springfree! Happy bouncing to you and your family. Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
DougEssendon
Spare parts
Required some C clips that I misplaced after dismantling the trampoline when I moved house..
Put the trampoline back together after a couple of years sitting dormant.
It went back together with a little work and elbow grease. The trampoline is still in very good condition after 6 years of ownership.. Excellent customer service..
1 comment
Springfree T.Springfree
We are so happy to hear that one of our helpful and friendly staff members was able to assist you ! Happy bouncing to you and your family :) Kind Regards, Springfree Team
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10 years and still Bouncing!
We have owned our Spring Free Trampoline for nearly 10 years and we love it. Our kids have used it every day since. Happy to report we have had no trampoline related injuries in this whole time. When extra parts or replacements have been ordered they have always been delivered within a couple of days! The service is Outstanding! Highly recommend.
1 comment
Springfree T.Springfree
We strive to deliver a premium product and service! It is great to hear you
have had your Springfree Trampoline for 10 years and it is still going strong! We really
appreciate the time you have taken ... Read more
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ChristineBrisbane
- Verified purchase
Best Non-Screen Play option for busy active family!
After 10 years of Springfree bouncing on a Generation 1 Large Oval, it was a no-brainer to purchase a replacement. This safe, high-energy, year-round, screen-free play option has been invaluable as we raise our three children (two girls and a boy), who use it regularly and every time guests arrive. Our now teenage daughters continue using it, for both gymnastics and a confidential space with friends, away from adults. It's the main attraction at our house for our young son and his friends to use up all that wonderful testosterone! The once-...Read more
off cost and occasional hose down is negligible compared to, say, the 24/7 running cost and maintenance of a pool that cannot be used year round and a trampoline can be used by anyone (no swimming lessons required). The Springfree quality is exceptional and well worth the cost. Our Generation 1 Springfree has lasted 10 years. The Generation 4 we have just purchased, comes with a 10 year warranty on all parts, so we expect it will last even longer. It's wonderful to relax on the deck with a cuppa, watching the kids bounce, knowing they are 100% safe, with no sharp, hard edges. An added benefit not having to buy a new one every few years, incurring the additional cost, as well as the hassle of dismantling and disposing of an old one. I am a real person, receive no commission, have an almost non-existent social media profile and very rarely write reviews. We just love this product!1 comment
Springfree T.Springfree
Thank you so much Christine for taking the time to write us such a wonderful review and sharing your Springfree love :) We strive to deliver an exceptional experience and premium product, and love to ... Read more
hear such positive feedback from our happy customers. Have a great day, and happy bouncing! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
Hours of outdoor fun.
We purchased our trampoline in 2011, choosing Springfree as we wanted a trampoline that was safe and durable. Our 3 young children spent hours on the trampoline together, making up jumping games and trying out new tricks. The trampoline always gets a workout when friends are over and we often hear children comment on just how bouncy it is compared to other trampolines. The Springfree service team have also been friendly and helpful recently when we have needed to have some parts of the trampoline replaced.
1 comment
Springfree T.Springfree
Wonderful to hear all your Springfree love Liz! It is great your kids are getting outside and active on their Springfree :) Happy bouncing, Springfree Team
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ioinvaVienna, VA
- Verified purchase
It was good at first
We extracted 5 years of quality entertainment out of our trampoline. With young kids, the moves were gentle at first, but by now there are flips and high bounces and even some adult fitness going on. At the end of year 5, the flexinet started to show strain. By year 7, it has completely disintegrated. You-touch-it-and-it-falls-apart brittle. While today's warrantee is 10 years, the company is not honoring older than 2017 trampolines, and I just spent another $205 (with shipping) for a new net. Note that the price for the trampoline has decrease...Read more
d by about $300 between the time we bought and today. That alone is disappointing. The replacement part itself has a 1-year warrantee -- even though it is the same material that gets covered for 10 years in a new trampoline. Worse, one needs to take apart and put back together the trampoline in order to replace the flexinet. While we did put the trampoline together ourselves, we were hoping for some help for this process. SpringFree would do it for us to the tune of $400, or, I could call a local retailer for a better deal. The local retailer listed on the SpringFree site rudely replied that they only support their own "paying customers" and refused to do it altogether, because they have a backlog of their own "paying customers" to deal with. As I said, this trampoline cost more than today's MSRP and a few years later, I'm left with an unusable system with a disintegrated net that I cannot replace. If a retailer is listed on their site, I would expect they will honor all customers. Otherwise, their bad service does reflect on the product. (PlayAndLearn in Chantilly, VA) Paying just under $2000 for 5 years of jumping is very steep. Even when the jumping is fun. I now have a 9 year old and a 13 year old who are at the prime age to use this trampoline, but can't do so safely. The cost to repair, now $600, is more than one would spend on a brand new trampoline from a different vendor. In fact, at $400/year for the 5 years that we had, before problems started, I could almost have bought a new trampoline each year! I expect much better service terms.3 comments
Springfree T.Springfree
Thank you for taking the time to provide us with your feedback. This is an Australian review website, so we have reached out the the North American Team to get in contact with you to resolve the issue... Read more
you are experiencing! We wish you all the best and are sure they will be able to assist :) Kind Regards, Springfree TeamRight... I noticed the ".au" right after I submitted. I did send this review to the Springfree site as well.. Thanks for your help!
