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David HAdelaide
- Verified customer
Poor customer service and knowledge
After having storage for about 15 months and suffering through multiple price rises in that time, we cancelled our storage unit at Windsor Gardens and were informed we had to give 2 weeks notice so they will charge us for that time. Fair Enough. We were then promised by the female representative that we would then receive a refund for the remainder of the month (approximately 2 weeks as we literally just paid the fee in advance).
We emailed twice with no response from anyone, so when i eventually rang, the manager had to rifle through his ...Read more
inbox (I assume deleted items as we weren't a sale) to tell us that we aren't entitled to a refund and that the female staff member we spoke to will call us on Saturday to set us straight. Even though this gentleman was the Manager and the female staff member wasnt. So overall a very poor experience with Storage King Windsor Gardens with a complete lack of customer service, understanding or knowledge. I wouldn't recommend Storage King to anyone and instead send them to Storage 2000.Similar opinion? Write a review on ieatwords.com.au!
Storage is just not about material items. It’s also about Service.
Having tried three other storage companies, I found the service at Blacktown Storage King to be friendly, efficient and well worth the effort to travel the extra distance. Thanks to Mark, I was able to store my material items with complete confidence and would highly recommend Blacktown Storage King to all and sundry.
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- Verified customer
Helpful and Handy
Pretty good experience renting out a storage space. Staff at storage king Blacktown very helpful and quick to follow up inquiries online.
Made the process easy and handy for our use.
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Vera GerginnNowra
Fantastic Service: Customers' Tailored Deal & Flexibility
The service in Storage King Nowra is fantastic. We were offered great deal suitable for our needs.
The service was comprehensive and fast.
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boruSydney, NSW
- 31 reviews
- 24 likes
Storage King, MacArthur
Recently rented out a large unit space at storage King, the staff there were exceptionally happy and cooperative
all I can say is the experience I had with the crew at storage King was better than excellent
I can recommend storage King to anybody who wants to use their services
it may be one of the more expensive units storage businesses but it's one of the best
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MAS FamilyIllawarra, NSW
- 4 reviews
- Verified customer
Storage King South Nowra - Licence To Steal
This has been a very hard review to write as the storage unit, upkeep and security of the place is exceptionally good, however, my advice to anyone looking to rent a space through Storage King is to never pay any more than one week ahead. Do not pay monthly and or fortnightly unless you know for sure that you will not be leaving anytime soon. Upon cleaning out our garage and advising that we no longer required it, we were informed that we would not be entitled to the 3 weeks already paid in advance (were paying monthly) as we were vacating one ...Read more
week into the start of a monthly pay/lease period. So they basically stole a little under $100. We were never informed of this when we first signed up and had we of known we would have used Kennards Self Storage where you only pay for the time you use. Quite disappointed and surprised that they can legally get away with it.Similar opinion? Write a review on ieatwords.com.au!
Highly recommendws.Friendly helpful staff
Highly recommend Storage King.friendly and helpful with clear instructions on the phone. Just got a new 2nd storage today quick and easy.Thanks heaps.
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Mark LyellSydney, NSW
- 8 reviews
Storage King - Eastgardens
I bought a tv box based on the size shown on the website and called to confirm the size for my tv. I had a friend pickup the box. When the box was made up, the tv didn't fit and the measurements were a lot smaller than advertised/told to me. As it turns out the measurements were for flat pack (hmmm, not so smart) Called and spoke with the manager and he had someone send the larger size to my home at no cost. Hopefully they update the website and do a bit of staff training but i was most impressed with how this was resolved and they deserve 5 stars for customer service.
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DebzWindang
Storage
Absolutely perfect so professional i found the service to be easy to access. I would definitely recommend this service to all
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CPWOakville
- 6 reviews
- 3 likes
- Verified customer
Storage King at Rouse Hill, NSW
With 4 days to go to move to a new address, I found I needed additional materials for packing boxes.
Storage King at Rouse Hill was recommended to me. I phoned the store and I spoke to John, who was very helpful
and quickly confirmed he had the products in stock that were required. I knew then a drive to Rouse Hill would not be be wasted.
He had several choices of Wrapping Paper available plus the Packing Tape and Bubble Wrap necessary.
He also provided some additional bags suitable for linen plus cardboard for a Garage Sale sign at no extra cost.
If I find I need any more packing materials I would not hesitate visiting this store again.
