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Sunbeam Cafe Series EM7100 Questions & Answers
9 questions from our users
Les M.asked
My EM7100 is 4 years old. I now find that water is bypassing the thermo block and filling up the external water tray. (this is my forth Sunbeam machine so am fairly familiar with them)
No answers
Steve Sasked
When using Lavazza pods with this machine I get a good flow then a gush of water that blows critty coffee from the pod into the cup. I go through a number of pods before I get a good cup of coffee. Any suggestions? Please note that I am placing the holder in correctly and pushing the pod into the attachment correctly. Machine Is less than 2 months old
2 answers
Customer CareSunbeam
Hello Steve S,
Can I ask are you using the capsule button like the manual recommends on page 13: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM7100_16EM1%20web%20file.pdf
Yes. I am using Lavazza capsules and make sure that it is properly inserted into the lavazza holder and tightened securely into the machine before pressing the capsule button. I have already swapped machines under warranty and the second machine does the same thing. I am now using the ground coffee side of this machine but really disappointed in the pod operation of this unit.
Gregasked
My machine leaks clear water on and off. It is not leaking at the valve joining the water tank to the main body. any suggestions as to what is going on.
1 answer
Customer C.Sunbeam
Hi Greg,
Thank you for contacting Sunbeam. Please call us on 1300 881 861 for further assistance. Kind Regards, Sunbeam
Ianasked
I own an EM7100 Sunbeam Coffee machine cafe series Espresso, my question is do I need to purchase an Anti Calc Cartridge EM69101 which I presume is a filter. I purchased the coffee machine from Harvey Norman in 2013.When reading the directions printed on the cartridge it states that it needs to be changed if so where do I purchase it from and how much are the cartridges
1 answer
Customer C.Sunbeam
Hi Ian,
Thank you for contacting Sunbeam. EM69101 is the correct part number. It is available for the below agents:
https://www.ewingelectrical.com.au
http://www.elliselectricals.com.au
https://bigwarehouse.com.au
Mr Sparky (QLD) 07 3379 5332
It pays to check the pricing and compare. Kind Regards Sunbeam
Carmelasked
We have had our machine for nearly 2 years and have never had a problem until today. We put coffee in single basket, pressed the button and coffee came out as normal then it started to splatter everywhere with granules of coffee everywhere..can anyone shed any light on this??
2 answers
Customer C.Sunbeam
Hi Carmel,
Thank for contacting Sunbeam. Sounds like it is time to change the brew head seal . Please call us on 1300 881 861 and we can guide you further.
Kind Regards, Sunbeam
Hi Customer Care...we have changed the brew head seal and it does the exact same thing!!
GrenfellTigerasked
I have a brand new Sunbeam Café Series EM7100 espresso machine (bought yesterday 17-11-18) 'fill tank' is flashing even though the tank is full. Before I take it back, does anybody know a simple solution?
1 answer
sorry to hear youre having an issue with it Grenfell Tiger. If the tank is located on the machine correctly and you have tried restoring the factory settings without any success then I would call the customer hotline and see what they advise you to try. Don't let this put you off the EM7100, once you get this sorted youll love it.
Claireasked
Can you adjust the amount of coffee from the pod handle like you can with the settings on a Nespresso machine?
No answers
Mmmasked
Brand new machine today but has intermittent buzzing all the time. Something wrong with it?
Bruce Casked
Purchased the EM7100 & EM0700 about 6 weeks ago from Myer and has been quite impressed by the duo. I've been using the double shot filter basket with 16g of ground with good results. However, 9 out 10 times the puck is stuck to the group head and I had to do a flush to dislodge it. Anyone had similar issues?
I have less of this problem if I use 18g of ground coffee.
2 answers
Hi there, I have found the puck does get stuck occasionally but maybe 1 in 10 times. I just use a spoon to dislodge the puck to drop it into our knockout bin.
I haven't thought about it too much but perhaps it's either the level of coffee in the basket, how tight you pull the handle or grind size perhaps?
occasionally this happens to me as well. I think its because the coffee is sitting too high in the basket, tamp harder, a little less dose. It maybe something else all together! :)
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