Springfree T.Springfree
Our pleasure :) Hope you enjoy the rest of the week !
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- Verified purchase
Most enduring kids equipment ever.
Our spring free was bought when our kids were only 4 and 2, and it was a huge hit then. Now 9 years on it is still the go to for both our kids when they are with friends, or by themselves. Fantastic investment.
1 comment
Springfree T.Springfree
So happy to hear you have had your Springfree for 9 Years and it is still going strong! Continue to make memories and enjoy getting outside and being active :) Happy bouncing, Springfree Team
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So much fun!
Best family Christmas present I have ever bought. My kids aged from 1 - 12 years absolutely love it! Hours of fun for the family!
1 comment
Springfree T.Springfree
Springfree Trampolines do make the best Christmas presents Keely! The expression on their faces when they have that first jump is absolutely priceless! Happy bouncing :) Kind Regards, Springfree Team
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BobbyL
- 2 reviews
Best customer service in Australia
Just wanted to thank Springfree Trampolines not only for their great product (kids love it!) but also for their terrific customer service, probably the best I've had in Australia.
I recently needed the trampoline taken apart to make space for an event. Springfree came on time, pulled it apart, neatly boxed everything and stored it for me in my garage, exactly where I had asked (I wasn't home when they came).
The event has passed and now my kids want the trampoline back! Fortunately Springfree called me to ask if I need it reassembled, al...Read more
so providing me with a short list of items that might need replacing due to wear and tear. We booked it in over the phone, ordered replacements for the old and damaged parts, and they set it up even quicker than they took it apart. In summary; great product, great service. Thank you.1 comment
Springfree T.Springfree
Hi Bobby! We cannot thank you enough for taking the time to provide us with such wonderful feedback! We love hearing from our customers and are so happy we were able to assist you with your event! We ... Read more
are glad to hear your Springfree Trampoline is up and running again and your kids are loving every minute of it :) Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
School Holidays saviour
This is our second trampoline as the first one got used to death would not buy any other one as the kids love it
1 comment
Springfree T.Springfree
Thanks for the 5-star rating and sharing your Springfree love! We love that you love Springfree and enjoy reading positive feedback from our happy customers! Have a great day :) Kind Regards, Springfree Team
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awsomness
This is the best tramp. From our first phone call, to the waving the installer goodbye, rarely have i found a more professional company to deal with. They even took the box away to storage so if i resell the tramp in the future i can reuse the same box. com'on who does that.Yes it was a lot more expensive than conventional trampolines but my kids having destroyed two tramps in three years i felt i was going round in circles. Am totally happy with the purchase the trampoline is awesome. Has super high bounce. Another favorite thing is how the...Read more
re is no foam padding around the edges as this was always holding moisture on old tramps, then when you bounced, water would trickle into middle of mat. Dunk rings loads of fun too. Just get one . you wont regret it. happy bouncing1 comment
Springfree T.Springfree
Thank you so much for taking the time to write about your full experience with us from start to finish! We are so happy to hear you had a wonderful experience with us :) We are proud of our design and... Read more
enjoy hearing when customers love it too! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
SoniaBrisbane
Has not lasted as well as friends trampoline from Aldi
The first 2 years were wonderful. Then the stitching came undone which was only covered by warranty for 2 years. The mat then started leaving black (staining, not dirt) on the kids feet each time they jumped even though it was clean - we were told by Springfree that this was normal. Then the poles on the top of the net poked through due to shrinkage and we were told to cut the poles shorter and put them back in. Rust started showing on the frame at the age of 6 years (hole about the size of a five cent coin). The poles completely fell out from ...Read more
the top of the net as the fabric had deteriorated. Rust has become more widespread this year so we have just banned the kids from using the trampoline. It seems unfair to pay that much money for something that is supposed to last and for Springfree only to offer us the 3 pieces of frame as replacement for the sections with the severe rusting (one of the rust sections is 15cm long and about 7cm wide) and have been told that we would have to pay $80 shipping to get those pieces. So at the age of 7 years our Springfree trampoline is a pile of rusted, worn out junk waiting for us to have the time to disassemble it and take it to the tip :(8 comments
Springfree T.Springfree
Thank you for writing your concern to us Sonia. You currently have a warranty claim currently open with us where we have already approved 3 frames under warranty. From the photos provided we were unab... Read more
le to identify further structural rust. It was discussed you would send us more photos for assessment so that we can hopefully get those further frames approved under warranty as well :) We will await retrieval of the photos and once assessed will be in contact with you in order to continue forward with your claim! Kind Regards, Springfree TeamOn the 10th of December we disassembled the trampoline as requested (this is a big job requiring plenty of muscle and a few hours) and forwarded the further photos of the disassembled trampoline. The ... Read more