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Mike FMelbourne
- Verified customer
Excellent service and assistance Storage King Kilsyth VIC
I received excellent advice and help during my initial phone enquiry and again on the day of moving my belongings into the storage unit. The use of the truck was a bonus and was in very good condition and simple to use. Storage rates were very reasonable and the close proximity to my property was also a bones
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- Verified customer
Storage King Durack
I cannot recommend Storage King Durack more strongly. The manager, Nick was friendly and helpful with clear instructions. Getting a new storage space quick and easy.
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dojiiKing Scrub Qld
- 5 reviews
Too Easy
I cannot recommend Storage King Rocklea more strongly. The manager, Maxine. was friendly and helpful with clear instructions. Getting the removal truck was awesome. As a group of friends helping out a friend and neighbour Maxine could not have made the whole operation smoother or easier. Job done in a couple of hours. Maxine's four legged offsider, Jack the Lad, was a great hit with everyone.
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BecBRISBANE
Friendly and helpful staff
I would highly recommend using Storage King Rocklea. The staff were extremely friendly and knowledgeable. The storage unit shown was of a perfect size,and also priced reasonably well.
Thank you!
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S.K. Rocklea - top notch
This was our first move after 33 years in the one place. The people at Rocklea were extraordinarily helpful, taking time to give advice and make recommendations. They are super efficient and totally professional, which is what one always hopes for. But what is overwhelming is their friendly customer relations. How pleasant, at such a stressful time, to be treated so well.
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Helpful service
I was given helpful information on the phone
And very friendly service In store
Julie helped me with sizing and gave me a tour of the space
Quick and informative
Great pricing
One month free certainly helped a lot
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Mary-Ann TierneyAU
- 2 reviews
- 2 likes
Easy to use and priced fairly
So many companies are looking to rip preople off these days bylocking you into contracts. Storage King is one of the few services that are straight up and honest value for money,
I have used them twice, they are reasonable and efficient. I highly recommend Storage King
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Narre Warren Depot - Excellent
A really first class service & so easy. Nothing was too much trouble for Sophia. A most pleasant experience & a superb facility.
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Determined2bHunter Region, NSW
- 8 reviews
- Verified customer
Storage king adamstown. They kept charging me 3 weeks after i vacated then said it would take 1 week
I was asked to confirm my vacate date by email i did. The storage box was delivered emptied and returned. Then 3 weeks latter they debit my credit card again.
I ring and they say the refund will be processed and i will receive a refund in a week. A week has passed and no refund.
My bank says they have my credit card details on paper and manually process each month.
This should be shredded.
My personal financial information is in their insecure office.
Their move out procedures failed.
4 comments
Jason L.Storage King
Thank you for your valuable feedback regarding our Adamstown branch. I can confirm our staff have spoken with you about your issues and am happy to say this was fully refunded and resolved with you by... Read more
28/4. Our credit card card payment system is encrypted so we do not keep any credit card details stored on paper. It is for this reason, that when refunding customers we rely on bank deposit which can take 1-10 days to clear, depending on your bank.I understand the credit card is on your computer sytem encrypted. However this can still be used to charge on the computer system. Can it pkeas now be deleted to prevent further accidental charges (as already happened) thank you
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RachelAdelaide
- 4 reviews
- Verified customer
Rip off and bad service (Windsor Gardens, SA)
Worst storage company to deal with. Service is bad, staff rarely smile & have absolutely no knowledge of their own Agreement T&C's so highly suggest to read the fine print rather than rely on the spill they give 'just to basically summarise for you'! Special offer prices are automatically reviewed at 6 months & the price goes up and continues to go up incrementally til ur paying standard rates.
They're billing system makes errors which they admit but take no responsibility for and even worse make the customer liable for these errors. My unit...Read more
1 comment
Jason L.Storage King
Hi Rachel,
Thank you for your feedback. We will investigate and resolve the issues you have raised to ensure Storage King continues to provide a high standard of customer service across all of our s... Read more
tores. We are pleased to offer very competitive storage rates, calculating rate based on storage space, taking into account any encumbrances. With a wide range of storage unit sizes available to cater for everyone’s needs we can also arrange assistance with moving and packing to provide a simple storage solution. Access hours from 6am to 9pm every day of the year, including public holidays is adequate for most however can provide 24-hour access at selected sites for those who require it.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gillian Marcoolynasked
How much notice do I need to give before I wish to vacate my storage facility?
No answers
jeff l.asked
Do you have boxes sized 52'x 24'
No answers
jeff l.asked
Do you have boxes sized at 52'x 24'
No answers
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Determined2b
Now I receive an email from storage king saying it takes up to 10 working days to refund the money they took outside the contract. They also have my credit card details in their computer.
It is not... Read more
accepable to take a customers money outside the contract (Storage King error admitted) . Then say 1 week, then say 2 weeks to process.