Blenders Buying Guide
Our buying guide will explain which type of blender would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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Steve the cookRockhampton
Two blade bearing failures in four months. Avoid.
I bought the new model PB9800 in June and within three months the blender began leaking at the blade bearing seal. And I had only used it five times! I contacted Sunbeam, who told me to return it to the store for a replacement because Sunbeam did not have any replacement blade assemblies in stock. The replacement had now developed exactly the same problem. I'll ask for a refund this time. It's a pity, because the blender does a great job. And I haven't even been using it for anything tough like crushing ice (which apparently it's designed to cope with).
It's powerful.
The blender bearing seal has failed twice in four months.
5 comments
We purchased the blender because it was heavey duty cafe series. I use it for smoothies only, but now it has developed the same problem as others seem to have had - namely the leaking of oil from the ... Read more
bearings. I am beginning to think that I should have purchased a cheaper model instead. Ruth White
Brendan K.Sunbeam
Hi Ruth,
Thank you for your feedback. ... Read more
All Sunbeam products are covered by a 12 month guarantee so to be able to help with your blender can you please contact Sunbeam Customer Service using the details below. Regards, Sunbeam Customer Service 1300 881 861 [email protected]Similar opinion? Write a review on ieatwords.com.au!
GreenerrificGreater Melbourne (Inner), VIC
- 3 reviews
Great product!
I'm absolutely loving this blender. I'm using it primarily for green smoothies which are a real test of power. This is a really great alternative to the very expensive Vitamix and powers through a bunch of that notoriously hard to blend kale! The manual speed dial allows you to do an initial slow blend to make sure everything is chopped then crank it to really get it smooth. It also has a preclean setting which makes cleaning up an absolute breeze as it cleans all the hard to reach places around the blade. Highly recommended!
Power, speed, can handle green smoothies
Blade housing is not dishwasher proof so needs dismantling before you can put it in.
1 comment
I have found that it is so easy to clean that I don't need to put it in the dishwasher.... and I am the queen of dishwasher use. Just about everything goes in.
If it is fairly dirty such as after ma... Read more
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jrnQLD, 4069
- 9 reviews
- 7 likes
A Proper Blender!
If you want to blend things properly, you need a proper blender and this Sunbeam Cafe Series delivers. The two important things in a blender are the motor power and this packs a punchy 2000W, and the ability to "pull in" what is being blended. This is achieved by the inverted dome near the blender blades making everything fall downwards and not leaving lumps trapped. A big motor means a nice heavy base which means you don't need to hold on tight as it is not going to dance across your worktops. I made the smoothest carrot soup (while still ...Read more
hot) the other day, and the ice crusher helps make a mean iced coffee. The kids love their banana smoothies too and breadcrumbs are a breeze. As I said at the outset, if you want to blend properly, buy a proper blender, and this is it! 2000W motor - ice crushing power! Might be pricey for some people4 comments
I've had a couple of jugs replaced now because of cracks which quickly appear in the base. It is supposed to be dishwasher proof and yet this seems to be a major flaw. I've read about it online seve... Read more
ral times now. It's such a pity because the powerful motor is fantastic and the light jug which is supposed to be strong isnt!Brendan K.Sunbeam
Hi Helen,
We believe that the jug you are referring to is from the PB9500, the original Cafe Series Blender. The jug in our new PB9800 is made from BPA-free Duralite which we have tested for hundreds of dishwashing cycles without cracking. ... Read more
For further assistance please contact Sunbeam Customer Service either by phone on 1300 881 861 or email [email protected] (subject line: ieatwords.com.au with Sunbeam Cafe Series Blender) with your details. Regards, Sunbeam Customer Service 1300 881 861 [email protected]well done sunbeam for being so attentive to online consumer issues.
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Find out how Sunbeam Cafe Series Blenders compares to other Blenders
Know better, choose better.
