Poor Customer service and parts availability
Purchased this EM7100 Machine 2 years ago also with the Cafe Series grinder and had worked well for the price especially. The main PCB board on the machine has just failed and Sunbeam DO NOT supply this simple plug and play part that is the heart of the machine even though it has been in production for years now. They could only say the EM7000 PCB board is available as a replacement part. After installing this part the capsule making function disappears and the temperature sensor on the wand seems to work on a time program rather than the actu...
al sensor so its harder to get milk to the right temp. This is very poor from Sunbeam and the customer service that is based in the phillipines is absolutely terrible at even making excuses as this part should be readily available to keep this machine running as it should. Sunbeam customer service please do not reply to this message with call us and sorry as this wont fix the problem only making the part available will.
We purchased our EM7100 in January 2018 from Harvey Norman and we also purchased the Product care warranty which covers us until 2021, when we first got this machine it would make a noise starting up and sounded like something was dripping, but after a few months that stopped and overall were very happy with our machine. In May of this year our machine started spitting out coffee and granules from the group head as well as the spout. We spoke to Sunbeam who advised that by the sounds of it a new seal (the blue one) needed to be replaced. We ...
replaced the seal but this did not fix the problem. As we had the extended warranty we contacted Product Care and arranged to have it looked at. They advised that the machine could not be fixed as they found a leak and the internals had rusted. Lucky that we had purchased this extra warranty as we would be very unhappy that only after 17 months we would have been up for a new machine at our cost - we have been issued a voucher to the value of our original purchase price excluding the new extended warranty that we have to purchase again, but we are unsure if we will purchase another Sunbeam in case this issue or another problem arises.
Its alright loses pressure
Its alright machine i like the extra cup part that does pods thats about it but the expresso loses its pressure to mutch for me shouldve gone with another machine its okay but i do like the steam seperate from the water presser for coffee pumps
A disappointing frustration
Backflow valve design prone to failing. Mechanical fault. After 3 replacements I've given up. The milk temperature gauge is a lie. It shows time not temperature. Heat the milk and turn the steam off and on quickly. The gauge resets and starts slowly counting again and does not reflect the milk temperature. The drip tray is poorly designed resulting in constant mess. The water reservoir is so badly designed the "out of water" alarm goes off with anything less than a litre in it. Tollerance for grind is terrible. The slightest difference in tamping will take it from no crema to totally blocked.
Makes me miss my old em6900.
Purchased in November 2016.
Brilliant barista coffee with ease
Honestly the best coffee machine I have owned. I liked it so much I bought the newer version of the same machine after the last one started to make a few noises after 5 years of heavy use. This version has made min 3-4 cups a day for the last 2 years and is very easy to use. Heats up quick, easy to fill, and with twin heaters you can steam and pour a shot at the same time.. highly recommended
Easy for the novice
This machine is my life savour. Every morning I come out switch t on and within a couple of
Minutes it has heated. I grind my beans and place the handle ready to pour. Press a button and out comes coffee. There is a little gage with red and green and the dial will always be between the green, which I know tells me it’s perfect to pour. I have never had a bad coffee, the coffee is always consistent pours smoothly and easily. Frothing milk has never been easier as well. The little temp gage tells you when it is the perfect temp. So no more burning your hands whilst trying to figure out if it’s good enough. I love this machine, can’t believe how easy t is to use.
Our old Sunbeam Espresso Vita finally carked it six weeks ago and we have replaced it with the EM7100. We were so impressed with the old one ( see my previous review - if it still exists ) that for us, there was no other choice but to go with a Sunbeam.
The only criteria that concerned me was our new machine had to have a twin pump and thermo block ...this allows me to be extracting at the same time as im frothing the milk... multiple cups for a group of friends becomes much faster as there is no "swapping function" down-time. Other reviewers ...
Great Combo Machine
Was so pleased to find this machine that can do both pods and ground coffee. I didn't realise it was possible.
We really do use both. Pods for a quick blast and grounds when we have the time. That way I can still enjoy my favorite flavored pods and experiment with different coffee roasters. Adding cuppocinno milk is really fun but watch it! That steam wand packs some power. I got milk all over the bench the first time. We have already enjoyed this heaps and only had it three months.
Solid Coffee Machine
I recently got one of these coffee machines after the previous one died on us. It's got a pretty powerful steam wand, which has taken some time to get the hang of as sometimes the milk gets too hot before I am able to get a decent froth. The espresso I get can't be faulted. I like that I am able to do the espresso and steam the milk at the same time. I haven't used the pod functionality on it so can't comment on that.
Want a solid machine to progress beyond puny "pods"? The EM7100 is recommended.
This machine has met my morning espresso expectations. Aromatic coffee even with supermarket beans. A good refinement over my EM6900 which still works after 10 years. The thermoblock EM7100 is fast to heat up (over a boiler machine) and easy to cleaner. The machine prefers well ground beans so invest in a decent grinder too. If want to progress beyond the huge shortcomings of a pod machine this is good place to start. Recommended.
Hubbies favourite toy
We researched well before purchasing the EM7 100, being able to use pods and beans was the extra incentive to buy this model. Coffee tastes great from the pods all of the time. Learning how to grind and tamper the beans perfectly is a challenge. It's been a month of trial and error but I think the hubby has perfected it. I'm still learning.