photos showed that rust was evident on nearly every piece of frame. We also sent photos of the net which was deteriorated along the entire top (we had to cut the pockets that the upright poles went into in order to disassemble the net as the pockets had shrunk too much to allow the poles to come out without doing so). We also sent through photos of the rods showing that the fibreglass was all split and unusable. There was not any piece of the trampoline, other than possibly the upright net poles, that were able to be reused. It has been 9 days and so far we have not heard a thing from Springfree.Springfree T.Springfree
Thank you for contacting us Sonia. I can confirm we have not received any communication from you. Therefore we have not received the photos in regards to your claim in order to proceed. Please send th... Read more
em directly to [email protected] and I will ensure they are passed onto our warranty team for further assessment. Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
Best trampoline we have ever brought our 4 childten
We have had many trampolines in the past for my four children and have never lasted. Since having the spring free trampoline my children have experienced what a trampoline is like without broken pads and a net that tears and becomes very unsafe. We would recommend the spring free trampoline for every family. Well worth the money
1 comment
Springfree T.Springfree
It is so lovely to hear that you feel confident having your children jumping on a Springfree Trampoline because you know it is safe! That is why Springfree Trampolines were designed, to provide peace ... Read more
of mind for parents while their kids have years of bouncing fun! Thank you so much for taking the time to give us your feedback Danielle! Happy bouncing to you and your family! Kind Regards, Springfree TrampolineSimilar opinion? Write a review on ieatwords.com.au!
Love it!
We bought the springfree trampoline for our son's 12th birthday.
It is so easy to put together (after watching the video online).
The kids have had so much fun on it already - so highly recommend it, it is so safe too, they just cannot fall out.
Great quality as well, and we got the basketball hoop - that adds heaps to the fun!
1 comment
Springfree T.Springfree
Hi Sally!
That is amazing how much the kids are already enjoying their new Springfree Trampoline! ... Read more
We always love to hear about happy jumpers and that you were able to install it on your own no problem! Thank you so much for taking the time to give us your great feedback! Happy Jumping to you and your family :) Springfree TrampolineSimilar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Highly recommend the Springfree Option
We love our new Springfree Trampoline - we wish we'd bought one sooner! We only waited a couple of days to have it delivered and since assembling it we haven't been able to keep the kids off it - not to mention every other kid in the street, we might have to charge a small fee soon! Everyone loves it, even Mum!!
1 comment
Springfree T.Springfree
Thank you so much for your positive feedback, we love to hear from our customers! We are very happy to hear your kids can't get enough of their Springfree Trampoline and you are the most popular house... Read more
on the block now! We hope you enjoy it for years to come, happy bouncing to you, your family, and everyone on the street!Similar opinion? Write a review on ieatwords.com.au!
CatieBrisbane
*Resolved Successfully By Springfree * frame rusts
We purchased our Springfree trampoline early in 2010. Last year we noticed all 6 parts of the frame had rusted completely. Their response was that the 6th part did not come under their warranty as it had not rusted "all the way through". They said they would send us replacement parts for the 5 out of 6 parts, but we would have to pay for postage ($50) and carry out the work ourselves. If we wanted to have the parts replaced and re-assembled by one of their staff, it would cost us over $400. Just to note Springfree trampolines are very complicat...Read more
ed and difficult to assemble. According to their warranty, if all 6 parts were damaged, then they would have to replace the whole trampoline or refund us the money we paid for it. Conveniently for them, they only considered 5 out of 6 parts rusted through. This clearly breaches the warranty claims they had made to us when we purchased the trampoline. The customer service has been awful. They refuse to help us, even though the damage to the trampoline was not our fault, in fact, the trampoline itself is faulty and is not designed to rust completely within 6 years. If we thought the trampoline would only last 6 years, we would have gotten a much cheaper one. When you pay premium price for this product, you expect it to live up to all the claims made by the supplier. You expect it to be of premium quality to compensate for the exorbitant price tag. Unfortunately, Springfree fails on all accounts - Product Quality, Product Safety, Customer Satisfaction, Customer Service and Warranty Guarantees. It was only by chance that we found the rusted frame. If it had collapsed or broken whilst children were playing on it, I hate to think of what injuries they might sustain. For an organisation to take such a position, given that children are the main user of their product, is deplorable. Think of the safety of your children please. It's not worth the risk. The company doesn't live up to its claims nor does it rectify its faults. The injury or death of a child(ren) as a result of using a faulty and broken trampoline, made by a deceitful organisation is not something I want to have on my conscience. **UPDATE** After many months of negotiation and assistance from consumer advocates, this matter was successfully resolved.1 comment
Springfree T.Springfree
Thank-you for sharing your feedback. Delivering a positive experience is important to us, and we take our reviews and customer feedback seriously.