Terrible
We paid $238 for a blender that makes more noise than an angle grinder cutting through cement and a jug that will crack at the base after only a few uses. This jug problem is the most annoying as Sunbeam refuse to admit there is a problem and will make you jump through substantial hoops to get it fixed. Don't buy one is the answer. Sunbeam make the clain that the polycarbonate jug is stronger than glass but we are now on our second jug and they are looking to blame us for its demise. we have never used hot liquid in it nor have we dropped it. Shonky customer service.
Nothing at all
Noisy as hell and the jug will crack.
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DrWilburHughes
- 4 reviews
Terrible
Useless if you need to replace the jug every 3 months as is my experience. I don't mind if Sunbeam supply a new jug regularly. They should fix the bearing problem.
Its power and efficiency.
Just as the reviewer loges2798 pointed out, the just has cracked - the part that holds the blade assembly. The noise, is, I think due to faulty bearings in the blade assembly. I think the jug bearings are designed for the less powerful models (e.g. 1,200) and cannot stand up to the higher speeds.
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ebAdEoq2
- 2 reviews
- 1 like
Terrible
Now that I've read comments by other reviewers with similar problems,
I have to assume the blade assembly is just poorly designed for this model.
Sunbeam really need to fix the bearing problem before selling any more.
large jug
I dislike the noise it makes - turns out to be a grinding noise in the bearing of the blade assembly. I bought a replacement blade assembly assuming that it was a one off problem, but the replacement blade is now grinding as well.
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jebdraMid North Coast, NSW
- 10 reviews
Terrible
Good blender performance, very very noisy, major problems with parts failures - particularly so-called sealed bearings. It seems that the blade bearing is not up to the job.
Good power and speed. Liquidises very well.
Absolutely atrocious noise level (really should come with a warning to use hearing protection). In 3 years - the control on the motor unit stuck - replaced under warranty. Then the bearing seal on the blade assembly failed about 3 months out of warranty - so I bought a new blade assembly. Then the jug cracked at the bottom (...Read more
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marcopolodipsidoloAU
- 2 reviews
Terrible
Never buy this product. I am very surprised that Sunbeam continue to sell it at all. It is so loud it hurts your ears and the plastic design is fundamentally flawed.
None to mention
This is one of the worst products that I have ever purchased. Other reviewers say it is noisy and compare it to an angle grinder and they are not exaggerating. I have to cover my ears to use the unit on high speed and if I was using this is the shed, I would wear ear protection.
But wait there's more, the plastic has cracked at the base and I haven't used this b...Read more
lender much at all because it is too noisy. The crack means that the contents leak through the base between the plastic and the lower metal seal. Tis means that I have the completely remove the gear mechanism from the plastic beaker after every use. A spanner like tool is provided for this purpose and it is really needed as it is not something that comes apart easily. The design of the plastic also makes cleaning difficult as the underneath of the beaker is poorly designed with difficult to clean parts. Contrary to the promotional blurb, it is not able to mix small quantities and needs to be about 1/4 full before the contents mix and even then, the square design means that some ingredients lodge in the corners. The base for this unit is also very heavy and overall, the unit is quite tall, so if you have it on a bench the top is too high.Similar opinion? Write a review on ieatwords.com.au!
tcca2002AU
OK
Simply the best. It perform what ever u want. It's not noisy as the one I purchase in America (different brand) that is 2 times noisier than this one.
Powerful, Elegant, Exellent taste
It does not last long. Some leaking for now using nearly one year. It may because I used it everyday.
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Find out how Sunbeam Cafe Series Blenders compares to other Blenders
Know better, choose better.
Powerful but parts let me down
I loved the power of this blender, great with ice. BUT I bought this product because of the warranty, it was expensive, hence I thought it would last longer than other blenders. The 3 year warranty was only for the motor not blade assembly which failed at about 1 year, very dissapointing. I have just bought another blade assembly so will see how long that lasts! The handle design is also poor with a small hole that lets water in when you wash it and won't come out.
