Sunbeam Cafe Latte EM5600 Questions & Answers

Hi Andy
Sorry for late reply.
The jut out side goes up into the head piece. The indented side faces down.
Hope this helps

Thanks for your answer - I realized this machine was not supported but I can usually get them going myself and thought someone who remembers this model might know what causes this problem. I guess I will have to work it out myself, Cheers, Graeme

Hi I've always used Gravity - Expresso Love coffee. Have tried others but the flavour not as good, in my mind.

Comes down to personal taste. Keep trying till you find one you like.

Hmm
Did he use the Sunbeam cleaner to flush it out?
I did a couple of weeks ago and mine is now at the Coffee Hospital being fixed.

I got it working, I believe water got in through the LCD area and was creating issues. I opened the back of the appliance and ran a hairdryer to dry out the inners. Everything working well again!

Sorry not sure, mine never did that. If you can smell a burning smell, then yes the Heater is buggered. Maybe it hadnt heated to ready? Have you tried 2 or 3 times? I would possibly take into a service agent in your area.
Good luck
Robyn

There is a few Sunbeam fix it shops in Melbourne. They should be able to fix it.

Buy some descaling solution and follow the instructions on the pack.

We don't turn ours off at the mains.

We turn ours off after use every time to save power!

Sounds like it needs priming. Maybe follow the new setup instructions for first cup.

Probably seals have dried out.
Get a quote to fix it B4 u bin it.

Perhaps you could contact Sunbeam. I have always found them helpful.

With this coffee machine its actually possible to put the rubber seal on the wrong way around, which will result in the seal being blown when expressing (water and coffee grinds squirt and splatter everywhere). Make sure the smooth, rounded side of the rubber seal is facing up towards the top of the machine, and that the perforated plate goes into the channel on the other side of the seal (smooth side up, channel side down).

The only other thing that it could be is if the coffee beans are ground too finely and or tamped too tightly. I have found that a very fine grind will blow the seal, even if the seal is brand new. This is just a limitation of the machine. Oh, and also make sure the 4 group head screws are done up really tight. I turn the machine over and use a phillips head bit in a joiners drill (cordless drill with a right angled chuck) to tighten (on slow speed).

Thanks for advice, I will check that out. Only thing is that the original seal (not old) as factory fitted allowed blowout in the same manner, and with same grounds that I've been using for over a decade. Wondering if there isn't some bypass thingy that could be blocked??

Steam pump. Take it to a repair man to have it checked out.

Have you cleared the steam wand with the pin at the back under the water tank? If it is not blocked, then it is broken.

Leanne this sounds like what happened to ours and led to me writing poor review. It may be fixable or even a different problem, however the cost of repair is often more than the cost of a replacement machine. It's a pity there's not a collection house for broken appliances where one could go and grab the parts that are needed rather than throwing appliances with minor but costly to repair faults, away.

My Sunbeam broke down just before we were to fly out on holidays. I had it for about three years. My guess with the fault you describe sounds like inbuilt obsolescence. Things are made to last two or three years before they break down.

Not available online for.om Sunbeam?

Yes it is.
https://www.sunbeam.com.au/Root/Specifications/.../EM5600_ib_1.pdf

Unfortunately that is the nature of inbuilt obsolescence. The cost of getting a product repaired is so much that most people will throw out the unit and buy another one. You could try ringing them. I have not had a good experience with Sunbeam "customer service". Speaking to a live person would take more time and patience than I have. I suspect that you would have to at least buy a whole water tank if you do get to speak to someone (if they sell the water tanks).

Your answer is completely irrelevant. The seal is not part of the tank but fits into the base of the machine. The tank is perfectly alright and does not need replacing. However, since posting the question, I have fixed the problem myself by opening up the base of the machine with a special screwdriver to unscrew the tamper proof Torx screws and then replacing the seal. As a matter of interest I was quoted an inspection price of $40.00 from a small appliance repair centre. I would then be given a quote to effect a repair. The repair took me 10 minutes after I realised I had a screwdriver that would open the base.
cheers

I had that problem. It was the beginning of the end. What we did was drill out the screw and retap the thread to take a new screw so yes it's a cost/benefit thing. If you know someone with a tap and die setup it can be done but probably the best option is a new unit. Unfortunately it was a month out of warranty and the company didn't want to know.

What's preventing you from removing the screw, stuck, burred?
Tried CRC to loosen it?

Its stuck. I've tried WD40. What's CRC?