We've been in touch with you in regards to your rev... Read more
iew and your case, and we believe a resolution has now been achieved with a positive outcome and solution.Similar opinion? Write a review on ieatwords.com.au!
Threeadbare
We ordered a spring free large oval trampoline in Dec 16 for our 3 children for Christmas. It is wonderful - the kids love it and I would purchase another in a heartbeat. Unfortunately the stitching on the yellow safety came apart on one spot about a month after purchase. Now 10 mnths later the thread has come apart in 4-5 places! Must be cheap thread they are using (maybe paint it on instead!). I spoke with the warranty team and nothing they can do as it's not structural - they simply said cut the thread off so the kids don't trip.
If you ...Read more
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Teresa DayMelbourne
- 3 reviews
Best Trampoline
Bought this Trampoline as a gift for my niece. She just loves the SpringFree Trampoline. Can't compare to other trampolines on the market here. You pay for what you get. She spends hours on this Trampoline. Sturdy, Strong & Safe. Purchased from display centre at Warrigal Rd, Oakleigh South. Recommend a visit if you are keen to inspect and try.
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Onto 2nd Rebuild
My kids continue to love the tramp - but just had it rebuilt again at a cost of $1600 or so including labor. Once a fibreglass rod breaks - multiple rods & net will break very soon. If you buy - count on a rebuild every 2 years at about $1200- 1600 dollars if used frequently.
3 comments
Springfree T.Springfree
Thanks for your review; I hope we are able to help you out. The quality of the trampoline is designed to withstand heavy usage.
We strongly recommend if any component on the trampoline is damaged to... Read more
I rang as suggested to "discuss further' - person who answered knew nothing about my review or comments. Was told I would be rung - now 6 weeks later no call. I suspect this written response by 'Springfree Offical 'was only window dressing ???
Springfree T.Springfree
Hi Unhappy2948
We would like to have this resolved for you. I'm sorry this has happened. Thank you for giving us a call however as this is an anonymous review we will need to know your name to ensure... Read more
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Questions & Answers
Lkha5asked
How much is a replacement net?
1 answer
Springfree T.Springfree
Hi there, The net for the large oval trampoline is currently priced at $279 delivered to you anywhere in Australia. If you would like to go ahead with a purchase, please contact our Customer Care team on 1800 586 772. Regards, The Springfree Team
Muzaasked
Need a quote on 092 springfree large oval?
2 answers
Hello Muza. We have ordered our new larger Springfree trampoline and take delivery in the next few days. Thanks.
Springfree T.Springfree
Hi Muza,
The cost of the O92 Large Oval Trampoline is $2,199.
You can find all of the models we offer with pricing on our website :http://www.springfreetrampoline.com.au/.
If you have any further questions, please do not hesitate to reach out to us by calling 1 800 586 772
Kind Regards,
Springfree Team
KevinKasked
Hi. I have a SF60E trampoline that has been in storage for a while. I think the safety net was accidentally thrown out for a council clean-up. Still have the poles, etc. I have an offer to get a safety net (only) for the O92 and just wondering if that will 'fit' what I have for the SF60E. Does anyone know? I think they are both 2.4m x 4.0m large oval tramps so I am hoping it could work. Thanks, Kevin
1 answer
Springfree T.Springfree
Hi Kevin, Please note that the SF60 and the O92 are the same size trampoline. The O92 is a newer model, however, the replacement nets are to suit both the SF60 and the O92. If you would like to discuss this further, please contact our team on 1800 586 772. The Springfree Team
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Springfree T.Springfree
Continue getting outside and being active, we love hearing about it! Happy Bouncing to you and your family. Kind Regards, Springfree Team