Sunbeam Cafe Series Planetary Mixmaster MX9200 Questions & Answers (page 2 of 2)
30 questions from our users
why won't my café series planetary mixmaster turn on?
Hi Nessiegirl,
I do apologise for the experience you have had with the Sunbeam MX9200. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist. ...
Read more Kind Regards Sunbeam
Hi sunbeam - I purchased a mx9200 planetary mixer in July last year and the speed dial is on working ie/ timer is going but the speeds won't increase or work. I have used the mixer a few times and this is the first time it has happened. Am I able to go to Myers (purchased) and get it replaced.?
Hi Liz,
I do apologise for the issues you encountered with one of our Sunbeam products. Your feedback is much appreciated and will be passed onto the product team. ...
Read more Please return the unit to Myer with a copy of your receipt for a warranty replacement. Kind Regards Sunbeam
So when I turn on my machine everything is fine but when I turn the speed dial nothing! I have used it 3 times I have done everything I can think of the clock works and will count down but when the speed dial is turned it doesn't show up and also doesn't spin is three something I'm supposed to do to get it to work??
Michelle if you turn on the machine and turn the dial before touching any clock settings and there is no movement, you have a dud. Unfortunately an electronic stepping motor control looks flash but no...
Read morew days is cheaper than an analogue one to install(like the slide switch on grandma's old one....that still works I bet) if, in the interim you really need to use it you can try physically turning the planetary section as you turn the dial But Be Carefull! If there is no response,return it to Sunbeam and if under warranty I would lean towards a refund and go non-planetary or kitchenmaid.
Hi Michelle. I have not come across this problem with mine. I would be looking at returning the machine under warranty.
Hi Michelle,
I do apologise for the issues you encountered with one of our Sunbeam products. Your feedback is much appreciated and will be passed onto the product team. ...
Read more Please return the unit to the store of purchase, with your purchase receipt for a replacement under your warranty. Kind Regards Sunbeam
We have had our mixer for a couple of months now and although we are happy with it, the motor seems to be slipping even on low speed. It rotates fine and then every 5 second seems to slip and then come back to its normal speed again. This is very annoying as it does not allow for a consistent mix. Any ideas as to why it is doing this? It has been an issue since the day we purchased it.
Stu I have not opened up the mixer to look at the planetary gearing mechanism but I dought it has thrust bearings because some customers reported a complete shearing of a cheap brass cog.Depending on ...
Read morewhat your mixing ie dough etc and I'm speculating, you may have sheared a pin or key in which case use your warranty.Some other consumers report it not having the power to mix what they want. If I was designing it I would incorporate an overload protection so you could at least still use it for soft mixes, how and if that exists is a Sunbeam question.Good luck.It sounds like the mixer needs to be assessed under warranty terms as I haven't had any issues with mine at all.
thanks guys, the mixer slips even when its turned on and not mixing ay substace at all so its not a tension issue. will contact sunbeam and ask.
The power is on the lights are on and when I turn the dial the red speed dial moves up but the paddle does not start to move.
It is just 12 months old. It happened a few weeks ago and I switched off the power and on again and then it worked again.
But no luck with that opt this time.
What is wrong with it ?
Not sure what could be wrong with it...take it back to the shop where u bought it...
I have rcently been given a Sunbeam Cafe Series mixmaster. No real complaints, but find that with small amounts (eg just 2 eggs, etc) in the large bowl, even the scraper attachment fails to get into the whole mix and I have to stop the thing and scrape down the sides a lot. Was hoping to find a small bowl to fit the machine, but apparently not available. Any suggestions as to how to fix the problem?
Sue
Hi I use the sunbeam hand held for my small jobs....sorry not really the anwser you looking for
I burned out yet another Kenwood appliance engine. I bake a LOT of breads etc, and am starting to think there is no machine out there that will actually last the distance. Please, can someone tell me which kitchen mixer will mix my breads with relative ease and in decent volumes AND last at LEAST 10 years??
Hi Johanna, MX9200 has the strength to make breads as long as the amount of ingredients does not exceed 500gms of flour. For further information please contact our Consumer Support Team on 1300 881 861.
Just replaced my 40+ year old sunbeam MXF model mixer with a MX9200 based largely on positive reviews from this site. When I unpacked and tested it, I noticed that the mixer head (silver rotating part) is askew - it has a larger gap (between the rotating part and the red mixer body) on one side than the rest of the part, and this is exaggerated when the unit is switched on (the gap follows the mixer head around and around). not sure if i have described the problem very well but has anyone else noticed a similar thing? is this normal or will I be making a trip back to the retailer to have it replaced?
Thanks katrinar73, I have already repacked it ready to take back. I looked at some of the promo videos on the sunbeam website and mine definitely does not look right. Unfortunately the store website ...
Read moreis showing no more red ones in stock....was considering exchanging for the breville scraper mixer pro instead (comes with bonus ice cream bowl at the moment) but the previous sunbeam one lasted so long (it is actually older than I am) I was happy to invest in another one. Now not sure what to do.....Hi Damian, could you please contact our Customer Care Team on 1300 881 861 and ask to speak with Team Leader. We can organise to replace with a red machine for you.
Which of your Sunbeam model mixers are the most powerful? I had a Sunbeam Kitchen Centre for over 32 years (sadly it burnt out trying to mix a batch of hot cross buns at Easter). I was EXTREMELY happy with my Kitchen Centre.
I want to replace it with a powerful mixer (that will cope with a batch of hot cross buns next time!).
Hi the Sunbeam Cafe series is very powerful as its 1000 watt motor.....I have made a few different things in mine such as pizza dough and I had no problem.....I hope this answers you question..
How does sunbeam cafe series rate compared to breville scraper mixer pro?
I have used the cafe planetary mixmaster for a few months and I am extremely happy with the way it functions with ease, but have not used scraper mixer pro so cannot compare. Cafe series is great for everything I do.
Hi kate wa,
Our MX9200 Planetary Mixmaster has many unique features which aren't found on other mixers on the market. ...
Read more- ‘Instant pause’ function which means you can pause your mixing at any time then resume at the same speed without interrupting the timer. - Soft release mixing head makes it easier to open the mixer head with its slow release and spring assisted opening - 20 minute timer to use when mixing - Additional 90 minute kitchen timer - Hinge cover which protects the internals of the mixer when the mixing head is open - Motor cut out safety feature when the mixing head is opened If you have any further questions or would like any more information our customer care team is always happy to help. Regards, Sunbeam Customer Service 1300 881 861 [email protected]
I am wondering the same thing- which mixer to choose sunbeam or breville? i read the reviews for the breville scraper and it looked a little worrying, quite a few duds by the look of it with the gears...
Read more giving up very quickly. In the store i liked the look of the breville scraper but now i'm not so sure!Get an answer from our members and Sunbeam representatives
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