Good power
Blade assembly, noisy
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anon149AU
will never buy sunbeam again
I purchased the PB9600 and had the jug replaced under warranty as it developed stress fractures around the base. Within a few months the fault developed again and this time they refused to replace it. The customer service rep insulted my intelligence by explaining that making a cold drink and rinsing the jug in tap water caused the metal blades to expand and crack the base of the jug. I don't think so! The temperature difference is not enough to cause that much expansion, it would have been picked up in R&D and quality control testing if that w...Read more
as the case, and it is the recommended cleaning procedure in the care instructions so doubtful it would be the cause of the problem. It took almost three months - five emails and three phone calls with nobody bothering to respond until I finally got a response about the second warranty claim. Their advice? buy another jug. My opinion? fat chance! appalling customer service, stress fractures developed in jug4 comments
ave to agree here. This is a great blender with a [censored word removed] jug. Everyone who has one has stress fractures in it. THey try to pin it on washing in the dishwaher - guess what i have never... Read more
washed it in the dishwasher. The plastic is hard and brittle. For the price paid for a supposidely good blender i feel absolutely shafted by these guys.agree poor quality and customer service
About to replace my second jug, the first one developed stress fractures and was replaced under warrantee but second one is no longer covered (same stress cracks). Have been able to source a new jug online $60 inc postage!
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bstar
- 4 reviews
- 2 likes
Smoothies?.Iced Coffee?..Frappes? Cafe Experience In Your Own Kitchen
My Experience with the Sunbeam Cafe Series has been extremely positive...
I Like to make a Health Smoothie/Shake that i learnt about in Thailand..
And to my pleasant surprise using my Sunbeam Cafe Series my own shakes had a much more smooth delightful texture, and with the powerful 2000 watt motor ICE CUBES was crushed to smithereens!
Allowing my beautifully blended meal replacement, to taste Icely Chilled.. Creating a delicious experience for my Sense of Taste.
Sunbeam You Have Outdone Yourself With The Cafe Series!
I Am IN Love with mi...Read more
3 comments
BAD PRODUCT (Only lasted 100 - 200 smoothies.) The bearing in the cutter blade unit is not able to be replaced easily. It requires the purchase of a new cutter blade unit which is EXPENSIVE. This is a BAD PRODUCT.
Great machine, works fine, not for wimps
Mine has not had a lot of use, and what use it did have was not heavy work. The bearing around the blade has worn loose and now wont hold water. We had a similar experience with a Sunbeam stick mixer.... Read more
No more Sunbeam products for us. The replacement parts are just over the top prices. They don't want to help you when you get a bad run with their product.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Stuart C.asked
Hello, bought the Sunbeam cafe series blender PB9800 a week ago, but today when we try to make our breakfast drink all the lights are flashing. My wife wants to know what I did wrong. Please help before I get killed by my irate wife again.
No answers
Cheryl Basked
Do the pre program function lights stay on when not in use but plugged into power outlet or can they be turned off without disconnecting power cord.
1 answer
Customer CareSunbeam
The lights will remain lit if the blender is plugged into a switched on power source to indicate that the machine has power and that blades will spin when buttons are pushed. Just as a safety precaution, to indicate that the unit is on.
Glenn H.asked
I have this blender but wondering if it's possible to buy a food processor attachment that can fit on this?
1 answer
Customer CareSunbeam
Hello Glenn H.
Unfortunately, no there is no food processor attachment for this blender.
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Brendan K.Sunbeam
Hi Steve,
Thank you for your feedback, Sunbeam takes all customer feedback very seriously and would like to begin by expressing our apologies for the inconvenience this has caused you.... Read more
To provide our assistance and investigate your matter further, we greatly appreciate if you can please contact our Customer Service Team Leader by phone on 1300 881 861. Regards, Sunbeam Customer Service 1300 881 861