- Verified purchase
Best thing I've purchased!
Was in the market for a coffee machine but we couldn't decide if we wanted pods pr beans. This one was perfect. The fact it can do pods as well as beans is amazing and it can adapt to 3 different brands. Easy to use and well worth the money!
I use the pods when I’m in a rush and beans when I have time and don’t mind making a mess. The fact you can interchange between was a big plus for me but make perfect coffee every time. You do have to get the grind right for it to be a perfect coffee but after some trial and error it’s all sorted.
perfect milk every time
We had the first version of this machine, which lasted 4 years of being used every day, and recently upgraded to the next model. I am a barista by trade and am very happy that the steam wand makes fantastic milk every time, even my 8 year old daughter can use it!
Top quality machine producing top quality coffee.
I was recommended this product from a friend who insisted I spend that little bit extra for a machine that would produce great quality coffee and last years. I was so glad I listened, originally was looking at the EM7000 but purchased this model as it was on special. Although I don't use the pod extension, I can vouch that the machine produces a quality espresso made from freshly ground Coffee Cartel beans. Easy to use, once you know what to do and easy to clean. Highly impressed.
Love love love this machine!
I searched for 2 years to find the perfect coffee machine. I wanted the milk frother built in, I wanted the machine to use ground coffee and pods and I wanted to produce hot coffee. Too many machines make luke warm coffee.
After two years I came across the Sunbeam EM7100 and I couldn't be happier. I used to purchase a coffee from the cafe across the road each morning. I haven't bought one since I purchased this machine. The coffee is even better than at the cafe! Cant fault it.
Nice machine . But !
After upgrading to this machine I was expecting big things
Most of the basics are great but the Group handle gives constant problems
When using single bottom baskets you can not produce any crema no mater how fine you grind or hard you tamper coffee pours out fast and watery
You get a good crema when using double bottom baskets except when using the 2 cup only half of the pour comes out of the group handle making a mess when removing the handle ( drives me crazy )
Im tempted to try a handle from another machine to see if its the handle and basket design
A step above the EM6910
I purchased this coffee machine to replace a 2 year old "reworked" EM6190 where the pump failed. I make a soy latte for myself daily, and for family about once - twice per week. I have used this unit for 1 week. I didn't buy this for the capsule functionality, it just so happened the EM7100 was on special and cost less than the EM7000, so buying more for less is better - right ?
The EM7100 makes great coffee, and brings out the flavour of the coffee bean being used even better than the EM6190 (which already is a competent espresso mach...ine). It is a semi-automatic machine, which means your choice of beans, along with your barista technique (bean / grind freshness; coarseness of grind; correct amount of coffee; tamping) will drive the outcome of the quality of the coffee the EM7100 will make. For Sunbeam upgraders: + It's quiet - no more waking and shaking up the house in the morning + Milk steaming wand has a proper rubber sheath - no more accidental burns from brushing against the wand + Steaming wand has been turned down a notch (slightly less, but smoother pressure). This is great for flat white and latte lovers where you want some froth, but not too much froth - not so great for cappuccino lovers, where a bit more work is required to create loads of smooth froth. + Pressure gauge has been recalibrated so that the green zone is the actual sweet spot for great coffee (the amber zone on the EM6910 made for an ordinary coffee, where I was targeting to get just over the recommended zone) + Group head has been changed so you can't overtighten anymore
Not worth what you pay for it.
We bought this machine, because we like to be able to control the steam when frothing the milk. There's very few machines around nowadays that allow you to do this. Our Saeco finally died after six years of great coffee with a crema almost as high as the coffee, and pretty good milk frothing too. We tried a Breville & were not impressed, especially with the automatic frother, so finally went for this sunbeam after a friend recommended it.
Sadly we are not impressed & will be taking it back to the shop this weekend. There is no crema, no...ne. No matter what we do with the few factory setting options (as per the user manual), how fresh the beans are, how fine the grind is, how much the weight of the basket. The guage doesn't move and the coffee looks like filter coffee only not as strong. The milk frother is also not too good. We've been using coffee machines for over 20 years and do not recommend this machine at all.
Brilliant coffee machine
Ok now I did prefer the twin series to this one I found it really hard to find parts to repair it so I had to move on my friend recommended this one and said he had great success with it now even though I'm not an actual barista it really easy to make coffees with and it's coffee are amazing
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Questions & Answers
My machine leaks clear water on and off. It is not leaking at the valve joining the water tank to the main body. any suggestions as to what is going on.
Thank you for contacting Sunbeam. Please call us on 1300 881 861 for further assistance. Kind Regards, Sunbeam
I own an EM7100 Sunbeam Coffee machine cafe series Espresso, my question is do I need to purchase an Anti Calc Cartridge EM69101 which I presume is a filter. I purchased the coffee machine from Harvey Norman in 2013.When reading the directions printed on the cartridge it states that it needs to be changed if so where do I purchase it from and how much are the cartridges
We have had our machine for nearly 2 years and have never had a problem until today. We put coffee in single basket, pressed the button and coffee came out as normal then it started to splatter everywhere with granules of coffee everywhere..can anyone shed any light on this??
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