Using from 3 years
3 trips to service center,one for jar replacement under warranty, 2 more for seized blade assemly spent approx $100,.
Powerful noisy motor,
Takes ages to puree grated coconut
Food gets heated a lot
Plastic jar discolored,
Body finish doesnt last long
Poor quality,Poor performance, No value for money

We have had a PB9600 for about a year, it was a gift and we probably would not have bought one if we read these reviews. It has had light work mainly blending cooked vegetables for soups. Last night the bearing failed and I phoned Sunbeam this morning. Initially they were keen for me to approach a local repairer for the Blade Assembly at my cost but when I mentioned 'fit for the purpose' I was offered a 'good will' assembly.
Thanks Jessica, appreciate it but if the product is as bad as the reviews suggest it should probably be withdrawn from sale.

I purchased this blender thinking it would be good quality.
I used it infrequently as I am not very good at making 'smoothies'.
Well, I don't use it at all now because of a leaking blade assembly. It has proved to be a wast of $230.
I will never buy a Sunbeam product again.

Dam I was really liking this blender untill its stopped working just out of warrantee, it was great to clean and did a great job but if its not able to be repaired for free its turned out to be $ 250 for just over 12 months .
I had a old cheap blender that went for over 10 years seems like the new appliances just dont last like the old ones did, I may look into a more expensive blender with more warrantee now ?

Hasn't had much use, especially when taking into account the cost, was largely happy until the blade assembly failed. After reading a few other reviews here, it's clearly a design fault. And like most people i wouldn't have my receipt handy for a warranty claim. How can i obtain a replacement part?

Terrible Customer Service on 1300 881 861 (Very rude man)
Our Sunbeam Blender is 18 month old and has what seems to be a common problem but Sunbeam were not interested in covering under warranty but were happy to give me a contact and part number for a replacement one at $55.
Based in this I will neve purchase another Sunbeam product again and will be posting this on FB and any other blog.

Based on all of these comments VCAT may be worth it as "not fit for purpose" as it should last longer than 18 months.

Loved this product when I purchased it but now it leaks a brown liquid every blend. Very disappointing as now my daughters cannot/won't make smooothies until I invest in a new blender. I am reluctant as it costs me $220 from the good guys and don't really feel like spending that money again only have the same problem. Will be changing brands.

my wife loooooooves this! we have been making smoothies every day and they have been great. It crunches ice like no tomorrow and makes amazing smoothies exactly like cafes if not better. i would recommend spending the extra money it makes a big difference to the quality of drinks that it makes!!

We have had trouble with a leaking rotor as well. We have hardly used it over the 2 years we have had it.. disappointing. I had the previous version and it was made to a much better quality. There is no way i could consider buying a Sunbeam blender again. The quality just isn't there.

I like endless other have had the flashing lights and the blender stops working. I realized that even if I removed the blade assembly from the clear bowl and put it on top of base unit,it still makes the lights flash. So it must be magnetic, I thought. The black pad closest to Pre Clean button tells base to allow rotation. So I put a magnet on this rubber pad (front right) on base unit and lights come on.(try both polarities). Then put the blender bowl back on and all fixed. Cheap magnet must lose it's magnetism,as a guess. Hope it works for everyone else.
Had this blender for years and really rate it highly,apart from when this happened.

the sunbeam cafe series PB9800 blender is leaking through the rotor blade just as all other reviewers report, and sunbeam's 'customer service' claims there is nothing wrong with it, and that i just keep buying new rotor blades (i already bought 2 new, all leaking)

its a great buy if you are looking for a blender that works for a few months. for something that lasts longer, maybe consider a vitamix instead.

I've had this blender for less than 6 months, sometimes I use it once a week sometimes four times. It's easy to clean and does wonders with nut butters and smoothies. Make sure you wind the screw-on base onto the blender tightly. The functions are great, you really get the most out of the watts and the smoothie, pre-clean and ice-crush make it so easy.

I have used my new expensive blender 4 times and now today all of the lights are flashing and it will not work! I have tried ringing the help line but of course it is the weekend. It was a gift from Vic and I am in NSW!! Christmas is not looking good for smoothies!!!

I purchased this blender in 2007 and got eight years of heavy duty daily use from it; smoothies, soups, cocktails. Very pleased with the performance. Over the last year the plastic jug began to perish and crack and recently it started to leak from the cracks. I did put it through the dishwasher quite a bit. Anyway, very pleased, I just wish the replacement jugs weren't so expensive, it was nearly as much as a replacement unit so I got a new blender. I felt bad binning the perfectly working base, the new blender jug won't get put into the dishwasher.

Bought a red blender from Myer in 2013. Loved it, was really effective for everything including ice and nuts. Started leaking oil about a year ago, rang Sunbeam thinking it was the motor but they said it was the bearing in the jug and wouldn't replace it. Have found a company who sells the bearings but cant get the blade out if the jug so no use buying the bearing if I can't replace it. Think we should all call Sunbeam and lodge an official complaint, they will have to do something if everyone complains about the product. Waste of $200 and I have always bought Sunbeam as I have found the products usually last for years. Really not impressed, must be producing them in China!

I wish I had seen these reviews back when I picked this blender.
It seemed to be a great premium costly blender.
It worked really well, albeit very noisy.
After about 6-8 months of solid use and only hand washing. It just started to leak from the jug and left rust in the top of the motor unit.
The blender itself still works fine but the jug just keeps leaking.
We went back to myer and they just gave us a voucher for the cost.
The only option is to pick a a different blender with a decent seal or attempt to repair the leak myself.